Aircall outage history

We are currently investigating an issue with one of our partner causing no audio in inbound or outbound calls for a subset of Singapore customers.

We are continuing to investigate this issue.

The issue has been identified, and we're evaluating a fix

A routing change has been implemented and we are monitoring the results.

We have confirmation that this has been resolved

We are currently investigating signs of a possible service degradation. We will provide further details as soon as possible.

This may cause sporadic impact on User status, Live Monitoring, Contacts, integrations, conversations, and other services. The issue appears to be caused by an ongoing regional incident with one of our Infrastructure Providers. We are continuously working to stabilize the system performance.

We have been observing stabilization of the system performance for the past few minutes. Our team will continue monitoring it until full resolution is confirmed.

We can confirm this issue is fully resolved. If you continue to experience any issues, don’t hesitate to reach out to our Support team for further assistance.

Our monitoring systems have detected a potential issue with MMS messages delayed delivery. We will update this page with more information when possible

We are continuing to investigate this issue.

Thus far we have not detected any direct impact to our customers, but we will continue to monitor

We still have not seen any direct impact to customers, so this incident is resolved

We are currently investigating some occurrences of Users being in the On a Call status and not moving automatically to Available.

The issue seems to be caused by a transient spike in errors that was circumscribed to the specific moment in time: 17:26 UTC. We are working on releasing the impacted users from the On a Call status.

The system has been operating normally since the error spike, and the impacted Users should now be on regular User status.

The root cause of the issue has been found and resolved.

We are currently handling an issue impacting one of Aircall's Carrier Providers in Mexico. We will provide updates as soon as we have progress.

We continue to actively work with the impaired Carrier Partner on a resolution. This issue, impacting a subset of Mexican numbers, causes duplicated inbound call entries, though the calls themselves do not connect. We are actively working on this and will share progress as soon as possible.

Aircall's Carrier Providers in Mexico have informed us that they are continuing to investigate the issue with their team of specialists and will update us as soon as they have progress.

Aircall's Carrier Partner in Mexico has informed us that they have applied a fix for the issue impacting a subset of Mexican numbers, which caused duplicated inbound call entries with calls failing to connect. Early results are positive, and we are now monitoring the situation closely to confirm full recovery. We will provide a further update once the fix is fully validated.

The Carrier Partner's fix has been validated and inbound calls on the affected Mexican numbers are operating normally. This incident is now resolved. Thank you for your patience.

We are currently investigating an issue impacting some German numbers receiving "number unavailable" messages when calling.

The issue has been identified as being caused by a specific Carrier Partner in Germany. Numbers hosted by different carriers are unaffected.

We are observing improvements in outbound calling, despite our partner continuing to work to resolve the issue.

There has been an improvement with outbound calls. We continue monitoring.

We can confirm this issue is fully resolved. If you continue to experience any issues, don’t hesitate to reach out to our Support team for further assistance.

We are currently investigating issues impacting French eSIM numbers. The issue seems to have its origin with our Carrier Partner.

A fix was implemented by our Partner. We are currently monitoring the results.

We can confirm that the issue with the French eSIM partner has been fully resolved. We appreciate your patience and understanding while we worked with our partners to restore normal functionality.

We are currently investigating a possible issue with AI Agents missing connection to their configured Knowledge Base. Customers using Knowledge Base for AI Agents may experience degraded performance.

The issue with AI Agent access to their configured Knowledge Bases has had a fix applied. We are no longer seeing errors and will continue to monitor

This is confirmed fully resolved

We are currently investigating login issues in GB and CH.

We are currently only seeing the issues on one ISP in CH and one in GB. We are continuing to investigate further.

The issue has been identified as affecting one ISP in CH and one in GB. We recommend that customers use an alternative network if possible and contact their ISP to help resolve the issue.

The issue has been found to be affecting one specific ISP in CH and one in GB. We recommend that customers use an alternative network if possible and contact their ISP to help resolve the issue.

