Acquia outage history

We are currently investigating an issue where some customers are experiencing timeouts and errors when attempting to initiate Pipelines jobs. Our engineering team is actively looking into the cause of these failures. We will provide another update as soon as more information becomes available.

We are no longer seeing new instances of the issue affecting pipeline job starts. Our team continues to monitor the service for any recurrence. Further updates will be provided as more information becomes available.

The issue affecting Acquia Pipelines where jobs were failing to start or timing out for a few customers has been fully resolved. All related services are operating normally, and pipeline jobs are starting and executing as expected.

Acquia has detected a temporary service interruption impacting the Acquia Task system. This is tied to an outage in AWS US-WEST-2 Region. We are seeing early signs of recovery and continue to monitor their status for full recovery.

The service interruption impacting the Acquia Task system has been fully resolved. AWS US-WEST-2 operations have stabilized, and all queued tasks and system functions are operating normally.

We are currently investigating an issue that is affecting multiple customers impacting site studio. We would provide an update as soon as we have one.

We've resolved the issue addressing customers use of Site Studio.  We're continuing to monitor the service to ensure stability

The issue impacting Site Studio endpoints has been fully resolved, and all systems are operational now.

Our upstream search infrastructure partner, SearchStax, is currently experiencing an issue affecting the display of Pulse Performance Graphs; core search functionality remains fully operational and unaffected. SearchStax is actively investigating and working toward a resolution — clearing browser cookies and refreshing the page may help in the meantime. We will provide updates as the situation progresses.

Our upstream search infrastructure partner, SearchStax, has identified the root cause of the issue affecting the display of Pulse Performance Graphs. A fix is currently being implemented. Core search functionality remains fully operational and unaffected. We will continue to provide updates as the situation progresses.

This incident has been resolved. Our upstream search infrastructure partner, SearchStax, has successfully implemented the fix, and Pulse Performance Graphs are now displaying as expected. Core search functionality was unaffected throughout this incident. We apologize for any inconvenience caused and thank you for your patience.

We are currently investigating an issue with some customers ability to log in to DAM.

We've identified the problem causing an issue with some customers ability to log into DAM and we are working on a fix.

We've resolved the problem causing an issue with some customers ability to log into DAM and we are monitoring to ensure stability.

We've resolve the problem causing an issue with some customers ability to log into DAM. Contact Customer Support for help on Acquia DAM Community if you continue to experience any ongoing issues.

Acquia identified an issue impacting the ability to access the dashboard in Pipelines for MEO customers. We have set forth a fix and it should no longer be impacting customers we will continue monitoring.

The issue impacting access to the Pipelines UI and Dashboard for MEO customers has been fully resolved. A fix was deployed and verification was completed to confirm that the Pipelines Dashboard is fully operational and performing normally.

We are currently investigating an issue with degraded file processing for customers hosted in the EU.

A fix has been implemented and we are monitoring to ensure stability. We're also processing work that accumulated during the incident.

We've resolved the issue causing degraded file processing for customers hosted in the EU and have completed processing work that accumulated during the incident. Contact Customer Support for help on Acquia DAM Community if you continue to experience any ongoing issues.

We are aware of an issue affecting all Edge Standard customers, where traffic peak queries are currently failing due to an issue with a vendor API. As a result, security and performance metrics are currently unavailable in the Edge Standard UI. Our team is working with the vendor to understand and resolve the issue. We will provide further updates as more information becomes available.

The issue affecting Edge Standard customers has been resolved. Akamai has addressed the vendor API issue, and security and performance metrics are now available in the Edge Standard UI

We were informed of an emerging issue with connection drops and increased latency for services in the Miami region for customers using Edge Powered by Akamai. The cause of the issue has been identified, and the partner is working on a fix. The issue appears to have started at 16:39 UTC on August 13, 2026. We will provide another update as soon as one comes available.

Our partners are continuing to work on a fix for this issue. We will provide an update when more information becomes available.

We are continuing to monitor the situation while our partner works toward a resolution. There are no new updates to report at this time, but we will share further details as soon as we receive progress from their team.

