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Official provider statusOfficial incident resolved
Pricing Updates Not Reflected in Production — Status: Resolved This incident has been resolved. We will provide further information in a public incident report. Summary On Oct 27, 2026, accounts that changed prices experienced price updates not being reflected on the storefront. This incident was triggered by an internal service update. We mitigated its impact by implementing a fix for the Pricing module and correcting all affected price changes. Our sales flow was not affected during this incident. We apologize for any inconvenience this may have caused. Affected components Pricing Calculation (Operational)
Official provider statusOfficial maintenance active
Maintenance: Payments database maintenance — Status: Complete Maintenance has completed Affected components Payments Gateway (Operational)
Official provider statusOfficial maintenance active
Maintenance: Marketplace Integrations maintenance — Status: Scheduled Scheduled for Oct 29, 2026 at 01:00 - 03:00 UTC We will work on improvements to our platform that require controlled interruptions in Marketplace Integrations. As we upgrade the cache infrastructure used by the following integrations: Facebook Meta, Magazine Luiza, Shoppe, Dafiti, and TikTok, some of them might experience brief disconnections of a few seconds during the failover. The integration queues for Facebook (catalog flow) and Dafiti (order and catalog flows) may be affected during this window. No significant impact is expected for the remaining integrations. Outside of this window, no impact is expected. This is required to keep our platform on a supported version and to increase reliability. We thank you in advance for your understanding as we upgrade our platform to serve you better, our valued customers and partners. Affected components Marketplace Connectors (Under maintenance)
Official provider statusOfficial incident active
No Observable mesh logs — **[DELETE BEFORE POSTING: [Incident template library](https://support.atlassian.com/statuspage/docs/incident-template-library/ "Incident template library")]** We are currently investigating an issue in {Affected Modules}. {Affected Accounts/Target Users} may be experiencing {Symptoms}. Our incident response team is working to identify the root cause and implement a solution. We will send an additional update in the next 30 minutes, or as soon as we have more information to share.
Official provider status0 individual report entries in the last 24 hours. This list includes legacy imports; external source aggregates are shown in the chart.
Official status observations, not measured service uptime.
Official incidents, early warnings and community reports are identified separately. Early warning history covers only the last 24 hours. Dates use your time zone.
| Incident name | Duration | StartedUTC | Acknowledged | Severity |
|---|---|---|---|---|
| 0m | Yes | Unknown | ||
| 0m | Yes | Minor | ||
| 0m | Yes | Minor | ||
| 0m | Yes | Minor | ||
| 0m | Yes | Minor | ||
| 0m | Yes | Minor | ||
| 0m | Yes | Minor | ||
| 1970h 8mOngoing | Yes | Unknown |
Uptimus는 공식 상태 소스를 통해 Vtex를 모니터링하고 장애, 유지보수 및 구성 요소 상태를 일관된 서비스 상태로 정규화합니다.
이 페이지에는 현재 19개 구성 요소, 33개 장애, 10개 유지보수 및 15일의 알려진 기록이 포함됩니다.
Uptimus는 독립 서비스이며 Vtex와 제휴하지 않습니다. 정상 상태가 모든 사용자, 기기 또는 지역에 문제가 없음을 보장하지는 않습니다.
Vtex 또는 모니터링 중인 구성 요소에서 주요하거나 심각한 중단을 보고하면 알림을 받습니다. 알림은 이메일, 푸시 및 구성된 연동을 포함해 워크스페이스에서 활성화된 채널로 전송할 수 있습니다. 사용 가능한 기록에는 33개 장애가 있어 현재 상태 이상의 맥락을 제공합니다. 최근 수집된 장애는 “Pricing Updates Not Reflected in Production”입니다.
성능 저하, 부분 영향 및 전체 중단이 아닌 소규모 장애에 대한 알림을 받습니다. Uptimus는 현재 Vtex의 19개 구성 요소를 추적합니다: Portal/CMS, Store Framework, FastStore, Sales App. 알림은 이메일, 푸시 및 구성된 연동을 포함해 워크스페이스에서 활성화된 채널로 전송할 수 있습니다.
