Historia awarii Nextiva

1. 13 sierpnia 2026 13:16 UTCinvestigating

   We are are currently aware of an issue impacting users ability to login and use NexitvaONE and the NextOS Platform. Engineers are engaged and working toward a resolution. Next update will be within 30 minutes.

2. 13 sierpnia 2026 13:59 UTCidentified

   We have identified the issue and are currently working toward resolution. We will continue to provide updates within 30 minutes.

3. 13 sierpnia 2026 14:49 UTCidentified

   Engineers continue to work on the fix for this issue. Next update will be within 30 minutes.

4. 13 sierpnia 2026 15:32 UTCidentified

   We are beginning to see some service recovery as engineers remain engaged working on resolution. At this time we are still seeing issues logging into impacted applications. We will continue to provide updates within 30 minutes or as the situation changes.

5. 13 sierpnia 2026 16:10 UTCidentified

   We are continuing to see service restoration and are observing successful login and navigation through the applications. We remain engaged to ensure the stability of our services for full resolution.

6. 13 sierpnia 2026 16:32 UTCidentified

   We are seeing continued success with login to applications and general navigation. Calling is working as intended but we are still observing impact with SMS and administration areas. We will continue to update through full resolution.

7. 13 sierpnia 2026 17:10 UTCmonitoring

   We are continuing to see stability across the platform with core services. We remain monitoring to ensure full restoration across the platform.

8. 13 sierpnia 2026 17:58 UTCresolved

   All services have continued to remain stable after resolution actions. Incident is resolved.

1. 7 sierpnia 2026 16:21 UTCinvestigating

   We are are actively engaged and working to resolve the issue with customers logging in to Nextiva.thrio.com. Next update will be within 15 minutes.

2. 7 sierpnia 2026 16:53 UTCinvestigating

   Engineers remain engaged working to resolve the issue. We are seeing alternative login urls work in the meantime as a workaround until we resolve the primary cause.

3. 7 sierpnia 2026 17:39 UTCidentified

   We have started seeing some successful logins as engineers remain engaged working to resolve the issue. We will continue to update through resolution.

4. 7 sierpnia 2026 18:11 UTCmonitoring

   We are now seeing continued successful logins and will monitor for full resolution. If users are still experiencing an issue, please hard refresh the individual browser and/or clear cache and cookies.

5. 7 sierpnia 2026 18:12 UTCmonitoring

   We are continuing to monitor for any further issues.

6. 7 sierpnia 2026 18:55 UTCresolved

   This incident has been resolved.

1. 16 lipca 2026 20:41 UTCinvestigating

   Niektórzy użytkownicy mogą doświadczyć martwego powietrza po wywołaniu swojego pracownika XBert AI. Nasz zespół inżynieryjny aktywnie bada sprawę.

2. 16 lipca 2026 20:50 UTCmonitoring

   Wprowadzono rozwiązanie i monitorujemy wyniki.

3. 16 lipca 2026 21:46 UTCresolved

   Ten incydent został rozwiązany.

Automatyczne tłumaczenie oficjalnej aktualizacji incydentu.

1. 1 lipca 2026 12:44 UTCinvestigating

   Użytkownicy Nextiva Contact Center doświadczają problemów logowania się przez Salesforce CTI, resetowania haseł i wczytywania desek rozdzielczych na swoim koncie. Inżynierowie są zaangażowani i badają sprawę.

2. 1 lipca 2026 13:10 UTCresolved

   Zaimplementowano fix, a użytkownicy nie powinni już doświadczać problemów z ładowaniem desek rozdzielczych, resetowaniem haseł lub logowaniem się przez Salesforce CTI. Jeśli nadal doświadczasz problemów, proszę wyczyścić pamięć podręczną przeglądarki i pliki cookie przed ponownym spróbowaniem. Incydent został rozwiązany.

Automatyczne tłumaczenie oficjalnej aktualizacji incydentu.

1. 19 czerwca 2026 19:26 UTCinvestigating

   Currently users are experiencing issues logging in to and using NextivaONE and the NextOS Platform. Engineers are engageed and investigating the issue

2. 19 czerwca 2026 19:47 UTCmonitoring

   A fix has been implemented and we are seeing successful login, navigation, and general use throughout NextivaONE and the NextOS Platform. We will continue to monitor to ensure full resolution.

3. 19 czerwca 2026 21:12 UTCresolved

   After continued monitoring, we have confirmed services remains stable and no further errors have been observed. This incident is now resolved.

