Airship outage history

Since 2026-10-07 13:00:00 UTC, we have been investigating an issue that resulted in the clearing of In-App Messaging limits. Our engineering team is working to identify and resolve this matter. We will update our status page as soon as we have more information. Please, feel free to contact Airship Technical Support at https://support.airship.com, you have any questions or concerns.

Our engineering team has found the source of the issue, and confirmed it is only limited to companies with impressions billing enabled. Previous Message limits have been restored, and may take up to an hour to fully propagate. We are currently monitoring the system. Please, feel free to contact Airship Technical Support at https://support.airship.com, you have any questions or concerns.

This incident has been resolved. Please feel free to contact Airship Technical Support at https://support.airship.com, if you have any questions or concerns.

Since 6:00am UTC we are experiencing an issue involving the Journey Builder component in the Salesforce Marketing Cloud Connector. Customers may notice 500 errors. Our engineering team is working to resolve the issue. We will update our status page with additional affected components (if necessary) as soon as we have more information. Please feel free to contact Airship Technical Support at https://support.airship.com if you have any questions or concerns.

Our engineering team is still investigating the Airship - SFMC connector issue impacting the Journey Builder. We’ll share an update when more information is available. Please feel free to contact Airship Technical Support at https://support.airship.com if you have any questions or concerns.

We have resolved the issue impacting the Journey Builder component in the Salesforce Marketing Cloud Connector. We are continuing to monitor.

This incident has been resolved.

Since 2:51 PM Pacific time we are investigating an issue involving the go.airship.com component. Our engineering team is working to resolve the issue. We will update our status page with additional affected components (if necessary) as soon as we have more information. Please feel free to contact Airship Technical Support at https://support.airship.com if you have any questions or concerns.

We are monitoring a cloud infrastructure capacity issue affecting a portion of our platform. Some customers may see slightly elevated processing times; services remain available and our engineering team is engaged. We'll post updates here as we have them. Please feel free to contact Airship Technical Support at https://support.airship.com if you have any questions or concerns.

Our engineering team has found the source of the issue. This has now been resolved and we are currently monitoring the system.

This incident has been resolved. Please feel free to contact Airship Technical Support at https://support.airship.com, you have any questions or concerns.

Since 7:18 PM Pacific time we are investigating an issue involving the APIs component. Our engineering team is working to resolve the issue. We will update our status page with additional affected components (if necessary) as soon as we have more information. Please feel free to contact Airship Technical Support at https://support.airship.com if you have any questions or concerns.

Hello, Our engineering team has found the source of the issue. We are currently monitoring the system. Please feel free to contact Airship Technical Support at https://support.airship.com if you have any questions or concerns.

This incident has been resolved. Please feel free to contact Airship Technical Support at https://support.airship.com, you have any questions or concerns.

Since 2:43 PM Pacific time we are investigating an issue involving the APIs component. Our engineering team is working to resolve the issue. We will update our status page with additional affected components (if necessary) as soon as we have more information. Please feel free to contact Airship Technical Support at https://support.airship.com if you have any questions or concerns.

Since approximately 21:23 UTC, we are investigating an issue involving the API component. Our engineering team is working to resolve the issue. We will update our status page with additional affected components (if necessary) as soon as we have more information. Please feel free to contact Airship Technical Support at https://support.airship.com if you have any questions or concerns.

We have resolved the issue impacting sends. We are continuing to monitor.

This incident has been resolved. Please feel free to contact Airship Technical Support at https://support.airship.com, you have any questions or concerns.

Since June 25th, 8:25 PM Pacific we are investigating an issue involving the Mobile Messaging component. Our engineering team is working to resolve the issue. We will update our status page with additional affected components (if necessary) as soon as we have more information. Please feel free to contact Airship Technical Support at https://support.airship.com if you have any questions or concerns.

Since 7:09 PM Pacific Time, we have been actively investigating a service degradation that has resulted in delivery delays and some drops for the iOS audience. Our engineering team is working to identify and resolve this as quickly as possible. We will update our status page as soon as we have more information. Please feel free to contact Airship Technical Support at https://support.airship.com if you have any questions or concerns.

