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50 recorded Affinity incidents since November 2024, with official updates, affected components, duration and resolution information.
We have identified the root cause of the issue impacting Affinity Analytics. Our team is now working on a fix.
We are continuing to work on a fix for this issue.
This incident has been resolved.
Some users on Windows Outlook Desktop App are unable to complete SSO login to the Affinity Outlook Add-in. This is due to a recent change on Microsoft's end affecting how Outlook on Windows handles authentication redirects. Mac Outlook is unaffected. As a workaround, users can access Affinity via the web application.
We are investigating an update to the Affinity platform that will work around the issue caused by Microsoft's recent change and restore SSO login behavior for Windows Outlook Desktop App users. Mac Outlook and the Affinity web application are unaffected and can be used as a workaround in the interim.
We are currently investigating an issue impacting Affinity API and CRM. Users may be experiencing intermittent 504 Gateway Timeout issues. Our team is working to identify the cause.
We have deployed a fix and are seeing signs of recovery. Services should be returning to normal. Some users may continue to experience intermittent issues as the system stabilizes. Our team will continue to closely monitor the systems to ensure stability. We will post another update once we can confirm the issue is fully resolved.
The services are fully operational. We are continuing to monitor for any further issues.
This incident has been resolved.
We are currently investigating an issue impacting Affinity CRM
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
We are currently investigating an issue with the Affinity Pathfinder Chrome extension intermittently showing a blank page and loading icon.
We've identified the root cause. It is bug introduced in Chrome 147 that is affecting numerous chrome extensions. See the report here: https://issues.chromium.org/issues/500975618 An update to chrome is expected soon. We are not aware of a good workaround at the moment other than closing and reopening the browser, but will update this if one is found.
This has been fixed in Chrome, please sure you are on version 147.0.7727.102 or later of Chrome.
Some users may experience delays in the Affinity Analytics dashboards. The issue has been identified and we are currently working on processing the backlog. Next update will be provided as soon as the issue is resolved or within next 24h!
This incident has been resolved.
Between 11:30 AM and 2:45 PM EST, an issue with one of Affinity’s service providers caused a disruption to Affinity Notetaker. This issue is now resolved.
Some users may experience delays with recent team activity data appearing in the Affinity Analytics dashboards. The issue has been identified and we are currently working on processing the backlog. Next update will be provided as soon as the issue is resolved or within next 24h!
This incident has been resolved.
We’re experiencing delays in data replication to Affinity Analytics. The root cause has been identified and mitigated, and we’re processing the backlog. Fresh data will appear incrementally as processing progresses. We’ll share a final update once full recovery is confirmed.
This incident has been resolved.
We have identified the root cause of the issue impacting Affinity Web application. Our team is now working on a fix.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
We are investigating an issue impacting entity creation and update flows in the Affinity CRM. Users may be unable to add or update Companies, People, and Opportunities. Our team is working to identify the cause and implement a mitigation.
We have identified the root cause of the issue impacting entity creation and update flows in the Affinity CRM. Our team is now working on deploying a fix.
We have deployed a fix for the issue impacting entity creation and update flows in the Affinity CRM. We are monitoring the system to ensure Companies, People, and Opportunities can be created and updated normally.
This incident has been resolved. All systems are fully operational.
We are monitoring an elevated error rate affecting Microsoft/Azure users due to an ongoing service disruption with Microsoft. Our team is actively monitoring the situation and will provide updates as soon as it’s resolved.
This incident has been resolved.
We have identified the root cause of the issue impacting all services. Our team is now working on a fix. We will provide another update within 60 minutes
This incident has been resolved.
We’re experiencing delays in data replication to Affinity Analytics. The root cause has been identified and mitigated, and we’re processing the backlog. Fresh data will appear incrementally as processing progresses. We’ll share a final update once full recovery is confirmed.
This incident has been resolved.
We've identified an issue with our email and calendar processing pipelines resulting in delays in seeing up to date information in the application.
A fix has been implemented and we are monitoring progress of processing the backlog.
This incident has been resolved.
We are currently investigating an issue impacting Affinity Analytics.
Affected customers may experience data freshness delays of up to 24 hours as we actively work on a full restore. The issue has been identified and our team has a fix scheduled for deployment during our upcoming maintenance window.
This incident has been resolved.
We’re experiencing delays in data replication to Affinity Analytics. The root cause has been identified and mitigated, and we’re processing the backlog. Fresh data will appear incrementally as processing progresses. We’ll share a final update once full recovery is confirmed.
All Dashboards in Affinity Analytics are currently missing data. We have identified the issue and are working on restoring the access to the data.
We continue to work on processing the replication backlog. We’ll share a final update once full recovery is confirmed.
We continue to work on processing the replication backlog. We'll share a final update once full recovery is confirmed.
This incident has been resolved.
We are currently experiencing email syncing delay, impacting Google credentials. Affected users may experience delays of up to 48 hours. Our engineering team is actively investigating the issue and working towards processing the backlog. We will provide an update as soon as the issue has been resolved.
fix has been deployed to resolve the issue and we are currently monitoring the system. Users will see a reduction in email syncing delays over the coming hours as the system processes the backlog.
This incident has been resolved.
We have identified the root cause of the issue impacting all services. Our team is now working on a fix.
A fix has been implemented and we are monitoring the results.
We are continuing to monitor for any further issues.
This incident has been resolved.
We have identified the root cause of the issue impacting all services. Our team is now working on a fix.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.