1. 21 maja 2026 17:39 UTCinvestigating

   A subset of NEXT customers are experiencing inbound and outbound call issues. Engineers are engaged and working toward a resolution.

2. 21 maja 2026 18:02 UTCidentified

   The issue has been identified and a fix is being implemented.

3. 21 maja 2026 18:32 UTCidentified

   We are continuing to work on the fix for this issue.

4. 21 maja 2026 18:51 UTCidentified

   We are continuing to work on a fix for this issue.

5. 21 maja 2026 19:19 UTCidentified

   Engineers continue to working on the fix for this issue. We have identified additional impact in SMS and Email and will continue to update as the issue progresses.

6. 21 maja 2026 19:53 UTCidentified

   Engineers are in the final stages of implementing a resolution. We appreciate your patience as we work to restore full service.

7. 21 maja 2026 20:19 UTCidentified

   While final resolution steps are still underway we are seeing restoration of core services and confirm calling, sms, and email working as intended. We will continue updates through full resolution.

8. 21 maja 2026 20:30 UTCmonitoring

   We continue to see full functionality of core services and will continue to monitor for full resolution.

9. 21 maja 2026 21:02 UTCresolved

   This incident has been resolved.

1. 31 marca 2026 16:52 UTCinvestigating

   We are currently investigating an issue affecting customers receiving inbound faxes. Engineers are engaged and looking into the issue. The next update will be provided within the next 30 minutes.

2. 31 marca 2026 17:20 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

3. 31 marca 2026 19:04 UTCresolved

   This incident has been resolved.

1. 16 lutego 2026 18:39 UTCinvestigating

   We are currently investigating an issue affecting customers using a fax bridge that prevents faxes from being sent or received. Portal and Email remain unaffected at this time. The next update will be provided within the next 30 minutes.

2. 16 lutego 2026 19:10 UTCmonitoring

   A fix has been implemented, and we are now seeing faxes successfully sent and received from customers utilizing a fax bridge. We will monitor to ensure full resolution.

3. 16 lutego 2026 19:37 UTCresolved

   This incident has been resolved.

1. 5 lutego 2026 00:04 UTCidentified

   A subset of our customers are experiencing issues placing and receiving calls within Nextiva Contact Center. Engineers are engaged and investigating the issue. This issue is also impacting Nextiva's primary support line. If you require assistance, please reach out via chat.

2. 5 lutego 2026 00:29 UTCmonitoring

   Impacted services have recovered, and we are monitoring to ensure full resolution. At this time, Nextiva Contact Center customers can place and receive calls as intended.

3. 5 lutego 2026 00:52 UTCresolved

   This Incident has been resolved.

1. 30 stycznia 2026 17:56 UTCidentified

   A subset of Nextiva Contact Center customers are experiencing issues placing and receiving calls, along with handling workitems via ACD. Engineers are engaged and investigating the issue.

2. 30 stycznia 2026 18:23 UTCmonitoring

   A change has been implimented and we are monitoring the results. We are seeing recovery of most core functionalities for the impacted subset and will continue to monitor to ensure full resolution.

3. 30 stycznia 2026 18:37 UTCresolved

   After monitoring, we have confirmed that all core services are functioning as intended and that there are no further issues. Incident is resolved.

1. 30 stycznia 2026 16:24 UTCinvestigating

   A subset of users are experiencing issues navigating the application, making and receiving calls, and handling work items via ACD. Engineers are engaged and looking at the issue.

2. 30 stycznia 2026 16:39 UTCresolved

   A fix has been implemented and impact has been mitigated. The incident is resolved.

1. 29 stycznia 2026 15:48 UTCinvestigating

   A subset of Nextiva Contact Center users are experiencing issues placing and receiving calls. Engineers are engaged and investigating the issue.

2. 29 stycznia 2026 16:04 UTCidentified

   This issue has been identified, and teams are working on implementing a fix.

3. 29 stycznia 2026 16:53 UTCidentified

   We are continuing to work on a fix for this issue. Our next update will be within the next 30 minutes.

4. 29 stycznia 2026 17:34 UTCidentified

   Engineers are actively implementing the fix for this issue. We will continue to send updates within 30 minutes or as new information is available.

5. 29 stycznia 2026 18:14 UTCidentified

   We are seeing improvements in systems and services for some of the affected users. Engineers continue work on the fix to address all impacted users.

6. 29 stycznia 2026 18:26 UTCmonitoring

   A fix has been implimented and we are monitoring the results. At this time, we are observing that impacted users are able to place and receive calls as intended.