Our engineering team has identified the source of the issue, and the system has recovered. We are continuing to monitor for any other issues. Please feel free to contact Airship Technical Support at https://support.airship.com if you have any questions or concerns.

This issue has been resolved. Please feel free to contact Airship Technical Support at https://support.airship.com, you have any questions or concerns.

As of approximately 10:15 AM PST / 17:15 UTC, we are actively investigating an issue involving the Mobile Messaging component. Our engineering team is working to identify and resolve this as quickly as possible. We will update our status page as soon as we have more information. Please feel free to contact Airship Technical Support at https://support.airship.com if you have any questions or concerns.

Our engineering team has identified the source of the issue and the system has recovered. We are continuing to monitor for any other issues. Please feel free to contact Airship Technical Support at https://support.airship.com if you have any questions or concerns.

This issue has been resolved. Please feel free to contact Airship Technical Support at https://support.airship.com, you have any questions or concerns.

Since 10:14 AM Pacific time we are investigating an issue involving the Mobile Messaging component. Our engineering team is working to resolve the issue. We will update our status page with additional affected components (if necessary) as soon as we have more information. Please feel free to contact Airship Technical Support at https://support.airship.com if you have any questions or concerns.

As of 9:55 AM PST / 16:55 UTC, we are actively investigating a service degradation that is resulting in delivery delays for non-broadcast messages. Our engineering team is working to identify and resolve this as quickly as possible. We will update our status page as soon as we have more information. Please feel free to contact Airship Technical Support at https://support.airship.com if you have any questions or concerns.

Our engineering team has identified the source of the issue and the system has recovered. We are continuing to monitor for any other issues.  Please feel free to contact Airship Technical Support at https://support.airship.com if you have any questions or concerns.

Our team is actively monitoring the issue and working to restore a full recovery. Customers using features that rely on attributes, personalization, and other mixed segmentation will still experience delays. Please feel free to contact Airship Technical Support at https://support.airship.com if you have any questions or concerns.

This issue has been resolved. Please feel free to contact Airship Technical Support at https://support.airship.com, you have any questions or concerns.

From 01:02am to 3:18am PST we were investigating an issue that was resulting in an increased rate of 5xx errors when using Airship public APIs and the Go Dashboard internal APIs. Our engineering team managed to mitigate and resolve the issue. We are currently monitoring the system. Please feel free to contact Airship Technical Support at https://support.airship.com if you have any questions or concerns.

This issue has been resolved.  Please, feel free to contact Airship Technical Support at https://support.airship.com, if you have any questions or concerns.

Between 2026-03-10 06:13:36 AM PST and 2026-03-10 4:02:31 PM PST, the personalized emails experienced partial failure. During that time, approximately 20% of email messages were not delivered. This issue potentially impacted all email customers.  Our engineering team has implemented a fix, and this issue has been resolved.  Please feel free to contact Airship Technical Support at https://support.airship.com, if you have any questions or concerns.

This issue has been resolved. Please feel free to contact Airship Technical Support at https://support.airship.com, if you have any questions or concerns.

Since 07:00 AM PST / 15:00 GMT, we have been investigating an issue that is resulting in delays for message deliveries using tags, events, or attributes for segmentation. Messages without these criteria are unaffected by this delay and perform normally. Our engineering team is working to identify and resolve this matter. We will update our status page as soon as we have more information. Please feel free to contact Airship Technical Support at https://support.airship.com if you have any questions or concerns.

Our engineering team has found the source of the issue. The backlog of delayed message deliveries has now been processed. We are currently monitoring the system to ensure a full recovery. Please feel free to contact Airship Technical Support at https://support.airship.com if you have any questions or concerns.

This issue has been resolved.  Please, feel free to contact Airship Technical Support at https://support.airship.com, you have any questions or concerns.

Since 3:00 AM PST, we have been investigating an issue with our Segmentation service. Customers using segmentation features, including attributes and tags, may experience delays in message deliveries. We want to assure you that no messages will be dropped. Our engineering team is actively working on a resolution. We will update this page with more information about the affected components as our investigation progresses. If you have any questions or concerns, please don't hesitate to contact Airship Technical Support at https://support.airship.com.