Planned work published by the official provider.
Status: Complete Maintenance has completed Affected components Payments Gateway (Operational)
Started 2026년 10월 27일 오전 04:00 UTC · Ongoing
Status: Scheduled Scheduled for Oct 29, 2026 at 01:00 - 03:00 UTC We will work on improvements to our platform that require controlled interruptions in Marketplace Integrations. As we upgrade the cache infrastructure used by the following integrations: Facebook Meta, Magazine Luiza, Shoppe, Dafiti, and TikTok, some of them might experience brief disconnections of a few seconds during the failover. The integration queues for Facebook (catalog flow) and Dafiti (order and catalog flows) may be affected during this window. No significant impact is expected for the remaining integrations. Outside of this window, no impact is expected. This is required to keep our platform on a supported version and to increase reliability. We thank you in advance for your understanding as we upgrade our platform to serve you better, our valued customers and partners. Affected components Marketplace Connectors (Under maintenance)
Started 2026년 10월 26일 오후 07:01 UTC · Ongoing
Status: Complete Maintenance has completed Affected components Marketplace Connectors (Operational)
Started 2026년 10월 21일 오전 03:00 UTC · Ongoing
Status: Scheduled Scheduled for Oct 27, 2026 at 01:00 UTC - 04:00 UTC We will work on improvements to our platform that require controlled interruptions in price updates. As we upgrade our Pricing database, some stores might experience brief periods where price updates made through the Admin, spreadsheet imports and/or API integrations cannot be saved. Price display in the Admin and at Checkout will not be affected. This is required to increase system reliability during periods of peak traffic and sales. We thank you in advance for your understanding as we upgrade our platform to serve you better, our valued customers and partners. Affected components API Integrations (Under maintenance) Catalog Management (Under maintenance)
Started 2026년 10월 16일 오후 07:05 UTC · Ongoing
Status: Complete Maintenance has completed Affected components Marketplace Connectors (Operational)
Started 2026년 10월 13일 오전 03:00 UTC · Ongoing
Status: Complete Maintenance has completed Affected components Marketplace Connectors (Operational)
Started 2026년 10월 9일 오전 03:00 UTC · Ongoing
Status: Complete Maintenance has completed Affected components Admin Operations (Operational) Sales App (Operational) Store Framework (Operational) Portal/CMS (Operational) API Integrations (Operational) FastStore (Operational) Order Placement (Operational)
Started 2026년 9월 25일 오전 08:00 UTC · Ongoing
Status: Complete Maintenance has completed Affected components Payments Gateway (Operational)
Started 2026년 9월 1일 오전 07:30 UTC · Ongoing
Downdetector 공개 페이지는 주로 사용자 신고를 중심으로 합니다. Uptimus는 공급자가 제공하는 공식 사고, 유지보수 및 구성 요소 상태도 함께 표시합니다.
| 비교 기준 | Uptimus | Downdetector |
|---|---|---|
| Vtex 커뮤니티 장애 신고 | 포함 | 포함 |
| 개별 신고와 광범위한 장애를 구분하는 적응형 기준선 | 포함 | 포함 |
| 24시간 신고 활동과 지역별 장애 지도 | 포함 | 포함 |
| 웹사이트, 상태 제공자, Steam 게임, Android 앱과 게임을 하나의 공간에서 관리 | 포함 | 별도 제품 |
| 같은 워크스페이스에서 이메일, 푸시 및 Webhook 알림 | 포함 | 별도 제품 |
| Vtex 공식 사고 업데이트와 상태 타임라인 | 포함 | 사용자 신고 중심 |
| 구성 요소 상태와 유지보수 창을 분리해 표시 | 포함 | 공개 페이지에서는 제한적 |
The current official status of Vtex cannot be verified. The latest stored provider observation indicated normal operation. 0 reports were recorded for Vtex in the last 24 hours. Last official check: .
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