Historial de interrupciones de Sinch

1. August 21, 2026 at 8:06 AM UTCinvestigating

   Actualmente estamos observando problemas de entrega en Filipinas - Globe Telecom. Tiempo de inicio del incidente: 2026-08-21 07:02 UTC Impacto: Recibimientos de entregas/Recibos de entrega tardías de MT/Delayed MO/Missing Actualizaremos en cuanto tengamos más información. Si tiene alguna pregunta, póngase en contacto con [email protected]

2. August 21, 2026 at 10:03 AM UTCinvestigating

   Seguimos investigando esta cuestión.

Traducido automáticamente desde la actualización oficial del incidente.

1. August 20, 2026 at 5:28 AM UTCinvestigating

   Actualmente estamos observando problemas de entrega en Canadá - ICE Wireless. Tiempo de inicio del incidente: 2026-08-20 02:44 UTC Impacto: Recibimientos de entregas/Recibos de entrega tardías de MT/Delayed MO/Missing Actualizaremos en cuanto tengamos más información. Si tiene alguna pregunta, póngase en contacto con [email protected].

2. August 21, 2026 at 7:48 AM UTCinvestigating

   Seguimos investigando esta cuestión.

Traducido automáticamente desde la actualización oficial del incidente.

1. August 18, 2026 at 2:52 PM UTCinvestigating

   Actualmente estamos investigando un problema que afecta a Sinch Engage / MessageMedia donde algunos usuarios pueden experimentar errores al navegar a través de opciones dentro de Configuración de Cuentas. La cuestión está afectando tanto a los entornos de la UE como de la APAC. Nuestros equipos de Ingeniería están investigando activamente la causa y trabajando para una resolución. Se proporcionarán más actualizaciones a medida que se disponga de más información. Estamos investigando activamente y proporcionaremos nuevas actualizaciones a medida que se disponga de más información.

2. August 18, 2026 at 3:30 PM UTCresolved

   Este incidente ha sido resuelto. Tiempo de inicio del incidente: 2026-08-18 13:32 UTC Tiempo final del incidente: 2026-08-18 15:22 UTC

Traducido automáticamente desde la actualización oficial del incidente.

1. August 18, 2026 at 10:40 AM UTCinvestigating

   Actualmente observamos problemas de entrega en Reino Unido - Lycamobile UK Tiempo de inicio del incidente: 2026-08-18 09:23 UTC Impacto: Recibimientos de entregas/Recibos de entrega tardías de MT/Delayed MO/Missing Actualizaremos en cuanto tengamos más información. Si tiene alguna pregunta, póngase en contacto con [email protected].

2. August 18, 2026 at 1:01 PM UTCresolved

   Este incidente ha sido resuelto. Tiempo de inicio del incidente: 2026-08-18 09:23 UTC Tiempo final del incidente: 2026-08-18 12:04 UTC

Traducido automáticamente desde la actualización oficial del incidente.

1. August 18, 2026 at 12:32 AM UTCinvestigating

   Actualmente observamos problemas de entrega en Guayana Francesa - Caraibe Gratis Tiempo de inicio del incidente: 2026-08-17 21:26 UTC Impacto: Recibimientos de entregas/Recibos de entrega tardías de MT/Delayed MO/Missing Actualizaremos en cuanto tengamos más información. Si tiene alguna pregunta, póngase en contacto con [email protected].

2. August 18, 2026 at 2:27 AM UTCinvestigating

   Seguimos investigando esta cuestión.

3. August 18, 2026 at 5:35 AM UTCresolved

   Este incidente ha sido resuelto. Tiempo de inicio del incidente: 2026-08-17 21:26 UTC Tiempo final del incidente: 2026-08-17 23:29 UTC

Traducido automáticamente desde la actualización oficial del incidente.

1. August 18, 2026 at 12:08 AM UTCinvestigating

   Actualmente observamos problemas de entrega en Martinica - Free Caraibe Tiempo de inicio del incidente: 2026-08-17 21:26 UTC Impacto: Recibimientos de entregas/Recibos de entrega tardías de MT/Delayed MO/Missing Actualizaremos en cuanto tengamos más información. Si tiene alguna pregunta, póngase en contacto con [email protected].

2. August 18, 2026 at 5:19 AM UTCinvestigating

   Seguimos investigando esta cuestión.

3. August 18, 2026 at 11:00 AM UTCresolved

   Este incidente ha sido resuelto. Tiempo de inicio del incidente: 2026-08-17 21:26 UTC Tiempo final del incidente: 2026-08-18 09:16 UTC

Traducido automáticamente desde la actualización oficial del incidente.

