Character.ai Major Outage Outage - September 5, 2026
Character.ai - Service Disruption Started September 5, 2026 7:06 PM
Resolved September 5, 2026 10:05 PM
Uptimus incident intelligence
Character.ai Service Interruption Character.ai is experiencing a confirmed service interruption that began around 19:06 UTC on September 5, 2026. The incident, acknowledged by the official moderation team, involves reports of the site being completely down or experiencing significant performance degradation, including blank screens and failure to load chats.
Observed user impact Users globally are reporting inability to access the platform, blank screens, and slow performance, affecting chat functionality.
Likely cause No reliable public cause has been confirmed yet.
Confidence 100%
Incident Details Widespread service disruption detected. 38 reports received from 2 countries.
Incident Timeline Status changes during this incident
Incident detected Sep 5, 2026, 7:06 PM UTC Incident opened after 38 recent community reports crossed the outage threshold.
38 reports · 2 affected countries
Recovery being verified Sep 5, 2026, 7:18 PM UTC Reports returned to normal. Uptimus is verifying stability for 35 minutes before resolving the incident.
Impact Summary Issue Distribution Slow Performance: 21 reports (84.0%) Completely Down: 4 reports (16.0%)
Recovery confirmed Sep 5, 2026, 7:54 PM UTC Service remained healthy for 35 minutes. The incident is resolved.
Incident reopened Sep 5, 2026, 8:10 PM UTC Reports returned shortly after recovery, so the same incident was reopened.
116 reports · 3 affected countries
Recovery being verified Sep 5, 2026, 8:37 PM UTC Reports returned to normal. Uptimus is verifying stability for 35 minutes before resolving the incident.
Recovery interrupted Sep 5, 2026, 8:46 PM UTC Recovery monitoring was interrupted because elevated reports returned.
Recovery being verified Sep 5, 2026, 9:00 PM UTC Reports returned to normal. Uptimus is verifying stability for 35 minutes before resolving the incident.
Recovery interrupted Sep 5, 2026, 9:12 PM UTC Recovery monitoring was interrupted because elevated reports returned.
Recovery being verified Sep 5, 2026, 9:30 PM UTC Reports returned to normal. Uptimus is verifying stability for 35 minutes before resolving the incident.
Recovery confirmed Sep 5, 2026, 10:05 PM UTC Service remained healthy for 35 minutes. The incident is resolved.
Social signals and community reports Idi I think c ai doesnt expect anyone to use that many go-ons tbh 2 days ago elena oh i didnt know, 100 doesnt seem like a lot tho 2 days ago Idi Like when u press the send button without typing anythin as a response? That's the best way I can explain it,,,, it's like 100 I believe 2 days ago Vanessa Andersen I reach it every day. I swipe A LOT 2 days ago elena yea, but its hard to reach cuz it gives you 400 swipes a day, But whats a go on limit? 2 days ago HangingWumpus What's gooning on 2 days ago Vanessa Andersen Yeah there is 2 days ago dicus i hate the go on limit💔 wait theres a swipe limit..? 2 days ago luniveee Grr I HATE the swipe limit 2 days ago B4TT3RY AC1D thats my 2 days ago luniveee If only we could send pictures here sigh 2 days ago Isle Iaoys Mine is back, no idea how long that will last though 2 days ago dicus a sad truth i fear 2 days ago luniveee Ill take that bet 2 days ago B4TT3RY AC1D am me 2 days ago Mimi how long do scheduled maintenances usually take? 2 days ago Killswitch 657 sadly you might be right 2 days ago Sol Is it back? Watch it crash in 30 mins- 2 days ago dicus im betting 100 dollars we'll be back here in an hour tops 2 days ago biggestbirdaria Twice 2 days ago 