Acquia outage history

As a security precaution related to a critical PHP security release, Acquia has temporarily disabled some Acquia Cloud Platform management services while we wait for a pending operating system security update from AWS. Your applications remain online and available to visitors, and you can still sign in to Drupal. During this time, you will not be able to sign in to Acquia, access the Acquia Support portal to submit tickets, use Acquia Cloud Platform management tools or Cloud API, deploy code to production environments, or view Acquia Maintenance. Acquia does not have an estimated restoration time yet. We will post updates here, including when services are available again. For more information, subscribe to the Acquia Acquia Trust Center | Powered by SafeBase(https://security.acquia.com/) . Maintenance reference #7614

As an additional security precaution, we have also temporarily disabled services for Acquia Campaign Studio, Acquia Campaign Factory & Site Studio. We understand that customers are currently unable to access the Acquia Support portal to submit tickets online. If you require assistance during this time, you can contact the Acquia Support team directly via phone. Please refer to our support guide for a list of regional contact numbers: https://docs.acquia.com/support/guide/#contacting-acquia-support We are continuing to monitor the situation and will provide further updates as more information becomes available.

Acquia is continuing to work with external services on the pending security update. Acquia Cloud Platform management services remain temporarily unavailable, as well as Acquia Campaign Studio, Acquia Campaign Factory & Site Studio. Your applications remain online and available to visitors, and you can still sign in to Drupal. We understand that customers are currently unable to access the Acquia Support portal to submit tickets online. If you require assistance during this time, you can contact the Acquia Support team directly via phone. Please refer to our support guide for a list of regional contact numbers: https://docs.acquia.com/support/guide/#contacting-acquia-support We are continuing to monitor the situation and will provide further updates as more information becomes available.

Acquia is continuing to work with external services on the pending security update. Acquia Cloud Platform management services, Acquia Campaign Studio, Acquia Campaign Factory, and Site Studio remain temporarily unavailable. Your applications remain online and available to visitors, and you can still sign in to Drupal. We understand that customers are currently unable to access the Acquia Support portal to submit tickets online. If you require assistance during this time, you can contact the Acquia Support team directly via phone. Please refer to our support guide for a list of regional contact numbers: https://docs.acquia.com/support/guide/#contacting-acquia-support We are continuing to monitor the situation and will provide further updates as more information becomes available.

Acquia continues to address the critical PHP security release across our products. Here is the current status: Patching progress: All Acquia customer applications have been patched. Acquia is still pending an operating system security update from external services to restore our disabled backend services. As a security precaution, Acquia has temporarily disabled some services while we wait for an operating system security update from external services. Our external service has indicated that this update is expected on 22 October 2026. Acquia is working internally on alternative options to restore services as soon as possible. Current Status: Acquia Cloud Platform: Your applications remain online and you can sign in to Drupal. You cannot use the Acquia Cloud Platform user interface, Cloud API, Acquia CLI, Pipelines, or code deployments. Acquia Support: Some support systems are degraded, and you may not be able to submit support tickets. For urgent issues, contact the Acquia Support team directly via phone. Please refer to our support guide for a list of regional contact numbers: Contacting Acquia Support . Acquia Campaign Studio and Acquia Campaign Factory: Instances are temporarily offline. Acquia Site Studio: The Site Studio API is unavailable. You cannot edit pages that use a Site Studio layout canvas Acquia Web Governance: You can continue to use Acquia Web Governance. Statistics will be unavailable beginning tonight, and we expect to restore them by the end of day on 22 October 2026. If you took your application offline: If your team took your application offline as a precaution, you cannot bring it back online until Acquia Cloud Platform backend services are restored. We will post on Acquia Status as soon as services are available. Customer Action: No action is required. For ongoing updates, see Acquia Status and subscribe to the Acquia Trust Center.

Acquia has restored many services temporarily disabled during our security maintenance, and all customer applications remain patched and online. Core services—including the Acquia Cloud Platform (UI, API, Pipelines, and deployments), Acquia ID, Cloud CD Pipelines, Acquia Support ticketing, and Acquia Site Studio—are fully operational. Work continues on releasing updates for Acquia Source CMS, Acquia CLI, Campaign Studio, Campaign Factory, and Web Governance Statistics. We will continue to provide further updates as these finalize.

We have made further progress as Acquia Source CMS and Acquia CLI are now fully operational. Work continues on Acquia Campaign Studio, Acquia Campaign Factory, and Acquia Web Governance Statistics, and we will share our next update shortly.