1. August 18, 2026 at 12:04 AM UTCinvestigating

   Actualmente observamos problemas de entrega en Guadalupe - Free Caraibe Tiempo de inicio del incidente: 2026-08-17 21:26 UTC Impacto: Recibimientos de entregas/Recibos de entrega tardías de MT/Delayed MO/Missing Actualizaremos en cuanto tengamos más información. Si tiene alguna pregunta, póngase en contacto con [email protected].

2. August 18, 2026 at 5:20 AM UTCinvestigating

   Seguimos investigando esta cuestión.

3. August 18, 2026 at 10:59 AM UTCresolved

   Este incidente ha sido resuelto. Tiempo de inicio del incidente: 2026-08-17 21:26 UTC Tiempo final del incidente: 2026-08-18 09:16 UTC

Traducido automáticamente desde la actualización oficial del incidente.

1. August 16, 2026 at 8:43 PM UTCinvestigating

   Actualmente estamos experimentando una degradación de los servicios que afecta a REST API en la región de Estados Unidos. Tiempo de inicio del incidente: 2026-08-16 17:58 UTC Impacto: Los clientes pueden experimentar entregas de mensajes retrasadas o fallidas, recibos de entrega perdidos o errores de API intermitentes. Sinceramente nos disculpamos por la molestia y apreciamos su paciencia mientras resolvemos este asunto. Para más información o asistencia, póngase en contacto con nosotros en [email protected].

2. August 17, 2026 at 6:17 AM UTCinvestigating

   Seguimos investigando esta cuestión.

3. August 17, 2026 at 7:39 AM UTCmonitoring

   Ya no estamos observando otras cuestiones que afectan a este servicio. Nuestros equipos siguen vigilando de cerca el servicio mientras la investigación está en curso.

4. August 17, 2026 at 2:34 PM UTCresolved

   Este incidente ha sido resuelto. Tiempo de inicio del incidente: 2026-08-16 17:58 UTC Tiempo final del incidente: 2026-08-17 02:45 UTC

Traducido automáticamente desde la actualización oficial del incidente.

1. August 14, 2026 at 9:57 AM UTCinvestigating

   We are currently observing delivery issues in United Kingdom - O2 Incident Start Time: 2026-08-14 09:36 UTC Impact: Delayed MT's/Delayed MO's/Missing delivery receipts/Late delivery receipts We will update as soon as we have more information. If you have any questions, please contact [email protected].

2. August 14, 2026 at 11:13 AM UTCresolved

   This incident has been resolved. Incident Start Time: 2026-08-14 09:36 UTC Incident End Time: 2026-08-14 10:12 UTC

1. August 14, 2026 at 8:13 AM UTCinvestigating

   We are currently observing delivery issues in Sweden - Telia Incident Start Time: 2026-08-14 07:44 UTC Impact: Delayed MT's/Delayed MO's/Missing delivery receipts/Late delivery receipts We will update as soon as we have more information. If you have any questions, please contact [email protected].

2. August 14, 2026 at 9:32 AM UTCresolved

   This incident has been resolved. Incident Start Time: 2026-08-14 07:44 UTC Incident End Time: 2026-08-14 09:27 UTC

1. August 14, 2026 at 12:51 AM UTCinvestigating

   We are currently observing delivery issues in Colombia - Telefonica Incident Start Time: 2026-08-14 00:25 UTC Impact: Delayed MT's/Delayed MO's/Missing delivery receipts/Late delivery receipts We will update as soon as we have more information. If you have any questions, please contact [email protected].

2. August 14, 2026 at 2:03 AM UTCinvestigating

   We are continuing to investigate this issue.

3. August 14, 2026 at 2:51 AM UTCresolved

   This incident has been resolved. Incident Start Time: 2026-08-14 00:25 UTC Incident End Time: 2026-08-14 02:25 UTC

1. August 13, 2026 at 10:05 PM UTCresolved

   Please be advised that we experienced a short service interruption with the Sinch Number Lookup API service. Requests received a 500 response to number lookup API requests. The incident is now resolved and impact times were 21:10 - 21:29. All services are now restored. We sincerely apologize for any inconvenience this may cause and appreciate your understanding as we close out this incident. For further information or assistance, please contact us at [email protected].

1. August 13, 2026 at 1:50 PM UTCresolved

   Dear client, We are writing to retroactively inform you that we experienced a temporary degradation on our AU1 Site. Incident Start Time: 2026-08-13 12:14 UTC Incident End Time: 2026-08-13 12:50 UTC 
Customers may have experienced short term connectivity issues, Missing/Delayed MTs/MOs during the incident period. If you have any questions, please contact [email protected].

