Appfigures outage history

We're investigating an issue causing errors across ASO and App Intelligence reports. The team is looking into the cause now and working to get everything back to normal. We'll share another update as soon as we have more information.

ASO and App Intelligence reports are returning to normal, with errors clearing up and reports loading successfully again. We're continuing to monitor things closely to make sure everything remains stable.

The issue affecting ASO and App Intelligence reports has been resolved, and all reports are loading normally again. Everything is back to normal, so we're closing out this incident.

We're investigating a network issue causing longer load times and intermittent errors across the Appfigures site and API. We're keeping a close eye on the situation and will share updates here as we have more information.

We've identified the root cause of the network issue and are working to restore normal performance across the site and API. We'll share another update as soon as we have more information.

Things are starting to return to normal, with loading times improving and errors subsiding across the Appfigures site and API. We're continuing to monitor things closely to make sure everything remains stable.

The network issue has been fully resolved, and the Appfigures site and API are back to normal. Everything is running smoothly again, so we're closing out this incident.

We're investigating a network issue that's causing increased latency and intermittent errors across the Appfigures site and API. Some members may experience slower response times or occasional errors while we work to resolve the issue. We'll share another update as soon as we know more.

We're continuing to work on resolving the network issue. In the meantime, some members may experience slower loading times across reports and the API. We'll share another update as soon as we have more information.

The network issue is ongoing, and work to resolve it is underway. Some members may continue to experience slower loading times across reports and the API. We're keeping a close eye on things and will share more as soon as we have an update.

Things are starting to stabilize, with slower loading times and errors becoming less frequent across reports and the API. Work to fully resolve the network issue is still ongoing, but we're seeing improvements. We'll continue to monitor things and share updates as we have them.

The network issue has been resolved, and reports and the API are back to normal. Everything is running smoothly again, so we're closing out this incident.

We’re seeing sporadic errors across the site. This isn’t impacting everyone, but some users and requests may run into errors intermittently. We’re investigating the root cause now and working to get everything back to normal as quickly as possible.

The intermittent errors affecting the Appfigures site and API have been resolved, and everything is back to normal. We’ll continue to monitor things closely to make sure everything remains stable.

Google downloads are currently delayed, with the latest data available through September 20th in both the Google developer dashboard and monthly reports. This is outside Google’s usual 2–5 day reporting delay, so we’re tracking it here. Google’s release schedule for free app downloads has become less predictable over the last few months. We’ll continue to keep an eye

Google has released additional download reports, with data now available through September 23rd. This is still outside Google’s usual 2–5 day reporting schedule, so we’ll continue to keep an eye on the delay and import new reports as they’re made available.

Google downloads are now available through September 29th, bringing reporting back within Google’s standard release window. We’ll close out this incident now that downloads are being released on their normal schedule again.

Google subscription data is delayed again, with the latest reports currently available through August 31st. We’re keeping an eye on Google for new reports and will automatically import September dates as they become available. We’ll share updates here as things start moving again.

Google subscription data is still delayed, with no new reports available after August 31st. We’re continuing to monitor for new reports and will automatically import them as soon as Google generates additional days.

Google has not released any new subscription reports yet, so data remains available through August 31st. We’re continuing to keep an eye on this and will import any new reports automatically as soon as they’re released.

Google has released a few additional subscription reports. Active Subscriptions are now available through September 2nd, while Activations and Cancellations remain delayed at August 29th. We’ll continue to monitor for new reports and automatically import them as Google makes them available.

Google has released a few more subscription reports. All Active Subscriptions are now available through September 4th, while Activations and Cancellations are available through September 1st. We’ll continue to monitor for new reports and automatically import them as Google makes them available.

Google has released additional subscription reports. All Active Subscriptions are now available through September 10th, with Activations and Cancellations available through September 8th. The delay is still longer than usual, so we’ll continue to share updates here until Google is back to its standard reporting schedule of about 2–5 days behind.

Google has released more subscription reports. Active Subscriptions are now available through September 15th, with Activations and Cancellations available through September 13th. The delay is getting closer to the usual reporting schedule, but we’ll continue to keep an eye on it for a few more days.

