Dialpad — status

Dialpad is a global, AI-powered communication and contact center platform designed to unify how the world works together. Founded in 2011 by Silicon Valley entrepreneur Craig Walker, who previously founded companies that became Google Voice and Yahoo! Voice, Dialpad has evolved from its early days as UberConference to become a comprehensive suite of cloud-based communication tools. The company’s mission is to offer a single, intuitive workspace that combines voice, video, messaging, and meetings, all with real-time AI woven throughout every interaction. This includes core products like Dialpad Connect (business phone system), Dialpad Meetings (video conferencing), Dialpad Support (contact center), and Dialpad Sell (sales dialer). A key differentiator for Dialpad is its proprietary AI engine, DialpadGPT, a large language model specifically engineered for enterprise communications. This AI provides powerful features such as live transcription with industry-leading accuracy, automated call summaries, sentiment analysis, and real-time coaching for sales and support teams. The platform helps businesses of all sizes, from small startups to global enterprises like Motorola, Netflix, and Uber, to connect faster, support smarter, and operate at a large scale. The platform's foundation is built on a dual-cloud architecture on Google Cloud Platform, ensuring enterprise-grade security, reliability, and a 100% uptime SLA. The company has a strong focus on open platform integrations, allowing it to seamlessly connect with essential business tools like Salesforce, Zendesk, and Microsoft Teams. Serving thousands of customers across over 70 countries, Dialpad has become a leader in the unified communications as a service (UCaaS) and contact center as a service (CCaaS) markets. It has raised significant funding from investors including Andreessen Horowitz and Google Ventures, with its valuation reaching over $2 billion. Dialpad's growth is fueled by its continuous innovation in AI and its commitment to simplifying complex business workflows, ultimately helping teams streamline operations, elevate every conversation, and achieve remarkable outcomes. The company's headquarters are located in San Ramon, California, with a global team dedicated to building solutions that enable a more connected and productive hybrid workforce.