EscapeNet — status

EscapeNet is an Australian telecommunications service provider (ISP) based in Adelaide, South Australia. The company was established in 1995 by Stavros Patiniotis and has grown from a home-based project to a national provider of internet, voice, and data services. EscapeNet operates its own national network infrastructure, maintaining points of presence across Australia. This ownership model allows them to manage and deliver a range of services to both residential and business customers nationwide. The company’s philosophy is centered on providing "Awesome Support"—a core value emphasizing friendly, fast, and local customer service from its Adelaide helpdesk. This commitment aims to differentiate them in the competitive Australian ISP market, focusing on reliability and a seamless customer experience. A major part of their service offering revolves around connecting customers to the National Broadband Network (nbn), Australia's government-owned wholesale access network. They offer various nbn internet plans, including options with high speeds and unlimited data, typically without long-term contracts. Their product suite is diverse, covering numerous connectivity technologies. Residential services include NBN internet and phone bundles, traditional ADSL and Naked DSL, and 3G Wireless Broadband. They also offer Home Phone (VoIP) and Mobile telephone plans. For business, EscapeNet provides a more comprehensive set of solutions. This includes dedicated Broadband Internet, Fixed Line and Internet Telephone services, and specialized offerings like Web Design & Hosting, Email Solutions, and Managed Secure Networks. EscapeNet has been an innovator in regional connectivity, notably being selected as the official ISP for the GigCity Adelaide Network. This $7.6 million South Australian government initiative, launched in 2017, aims to deliver ultra-fast, gigabit-speed internet access to innovation precincts and co-working spaces, using EscapeNet's network to drive technological growth in the region. The company’s longevity in the industry, spanning almost three decades, provides them with significant experience and knowledge in network technologies. EscapeNet has also grown through acquiring customers from smaller providers, such as those from Teleron, Planet Ozi, Click & Motion, and Australia Broadband. Their goal remains to make the network work for the customer by focusing on requirements, creating solutions with both cutting-edge and proven technologies, and delivering excellent local support.