There’s been no change since our last update. Active Subscriptions are still available through September 15th, with no additional reports released by Google. The delay is now well beyond the normal reporting schedule, so we’re continuing to monitor closely and are waiting for Google to release the additional days. We’ll import them as soon as they become available.

Google’s monthly subscription reports haven't changed and remain delayed as of September 15th, even though the Google dashboard shows additional days of data. We’re looking into workarounds to address Google's continued delay and will share more information here as it becomes available.

Good news - Google has released several additional subscription reports. Active Subscriptions are now available through October 6th, with Activations and Cancellations available through October 3rd. Things are looking much closer to Google’s normal reporting schedule. Given the reporting challenges over the past month, we’ll continue to monitor release times here to make sure things stay on track.

Google's subscription reporting has been more consistent over the last few days. Active Subscriptions are now available through October 10th, with Activations and Cancellations available through October 8th. Google releases subscription data in two parts, with Active Subscriptions typically available about two days ahead of Activations and Cancellations, so this difference is expected. We'll continue to monitor release times for a few more days.

Good news! After many weeks, Google's subscription reporting is back on track. Active Subscriptions are now available through October 13th, with Activations and Cancellations available through October 11th. Both are now within Google's normal reporting window, so we're closing out this incident. We'll continue to keep an eye on release times to make sure things stay on track.

We’re investigating an issue causing Apple Ads spend to stop syncing for a small number of accounts. This is only impacting a handful of accounts. We’re looking into the cause now and will share another update as soon as we know more.

We've identified the root cause and are rolling out a fix now. As soon as it's live, we'll share another update and make sure everything is syncing as expected.

The fix is now live, and everything looks good so far. We'll keep monitoring for a bit longer to make sure everything continues running as expected.

We've been monitoring since the fix went out, and everything is running smoothly. All looks good, so we're considering this resolved!

Google Play subscription reports are currently delayed, with the latest available data from Google being August 9. The delay is on Google's side, and we're monitoring for new reports as they become available. We'll share an update here once Google resumes releasing subscription data.

There's nothing new from Google just yet. Subscription reports are still only available through August 9, and we're waiting for Google to release the following days. We're continuing to monitor and will update here as soon as new reports become available.

Google Play subscription reports are still delayed, with no new data available from Google after August 9. We're continuing to monitor for updated reports and will share another update here as soon as Google makes additional data available.

Google has now released partial subscription data through August 19. Active Subscriptions are available through August 19, while Activations and Cancellations are currently available through August 16. We'll continue monitoring for the remaining reports and share another update as Google releases them.

Google subscription data is back within its typical 2–5 day release schedule. Active Subscriptions are now available through August 23, with Activations and Cancellations available through August 22. We're closing out this incident for now. These delays have been happening more regularly on Google's side, so we'll continue monitoring and post a new status page update anytime reporting falls outside of the normal window.

Google Play download reports are currently delayed, with the latest available data from Google being June 30. This delay is on Google's side. Google reports now typically arrive with a 2–5 day delay. Since we're now outside of that normal window, we're actively monitoring for new data. We'll update you as soon as Google resumes releasing reports.

Google has now released reports through August 2, which we've already imported. Reports for August 3 were also recently released by Google, and we're currently importing that data. We'll continue monitoring for additional days as Google makes them available.

Google Play reports are now available through August 7, bringing reporting back within Google's normal availability window. We've imported the latest data for everyone. We'll continue monitoring Google Play reporting as usual.

We're aware of sporadic errors affecting some ASO reports and are already working on a fix. Everything should be back to normal within the next few minutes. We'll post another update here once it's all set.

We've been monitoring the update, and everything is looking good. ASO reports are back to normal.

We've identified the root cause of the usage sync delays affecting a small number of App Store Connect accounts. We're working on a fix now, though it will take a little time to roll out. We're aiming to have everything resolved next week and will reach out directly to the affected accounts once their usage data is syncing normally again.

Good news! We were able to get this resolved on Thursday of last week, much earlier than expected. We've been monitoring usage syncs throughout the weekend, and everything has continued to update normally. This incident has now been resolved.