We are continuing to monitor the ongoing incident while our partner work towards a resolution. There is no new information to share at this time, but we are actively tracking the situation. We will post further details as soon as we receive a progress update from our partner.

We can confirm that the issue was confirmed mitigated at 20:42 UTC on August 18, 2026 and the service has resumed normal operation.

We are investigating an issue affecting log download functionality for some customers. Some log download requests may fail or not complete successfully. Our engineering teams are actively investigating the issue and working to restore normal functionality. Other services remain unaffected. We will provide further updates as more information becomes available.

The issue affecting log download tasks has been mitigated. The Sumo Logic team reverted the change that caused the failures, and log download tasks should now be completing successfully. We are continuing to monitor the service to ensure the issue remains resolved. Further updates will be provided if needed.

The log download issue affecting Acquia Cloud Next and MEO customers was resolved on Aug 11 09:38 UTC, and all systems are fully operational.

We are currently investigating an issue impacting the Cloud UI portal, where users are unable to create or submit new support tickets. Affected Service: New support ticket creation in the Cloud UI portal. Unaffected Services: Access to existing tickets, general portal navigation, and all underlying cloud services remain fully operational. Current Workaround: If you are experiencing a critical issue that requires immediate attention, please contact our support team directly via alternative channels found here: https://docs.acquia.com/service-offerings/contacting-acquia-support Thank you for your patience as we work to resolve this quickly.

We have identified the issue impacting the Cloud UI Portal, where some users are unable to create or submit new support tickets. If you are experiencing a critical issue that requires immediate attention and are unable to submit a ticket, please contact our support team directly via alternative channels found here: https://docs.acquia.com/service-offerings/contacting-acquia-support Thank you for your patience as we work to resolve this quickly.

A fix was implemented for the issue impacting Cloud UI Portal, where some users were unable to submit new support tickets. We are actively monitoring the system to ensure full stability and will provide a final update once the issue is fully resolved

The underlying cause of this service interruption has been addressed. All services are operational at this time.

Acquia detected a service interruption on Acquia Cloud Platform, causing delays in database backups and code deployments using the db backup cloud action. This issue was identified and remediated. We are currently monitoring to confirm full resolution. Affected customers may have experienced stuck or timed-out tasks. Only a subset of customers in us-east-1 may have been impacted.

The underlying cause of this service interruption has been addressed. All services are operational at this time.

We are currently investigating an issue where Acquia Cloud Pipelines jobs are failing to start and remaining in a "Queued" state. Users experiencing this issue may see log messages indicating that the job failed to start due to an internal system error and that Pipelines will automatically retry. Our engineering team is actively engaged and looking into the root cause of this platform-wide issue. We will provide another update as soon as we have more information or a resolution.

A fix has been implemented for the internal system error affecting Acquia Cloud Pipelines. New pipeline jobs are now processing normally, and any previously queued jobs are currently being picked up and processed based on workload. We are actively monitoring the system to ensure full stability and will provide a final update once the incident is fully resolved.

The issue affecting Acquia Cloud Pipelines has been resolved. Pipeline processing has returned to normal operations, and all previously queued jobs have been handled. Please note that if any of your queued jobs failed with a "system failure" message during the incident, they can now be safely re-run. We appreciate your patience while we worked to restore service.

We've identified an issue affecting related and popular search functionality. Our team is actively deploying a fix, and we will share further updates as progress is made.

A fix has been implemented for the issue affecting related and popular search functionality and Pulse monitoring. We are actively monitoring the systems to confirm full restoration of service. We will provide a final update once stability is confirmed.

The issue affecting related and popular search functionality and Pulse monitoring has been fully resolved. All systems are operational. We appreciate your patience during this incident.

We've identified an issue affecting related and popular search functionality. Our team is actively deploying a fix, and we will share further updates as progress is made.

This incident has been resolved.

Investigating - We're aware of an issue affecting the availability of some sites and are actively investigating.

We’ve identified the issue affecting the availability of some sites and are actively working on resolving the issue.

