Aircall outage history

We are currently investigating a subset of users with connectivity issues.

The issue seems to be limited to one of the Roaming regions - Singapore. Affected users can navigate to Settings > Network Diagnosis > choose a different Roaming selection. Other regions are operating normally.

Users connected to the Singapore Roaming location have been moved to the Roaming location Japan. We are now observing improvements. Our team will continue monitoring it until full resolution is confirmed.

We can confirm this issue is fully resolved. The Roaming region Singapore is fully operational. If you continue to experience any issues, don’t hesitate to reach out to our Support team for further assistance.

We are currently investigating a spike in errors that may cause different sporadic issues.

We are continuing to investigate this issue.

The issue is circumscribed to a subset of actions, and it's not permanent. We are developing the necessary actions to mitigate the impact.

We are observing improvements across services. We will continue monitoring until full resolution is confirmed.

We can confirm this issue is fully resolved. If you continue to experience any issues logging into Aircall, making or receiving calls, or loading the Dashboard, please don’t hesitate to reach out to our Support team for further assistance.

We are currently investigating reports of customers not being able to receive or make calls.

The issue is circumscribed to a subset of customers and we are taking actions to mitigate the impact. Improvements should be experienced within a few minutes.

A fix has been implemented, and we are monitoring the results. Voice traffic seems to be stable now.

The issue has now been resolved.

We are currently investigating an issue affecting the following Aircall partner integrations: Gorgias Jobadder Klaviyo Help Scout Bullhorn Sellsy What's impacted: Call events from Aircall are not being delivered to these integrations New installs and OAuth flows through these integrations may also be failing Our team has identified the issue and is actively working on a resolution. We will post updates here as the situation progresses.

We continue to investigate the disruption affecting the following partner integrations: Gorgias Jobadder Klaviyo Help Scout Bullhorn Sellsy We have identified the root cause as an infrastructure issue on the third-party side. Our team is actively working with our integration partner to restore service as quickly as possible.

The issue originates with the infrastructure that hosts these integrations. We are working with our integration partner to restore it

Our integration partner is working with their infrastructure provider to restore these services.

Our integration partner has restored services, and we have confirmed the impacted integrations are working as expected. We have reconnected the integrations that were disabled, but in some cases customers may need to reinstall them from the Aircall Dashboard. We are monitoring the results and working to backfill all impacted call data.

The disruption affecting the following partner integrations has been resolved: Gorgias Jobadder Klaviyo Help Scout Bullhorn Sellsy Call events from Aircall are now being delivered successfully to these integrations. We apologise for the disruption and are conducting a post-mortem to prevent recurrence.

We are investigating again reports of French and Spanish numbers failing intermittently with messaging and calling.

We are working with our carrier that identified the issue and is taking remedial actions.

We are observing recovery with the voice service.

We are observing recovery for messaging too.

This incident has been resolved.

We are investigating reports of French and Spanish numbers failing intermittently with messaging and calling.

We are continuing to investigate this issue.

We are working with our carrier that identified the issue and taking remedial actions.

Our carrier is seeing recovery with calls and messaging services.

A fix has been implemented and we are monitoring the results.

We are continuing to monitor for any further issues.

This has fully recovered and we confirm resolution.

We are currently investigating an issue where some customers calling from mobile Spanish numbers are reaching an audio message.

The issue seems to be caused by one of the local carrier routes. We are taking mitigation actions.

We have mitigated the impact by changing the carrier route. We continue monitoring.

We can confirm this issue is fully resolved. If you continue to experience any issues, don’t hesitate to contact our Support team for further assistance.

We are currently investigating an issue with users being unable to login to Aircall Workspace or make and receive calls.

This issue seems to have been caused by a spike in errors observed between 05:10 and 05:23 UTC. We are working on restoring full service stability.

We have observed stable system performance for the past few minutes. Our team will continue monitoring it until we confirm full resolution.

We can confirm this issue is fully resolved. If you continue to experience any issues, don’t hesitate to contact our Support team for further assistance.

We are currently investigating an issue with one of our partner causing no audio in inbound or outbound calls for a subset of Singapore customers.

We are continuing to investigate this issue.

The issue has been identified, and we're evaluating a fix

A routing change has been implemented and we are monitoring the results.

We have confirmation that this has been resolved

We are currently investigating signs of a possible service degradation. We will provide further details as soon as possible.

