EU Studio login issue
Resolved
The issue has been resolved
Apr 21, 1:47 PMResolved Apr 21, 2:45 PMMajorStudio (EU)
Status Provider
Home
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Status
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Service
Home
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Status
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Service
User engagement platform for personalized multi-channel experiences.
Source
auto
Category
Analytics
Adapter
STATUSPAGE IO
Verified
Pending review
Current state
Maintenance
Checked 1h ago
12
Components
0
Active incidents
0
Maintenance
0%
90d uptime
EU Studio login issue
Apr 21, 1:47 PM
Component changes, incidents, and maintenance windows grouped by day.
operational
degraded
outage
maintenance
unknown
Showing 1 to 12 of 12 tracked components.
| Component | Status | Type | Last changed |
|---|---|---|---|
Studio (US) studio.appcues.com | Under Maintenance | Component | Not recorded |
Studio (EU) studio.eu.appcues.com | Operational | Component | Not recorded |
Javascript SDK (US) fast.appcues.com | Operational | Component | Not recorded |
Javascript SDK (EU) fast.eu.appcues.com | Operational | Component | Not recorded |
HTTP API (US) api.appcues.com/v1 | Operational | Component | Not recorded |
HTTP API (EU) api.eu.appcues.com/v1 | Operational | Component | Not recorded |
segment.appcues.com Segment server-side integration server | Operational | Component | Not recorded |
segment.eu.appcues.com Segment server-side integration server | Operational | Component | Not recorded |
Flow Builder (US) The Appcues chrome extension, for building and maintaining flow content. | Under Maintenance | Component | Not recorded |
Flow Builder (EU) The Appcues chrome extension, for building and maintaining flow content. | Operational | Component | Not recorded |
Public API (US) api.appcues.com/v2 | Operational | Component | Not recorded |
Public API (EU) api.eu.appcues.com/v2 | Operational | Component | Not recorded |
Follow outages, degraded components, and maintenance updates in your Uptimus workspace with email, push, and webhook alerts.
Related status pages based on category, adapter type, and operational history.
Appcues is currently marked as Maintenance in Uptimus based on the latest official status page check.
Supported status page providers are checked continuously by our scraper scheduler. The public page is cached briefly for SEO and performance.
No. Uptimus stores incidents and maintenance windows separately when the upstream provider exposes enough detail.
Yes. Create an Uptimus workspace, follow this provider, and choose email, push, or webhook notifications.
Normalized official status-page data for incidents, maintenance, components, and history.
0%
Known uptime
3 known history days
12
Components tracked
0 outage, 0 degraded
50
Incidents indexed
0 active right now
12
Maintenance windows
0 active or scheduled
Components with the most recent status-page events.
Flow Builder (US)
Under Maintenance
Studio (US)
Under Maintenance
Flow Builder (EU)
Operational
HTTP API (EU)
Operational
HTTP API (US)
Operational
0
operational days
0
degraded days
1
outage days
2
maintenance days
87
unknown days
Latest outages and degradations detected from the official status page.
The issue has been resolved
We've addressed the underlying issue and Studio in the EU is now available.
The Appcues Studio is available and fully functional.
We've identified an issue in a new Studio release preventing the Appcues Studio from loading and rolled back to a stable version. End user content delivery and analytics data collection was not impacted.
The root cause has been identified and the query pattern that caused the issue has been mitigated.
A service interruption due to a failure in a downstream service provider prevented Appcues Studio and Builder from loading for approximately 10 minutes. Resolution: Services automatically recovered.
At 12:45 PM ET, some users were unable to log into Appcues Studio and Builder using username/password. Our engineers identified the root cause, deployed a fix, and restored access by 2:41 PM ET. Existing sessions and SSO/Google auth were unaffected.
Date: October 14, 2025 Status: Resolved Duration: 16 minutes (3:21–3:37 PM EDT) Due to a failed process an API database became locked, which prevented Appcues Studio and Builder from loading. Resolution: Problematic process terminated, restoring services immediately.
On October 9, 2025, between 9:25 PM and 9:35 PM ET, the Appcues SDK was unavailable for approximately 10 minutes. During this period, end users received a 403 UNAUTHORIZED response to SDK load requests, preventing event capture and content display. Timeline: 9:25 PM ET: SDK unavailability began. 9:32 PM ET: Issue detected via alerting system. 9:35 PM ET: Systems fully restored. Impact: End users were unable to load the SDK, resulting in no events captured or content displayed during the outage. Resolution: The issue was identified and resolved promptly, with full SDK functionality restored by 9:35 PM ET.
The issue, caused by a third-party provider, has been fully resolved. Preventative measures have been implemented to reduce the risk of this dependency in the future.
Scheduled and completed maintenance windows are separated from incidents.
The scheduled maintenance has been completed.
The scheduled maintenance has been completed.
The scheduled maintenance has been completed.
The scheduled maintenance has been completed.
Maintenance completed successfully. Checklist management is available in the Appcues Studio.
Scheduled maintenance has concluded. All systems are operational. Appcues content delivery was not impacted by this maintenance.
The scheduled maintenance has been completed.
The scheduled maintenance has been completed.
We have decided to cancel today's maintenance. Appcues Studio, Flow Builder, and published Flows will continue to operate as expected. We will post an update when we plan on performing maintenance again.
The scheduled maintenance has been completed.
Uptimus tracks the official Appcues status page, normalizes upstream events, and separates incidents from scheduled maintenance.
Official source
https://status.appcues.com
Adapter
STATUSPAGE IO
Alert streams
Incidents, component changes, and maintenance windows.
Public SEO page
Indexable status history for users searching outage information.
Regional reports can be layered on top of official provider status when user signals are available.
Official provider components
Incident and maintenance separation
Workspace alerts and webhooks
