High Indexing Queue
Resolved
This incident has been resolved.
Jun 11, 12:14 AMResolved Jun 11, 2:34 PMMajorIndexing
Status Provider
Home
/
Status
/
Service
Operational
Searchspring Status
Ecommerce search, merchandising, and personalization tool for various platforms.
Source
auto
Category
Analytics
Adapter
API V1 STATUS
Verified
Pending review
Current state
Operational
Checked 11m ago
5
Components
0
Active incidents
0
Maintenance
33.33%
90d uptime
High Indexing Queue
Jun 11, 12:14 AM
Service health overview
Operational snapshot
Normalized official status-page data for incidents, maintenance, components, and history.
33.33%
Known uptime
3 known history days
5
Components tracked
0 outage, 0 degraded
50
Incidents indexed
0 active right now
9
Maintenance windows
0 active or scheduled
Top affected components
Components with the most recent status-page events.
Autocomplete
Operational
1
Indexing
Operational
1
Product Recommendation Widgets
Operational
1
SMC ( Searchspring Management Console )
Operational
1
Search
Operational
1
90-day status history
Daily rollup
Component changes, incidents, and maintenance windows grouped by day.
operational
degraded
outage
maintenance
unknown
1
operational days
0
degraded days
2
outage days
0
maintenance days
87
unknown days
Recent incidents
Official incidents
Latest outages and degradations detected from the official status page.
Intermittent 500 Errors
Resolved
This issue has been resolved. All systems are operating normally, and error rates and performance have returned to expected levels.
Jun 10, 6:32 PMResolved Jun 10, 7:50 PMMinorSearch
Increased error rate on search
Resolved
This incident has been resolved.
Dec 1, 10:56 AMResolved Dec 1, 12:12 PMNoneSearch
Snap customers on BigCommerce - brief PLP showing no-result issue
Resolved
A subset of BigCommerce customers experienced product listing pages failing to load results due to a template change on the BigCommerce platform (we estimate). The change caused Searchspring’s Snap integration to misinterpret the “Search Results” page as a category, applying an invalid background filter that returned no products. The issue was intermittent and did not affect Searchspring’s core search service. Functionality was restored within minutes, likely following a rollback of the update by BigCommerce.
Oct 28, 6:00 PMResolved Oct 28, 6:00 PMMinor
Search API Down
Resolved
We have the incident fully resolved, all systems are stabilized.
Oct 20, 3:12 PMResolved Oct 22, 3:54 AMMajorIndexingSearch
Major AWS Outage
Resolved
This incident has been resolved.
Oct 20, 8:40 AMResolved Oct 20, 11:58 AMMinorIndexing
503 Service Unavailable for small subset of customers
Resolved
The issue has been fully resolved, and all affected services are now operating as expected.
Jul 23, 9:18 PMResolved Jul 23, 9:47 PMMajorSearch
Indexing issue
Resolved
This incident has been resolved.
Mar 5, 9:17 AMResolved Mar 5, 10:08 AMMajorIndexing
Issue Accessing SMC
Resolved
This incident has been resolved.
Mar 4, 4:11 AMResolved Mar 4, 6:57 AMCriticalSMC ( Searchspring Management Console )
Shopify: Products Missing from Collections
Resolved
We have been monitoring the data that we are receiving from Shopify and are now satisfied that the undocumented API changes they made have been reverted. For customers who we had to temporarily disable live indexing, this functionality has been fully restored on your sites. We appreciate your patience during this time, and we’ll continue to keep a close eye on the situation to ensure consistent performance.
Oct 23, 5:42 PMResolved Oct 31, 3:35 PMMinorSearch
Recent maintenance
Maintenance windows
Scheduled and completed maintenance windows are separated from incidents.
Scheduled Maintenance - Searchspring Management Console
Completed
The scheduled maintenance has been completed.
Aug 24, 1:00 PMResolved Aug 24, 9:16 PMMaintenanceIndexingSMC ( Searchspring Management Console )
Recommendations DataBase Reboot
Completed
The scheduled maintenance has been completed.
Sep 17, 4:00 AMResolved Sep 17, 4:10 AMMaintenanceProduct Recommendation Widgets
Indexing Paused for Maintenance
Completed
The scheduled maintenance has been completed.
Mar 28, 10:30 PMResolved Mar 28, 11:12 PMMaintenance
Indexing pause during maintenance
Completed
The scheduled maintenance has been completed.
May 15, 9:45 PMResolved May 15, 10:16 PMMaintenance
Indexing pause during maintenance
Completed
The scheduled maintenance has been completed.
May 10, 7:30 PMResolved May 10, 9:50 PMMaintenance
SearchSpring Management Console Unavailable during DB maintenance
Completed
The scheduled maintenance has been completed.
May 10, 4:00 AMResolved May 10, 5:10 AMMaintenance
Routine Maintenance
Completed
The scheduled maintenance has been completed.
Apr 13, 4:00 AMResolved Apr 13, 4:30 AMMaintenance
Architecture Upgrade
Completed
The scheduled maintenance has been completed.
Mar 31, 4:00 AMResolved Mar 31, 5:45 AMMaintenance
Architecture Upgrade
Completed
The scheduled maintenance has been completed.
Mar 24, 4:15 AMResolved Mar 24, 6:51 AMMaintenance
About the Searchspring status page integration
Uptimus tracks the official Searchspring status page, normalizes upstream events, and separates incidents from scheduled maintenance.
Official source
https://status.searchspring.com
Adapter
API V1 STATUS
Alert streams
Incidents, component changes, and maintenance windows.
Public SEO page
Indexable status history for users searching outage information.
Outage map preview
Regional reports can be layered on top of official provider status when user signals are available.
Searchspring components
Tracked components
Showing 1 to 5 of 5 tracked components.
| Component | Status | Type | Last changed |
|---|---|---|---|
Search The search API that powers search integration on your site. | Operational | Component | Not recorded |
Indexing Our system that pulls your data to make it searchable. | Operational | Component | Not recorded |
Autocomplete Our system that drives your Autocomplete integration. | Operational | Component | Not recorded |
SMC ( Searchspring Management Console ) The Management console found at http://manage.searchspring.net | Operational | Component | Not recorded |
Product Recommendation Widgets The "Also Viewed" and "Also Bought" widgets. | Operational | Component | Not recorded |
Get notified when Searchspring changes status
Follow outages, degraded components, and maintenance updates in your Uptimus workspace with email, push, and webhook alerts.
Show Searchspring on your own status page
Official provider components
Incident and maintenance separation
Workspace alerts and webhooks
Users also follow these services
Related status pages based on category, adapter type, and operational history.
Frequently asked questions
Is Searchspring down right now?
Searchspring is currently marked as Operational in Uptimus based on the latest official status page check.
How often does Uptimus check Searchspring?
Supported status page providers are checked continuously by our scraper scheduler. The public page is cached briefly for SEO and performance.
Are maintenance windows counted as incidents?
No. Uptimus stores incidents and maintenance windows separately when the upstream provider exposes enough detail.
Can I get alerts for Searchspring?
Yes. Create an Uptimus workspace, follow this provider, and choose email, push, or webhook notifications.