Istoricul incidentelor Gotab

1. 1 septembrie 2026 la 21:31 UTCinvestigating

   Echipa noastră investighează în prezent rapoarte de erori de pauză atunci când se încarcă Catalogul de produse prin intermediul Dashboard Manager.

2. 1 septembrie 2026 la 21:35 UTCinvestigating

   Continuăm să investigăm această problemă.

3. 1 septembrie 2026 la 22:43 UTCidentified

   Echipa noastră a determinat cauza problemei şi o soluţie va fi eliberată iminent. Catalogul de produse a fost afectat negativ de problemele API direct din Quickbooks.

4. 2 septembrie 2026 la 00:20 UTCmonitoring

   Echipa noastră a implementat un fix privind problemele de încărcare Catalogul de produse. Vom continua să monitorizăm situaţia deocamdată.

5. 2 septembrie 2026 la 00:32 UTCresolved

   Acest incident a fost rezolvat acum.

Traducere automată din actualizarea oficială a incidentului.

1. 24 iulie 2026 la 23:21 UTCinvestigating

   Investigăm în prezent rapoarte privind probleme legate de încărcarea și procesarea plăților între POS și CFD

2. 24 iulie 2026 la 23:32 UTCidentified

   Echipa noastră a identificat sursa problemei și au implementat un fix pentru a remedia comportamentul

3. 24 iulie 2026 la 23:47 UTCmonitoring

   A fost implementat un fix şi continuăm să monitorizăm comportamentul.

4. 25 iulie 2026 la 00:34 UTCresolved

   Acest incident a fost rezolvat.

Traducere automată din actualizarea oficială a incidentului.

1. 17 iulie 2026 la 22:16 UTCinvestigating

   Investigăm rapoarte de performanţă degradată care afectează POS şi Terminalele de plată

2. 17 iulie 2026 la 22:42 UTCidentified

   Problema latenţei aplicaţiei a fost identificată. Echipa noastră a implementat mai multe resurse pentru a consolida performanța.

3. 17 iulie 2026 la 22:50 UTCmonitoring

   Echipa noastră a implementat un fix și va continua monitorizarea rezultatelor.

4. 18 iulie 2026 la 00:53 UTCresolved

   Acest incident a fost rezolvat.

Traducere automată din actualizarea oficială a incidentului.

1. 17 iulie 2026 la 14:12 UTCinvestigating

   Echipa noastră investighează în mod activ rapoartele de încărcare a paginilor intermitente în Dashboard-ul managerului GoTab.

2. 17 iulie 2026 la 14:34 UTCresolved

   Echipa noastră de inginerie a identificat și implementat un fix pentru problema care afectează probleme intermitente de încărcare pagină în tabloul de bord manager.

Traducere automată din actualizarea oficială a incidentului.

1. 16 iulie 2026 la 18:17 UTCinvestigating

   Investigăm rapoarte de erori la actualizarea câmpurilor (meniu, orare, stații etc.) din Dashboard-ul managerului

2. 16 iulie 2026 la 18:17 UTCinvestigating

   Continuăm să investigăm această problemă.

3. 16 iulie 2026 la 18:45 UTCidentified

   Problema a fost identificată și se pune în aplicare o soluție.

4. 16 iulie 2026 la 18:49 UTCmonitoring

   Echipa noastră a implementat un fix pentru comportamentul raportat. Continuăm să monitorizăm situaţia.

5. 16 iulie 2026 la 19:23 UTCresolved

   Problema a fost rezolvată și toate domeniile din cadrul administratorului Dashboard sunt operaționale

Traducere automată din actualizarea oficială a incidentului.

1. 9 iulie 2026 la 18:32 UTCinvestigating

   Investigăm în mod activ rapoarte de banner persistent offline și mesaje "actualizare" care afectează POS

2. 9 iulie 2026 la 19:50 UTCinvestigating

   Continuăm să investigăm această problemă.

3. 9 iulie 2026 la 19:51 UTCmonitoring

   Echipa noastră de dezvoltare a implementat resurse pentru a aborda problema. Vedem cum comportamentul se stabilizează pentru operatorii cu impact, dar va continua monitorizarea între timp.

4. 9 iulie 2026 la 19:55 UTCresolved

   Echipa noastră a confirmat că această problemă a fost rezolvată de atunci.

Traducere automată din actualizarea oficială a incidentului.

1. 24 iunie 2026 la 15:43 UTCinvestigating

   Echipa noastră investighează în mod activ rapoartele unor KDS care nu au dat ordine. Reactivarea ecranului este eficientă pentru majoritatea în timp ce echipa noastră investighează.

2. 24 iunie 2026 la 16:42 UTCinvestigating

   Continuăm să investigăm nişte KDS care nu primesc ordine.

