Afterpay outage history

Some Afterpay consumers in the US have experienced intermittent issues when attempting to check out at merchant websites. Affected users may have been unable to obtain a spending limit or complete a purchase. The issue was caused by an internal database disruption temporarily impacting order services. We have identified and mitigated the root cause and are continuing to monitor.

We have confirmed checkout services are fully operational. Thank you for your patience.

> We are currently experiencing a disruption that is affecting some of our ability to respond to customer support inquiries. Our team is actively working to resolve this issue as quickly as possible. We appreciate your patience and will provide updates as more information becomes available.

The disruption affecting our ability to respond to customer support inquiries has been resolved. Our team is back online and handling contacts normally. We apologize for any delays you may have experienced and thank you for your patience.

We are currently experiencing intermittent disruptions with Mastercard payment processing. As a workaround, we recommend customers use a non-Mastercard form of payment if available. Your ability to accept payments is our top priority and our Engineering team is investigating this issue. We appreciate your patience during this disruption.

The previous issue with Mastercard payment processing now resolved. We appreciate your patience throughout this resolution process.

We are currently experiencing an issue with our in-app support chat where responses may not be displayed. If you need assistance, please contact us via email or phone instead. US: 1 833 844 8095 Canada: 1 833 918 6111 Australia: New Zealand: We apologize for the inconvenience and are working to resolve this as quickly as possible.

Our team has resolved the previous issue with in-app support chat. We appreciate your patience as we worked to resolve this issue.

We are currently investigating an issue impacting online checkout conversions in the US region. A subset of payment authorizations are failing, which may result in customers being unable to complete purchases. Our engineering team is actively working to identify and resolve the root cause.

Following monitoring we can confirm that transactions have recovered to normal levels and the issue resolved.

We are investigating an issue where some Afterpay orders placed through Shopify are being automatically reversed. This is primarily affecting merchants in Australia. Consumers may see their Afterpay payment cancelled shortly after a successful checkout. We will provide further updates as more information becomes available.

We have identified an upstream rate-limiting event impacting payment confirmation callbacks to Shopify. Affected customers may see their Afterpay payment cancelled shortly after a successful checkout. We are actively working with the relevant teams to resolve this. We will provide further updates as more information becomes available.

Shopify has confirmed they have implemented a fix on their side. We are continuing to monitor the situation to ensure stability.

Our monitoring has confirmed all Afterpay payments on Shopify in Australia are processing and confirming normally. No further impact is expected. We apologise for any inconvenience caused.

We are investigating an issue where some Afterpay customers on Shopify in Australia are seeing an error page after completing their payment. Payments are processing successfully, but the confirmation page is not loading correctly for some customers, which may lead them to believe the payment did not go through. We are actively investigating the root cause and working toward a resolution.

The issue has been identified and mitigated. A recent rollout was causing payment confirmation redirects to be incorrectly blocked by a firewall rule. No payments were lost during this incident; the issue only affected the confirmation page displayed to customers after payment had already been processed. We apologise for any inconvenience.

We are experiencing an elevated rate of Afterpay In-Store declined transactions. Please request customers try tapping their Afterpay card again, as this may help the payment go through.

In-store decline rates for AU, NZ transactions have recovered to normal levels. We are continuing to monitor US, CA regions.

Decline rates have returned to normal levels. We are continuing to monitor US, CA with our downstream provider.

Following monitoring we can confirm that transactions have recovered to normal levels and the issue resolved.

We are experiencing an elevated rate of Afterpay In-Store declined transactions. Please request customers try tapping their Afterpay card again, as this may help the payment go through.

Payment approval rates have returned to normal levels, we are continuing to monitor to ensure full restoration.

Service has returned to normal.

We're currently experiencing a service outage in checkout conversion. We're actively investigating and will provide an update as soon as possible.

An incident with a downstream provider is impacting latency. We are investigating the matter further and share further updates as soon as possible.

Afterpay API services are operational. We are continuing to monitor for any ongoing impact from downstream providers.

Earlier today, an infrastructure issue at a third-party cloud provider caused temporary disruption to Afterpay services. Some merchants may have experienced increased latency during the affected window. The issue is resolved and services are operating normally.

We are currently investigating an issue with virtual card and button integrations for Afterpay & Cash App Pay that are experiencing elevated decline rates. We will provide a further update shortly. Thank you for your patience. Sincerely, Cash App Merchant Services

We can confirm that this issue is now resolved.

``` We are currently investigating an issue affecting Pay Monthly (Buy Now, Pay Later). Some customers may be unable to access Pay Monthly at checkout or view their account details. Our engineering team is actively working on a fix. We will provide updates as the situation progresses. ```

Some customers may have experienced issues with Pay Monthly account services. This has been resolved and all services are now operating normally.

Service has been successfully restored. Thank you for your patience. We will continue monitoring to ensure ongoing stability.

Partial service restoration has been achieved - Successful orders are now being processed. The team is still working on full service restoration.

We are actively working to restore service following the degradation. We apologise for the inconvenience.

We have identified that the issue is caused by a third-party service. Our team is actively working to restore full service as quickly as possible.

We're currently investigating a service degradation in the US region, affecting multiple endpoints. We're addressing this issue with the highest priority. We will update with further details.

We're currently investigating a service degradation across all regions. It's affecting multiple endpoints. The team is working on this as a priority, An update will be provided as soon as possible.

The degradation continues. The team is actively responding and is continuing to investigate.

The team is actively investigating the issue.

Service has been restored in AU. Restoration efforts are still ongoing for other regions.

Services is now restored for both AU & US and we will continue to monitor.

Service has degraded across all environments again. The team is working to restore stability.

Services is now restored and we will continue to monitor.

Service in the US has degraded again. The team is actively working to restore stability.

The issue has been identified as originating from a third-party vendor. We are actively working to restore full service as quickly as possible.

Service is now restored. We will continue to monitor the service to ensure availability.

Degradation remains in US regions, the team continue to respond and work to restore full service.

Third party vendor has confirmed they have implemented a fix and we are beginning to observe significant signs of recovery in US/CA - we will continue to monitor.

The third-party vendor is actively working to resolve the issue that is causing degradation in the US/CA region. We will continue to provide updates as more information becomes available.

Services is now restored. We will continue to monitor the service to ensure service availability.

We're currently experiencing a partial service degradation in checkout conversion. We're actively investigating and will provide an update as soon as possible.