A Bet A outage history

Please be advised that we have received the following from Podium Sports regarding greyhound data: Data Outage Meeting: All Races Race: All Type: Data Outage Please note that we are experiencing a data outage on all services. The issue is currently under investigation. An update will be provided as soon as possible.

This incident has been resolved.

Good Afternoon, We are aware that customers are currently experiencing errors when placing TOTE bets. Upon investigation, this appears to be a connection issue between our systems and TOTE. We have raised this directly with TOTE technical support and are working with them to restore full service as quickly as possible. We will provide another update shortly.

The connection issue with TOTE has been resolved, and all systems are now operating normally. Thank you for your patience while this matter was being resolved.

We are currently experiencing a power outage at the location of our servers which host the GB feed and the BTC VIP feed. Tote is also unavailable. We are assessing the situation and we will provide a further update asap.

Please be advised that the power has now been restored and the feeds are both back up and running. Thank you for your patience and understanding

We are currently experiencing a power outage at the location of our servers which host the GB feed and the BTC VIP feed. Tote is also unavailable. We are assessing the situation and we will provide a further update asap.

Engineers are on their way to investigate this issue. We will update you further once we know more. Thanks for your patience and understanding.

Please be advised that the power has now been restored and the feeds are both back up and running. Kindly be advised that due to the power issues we have incomplete BTC VIP data for today. We will only be able to release the horse racing file of HGB01 today. Thanks for your patience and understanding.

This incident has been resolved. We have endeavoured to ensure all shops are operational once more, however, if you are still expperiencing issues, please conntact the support team.

Please be aware that we are currently not receiving any data from BTC. They have been contacted and are investigating. Components effected: No EPs No results for VIP Virtual events Please note that SIS and TRP BPs and data remain uneffected.

Please note that the issue with SIS and TRP EPs is now resolved. There may be a delay between prices screens and Betty as we process a backlog of data. The issue with the VIP events and BTC Horse file is ongoing.

This incident has been resolved, and we are continuing to monitor.

Good Morning, Please be advised that due to an event generation issue this morning, we are currently experiencing a delay in data processing. This will delay early prices from entering the system. Our team is actively working to resolve this and make these available as soon as possible. We apologise for any inconvenience caused and will provide further updates as they become available.

Good morning, Initial early prices are now available in the system. However, as there is still a backlog of data being processed, subsequent price updates may experience minor delays. We are continuing to monitor the backlog to ensure processing returns to normal speed as quickly as possible. Thank you for your continued patience.

Event generation is currently in progress, which may cause temporary delays to price updates entering the system. Until further notice, please refer directly to your shop screens where possible for the most up-to-date prices. We will provide a further update once processing is fully caught up.

We are pleased to advise that the event generation process has completed successfully, and all remaining data backlogs have been fully processed. System price updates are now running normally. Thank you for your continued patience while we resolved this issue.

Good Morning, Please be advised that we have received the following notification from the TOTE: "We are currently experiencing issues with our Latepay System and as result it is temporarily unavailable. We are working on this as a high priority and will let you know as soon as we know more. Apologies for any inconvenience this may be causing you." We will keep you updated on their progress.

This incident has been resolved.

Route delays in EU Region This incident affects: Email Services (Inbound email processing).

This incident has been resolved.

No updates have been received from BTC since 08:55. We are investigating alongside BTC.

This incident has been resolved.

The server responsible for delivering EPs to us from BTC was disconnected between 07:40 and 09:01. As such, there is a delay in the delivery of EPs while the backlog is processed.

This incident has been resolved.

We are experiencing a power outage, which will affect GB and BTC VIP customers. Tote will also be unavailable.

This incident has been resolved.

Due to a misconfiguration of the data from BTC, there will be no prices available for the 17:51 at Catterick.

Please note that due to a spelling error from BTC, there will be no price updates for No.7 Lizzie Bennet in the 13:12 at Leicester.

Please note that this also effects No. 4 Momentsofsurrender in the 14:05 at Goodwood.

This incident has been resolved.

Please be advised that, as a knock-on effect of yesterday’s BTC software issues, we have been unable to generate the sports content this morning. As this data is required for the production of the coupons, we will begin regenerating the affected content once the initial batch of Early Prices has been received. During the regeneration and publication process, Early Prices may not update as expected. We would therefore recommend referring to your screens for the most up-to-date information during this period. We are working to restore the affected content as quickly as possible and will provide further updates as the situation progresses. We appreciate your patience and understanding while we work to resolve this, and apologise for any inconvenience or disruption caused.

Early this morning, our provider experienced an issue with the 2DB data services running on our BTC server. While their team has since resolved the core issue, we are still monitoring some price delays as the system catches up. Our engineering team is actively tracking the data flow to ensure everything returns to normal speed as quickly as possible. We will follow up with you once we confirm all feeds are fully synchronized.

This incident has now been resolved.

BTC have informed us about an issue with a piece of software on their side. This is now resolved, and we are currently processing the backlog of data. As such, there is a delay to early prices, and weekend coupons will likely not be available until tomorrow.

Prices are now available. However, there are issues with BTC virtuals due to the above. The HGB01 file will be unavailble as well for a short period of time. All bets previously placed against this file will need to be manually settled.

Prices and virtuals are now available. We are continuing to investigate coupons, however, it remains likely that these will not be available until tomorrow.

Please be advised that we are currently experiencing a delay in applying early prices. We are working to get this resolved as quickly as possible. We appreciate your patience, during this time.

A fix has been implemented and we are monitoring the results.

This incident has been resolved.

Following this morning’s issues with delayed event generation and early prices, we have been made aware that a delay may still be present for early prices. We are currently investigating this and will provide a further update as soon as possible. In the meantime, please refer to your BTC screens to ensure the correct prices are being used. Thank you for your patience and understanding

We are continuing to monitor and investigate the ongoing delay with early prices, as price updates are still running slightly behind. Please continue to refer to your BTC screens to ensure you are using the correct prices. We will provide a further update once this issue has been resolved. Thank you for your continued patience and understanding.

This incident has now been resolved.

Please be advised that there is currently a technical issue preventing the publication of Australian data to customers. The issue is under investigation by the suppliers. This also appears to be affecting the final SP, with many races displaying a price of 1/50 so far. A further update will be provided as soon as possible.

Please be advised that the live data outage has now been restored. We are working on the historical data with the suppliers, from earlier this morning. These will be resulted as soon as possible. Thanks

Please be advised that this data outage has since been resolved. We apologies for the inconvenience and thank you for your patience.

Following this morning’s issues with delayed event generation and early prices, we have been made aware that a delay may still be present for early prices. We are currently investigating this and will provide a further update as soon as possible. In the meantime, please refer to your BTC screens to ensure the correct prices are being used. Thank you for your patience and understanding.

This incident has been resolved.