1. August 13, 2026 at 10:04 AM UTCinvestigating

   Dear Client, We are currently experiencing a performance degradation on our US1 and US7 sites. Our engineers are currently investigating and additional information will follow as it becomes available. Affected Site: US1, US7, REST API US, Legacy APIs US If you have any questions, please contact [email protected].

2. August 13, 2026 at 10:52 AM UTCmonitoring

   Our engineers have identified the cause of the issue and have applied a fix. We will continue to monitor the performance of the US sites. Incident Start Time: 2026-08-13 09:30 UTC If you have any questions, please contact [email protected].

3. August 13, 2026 at 11:38 AM UTCresolved

   This incident has been resolved. Incident Start Time: 2026-08-13 09:30 UTC Incident Restoration Time: 2026-08-13 10:12 UTC Incident End Time: 2026-08-13 10:30 UTC

1. August 11, 2026 at 1:14 PM UTCinvestigating

   We are currently observing delivery issues in France - Lebara Incident Start Time: 2026-08-11 12:32 UTC Impact: Delayed MT's/Delayed MO's/Missing delivery receipts/Late delivery receipts We will update as soon as we have more information. If you have any questions, please contact [email protected].

2. August 11, 2026 at 2:34 PM UTCinvestigating

   We are continuing to investigate this issue.

3. August 11, 2026 at 4:13 PM UTCresolved

   This incident has been resolved. Incident Start Time: 2026-08-11 12:32 UTC Incident End Time: 2026-08-11 15:48 UTC

1. August 8, 2026 at 7:10 PM UTCinvestigating

   We are currently observing delivery issues towards Mexico - AT&T Mexico. Incident Start Time: 2026-08-08 18:42 UTC Impact: Delayed MT's/Delayed MO's/Missing delivery receipts/Late delivery receipts We will update as soon as we have more information.

2. August 8, 2026 at 8:30 PM UTCresolved

   This incident has been resolved. Incident Start Time: 2026-08-08 20:18 UTC Incident End Time: 2026-08-08 18:42 UTC

1. August 6, 2026 at 5:07 PM UTCinvestigating

   We are writing to inform you that we are experiencing a service degradation impacting the Sinch Engage platform. Impact: Customers may experience that some sections of the Sinch Engage dashboard are currently degraded. Incident Start Time: 2026-08-06 13:46 UTC We are actively investigating and will provide further updates as more information becomes available.

2. August 6, 2026 at 6:28 PM UTCresolved

   This incident has been resolved. Incident Start Time: 2026-08-06 13:46 UTC Incident End Time: 2026-08-06 18:19 UTC

1. August 6, 2026 at 3:27 AM UTCinvestigating

   We are currently observing delivery issues in Paraguay - Tigo Incident Start Time: 2026-08-06 03:04 UTC Impact: Delayed MT's/Delayed MO's/Missing delivery receipts/Late delivery receipts We will update as soon as we have more information. If you have any questions, please contact [email protected].

2. August 6, 2026 at 4:23 AM UTCresolved

   This incident has been resolved. Incident Start Time: 2026-08-06 03:04 UTC Incident End Time: 2026-08-06 04:14 UTC

1. August 5, 2026 at 12:26 AM UTCinvestigating

   We are currently observing delivery issues in Guernsey - Sure Guernsey. Incident Start Time: 2026-08-04 22:50 UTC Impact: Delayed MT's/Delayed MO's/Missing delivery receipts/Late delivery receipts We will update as soon as we have more information. If you have any questions, please contact [email protected].

2. August 5, 2026 at 1:30 AM UTCresolved

   This incident has been resolved. Incident Start Time: 2026-08-04 22:50 UTC Incident End Time: 2026-08-05 01:02 UTC

1. August 4, 2026 at 12:14 AM UTCinvestigating

   Actualmente estamos observando problemas de entrega en Alemania - O2 Alemania. Tiempo de inicio del incidente: 2026-08-03 21:53 UTC Impacto: Recibimientos de entregas/Recibos de entrega tardías de MT/Delayed MO/Missing Actualizaremos en cuanto tengamos más información. Si tiene alguna pregunta, póngase en contacto con [email protected].

2. August 4, 2026 at 4:07 AM UTCinvestigating

   Seguimos investigando esta cuestión.

3. August 4, 2026 at 4:17 AM UTCresolved

   Este incidente ha sido resuelto. Tiempo de inicio del incidente: 2026-08-03 21:53 UTC Tiempo final del incidente: 2026-08-04 03:30 UTC

Traducido automáticamente desde la actualización oficial del incidente.