15five outage history and incident timeline

Log-In Errors

Started June 22, 2026 at 1:56 PM UTC 5h 49m

Pending

June 22, 2026 at 7:44 PM UTCresolved
This issue has been resolved by [Cloudflare](https://www.cloudflarestatus.com/) and everything should be working normally now. We're continuing to monitor closely to make sure everything stays stable. Thank you so much for your patience while we worked through this.

Investigating – Amaya Feature

Started March 4, 2026 at 10:18 PM UTC 5h 18m

Pending

March 5, 2026 at 3:36 AM UTCresolved
The issue impacting the Amaya feature has been resolved, and the feature is now functioning normally. We apologize for the disruption and appreciate your patience while our team worked to restore service. If you continue to experience any issues, please contact our Support team.

Best Self Review Outage

Started January 15, 2026 at 4:51 PM UTC 1h 11m

OutageMajor incident

January 15, 2026 at 6:02 PM UTCresolved
We have identified and resolved the issue affecting Best-Self Review cycles. We appreciate your patience while we worked through this issue.

Website unavailable

Started November 18, 2025 at 11:55 AM UTC 8h 21m

Pending

November 18, 2025 at 8:15 PM UTCresolved
We've now resolved the incident. Thanks for your patience.

Engage and sign-in issues

Started November 10, 2025 at 5:55 PM UTC 30m

Pending

November 10, 2025 at 6:24 PM UTCresolved
We've now resolved the incident. Thanks for your patience.

Delayed Dashboard and Analytics Updates

Started October 20, 2025 at 1:49 PM UTC 1d 8h

Pending

October 21, 2025 at 10:13 PM UTCresolved
The incident has been resolved, and all systems are functioning as expected.

Database Maintenance

Started August 9, 2025 at 12:00 PM UTC 1h 0m

MaintenanceMaintenance event

August 9, 2025 at 1:00 PM UTCcomplete
The maintenance is now complete. Thanks for your patience.

Temporary degradation of compute capacity

Started March 18, 2025 at 8:35 PM UTC 20m

IssuesMinor incident

March 18, 2025 at 10:32 PM UTCresolved
During a routine upgrade, a configuration error caused compute capacity to be removed all at once instead of incrementally replaced. During this period, services may have responded slowly or been completely unavailable until the upgrade completed and capacity was automatically restored. Customers in dedicated environments were not impacted.

15five.com DNS Migration

Started January 5, 2025 at 6:00 PM UTC 1h 45m

MaintenanceMaintenance event

January 5, 2025 at 7:45 PM UTCcomplete
The maintenance is now complete. Thanks for your patience.

EU Customer VPC Maintenance

Started July 23, 2024 at 7:00 PM UTC 2h 42m

MaintenanceMaintenance event

July 23, 2024 at 9:42 PM UTCcomplete
The maintenance is now complete. Thanks for your patience.

Engagement unavailable

Started April 19, 2024 at 3:00 PM UTC 1h 0m

Pending

April 19, 2024 at 4:36 PM UTCresolved
Customers may have encountered errors when attempting to access the Engage component which affected ability to create campaigns and respond to surveys. Engineering identified and remediated an issue with traffic routing causing the incident.

Core Service Features Experiencing Downtime

Started April 18, 2024 at 3:00 PM UTC 36m

OutageMajor incident

April 18, 2024 at 3:37 PM UTCresolved
We've now resolved the incident. Thanks for your patience.

Upcoming Maintenance Window for our Engage Feature

Started April 11, 2024 at 3:30 AM UTC 2h 0m

MaintenanceMaintenance event

April 11, 2024 at 5:30 AM UTCcomplete
The maintenance is now complete. Thanks for your patience.

Planned Maintenance on April 3

Started April 3, 2024 at 3:30 AM UTC 3h 0m

MaintenanceMaintenance event

April 3, 2024 at 3:30 AM UTCunderway
The scheduled maintenance is now underway. We'll keep you updated on our progress.

Planned Maintenance on March 31

Started March 31, 2024 at 6:00 PM UTC 4h 0m

MaintenanceMaintenance event

March 31, 2024 at 10:00 PM UTCcomplete
The maintenance is now complete. Thanks for your patience.

We are currently experiencing a Distributed Denial of Service (DDoS) attack that affects a subset of customers

Started March 27, 2024 at 6:44 AM UTC 12h 39m

Pending

March 27, 2024 at 7:23 PM UTCresolved
We've now resolved the incident. Thanks for your patience.

Potential Delays During Data Transfer Operations

Started January 13, 2024 at 3:00 PM UTC 5h 49m

MaintenanceMaintenance event

January 13, 2024 at 8:49 PM UTCcomplete
The maintenance is now complete. Thanks for your patience.

Potential Delays During Data Transfer Operations

Started December 23, 2023 at 3:00 PM UTC 8h 0m

MaintenanceMaintenance event

December 23, 2023 at 11:00 PM UTCcomplete
The maintenance is now complete. Thanks for your patience.

We're currently investigating delayed response times.

Started October 30, 2023 at 3:02 PM UTC 1h 49m

Pending

October 30, 2023 at 4:50 PM UTCresolved
The issue has been resolved

Intermittent Issues and Downtime with Source Repository Services

Started October 13, 2023 at 3:55 PM UTC 50m

OutageMajor incident

October 13, 2023 at 4:45 PM UTCresolved
This incident is now resolved. Thanks for your patience.