3. 24 iunie 2026 la 17:40 UTCinvestigating

   Echipa noastră continuă să investigheze. Între timp, există două soluții potențiale. 1. Dacă aveţi un KDS primind ordine, comutaţi pe toate staţiile şi operaţi la singular de la KDS care primeşte ordine. 2. Pe un laptop sau tabletă în cazul în care conectat la bord manager GoTab. Deschide o nouă filă și du-te la Gotab.io / kds și vizualiza toate posturile și utilizați că ca comenzi temporare KDS dacă sunt popularea.

4. 24 iunie 2026 la 18:30 UTCmonitoring

   Echipa noastră a implementat un fix pentru unii KDS care nu prezintă ordine și continuă să monitorizeze în timp ce vedem o revenire la activitatea normală.

5. 24 iunie 2026 la 21:02 UTCresolved

   Acest incident a fost rezolvat.

Traducere automată din actualizarea oficială a incidentului.

1. 12 iunie 2026 la 01:06 UTCinvestigating

   We are currently investigating reports of payment failures regarding credit/debit card transactions at the POS

2. 12 iunie 2026 la 01:18 UTCinvestigating

   We are continuing to investigate this issue.

3. 12 iunie 2026 la 01:19 UTCmonitoring

   A fix has been implemented and we are continuing to monitor the situation.

4. 12 iunie 2026 la 01:24 UTCresolved

   Fix was successful. Payments behavior has returned to normal .

1. 9 mai 2026 la 00:27 UTCinvestigating

   We are currently investigating reported latency issues impacting POS and KDS displays.

2. 9 mai 2026 la 00:31 UTCmonitoring

   We've implemented mitigation for recent issues where some customers were experiencing delays with POS and KDS performance. We're seeing improvements and are closely monitoring the situation. For real-time updates, please visit status.gotab.io.

3. 9 mai 2026 la 01:11 UTCmonitoring

   We are continuing to monitor for any further issues.

4. 9 mai 2026 la 01:13 UTCresolved

   This incident has been resolved.

1. 18 aprilie 2026 la 20:55 UTCinvestigating

   Our team is still actively investigating platform latency issues affecting orders not immediately updating in the KDS, slow POS response and CFDs having difficulty connecting to the POS.

2. 19 aprilie 2026 la 00:32 UTCresolved

   Our engineering team has resolved the incident and verified that normal operations have been restored.

1. 6 martie 2026 la 18:39 UTCinvestigating

   Our team is actively working with our payment processor to investigate failures to initialize payments when using Tap to Pay directly to a Samsung A14-17 device. This is not impacting tapping on any other payment devices such as AMS1 or S1F2.

2. 7 martie 2026 la 16:34 UTCinvestigating

   Our team continues to investigate an outage for tap to pay directly to mobile phones. All other devices, including phones paired to an NYC1, remain unaffected.

3. 11 martie 2026 la 17:07 UTCresolved

   Our team worked with our payment processor Adyen to update the Adyen SDK to fix any tap to pay issues. Most device should update the GoTab app automatically but to be sure, navigate to the Play Store and also check for a GoTab app update to version 4.1.0 version 77, which resolves any outstanding tap to pay issues.

1. 26 februarie 2026 la 18:33 UTCinvestigating

   We are currently investigating an issue with system latency that can affect POS loading, Kiosk Ordering and Manager Dashboard page loading.

2. 26 februarie 2026 la 19:31 UTCinvestigating

   We have mitigated the immediate issues while our engineers continue investigating the root cause of the ongoing incident. Further updates will be published as details become available.

3. 26 februarie 2026 la 19:55 UTCmonitoring

   We are observing a return to normal request latency levels after implementing mitigations.

4. 26 februarie 2026 la 20:56 UTCresolved

   All system monitors are continuing to report health metrics within expected ranges.

1. 18 februarie 2026 la 02:02 UTCinvestigating

   GoTab's online support chat is currently experiencing an outage due to a hosting platform issue upstream. We are working with the service provider to restore service as quickly as possible. In the meantime, for support requests, please call or text our support hotline at +1-703-552-4690.

2. 18 februarie 2026 la 02:39 UTCidentified

   We are beginning to see a gradual restoration of service from our upstream partner. GoChat is re-enabled on the Manager Dashboard.

3. 18 februarie 2026 la 03:01 UTCresolved

   Our service provider has restored connectivity and GoChat is operational. We apologize for the unexpected interruption. If you experience any lingering issues, please reach out to our support hotline at +1-703-552-4690.

1. 4 decembrie 2025 la 15:41 UTCidentified

   We are aware of and have identified an issue affecting guest ordering via QR and kiosk platforms. A fix is being implemented and will be released shortly.