All Acquia customer applications have been patched and remain online. Core services have been restored, and Acquia Web Governance is operational. Work continues on restoring Acquia Campaign Studio and Acquia Campaign Factory. Our teams are actively working to restore these services and will provide further updates as more information becomes available.

Acquia is still working on to restore the services for Acquia Campaign Studio and Acquia Campaign Factory. We will continue to keep you updated as more information becomes available.

We have made further progress by restoring services for Acquia Campaign Factory, which are now fully operational.We are continuing to work on restoring service for Acquia Campaign Studio and will keep you updated as more information becomes available.

We have successfully restored services for both Acquia Campaign Factory and Acquia Campaign Studio. Both platforms are now fully operational and functioning normally. Thank you for your patience while our team worked to resolve this issue.If you are facing any issues, contact Acquia Support. For updates about this ongoing maintenance, subscribe to Acquia Maintenance.

Acquia has restored all services that were temporarily disabled as a security precaution during our recent security maintenance. All customer applications have been patched and remain online. The Acquia Cloud Platform (user interface, Cloud API, Pipelines, and code deployments), Acquia ID, Acquia CLI, Acquia Support systems, Acquia Site Studio, Acquia Source CMS, Acquia Web Governance, Acquia Campaign Studio, and Acquia Campaign Factory are now fully operational. Acquia is completing final checks & monitoring all services to ensure continued stability. If you experience any issues, contact Acquia Support. For ongoing updates, subscribe to Acquia Status and the Acquia Trust Center.

All Acquia services have been restored and are fully operational. All customer applications and Acquia platform services are patched and remain online. This incident is now resolved. Thank you for your patience while our teams worked to restore services. If you experience any issues, please contact Acquia Support. Please subscribe to the Acquia Trust Center(https://security.acquia.com/) for updates from Acquia about this incident.

Acquia is investigating an issue in Code Studio that is causing some jobs to fail with a connection timed out error. We will update you as soon as more information becomes available.

Acquia is still investigating an issue in Code Studio that is causing some jobs to fail. We will continue to keep you updated with our investigation.

Acquia has identified and deployed a fix for the issue impacting Code Studio that caused some jobs to fail. We are monitoring to ensure stability.

Acquia has resolved the issue impacting Code Studio that caused some jobs to fail.

Acquia is investigating a caching issue impacting Source CMS that is resulting in downtime for impacted sites. We will update you as more information becomes available.

The cause has been identified and active remediation is underway. Acquia is working to restore full functionality to Source CMS. We will continue to keep you updated as more information becomes available.

Acquia is continuing to work on remediation on the impact of sites experiencing the caching issue with Source CMS. We will continue to keep you updated as more information becomes available.

Acquia is continuing work on remediation of the caching issue with Source CMS. We will keep you updated as we continue the work and more information becomes available.

Acquia has mitigated most of the impact of the caching issue and is continuing work on a solution for sites still impacted. We will update as new information becomes available.

Acquia has resolved the caching issue impacting Source CMS. We will continue monitoring to ensure stability.

We're currently investigating an issue where some EU hosted customers are encountering intermittent errors when searching.

We've resolved the issue causing intermittent errors when searching for EU hosted customers. Contact Customer Support for help on Acquia DAM Community if you continue to experience any ongoing issues.

We are currently investigating reports of site unavailability and performance issues affecting a subset of applications on Acquia Cloud Next. Our engineering and operations teams are actively analyzing the issue to determine the root cause and restore full service as quickly as possible.

We are continuing to investigate the site unavailability and performance issues affecting a subset of Acquia Cloud Next applications. Impacted customers might see intermittent 404 Not Found errors while accessing their application. Our engineering and operations teams remain actively engaged in determining the root cause. We will provide another update as soon as more information becomes available.

We have identified the root cause of the issue resulting in site unavailability and performance issues for a subset of Acquia Cloud Next applications. We are working towards implementing a fix. We will provide another update once we can verify full service restoration.

A fix has been implemented to address the site unavailability and performance issues affecting a subset of Acquia Cloud Next applications. Service has been restored and intermittent 404 Not Found errors should no longer occur. We are currently monitoring system performance to ensure full stability and will provide a final update once the incident is fully resolved.

