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Vtex is experiencing issues
Official provider statusOfficial incident resolved
Pricing Updates Not Reflected in Production — Status: Resolved This incident has been resolved. We will provide further information in a public incident report. Summary On Oct 27, 2026, accounts that changed prices experienced price updates not being reflected on the storefront. This incident was triggered by an internal service update. We mitigated its impact by implementing a fix for the Pricing module and correcting all affected price changes. Our sales flow was not affected during this incident. We apologize for any inconvenience this may have caused. Affected components Pricing Calculation (Operational)
Official provider statusOfficial maintenance active
Maintenance: Payments database maintenance — Status: Complete Maintenance has completed Affected components Payments Gateway (Operational)
Official provider statusOfficial maintenance active
Maintenance: Marketplace Integrations maintenance — Status: Scheduled Scheduled for Oct 29, 2026 at 01:00 - 03:00 UTC We will work on improvements to our platform that require controlled interruptions in Marketplace Integrations. As we upgrade the cache infrastructure used by the following integrations: Facebook Meta, Magazine Luiza, Shoppe, Dafiti, and TikTok, some of them might experience brief disconnections of a few seconds during the failover. The integration queues for Facebook (catalog flow) and Dafiti (order and catalog flows) may be affected during this window. No significant impact is expected for the remaining integrations. Outside of this window, no impact is expected. This is required to keep our platform on a supported version and to increase reliability. We thank you in advance for your understanding as we upgrade our platform to serve you better, our valued customers and partners. Affected components Marketplace Connectors (Under maintenance)
Official provider statusOfficial incident active
No Observable mesh logs — **[DELETE BEFORE POSTING: [Incident template library](https://support.atlassian.com/statuspage/docs/incident-template-library/ "Incident template library")]** We are currently investigating an issue in {Affected Modules}. {Affected Accounts/Target Users} may be experiencing {Symptoms}. Our incident response team is working to identify the root cause and implement a solution. We will send an additional update in the next 30 minutes, or as soon as we have more information to share.
Official provider status0 individual report entries in the last 24 hours. This list includes legacy imports; external source aggregates are shown in the chart.
Official status observations, not measured service uptime.
Official incidents, early warnings and community reports are identified separately. Early warning history covers only the last 24 hours. Dates use your time zone.
| Incident name | Duration | StartedUTC | Acknowledged | Severity |
|---|---|---|---|---|
| 0m | Yes | Unknown | ||
| 0m | Yes | Minor | ||
| 0m | Yes | Minor | ||
| 0m | Yes | Minor | ||
| 0m | Yes | Minor | ||
| 0m | Yes | Minor | ||
| 0m | Yes | Minor | ||
| 1971h 48mOngoing | Yes | Unknown |
Uptimus отслеживает Vtex по официальному источнику и объединяет инциденты, обслуживание и состояние компонентов в единый статус.
Сейчас страница содержит 19 компонентов, 33 инцидентов, 10 окон обслуживания и 15 дней известной истории.
Uptimus — независимый сервис, не связанный с Vtex. Нормальный статус не гарантирует отсутствие проблем у каждого пользователя, устройства или региона.
Получайте уведомления, когда Vtex или отслеживаемый компонент сообщает о крупном или критическом сбое. Оповещения доставляются по включённым каналам рабочего пространства, включая email, push и настроенные интеграции. Доступная история содержит 33 инцидентов и даёт оповещениям контекст помимо текущего статуса. Недавний инцидент: «Pricing Updates Not Reflected in Production».
Получайте уведомления о снижении производительности, частичном влиянии и небольших инцидентах. Uptimus сейчас отслеживает 19 компонентов Vtex: Portal/CMS, Store Framework, FastStore, Sales App. Оповещения доставляются по включённым каналам рабочего пространства, включая email, push и настроенные интеграции.
Planned work published by the official provider.
Status: Complete Maintenance has completed Affected components Payments Gateway (Operational)
Started 27 окт. 2026 г., 04:00 UTC · Ongoing
Status: Scheduled Scheduled for Oct 29, 2026 at 01:00 - 03:00 UTC We will work on improvements to our platform that require controlled interruptions in Marketplace Integrations. As we upgrade the cache infrastructure used by the following integrations: Facebook Meta, Magazine Luiza, Shoppe, Dafiti, and TikTok, some of them might experience brief disconnections of a few seconds during the failover. The integration queues for Facebook (catalog flow) and Dafiti (order and catalog flows) may be affected during this window. No significant impact is expected for the remaining integrations. Outside of this window, no impact is expected. This is required to keep our platform on a supported version and to increase reliability. We thank you in advance for your understanding as we upgrade our platform to serve you better, our valued customers and partners. Affected components Marketplace Connectors (Under maintenance)
Started 26 окт. 2026 г., 19:01 UTC · Ongoing
Status: Complete Maintenance has completed Affected components Marketplace Connectors (Operational)
Started 21 окт. 2026 г., 03:00 UTC · Ongoing
Status: Scheduled Scheduled for Oct 27, 2026 at 01:00 UTC - 04:00 UTC We will work on improvements to our platform that require controlled interruptions in price updates. As we upgrade our Pricing database, some stores might experience brief periods where price updates made through the Admin, spreadsheet imports and/or API integrations cannot be saved. Price display in the Admin and at Checkout will not be affected. This is required to increase system reliability during periods of peak traffic and sales. We thank you in advance for your understanding as we upgrade our platform to serve you better, our valued customers and partners. Affected components API Integrations (Under maintenance) Catalog Management (Under maintenance)
Started 16 окт. 2026 г., 19:05 UTC · Ongoing
Status: Complete Maintenance has completed Affected components Marketplace Connectors (Operational)
Started 13 окт. 2026 г., 03:00 UTC · Ongoing
Status: Complete Maintenance has completed Affected components Marketplace Connectors (Operational)
Started 9 окт. 2026 г., 03:00 UTC · Ongoing
Status: Complete Maintenance has completed Affected components Order Placement (Operational) Admin Operations (Operational) Sales App (Operational) Store Framework (Operational) Portal/CMS (Operational) API Integrations (Operational) FastStore (Operational)
Started 25 сент. 2026 г., 08:00 UTC · Ongoing
Status: Complete Maintenance has completed Affected components Payments Gateway (Operational)
Started 1 сент. 2026 г., 07:30 UTC · Ongoing
Публичные страницы Downdetector в основном опираются на сообщения пользователей. Uptimus дополняет их официальными инцидентами, обслуживанием и состоянием компонентов, когда провайдер публикует эти данные.
| Критерии сравнения | Uptimus | Downdetector |
|---|---|---|
| Сообщения сообщества о сбоях Vtex | Включено | Включено |
| Адаптивная база для отделения единичных сообщений от массового сбоя | Включено | Включено |
| Активность за 24 часа и региональная карта сбоев | Включено | Включено |
| Одно пространство для сайтов, статус-провайдеров, игр Steam и приложений и игр Android | Включено | Отдельный продукт |
| Оповещения по e-mail, push и webhook из одного пространства | Включено | Отдельный продукт |
| Официальные обновления и хронология статуса Vtex | Включено | На основе сообщений |
| Состояние компонентов и обслуживание показаны отдельно | Включено | Ограничено на публичных страницах |
The official status page for Vtex reports normal operation. An unresolved official incident is listed: “No Observable mesh logs”. 0 reports were recorded for Vtex in the last 24 hours. Last official check: .
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