Our engineering team has implemented a fix and we are currently monitoring the system. Please, feel free to contact Airship Technical Support at https://support.airship.com, you have any questions or concerns.

This incident has been resolved. Please, feel free to contact Airship Technical Support at https://support.airship.com, you have any questions or concerns.

Since 1:30 AM PST, we have been investigating an issue with our Segmentation service. Customers using segmentation features, including attributes and tags, may experience delays in message deliveries. We want to assure you that no messages will be dropped. Our engineering team is actively working on a resolution. We will update this page with more information about the affected components as our investigation progresses. If you have any questions or concerns, please don't hesitate to contact Airship Technical Support at https://support.airship.com.

Our engineering team has implemented a fix and we are currently monitoring the system. Please, feel free to contact Airship Technical Support at https://support.airship.com, you have any questions or concerns.

This incident has been resolved. Please, feel free to contact Airship Technical Support at https://support.airship.com, you have any questions or concerns.

Since 8:45 PT, Verizon Wireless has been experiencing delays in delivery delays when sending SMS/MMS messages in the United States from a subset of long codes, short codes, and toll-free numbers. Our SMS/MMS provider is currently investigating this issue on their end. We will update our status page as soon as we have more information. Please, feel free to contact Airship Technical Support at https://support.airship.com , you have any questions or concerns.

This incident has been resolved.

Since 11:39 AM Pacific time we are investigating an issue involving the go.airship.com component. Our engineering team is working to resolve the issue. We will update our status page with additional affected components (if necessary) as soon as we have more information. Please feel free to contact Airship Technical Support at https://support.airship.com if you have any questions or concerns.

Our engineering team has implemented a fix for the go.airship.com component and we are currently monitoring the system. Please, feel free to contact Airship Technical Support at https://support.airship.com, you have any questions or concerns.

This incident has been resolved. Please, feel free to contact Airship Technical Support at https://support.airship.com, you have any questions or concerns.

Since 5:39am PST, we are currently investigating an issue that has prevented Attribute Lists from uploading successfully. Our engineering team is working to identify and resolve this. We will update our status page as soon as we have more information. Please, feel free to contact Airship Technical Support at https://support.airship.com , you have any questions or concerns.

Our engineering team is still working on a fix for this issue. Please, feel free to contact Airship Technical Support at https://support.airship.com , you have any questions or concerns.

This issue has been resolved. Please, feel free to contact Airship Technical Support at https://support.airship.com , you have any questions or concerns.

Since 00:45 AM PT, we are currently investigating an issue that is resulting in delays for deliveries using mixed segmentation, based on a combination of Tags and Attributes/Events. Messages utilizing only simple segmentation or no segmentation are unaffected by this delay and are performing normally. Our engineering team is working to identify and resolve this point. We will update our status page as soon as we have more information. Please, feel free to contact Airship Technical Support at https://support.airship.com, you have any questions or concerns.

Our engineering team has implemented a fix and confirmed that delivery delays related to mixed segmentation are no longer occurring. We are currently monitoring the system. Please, feel free to contact Airship Technical Support at https://support.airship.com, you have any questions or concerns.

This incident has been resolved. Please, feel free to contact Airship Technical Support at https://support.airship.com, you have any questions or concerns.

Since 12:00 AM PT, we have been impacted by an increase of error rates and latencies from AWS. SMS delivery, Performance Analytics and Real Time Data Streaming are impacted. A ll other services are currently working as expected. Our engineering team is currently monitoring the issue. We will update our status page as soon as we have more information. Please, feel free to contact Airship Technical Support at https://support.airship.com if you have any questions or concerns.

Amazon has deployed corrective actions, and our systems are returning to normal. We are currently monitoring the system. Please, feel free to contact Airship Technical Support at https://support.airship.com if you have any questions or concerns.

This incident has been resolved. Please feel free to contact Airship Technical Support at https://support.airship.com if you have any questions or concerns.

