Alienvault outage history

We are aware of a potential issue with Sensors offline, if you have been impacted and have not done so pls raise a case at the Success Center https://success.levelblue.com. Or email us at customercaresupport@levelblue.com with the details. We will provide the Support Case Number and the applicable steps required to resolve the Sensor Outage after an assessment.

The incident is resolved. Thank you for your patience and we apologize for the disruption. If your USM Anywhere is not functioning normally at this time, please open a support ticket at https://success.levelblue.com/s/ to discuss the issue with a support representative.

We are aware of a reported issue with Investigations are not displaying and the inability to create investigations Regions of impact EU-West-1 and EU-West-2 We are investigating the issue and will continue to provide timely updates as more information becomes available. Thank you for your attention and patience as we work on this issue.

The incident is resolved. Thank you for your patience and we apologize for the disruption. If your instance was impacted by this outage pls request a RCA in your Support Case. If your USM Anywhere is not functioning normally at this time, please open a support ticket at https://success.alienvault.com to discuss the issue with a support representative.

We have identified the cause of the issue with the USM Anywhere service. We are experiencing an AWS-related incident affecting some USM Anywhere and USM Central instances. Further information and updates to follow. Reference: AWS Health Dashboard. Our technical team is working hard to resolve the issue. You can monitor the USM Anywhere status page (status.alienvault.cloud) for further developments. We will continue to send you additional information as we work to resolve the issue.

All instances affected to this issue are working as expected right now

We are aware of a potential issue with Events from LevelBlue Agent stop processing. impacting your services in instance. We are investigating the issue and will continue to provide timely updates as more information becomes available. Thank you for your attention and patience as we work on this issue.

We are continuing to work on a fix for this issue.

We believe the problem has been resolved. We will continue to monitor the situation and will declare the incident resolved when we are satisfied that the service has returned to normal. If you are still having issues at this time, please open a support ticket at https://success.alienvault.com with support to discuss the issue with a support representative.

The incident is resolved. Thank you for your patience and we apologize for the disruption. If your USM Anywhere is not functioning normally at this time, or you have additional questions please open a support ticket at https://success.alienvault.com to discuss the issue with a support representative.

We are aware of an issue impacting customers deployed in the Dubai region. A power issue affecting one of the datacenters used by our cloud provider in the region is impacting our services.

The issue has been identified. We are waiting on a fix by our cloud provider.

Services continue to be impacted by incidents in 2 of the 3 availability zones for customers in the Dubai region. We do not have a timeline of when this will be resolved by AWS. It is highly recommended that customers redeploy in other European or Asia Pacific regions at this time.

We are continuing to work on a fix for this issue.

This incident has been resolved.

We are experiencing a technical hurdle that is preventing our analysts from updating alarm statuses in real-time across multiple instances. Active threat monitoring remains unaffected; however, the visibility of these updates in your portal may be temporarily delayed. Our engineering team is currently working on it.

The issue has been identified and a fix is being implemented.

A fix has been implemented and we are monitoring the results.

System are working fine now

We have identified the cause of the issue with the USM Anywhere service. The service will be updated shortly to resolve the issue. Our technical team is working hard to resolve the issue. You can monitor the USM Anywhere status page (status.alienvault.cloud) for further developments. We will continue to send you additional information as we work to resolve the issue.

A fix has been implemented and we are monitoring the results.

This incident has been resolved.

We are currently investigating an ongoing issue with users unable to login to their Anywhere Platform.

This incident has been resolved.

We are currently investigating this issue.

A fix has been implemented and we are monitoring the results.

This issue has now been resolved.

This issue has now been resolved.

We are currently experiencing an issue with Google Cloud Platform (GCP) USM Anywhere sensor deployments and updates for existing GCP deployments. We are investigating and will provide more updates once the issue has been fully identified. Thanks for your patience and understanding at this time.

A fix has been implemented and we have been able to deploy a GCP sensor without issue. Please note that v9.8.45 is the most up to date version available at this time.

This incident has been resolved.

We are currently investigating an ongoing issue that is causing alarms not being able to be updated on USM Anywhere.

A fix has been implemented, and we are measuring the results.

This incident has been resolved.

Currently we are monitoring a critical reported outage with Microsoft, specifically the Azure Portal. This outage may impact Azure Sensor Deployments and Portal Logins. We are seeing delay in Microsoft Entra Authentications. For Status Updates pls track the following link. https://azure.status.microsoft/en-us/status

A fix has been implemented by Microsoft and LevelBlue is currently monitoring the situation. Please follow the details on the Azure Status Page https://azure.status.microsoft/en-us/status

This incident has been resolved.

We are currently experiencing an issue with Google Cloud Platform (GCP) USM Anywhere sensor deployments. We are investigating and will provide more updates once the issue has been fully identified. Thanks for your patience and understanding at this time.

This incident has been resolved.

We are currently experiencing an issue with login to USM Anywhere caused by an issue with AWS. Logins may fail intermittently and there may also be delays to event ingestion. We are working with AWS towards resolving this issue. Thanks for your understanding in this matter

We are seeing recovery of login issues and event ingestion. We will continue to monitor our services.

This issue has now been resolved.

O365 Azure user collection is failing. Fix is in progress.

A fix has been implemented and we are monitoring the results.

This incident has been resolved.

We are currently investigating this issue.

The issue has been identified and a fix is being implemented.

A fix has been implemented and we are monitoring the results.

This incident has been resolved.

The issue has been identified and a fix is being implemented.

A fix has been implemented and we are monitoring the results.

This incident has been resolved.

We are aware of a potential issue with Events not showing up in the UI that may be impacting your services in {EU West Region}. We are investigating the issue and will continue to provide timely updates as more information becomes available. Thank you for your attention and patience as we work on this issue.

The problem has been identified and fixed. The service is processing the cached data, the resources were increased to process it faster

All the cached data has been processed, everything is working fine

We are currently investigating this issue.

A fix has been implemented and we are monitoring the results.

This incident has been resolved.

We are currently investigating this issue.

A fix has been implemented; we are monitoring reduction in lag and events coming into service.

This incident has been resolved.