Activtrak outage history

We're experiencing an elevated level of API errors and are currently looking into the issue.

The issue has been identified and a fix is being implemented.

A fix has been implemented and we are monitoring the results.

We are continuing to monitor for any further issues.

This incident has been resolved.

We're experiencing an elevated level of application errors on the "Productivity By Location" report and are currently looking into the issue.

The issue has been identified and we are testing the fix.

The issue has been resolved and the "Productivity By Location" report is functioning correctly.

Our engineering team is investigating an increased error rate associated with account signups. User that are signing up for an account may be seeing a free account instead of a new trial.

A fix has been implemented and we are monitoring the results.

This incident has been resolved.

Some users may be experiencing delays in agent data collection. Our engineering team is looking into the issue.

We are continuing to investigate this issue.

A fix has been implemented and we are monitoring the results.

This incident has been resolved.

We are currently investigating this issue.

The issue has been identified and a fix is being implemented.

We are continuing to work on a fix for this issue.

A fix has been implemented and we are monitoring the results.

The Azure AD integration will run normally tonight. Accounts can manually refresh/sync now by going to the APIs & Integration / Integrations page, view the Azure AD Instance, and clicking the manual refresh button.

Some users may be experiencing Insights based reports failing to load. Our engineering team is looking into the issue.

The issue has been identified and a fix is being implemented.

A fix has been implemented and we are monitoring the results.

The incident has been resolved.

We're experiencing an elevated level of application login errors and are currently looking into the issue.

A fix has been implemented and we are monitoring the results.

This incident has been resolved.

We're experiencing login and application errors and are investigating.

A fix has been implemented and we are monitoring the results.

This incident has been resolved.

Some users may be experiencing delays in agent data collection. Our engineering team is looking into the issue. No data loss is occurring due to these delays.

We are continuing to investigate this issue.

Our engineering team implemented a fix last night and confirms that delayed data collection is now resolved. No data loss is occurring due to these delays.

Our engineering team is investigating an increase in errors associated with the real-time visibility feature.

A fix has been implemented and we are monitoring the results.

We are continuing to monitor for any further issues.

This incident has been resolved.

Some users may be experiencing delays in insights reporting data. Our engineering team is looking into the issue.

The issue has been identified and a fix is being implemented.

A fix has been implemented and we are monitoring the results.

Our engineering team is actively monitoring the fix. Backlogs are processing and Insights data will refresh as they clear.

This incident has been resolved.

Some users may be experiencing delays in agent data collection. Our engineering team is looking into the issue.

A fix has been deployed and is under active monitoring. Agent data reprocessing is underway and reports will catch up within the next few hours.

This incident has been resolved.

Some users may be experiencing delays in agent data collection. Our engineering team is looking into the issue.

This incident has been resolved.

Some users may be experiencing delays with data collection of screenshots. Our engineering team is looking into the issue.

The issue has been identified and a fix is being implemented.

A fix has been implemented and we are monitoring the results.

This incident has been resolved.

We are currently investigating an issue with the Next Generation User Management (NGUM) system that could be causing Users data to be temporarily unavailable. Our engineering team has been notified and is actively working to restore service. We will provide another update as soon as we have more information.

We have identified the cause of the issue affecting the Next Generation User Management (NGUM) system. The service has been restored and User data should now be available. Please note that some users may experience delays in data availability as the system works through a backlog of data. We expect this to resolve on its own and are actively monitoring.

The Next Generation User Management (NGUM) system has been restored and we are actively monitoring system recovery. Backend processing queues that were impacted during the incident have been cleared and reprocessed. The majority of affected accounts have been recovered and data should be current or actively updating. We will continue to monitor until all systems have fully stabilized.

The issue affecting Next Generation User Management (NGUM) system has been fully resolved. All systems are operating normally and User data is available as expected. We apologize for any inconvenience this may have caused and thank you for your patience while we worked to restore service.

We are currently investigating an issue with the Next Generation User Management (NGUM) system that could be causing Users data to be temporarily unavailable. Our engineering team has been notified and is actively working to restore service. We will provide another update as soon as we have more information.

We have identified the cause of the issue affecting the Next Generation User Management (NGUM) system. The service has been restored and User data should now be available. Please note that some users may experience delays in data availability as the system works through a backlog of data. We expect this to resolve on its own and are actively monitoring.

The Next Generation User Management (NGUM) system has been restored and we are actively monitoring system recovery. Backend processing queues that were impacted during the incident have been cleared and reprocessed. The majority of affected accounts have been recovered and data should be current or actively updating. We will continue to monitor until all systems have fully stabilized.

The issue affecting Next Generation User Management (NGUM) system has been fully resolved. All systems are operating normally and User data is available as expected. We apologize for any inconvenience this may have caused and thank you for your patience while we worked to restore service.

Some users may be experiencing delays in insights and ActivConnect reporting data. Our engineering team is looking into the issue.

We have identified the cause of the delays affecting insights and ActivConnect reporting data for some accounts. Our engineering team is actively working on a resolution. We will provide further updates as progress is made.

The delays affecting insights and ActivConnect reporting data have been resolved. Processing has returned to normal and all data is up to date. We apologize for any inconvenience this may have caused.

The Watchdog entry is tied to a background service that’s part of the ActivTrak agent. Its purpose is to monitor the agent and restart it if needed to ensure continuous data collection. It is not a real user, does not collect any additional data, and does not impact reporting or insights. We’re actively investigating why it may be appearing as a user profile and will resolve it. No action is required on your end, and there’s no impact to your service. Until this is resolved, it will consume a license.

We are continuing to investigate this issue.

This incident has been resolved. The Watchdog user entry has been removed. No further action is required.

We're experiencing an elevated level of application errors and are currently looking into the issue.

We have identified the root cause and implemented a fix. We will continue to monitor the logs for any furhter elevated error rates.

This incident has been resolved. If you continue to experience issues, please log out and log back in to refresh your session. We apologize for the disruption and thank you for your patience.

Our engineering team is investigating issues with the Time Zone settings page. Customers may not be able to load the page at this time.

The issue has been identified and a fix is being implemented.

Our engineering team has deployed a fix for this issue.