We have verified that system performance has fully stabilised following the implemented fix. The site unavailability and performance issues affecting a subset of Acquia Cloud Next applications are now completely resolved, and all services are operating normally. Thank you for your patience while we addressed this issue.

Acquia has identified a service interruption impacting Search in the US West region. We are working to resolve this interruption. We will provide additional updates when the service is restored.

Acquia has resolved the issue and search has restored functionality.

We are aware of an issue affecting new domain onboarding to the Edge Standard CDN. Customers attempting to add a new domain may see the configuration remain in a “Configure Failed” state. Our team is actively investigating the issue and working to restore normal functionality as soon as possible. We will provide another update once the issue has been resolved.

We are continuing to investigate the Edge Standard hostname provisioning failures with the engineering team and upstream vendor. We are currently testing fresh domain provisioning to verify status and will share the next update once we have more findings.

Investigation into the Edge Standard hostname provisioning failures remains ongoing in coordination with our upstream vendor. There are no significant changes to report at this stage. We will share further updates as our investigation progresses.

We are continuing our work with the upstream vendor to implement a resolution for the Edge Standard hostname provisioning failures. Thank you for your patience while we work to restore full functionality. We will post another update as soon as we have new findings.

The issue impacting Edge Standard hostname provisioning has been mitigated through a resolution implemented with our upstream vendor. Provisioning functions are operating normally, and we are continuing to monitor system performance to ensure ongoing stability.

The issue affecting Edge Standard hostname provisioning has been fully resolved. All domain setup and provisioning functions are operating normally, and system performance is completely stable.

We are currently investigating an issue where some customers are experiencing timeouts and errors when attempting to initiate Pipelines jobs. Our engineering team is actively looking into the cause of these failures. We will provide another update as soon as more information becomes available.

We are no longer seeing new instances of the issue affecting pipeline job starts. Our team continues to monitor the service for any recurrence. Further updates will be provided as more information becomes available.

The issue affecting Acquia Pipelines where jobs were failing to start or timing out for a few customers has been fully resolved. All related services are operating normally, and pipeline jobs are starting and executing as expected.

Acquia has detected a temporary service interruption impacting the Acquia Task system. This is tied to an outage in AWS US-WEST-2 Region. We are seeing early signs of recovery and continue to monitor their status for full recovery.

The service interruption impacting the Acquia Task system has been fully resolved. AWS US-WEST-2 operations have stabilized, and all queued tasks and system functions are operating normally.

We are currently investigating an issue that is affecting multiple customers impacting site studio. We would provide an update as soon as we have one.

We've resolved the issue addressing customers use of Site Studio.  We're continuing to monitor the service to ensure stability

The issue impacting Site Studio endpoints has been fully resolved, and all systems are operational now.

Our upstream search infrastructure partner, SearchStax, is currently experiencing an issue affecting the display of Pulse Performance Graphs; core search functionality remains fully operational and unaffected. SearchStax is actively investigating and working toward a resolution — clearing browser cookies and refreshing the page may help in the meantime. We will provide updates as the situation progresses.

Our upstream search infrastructure partner, SearchStax, has identified the root cause of the issue affecting the display of Pulse Performance Graphs. A fix is currently being implemented. Core search functionality remains fully operational and unaffected. We will continue to provide updates as the situation progresses.

This incident has been resolved. Our upstream search infrastructure partner, SearchStax, has successfully implemented the fix, and Pulse Performance Graphs are now displaying as expected. Core search functionality was unaffected throughout this incident. We apologize for any inconvenience caused and thank you for your patience.

We are currently investigating an issue with some customers ability to log in to DAM.

We've identified the problem causing an issue with some customers ability to log into DAM and we are working on a fix.

We've resolved the problem causing an issue with some customers ability to log into DAM and we are monitoring to ensure stability.

We've resolve the problem causing an issue with some customers ability to log into DAM. Contact Customer Support for help on Acquia DAM Community if you continue to experience any ongoing issues.

Acquia identified an issue impacting the ability to access the dashboard in Pipelines for MEO customers. We have set forth a fix and it should no longer be impacting customers we will continue monitoring.

The issue impacting access to the Pipelines UI and Dashboard for MEO customers has been fully resolved. A fix was deployed and verification was completed to confirm that the Pipelines Dashboard is fully operational and performing normally.

We are currently investigating an issue with degraded file processing for customers hosted in the EU.

A fix has been implemented and we are monitoring to ensure stability. We're also processing work that accumulated during the incident.