Since 00:00 AM Pacific, we have been investigating an issue involving our segmentation component. The following features have been impacted : - Attributes - Device Events - Device Properties Message deliveries have also been affected. Customers may notice delays in sending messages. Messages not including the above features are not affected. Our engineering team is working to resolve the issue. As soon as we have more information, we will update our status page with additional affected components. Please feel free to contact Airship Technical Support at https://support.airship.com if you have any questions or concerns.

We are continuing to work on a fix for this issue. Please, feel free to contact Airship Technical Support at https://support.airship.com , you have any questions or concerns.

We are still investigating an issue involving our segmentation component. Our reporting and static list components are also impacted by the issue. The following features have been impacted : - Attributes - Device Events - Device Properties - Static lists - Message reporting & Performance Analytics Message deliveries have also been affected. Customers may notice delays in sending messages. Customers may notice delays in loading static lists. Customers may notice delays in loading message reports and Performance Analytics. Our engineering team is actively working to resolve the issue. Please feel free to contact Airship Technical Support at https://support.airship.com if you have any questions or concerns.

We are still investigating an issue that is impacting multiple Airship services. Our investigation has found that the issue also affects device registrations and SMS inbound message processing. The following features have been impacted: - Attributes - Device Events - Device Properties - Static lists - Message reporting & Performance Analytics - Registrations - Tags - SMS inbound responses (Opt-ins/outs) Message deliveries have also been affected. - Customers may notice delays in sending messages. - Customers may notice delays in loading static lists. - Customers may notice delays in loading message reports and Performance Analytics. - Customers may notice delays with device registrations and the processing of tags and attributes. - Customers using SMS may see inbound messages, such as opt-ins, opt-outs, and auto-replies, fail to process correctly. Our engineering team is actively working to resolve the issue. Please feel free to contact Airship Technical Support at https://support.airship.com if you have any questions or concerns.

Our engineering team have stabilized the impacted services while continuing to work to resolve the issue. We will continue to monitor as services recover and will provide an update by 3pm PT. Please feel free to contact Airship Technical Support at https://support.airship.com if you have any questions or concerns.

The impacted services are stable and slowly beginning to recover. Our team is focused on fully resolving the issue and will post another update by 6 PM PT. Please feel free to contact Airship Technical Support at https://support.airship.com if you have any questions or concerns.

The impacted services remain stable, and increased monitoring and alerting remain in place. Our engineering team is working towards a permanent resolution, and we will provide additional updates as necessary. Please feel free to contact Airship Technical Support at https://support.airship.com if you have any questions or concerns.

The impacted services still remain stable. The delayed backlog keeps on recovering We are still monitoring our systems. Our engineering team is focused on working towards a permanent resolution. We will provide with an update at or before 12pm PT. Please feel free to contact Airship Technical Support at https://support.airship.com if you have any questions or concerns.

This incident has been resolved. All the impacted services are performing normally. The delayed backlog has been fully recovered. Please feel free to contact Airship Technical Support at https://support.airship.com if you have any questions or concerns.

Since 20:40 UTC, we are currently investigating an issue that is causing delays in channel registration and 5XX responses in the channel-registration-api. The delay is approximately 1 hour. Our engineering team is working to identify and resolve this. We will update our status page as soon as we have more information. Please, feel free to contact Airship Technical Support at https://support.airship.com , you have any questions or concerns.

Our engineering team has found the source of the issue. We are currently monitoring the system. Please, feel free to contact Airship Technical Support at https://support.airship.com, if you have any questions or concerns.

As of 23:00 UTC Channel registration is currently experiencing delays due to an issue with a 3rd party cloud provider. We will update our status page as soon as we have more information. Please, feel free to contact Airship Technical Support at https://support.airship.com , if you have any questions or concerns.

Channel registration is operating normally. We are currently monitoring the system. Please, feel free to contact Airship Technical Support at https://support.airship.com, if you have any questions or concerns.

This incident has been resolved. Please, feel free to contact Airship Technical Support at https://support.airship.com, if you have any questions or concerns.