We are currently investigating an issue with Analytics high loading time on the Dashboard

Aircall engineering is actively working on restoring the system performance

This incident has been resolved.

We are currently investigating a delay in activity logging for integrations, where call/activity events are not being reflected in connected systems within the expected timeframe.

We're actively working on improving the call logging delays

A fix has been implemented and we are monitoring the results.

This incident has been resolved.

We are currently investigating a delay in activity logging for integrations, where call/activity events are not being reflected in connected systems within the expected timeframe. The team is actively looking into the root cause. Updates will follow as more information becomes available.

We have identified the root cause of the delay in activity logging for integrations. A fix is currently being applied. We will confirm once activities are being logged within normal timeframes and provide a final update at that point.

Our engineering team has resolved the issue with delayed logging to integrations.

Some customers may experience issues setting or changing their registered E911 emergency location at this time. Our carrier partner has identified a problem with their system that is causing this problem and they are currently working on a fix.

Our partner carrier has fully resolved the issue and service is back to normal at this time

We are currently investigating an issue where some Aircall users may become stuck in an active call and are unable to make new calls. Our team is actively working to identify the root cause and will provide an update as soon as more information is available.

The issue has been identified and we are working on a fix.

Our teams and partners have been working on a fix and have observed recovery. We will continue to monitor the system until the resolution is confirmed.

We can confirm this issue is fully resolved. If you continue to experience any issues, don’t hesitate to reach out to our Support team for further assistance.

We are currently investigating a performance issue that is impacting Analytics and Call History loading time

We observe a return to normal performance with loading times. We keep monitoring the results.

This incident has been resolved.

We are seeing a recurrence of the inbound call connectivity issue with a UK Carrier that was previously reported and resolved. This is again causing sporadic retries on calls to Aircall UK numbers, and some customers may experience duplicate inbound call attempts. We have re-engaged with the carrier and are working to confirm the root cause and prevent further recurrence. We will share updates as soon as we have more information.

We are seeing improvements but are waiting for our carrier partner to confirm that the fix is permanent.

We are continuing to work on a fix for this issue.

This incident has been resolved.

We have identified an issue with a UK Carrier that is causing inbound call connectivity retries. This issue is sporadically impacting calls to Aircall UK numbers. Some customers may see duplicate inbound call attempts. We will provide further details as soon as downstream carriers make progress.

The carrier partner has implemented a fix, and we are observing calls returning to the regular performance. We will continue to monitor the system until the resolution is confirmed.

We can confirm the issue with the UK carrier has been fully resolved. We appreciate your patience and understanding while we worked with our partners to restore normal functionality. If you continue to experience any issues, don’t hesitate to reach out to our Support team for further assistance.

We are currently investigating a performance issue that is impacting Analytics and Call History loading time

The issue has been identified and a fix is being implemented

We are observing some improvements with the loading times of Analytics Dashboards and Call history pages.

We have implemented and observed a return to normal performances. We keep monitoring the results.

Performance is not stable again, and we are investigating.

The issue has been identified by our 3rd party provider, and a fix is in progress.

Following our 3rd party provider's work on this, we are observing that performance is back to normal. We are working with our vendor to determine the root cause and ensure we avoid a recurrence. We will continue to proactively monitor performance at this time.

This incident has been resolved

We are currently investigating delays affecting SMS delivery in France. Messages may take longer than usual to be delivered. We are working to identify the cause and restore normal delivery times. Further updates will follow as we learn more.

We are continuing to investigate this issue.

We are continuing to investigate the issue. Further updates to follow as we learn more.

We are continuing to investigate this issue. Some messages are not delivered for France and Spain numbers.

The issue has been identified and a fix is being implemented.

A fix has been implemented and we are monitoring the results.

Messages are being processed normally now.

We are currently investigating an issue with the Dashboard freezing or crashing when accessing call recordings.

A fix has been implemented, and we are noticing significant improvements in Dashboard loading time.

The error loading recordings and insights has been fully resolved, and the Dashboard is performing normally.