A fix has been implemented and we are monitoring to ensure stability.

We've resolved the issue affecting the availability of some sites. Contact Customer Support for help on Acquia DAM Community if you continue to experience any ongoing issues.

Acquia Pipelines is currently facing disruptions due to an ongoing incident at GitHub (https://www.githubstatus.com/incidents/g40zcbvchny4), where some SSH connections using deploy keys are currently failing. Customers whose applications are connected to GitHub via Acquia Pipelines may experience issues executing Pipelines jobs. Please note that existing application environments remain entirely unaffected and are operating normally.

The issue impacting Acquia Pipelines is now completely resolved. Git connectivity and pipeline processing have returned to normal operations, and we do not anticipate any further impact.

We are currently investigating an issue impacting CDN provisioning for Edge Standard. New domain configurations may not complete successfully during this time. Our team is actively working to resolve the issue and restore normal operations. Existing domains remain unaffected. We apologise for the inconvenience and will provide further updates as more information becomes available.

We are continuing to investigate an issue impacting CDN provisioning for Edge Standard. New domain configurations may fail to complete. Our engineering team is actively working to identify the root cause and restore normal operations. Existing domains and currently active CDN configurations remain unaffected. We will provide further updates as more information becomes available. We apologise for the inconvenience.

We have identified the root cause of the issue impacting CDN provisioning for Edge Standard. New domain configurations may still fail to complete during this time. Our engineering team is engaged with our upstream provider and actively working on a fix. Existing domains and currently active CDN configurations remain unaffected. We will provide further updates as progress is made toward resolution. We apologise for the inconvenience.

A fix has been implemented for the issue impacting CDN provisioning for Edge Standard. We are now actively monitoring the environment to confirm full resolution. New domain configurations should begin processing normally. We will continue to monitor the fix and provide a final update once we have confirmed stability. Thank you for your patience.

The issue impacting CDN provisioning for Edge Standard has been fully resolved. New domain configurations are now processing successfully, and we have confirmed stability across the environment. No further impact is expected. We apologise for any inconvenience caused and appreciate your patience while we worked through this.

Acquia Edge powered by Cloudflare services for some applications are currently interrupted. Customers connecting through North America or accessing services in Europe may see increased latencies and timeouts for applications utilizing Acquia Edge powered by Cloudflare services. We are working with upstream provider to resolve it at this time. We will provide additional updates when services have been fully restored.

Acquia Edge powered by Cloudflare services for some applications are currently interrupted. Customers connecting through North America or accessing services in Europe may see increased latencies and timeouts for applications utilizing Acquia Edge powered by Cloudflare services. Our upstream provider has identified the issue & working towards implementing a fix. We will provide additional updates when services have been fully restored.

Issue impacting Acquia Edge powered by Cloudflare services has been identified. Our upstream provider is continuously working to mitigate the impact. We will provide additional updates when services have been fully restored.

Acquia Edge powered by Cloudflare services are recovering as our upstream provider has successfully mitigated the majority of congestion and packet drops.We are actively monitoring the recovery process and will provide additional updates once services have been fully restored.

The underlying cause of this interruption has been addressed. All affected services have been restored. All services are operational at this time.

Acquia has identified an issue impacting Google Ads connector processing due to the deprecation of a Google Ads API version used by certain connector workflows. As a result, some Google Ads audience and offline conversion synchronization jobs may fail to execute successfully. We have identified the root cause and is actively deploying a fix.

Acquia has identified an issue impacting Google Ads connector processing due to the deprecation of a Google Ads API version used by certain connector workflows. As a result, some Google Ads audience and offline conversion synchronization jobs may fail to execute successfully. We have identified the root cause and is actively deploying a fix.

The underlying cause of the recent service interruption has been successfully identified and resolved by our engineering team. All affected services have been fully restored, and core systems are operating normally. We are continuing to monitor performance closely to ensure ongoing stability. We sincerely apologize for the disruption to your workflow and appreciate your patience while we worked to resolve this.

The underlying cause of this interruption has been addressed. All affected services have been restored. All services are operational at this time.