7. 29 stycznia 2026 19:03 UTCresolved

   This incident has been resolved.

1. 29 stycznia 2026 00:35 UTCinvestigating

   A subset of users are experiencing issues logging into their Nextiva Contact Centers. Engineers are engaged and investigating the issue.

2. 29 stycznia 2026 01:06 UTCidentified

   The issue has been identified, and engineers are developing a plan to implement the fix. Next update will be within 30 minutes.

3. 29 stycznia 2026 01:25 UTCresolved

   This incident has been resolved, and logins are working as intended.

1. 7 stycznia 2026 03:42 UTCinvestigating

   We are currently investigating the issue. At this time logins are presenting an error when attempting to login to the NextOS Platform.

2. 7 stycznia 2026 03:58 UTCidentified

   Engineers have identified the issue and currently taking steps to remediate the incident.

3. 7 stycznia 2026 04:10 UTCresolved

   Logins are working as intended. The incident has been resolved.

1. 12 grudnia 2025 01:49 UTCinvestigating

   We are currently investigating an issue affecting NextivaONE in which users encounter an error when attempting to use the application.

2. 12 grudnia 2025 02:21 UTCidentified

   The issue has been identified and engineers are currently working on the fix. We will continue to update through resolution.

3. 12 grudnia 2025 02:55 UTCidentified

   Engineers are implementing a fix. We will continue to update through completion.

4. 12 grudnia 2025 03:26 UTCidentified

   We are continuing to work on the fix for this issue.

5. 12 grudnia 2025 03:41 UTCmonitoring

   A fix has been implemented, and we are monitoring the results. At this time, we see access to NextivaONE, NextOS, and Np3 as well as functionality restored to normal.

6. 12 grudnia 2025 03:54 UTCresolved

   This Incident has bene resolved.

1. 5 listopada 2025 19:19 UTCinvestigating

   A subset of NCC customers are experiencing inbound and outbound call issues. Engineers are engaged and working toward a resolution.

2. 5 listopada 2025 19:50 UTCidentified

   The issue has been identified and engineers are working to implement a fix.

3. 5 listopada 2025 20:26 UTCmonitoring

   A fix has been applied and we are monitoring results. At this time inbound and outbound calling functionalities for impacted users has been restored.

4. 5 listopada 2025 21:05 UTCresolved

   This incident has been resolved.

1. 6 października 2025 14:11 UTCinvestigating

   A subset of users are experiencing an error when logging into Np3. Engineers are engaged and investigating.

2. 6 października 2025 14:29 UTCidentified

   The issue has been identified and a fix is being implemented.

3. 6 października 2025 15:44 UTCresolved

   A fix has been implemented and all logins are working as intended. This incident has been resolved.

1. 25 września 2025 18:58 UTCinvestigating

   We are currently experiencing issues with our inbound Support number. Please email [email protected] or visit https://www.nextiva.com/support/ for assistance.

2. 25 września 2025 19:09 UTCresolved

   A fix has been implemented, and calls are working as intended through our Support number. We appreciate your patience with the issue and apologize for any inconvenience this may have caused.

1. 9 września 2025 20:56 UTCinvestigating

   We are currently experiencing an issue impacting SMS and MMS in NextivaONE. Our engineers are actively engaged and investigating the cause. Other services remain unaffected. Updates will be provided as more information becomes available.

2. 9 września 2025 21:30 UTCidentified

   Engineers have identified the cause of the issue and are working on mitigation steps. We will continue to update throughout the progress of these actions.

3. 9 września 2025 22:15 UTCresolved

   A fix has been implemented, and SMS and MMS are functioning as intended. We appreciate your patience while our teams worked quickly to resolve this issue.

1. 22 lipca 2025 18:10 UTCinvestigating

   A subset of users are experiencing an error when logging into Np3. Engineers are engaged and investigating.

2. 22 lipca 2025 18:43 UTCidentified

   The issue has been identified, and Engineering teams are in the process of implementing a fix. We will continue to update through completion.

3. 22 lipca 2025 19:20 UTCidentified

   We are continuing to work on the fix. We are seeing an increase in successful logins as we move toward completion.

4. 22 lipca 2025 19:47 UTCmonitoring

   The fix has been implemented and we are seeing successful logins as intended. We will continue to monitor to ensure complete resolution.

5. 22 lipca 2025 20:32 UTCresolved

   This incident has been resolved