This may cause sporadic impact on User status, Live Monitoring, Contacts, integrations, conversations, and other services. The issue appears to be caused by an ongoing regional incident with one of our Infrastructure Providers. We are continuously working to stabilize the system performance.

We have been observing stabilization of the system performance for the past few minutes. Our team will continue monitoring it until full resolution is confirmed.

We can confirm this issue is fully resolved. If you continue to experience any issues, don’t hesitate to reach out to our Support team for further assistance.

Our monitoring systems have detected a potential issue with MMS messages delayed delivery. We will update this page with more information when possible

We are continuing to investigate this issue.

Thus far we have not detected any direct impact to our customers, but we will continue to monitor

We still have not seen any direct impact to customers, so this incident is resolved

We are currently investigating some occurrences of Users being in the On a Call status and not moving automatically to Available.

The issue seems to be caused by a transient spike in errors that was circumscribed to the specific moment in time: 17:26 UTC. We are working on releasing the impacted users from the On a Call status.

The system has been operating normally since the error spike, and the impacted Users should now be on regular User status.

The root cause of the issue has been found and resolved.

We are currently handling an issue impacting one of Aircall's Carrier Providers in Mexico. We will provide updates as soon as we have progress.

We continue to actively work with the impaired Carrier Partner on a resolution. This issue, impacting a subset of Mexican numbers, causes duplicated inbound call entries, though the calls themselves do not connect. We are actively working on this and will share progress as soon as possible.

Aircall's Carrier Providers in Mexico have informed us that they are continuing to investigate the issue with their team of specialists and will update us as soon as they have progress.

Aircall's Carrier Partner in Mexico has informed us that they have applied a fix for the issue impacting a subset of Mexican numbers, which caused duplicated inbound call entries with calls failing to connect. Early results are positive, and we are now monitoring the situation closely to confirm full recovery. We will provide a further update once the fix is fully validated.

The Carrier Partner's fix has been validated and inbound calls on the affected Mexican numbers are operating normally. This incident is now resolved. Thank you for your patience.

We are currently investigating an issue impacting some German numbers receiving "number unavailable" messages when calling.

The issue has been identified as being caused by a specific Carrier Partner in Germany. Numbers hosted by different carriers are unaffected.

We are observing improvements in outbound calling, despite our partner continuing to work to resolve the issue.

There has been an improvement with outbound calls. We continue monitoring.

We can confirm this issue is fully resolved. If you continue to experience any issues, don’t hesitate to reach out to our Support team for further assistance.

We are currently investigating issues impacting French eSIM numbers. The issue seems to have its origin with our Carrier Partner.

A fix was implemented by our Partner. We are currently monitoring the results.

We can confirm that the issue with the French eSIM partner has been fully resolved. We appreciate your patience and understanding while we worked with our partners to restore normal functionality.

We are currently investigating a possible issue with AI Agents missing connection to their configured Knowledge Base. Customers using Knowledge Base for AI Agents may experience degraded performance.

The issue with AI Agent access to their configured Knowledge Bases has had a fix applied. We are no longer seeing errors and will continue to monitor

This is confirmed fully resolved

We are currently investigating login issues in GB and CH.

We are currently only seeing the issues on one ISP in CH and one in GB. We are continuing to investigate further.

The issue has been identified as affecting one ISP in CH and one in GB. We recommend that customers use an alternative network if possible and contact their ISP to help resolve the issue.

The issue has been found to be affecting one specific ISP in CH and one in GB. We recommend that customers use an alternative network if possible and contact their ISP to help resolve the issue.

We are currently investigating an issue with Analytics high loading time on the Dashboard

Aircall engineering is actively working on restoring the system performance

This incident has been resolved.

We are currently investigating a delay in activity logging for integrations, where call/activity events are not being reflected in connected systems within the expected timeframe.

We're actively working on improving the call logging delays

A fix has been implemented and we are monitoring the results.

This incident has been resolved.

We are currently investigating a delay in activity logging for integrations, where call/activity events are not being reflected in connected systems within the expected timeframe. The team is actively looking into the root cause. Updates will follow as more information becomes available.

We have identified the root cause of the delay in activity logging for integrations. A fix is currently being applied. We will confirm once activities are being logged within normal timeframes and provide a final update at that point.

Our engineering team has resolved the issue with delayed logging to integrations.