Activecampaign outage history

We are currently investigating a system outage. Updates will be provided as they become available.

Engineers have implemented a fix and the platform is recovering. Some services remain impaired.

The platform continues to recover - some services remain impaired.

We are continuing to work on a fix for this issue.

The platform is recovering: Restored: account access and tracked links, SMS, WhatsApp Still impacted: Some campaign sending, automations (delayed), some integrations, and AI features.

Engineers continue to restore services. Recovered: Platform access for most accounts, API, Active Intelligence. Recovering: Automations and campaign backlog processing (nearing completion), Integrations. Degraded: Platform access for some EU accounts and a subset of US accounts, Scheduled Tasks, Regional SMS, WhatsApp.

Engineers continue to restore services. Instability and service outages were due to maintenance on internal orchestration systems.

Engineers continue to restore services. Instability and service outages were due to maintenance on internal orchestration systems. Recovered: Platform access for most accounts (including EU and APAC), API, Active Intelligence, Automations, WhatsApp. Recovering: Campaign backlog processing, Open/click reporting, Integrations. Degraded: Platform access for a subset of US accounts, SMS campaigns (EU), Scheduled Tasks

All systems have returned to normal operation. Engineers continue to monitor

This incident has been resolved.

Starting at 3:54PM CDT, our team has identified a delay in messages and automations. The issue is being rolled back at this time and processing is currently recovering.

Incident has been resolved: messages are working normally and all delays have cleared.

We are aware of delays in receiving Whatsapp responses and engineering is actively investigating. Message sending is not impacted.

The issue has been identified and a fix is being implemented.

The issue has been resolved and response messages are catching up now.

All delayed messages have caught up.

Transactional email is currently failing to send. Engineering is investigating the root cause now and will report updates every 20 minutes.

The issue has been identified and the backlogged messages have started to send. Engineering is working to expedite the catch up.

A fix has been implemented and we are monitoring the results.

The backlogged messages are rapidly catching up. We expect full resolution within 20 minutes.

This incident has been resolved.

Filters are not applying when bulk editing contacts. Customers are advised not to use Bulk Edit until a fix is deployed.

This incident has been resolved.

We are aware of some accounts having issues accessing their accounts. Engineering is actively investigating now. We will share the next update within 30 minutes.

A fix has been implemented and we are monitoring the results.

This incident has been resolved.

We are currently investigating an issue impacting customer logins for a portion of users. Affected customers may encounter errors or be unable to access their accounts. Our engineering team is actively working to pinpoint the cause and restore full access as quickly as possible.

The issue has been identified and a fix is in progress.

A fix has been implemented and we are monitoring closely to ensure resolution.

This incident has been resolved.

Investigating: Engineers are currently investigating an issue affecting Campaign Sending in the EU Data Center. Engineers will provide another update in 30 minutes as more information becomes available.

We are continuing to investigate this issue.

A fix has been implemented and we are monitoring the results.

This incident has been resolved.

We are currently investigating this issue.

We are continuing to investigate this issue.

This incident has been resolved.

We are aware of intermittent issues accessing pages in some accounts. Our engineers are actively working to resolve the issue.

A fix has been implemented and we are monitoring the results.

This incident has been resolved.

ActiveCampaign is experiencing platform instability at this time. Teams are investigating root cause at this time.

The issue has been identified and we are working to recover.

We are continuing to work on a fix for this issue.

This incident has been resolved.

Engineers are investigating an issue affecting Custom Objects for APAC customers. Additional information will be shared as the investigation progresses.

We are continuing to investigate this issue.

Engineering has identified the issue and is working on resolution.

Engineering is continuing to work on resolution.

The issue has been remediated and we are continue to monitor.

This incident has been resolved.

Customer accounts hosted in APAC region are unavailable. Engineers have identified the issue and a fix is being implemented.

A fix has been implemented and we are monitoring the results.

This incident has been resolved.

Engineers are currently investigating an issue affecting some customers in the campaign editor. For impacted accounts, clicking the Save and Exit or Next buttons may not respond as expected, which can prevent users from moving forward in the editor. Engineers are engaged and are actively working on the issue.

We are continuing to investigate this issue.

Engineers have implemented a fix. all regions are now fully operational again.

ActiveCampaign is experiencing a degradation of some parts of the platform Customers who are attempting to access the main Contacts or Deals pages may see the content fail to load. Other pages may also be impacted. This issue is due to a security issue impacting a third party domain used to host assets for ActiveCampaign. If you are experiencing issues loading these or other pages, please reach out to support for more information. Symptoms may include pages that load the navigation but present a blank/white page for the main content. This issue may have started as early as Tuesday, June 16th, for some customers.

We believe this issue is resolved at this time. If customers are continuing to experience issues loading the pages in question, they should contact support.

Engineers are responding to a high error rate currently impacting the Hosted Legacy API, resulting in failed Web API requests. To restore full functionality, Engineers reverted the platform to the previous stable version.

This incident was resolved about 1:29pm CT. No further impact has been observed.

Engineers are actively investigating an issue affecting the Contacts section. Reports indicate that the ability to edit existing advanced searches and segmentations is currently unavailable. Investigation is underway to identify the root cause and restore full functionality. Regular updates will be provided as new information becomes available.

Engineers have successfully identified the root cause of the issue and verified a solution. The fix is currently being rolled out across all systems to restore the ability to edit advanced searches and segmentations. Another update will be provided once the rollout is complete and functionality is fully restored.

Engineers have successfully deployed the fix across all systems. Testing confirms that the option to edit advanced searches and segmentations within the Contacts section is now fully restored and operating normally. This incident is now resolved.

Engineers have identified an issue preventing new accounts from creating landing pages. Existing landing pages are unaffected. The cause has been identified and a fix is will be deployed as soon as possible.

Engineers have released a fix to address the issues impacting the platform. Normal service has been restored for all impacted users.

The automation blocks are not currently loading in the Automations Builder. This does not impact your saved, active automations. Engineers are working to resolve the issue

The issue has been identified and a fix is being implemented.

this incident is now resolved. customers should see their automations load.

Engineers have observed delays in campaign sending in the EU region and are working on a resolution.

Engineers are continuing to investigate delays in campaign sending in the EU region.

Campaign delays in the EU region have been resolved.