2. 4 decembrie 2025 la 15:46 UTCmonitoring

   QR and kiosk ordering has been re-enabled and a permanent fix is underway.

3. 4 decembrie 2025 la 16:01 UTCresolved

   QR and kiosk ordering has been restored

1. 18 noiembrie 2025 la 12:12 UTCinvestigating

   GoTab is currently experiencing a systemwide outage caused by an upstream global service provider. We are monitoring the status provided by Cloudflare and are investigating mitigation possibilities. The provider's status can be viewed here: https://www.cloudflarestatus.com/incidents/8gmgl950y3h7

2. 18 noiembrie 2025 la 12:28 UTCinvestigating

   We are observing improvements in connectivity but some customers are still continuing to experience intermittent Cloudflare error screens when using POS, KDS, Manager Dashboard and QR ordering.

3. 18 noiembrie 2025 la 13:02 UTCinvestigating

   Our service provider is continuing to investigate the issue. We are still observing periods of intermittent errors followed by periods of restored service.

4. 18 noiembrie 2025 la 14:05 UTCinvestigating

   We are continuing to work with our service provider to restore service. Further updates will be provided as they become available.

5. 18 noiembrie 2025 la 14:45 UTCmonitoring

   We are observing connectivity being restored at our cloud provider. Concurrently, we also have a backup solution prepared in case of continuing issues as we monitor ongoing performance today.

6. 18 noiembrie 2025 la 15:13 UTCresolved

   Our cloud service provider has marked the incident as resolved and we are observing consistent service performance. We will continue to monitor and adjust accordingly.

1. 26 septembrie 2025 la 23:42 UTCinvestigating

   We are currently aware of an outage with our chat support platform. Please call or text our Support line at (703) 552-4690 if in need of immediate assistance.

2. 27 septembrie 2025 la 00:28 UTCresolved

   This incident has been resolved.

1. 28 august 2025 la 19:35 UTCinvestigating

   A third-party text provider is currently experiencing text fulfillment delay and outages. We are in contact with their team as they work on the issue. Order confirmation and fulfillment texts are currently affected.

2. 28 august 2025 la 19:40 UTCinvestigating

   We are continuing to investigate this issue.

3. 28 august 2025 la 20:18 UTCidentified

   We are seeing a return to normal activity from our text provider but are continuing to monitor.

4. 28 august 2025 la 20:50 UTCresolved

   Our messaging provider is reporting that services have been restored, although queued messages will take some time to process through the system. New messages sent will be delivered as normal.

1. 26 iunie 2025 la 13:31 UTCresolved

   We detected a spike in errors experienced by guests adding credits cards to their accounts during QR ordering. We investigated and found our payment gateway introduced an unknown change to data formatting returned from their API that caused errors within our integration. No payment data was lost during this time and we are in communication with our payment gateway to determine why the change occurred and establish improved lines of communication of changes to reduce these type of service interruptions.

1. 12 iunie 2025 la 18:52 UTCinvestigating

   We are aware of and monitoring an intermittent issue with Cloudflare, our third-party cloud connectivity provider. Customers using the 1.1.1.1 app on Android devices may experience slow or interrupted network connectivity. Integrators using api.gotab.io may also experience interruptions in connectivity. We will update further as we receive additional details. The upstream provider's real-time status can be found at https://www.cloudflarestatus.com/

2. 12 iunie 2025 la 19:20 UTCidentified

   Cloudflare is reporting that the source of the issue has been identified and recovery is underway.

3. 12 iunie 2025 la 19:43 UTCidentified

   Our phone provider is also experiencing related issues which affects our inbound and outbound support phone capabilities. https://status.openphone.co/ If you experience any issues calling in for support, please utilize our chat support from the manager app, manager dashboard or KDS in the interim.

4. 12 iunie 2025 la 20:04 UTCidentified

   Cloudflare reports engineering work continues to be underway to restore all services as quickly as possible. Additional updates will be published as information becomes available.

5. 12 iunie 2025 la 20:47 UTCmonitoring

   Cloudflare reports that the core affected services are restored and are being monitored for recovery.

6. 12 iunie 2025 la 21:33 UTCresolved

   This incident has been resolved.

1. 10 iunie 2025 la 18:01 UTCinvestigating

   Our team is currently investigating a delay in sales page information updating. This will also affect the PMIX and Sales information within the GoTab Manager app.

2. 10 iunie 2025 la 18:05 UTCinvestigating

   We are continuing to investigate this issue.

3. 10 iunie 2025 la 18:27 UTCidentified

   The issue has been identified and a fix is being implemented.

4. 10 iunie 2025 la 19:44 UTCresolved

   This incident has been resolved.