We've resolved the issue causing degraded file processing for customers hosted in the EU and have completed processing work that accumulated during the incident. Contact Customer Support for help on Acquia DAM Community if you continue to experience any ongoing issues.

We are aware of an issue affecting all Edge Standard customers, where traffic peak queries are currently failing due to an issue with a vendor API. As a result, security and performance metrics are currently unavailable in the Edge Standard UI. Our team is working with the vendor to understand and resolve the issue. We will provide further updates as more information becomes available.

The issue affecting Edge Standard customers has been resolved. Akamai has addressed the vendor API issue, and security and performance metrics are now available in the Edge Standard UI

We were informed of an emerging issue with connection drops and increased latency for services in the Miami region for customers using Edge Powered by Akamai. The cause of the issue has been identified, and the partner is working on a fix. The issue appears to have started at 16:39 UTC on August 13, 2026. We will provide another update as soon as one comes available.

Our partners are continuing to work on a fix for this issue. We will provide an update when more information becomes available.

We are continuing to monitor the situation while our partner works toward a resolution. There are no new updates to report at this time, but we will share further details as soon as we receive progress from their team.

We are continuing to monitor the ongoing incident while our partner work towards a resolution. There is no new information to share at this time, but we are actively tracking the situation. We will post further details as soon as we receive a progress update from our partner.

We can confirm that the issue was confirmed mitigated at 20:42 UTC on August 18, 2026 and the service has resumed normal operation.

We are investigating an issue affecting log download functionality for some customers. Some log download requests may fail or not complete successfully. Our engineering teams are actively investigating the issue and working to restore normal functionality. Other services remain unaffected. We will provide further updates as more information becomes available.

The issue affecting log download tasks has been mitigated. The Sumo Logic team reverted the change that caused the failures, and log download tasks should now be completing successfully. We are continuing to monitor the service to ensure the issue remains resolved. Further updates will be provided if needed.

The log download issue affecting Acquia Cloud Next and MEO customers was resolved on Aug 11 09:38 UTC, and all systems are fully operational.

We are currently investigating an issue impacting the Cloud UI portal, where users are unable to create or submit new support tickets. Affected Service: New support ticket creation in the Cloud UI portal. Unaffected Services: Access to existing tickets, general portal navigation, and all underlying cloud services remain fully operational. Current Workaround: If you are experiencing a critical issue that requires immediate attention, please contact our support team directly via alternative channels found here: https://docs.acquia.com/service-offerings/contacting-acquia-support Thank you for your patience as we work to resolve this quickly.

We have identified the issue impacting the Cloud UI Portal, where some users are unable to create or submit new support tickets. If you are experiencing a critical issue that requires immediate attention and are unable to submit a ticket, please contact our support team directly via alternative channels found here: https://docs.acquia.com/service-offerings/contacting-acquia-support Thank you for your patience as we work to resolve this quickly.

A fix was implemented for the issue impacting Cloud UI Portal, where some users were unable to submit new support tickets. We are actively monitoring the system to ensure full stability and will provide a final update once the issue is fully resolved

The underlying cause of this service interruption has been addressed. All services are operational at this time.

Acquia detected a service interruption on Acquia Cloud Platform, causing delays in database backups and code deployments using the db backup cloud action. This issue was identified and remediated. We are currently monitoring to confirm full resolution. Affected customers may have experienced stuck or timed-out tasks. Only a subset of customers in us-east-1 may have been impacted.

The underlying cause of this service interruption has been addressed. All services are operational at this time.

We are currently investigating an issue where Acquia Cloud Pipelines jobs are failing to start and remaining in a "Queued" state. Users experiencing this issue may see log messages indicating that the job failed to start due to an internal system error and that Pipelines will automatically retry. Our engineering team is actively engaged and looking into the root cause of this platform-wide issue. We will provide another update as soon as we have more information or a resolution.

A fix has been implemented for the internal system error affecting Acquia Cloud Pipelines. New pipeline jobs are now processing normally, and any previously queued jobs are currently being picked up and processed based on workload. We are actively monitoring the system to ensure full stability and will provide a final update once the incident is fully resolved.

The issue affecting Acquia Cloud Pipelines has been resolved. Pipeline processing has returned to normal operations, and all previously queued jobs have been handled. Please note that if any of your queued jobs failed with a "system failure" message during the incident, they can now be safely re-run. We appreciate your patience while we worked to restore service.