We're investigating sporadic errors affecting parts of the Appfigures website and API. We're working to resolve them as quickly as possible and will share another update as soon as we know more.

The intermittent errors have cleared up, and things are looking much better. We'll continue monitoring for a little while longer to make sure everything remains stable.

We've continued monitoring, and everything has been running smoothly.

We're looking into an issue that popped up earlier today and is preventing a number of Google accounts from syncing. We're investigating the root cause now and will post another update as soon as we know more.

Google account syncs are back up and running as usual, and any accounts affected by today's issue should now be updating normally. We're monitoring as syncs catch up for the day.

We've been monitoring things closely, and all Google accounts are now importing normally again. Keep in mind that Google has its own issue where downloads are not available after June 17th, and subscriptions are not available after June 14th. Hopefully that's resolved on Google's end soon and we're monitoring it in a separate status page incident.

Google's subscription reports are currently delayed, with no new data being released after June 14. We're monitoring the delay and have reached out to Google for more information. As soon as Google releases additional reporting days, we will automatically import the new data. We'll post another update when we learn more or see reporting resume.

There's still no new subscription report data from Google beyond June 14. We're continuing to monitor the delay, and as soon as Google releases the missing reports, we'll automatically import them for everyone.

Google has started releasing additional subscription data for June and July. All Active Subscriptions are now available through July 4, while additional metrics like Activations and Cancellations are currently available through July 2. We'll continue importing new data automatically as Google makes it available. The current delay is Google's standard 2-5 day delay for releasing data.

Google appears to be back on its normal subscription reporting schedule. The latest available data is now July 8, which is in line with Google's typical 2–5 day reporting delay. We'll continue keeping an eye on things, but everything is looking back to normal.

We're currently investigating delays with usage data syncing from App Store Connect. Usage data is delayed starting June 15. We're looking into the cause and will share another update once we have more information and syncs are caught up.

We've located the root cause of the issue and traced it to a recent change from Apple. We're now working on a workaround and will have usage data caught up as soon as possible. We'll share another update once syncs are back up to date.

Usage syncs are back up and running after we implemented a workaround earlier this week. We'll be keeping an eye on things throughout the rest of the day to make sure everything continues updating normally.

We've continued monitoring usage syncs, and everything is updating normally

Download data from Google Play is currently stuck at July 17, though revenue data is still arriving normally and is available through yesterday. We're checking with Google to see what's causing the delay, but for now we're all waiting on Google to release more recent download data.

We're still waiting on Google to release updated downloads after the 17th. As soon as additional days are available, we'll import them automatically.

Google still hasn't released download reports beyond June 17, so there's no change to report just yet. We're hoping Google resolves the delay soon, and as soon as new reports become available, we'll automatically import them.

Google has now released download reports through June 25. However, June 24 is still missing, even though June 25 data is already available. We'll continue monitoring the delay, and as soon as Google generates the missing June 24 report, we will automatically import it as usual.

Google has released download reports through June 28. However, June 26 is also missing, joining the previously missing June 24 report. We'll continue monitoring the delay, and as soon as Google generates the missing reports, Appfigures will automatically import them as usual.

Google has now released download reports through July 2. However, July 1 has not been generated yet. At this point, June 24, June 26, and July 1 are still missing download data from Google. We'll continue monitoring the delay, and as soon as Google releases those reports, we will automatically import them.

Google has now released download data for June 24, so things are moving in the right direction. The remaining missing reports are June 26 and July 1. As soon as Google generates those dates, we'll automatically import them and update your data. The latest available download data from Google is currently July 2, and no additional reporting days have been released since then. We'll continue monitoring for new reports.

Google has confirmed the ongoing reporting issues and is actively working on a resolution. At the moment, download data for June 26 and July 3 is still missing. The latest available download data is July 4, so once Google generates the missing reports, we'll automatically import them and update your data.

Google is mostly back on track with its usual reporting schedule of 2–5 days behind. The only remaining missing download report is June 26. We're waiting for Google to generate that day's report, and as soon as it's available, we'll automatically re-import it for everyone.

Google has now generated the missing June 26 download report, and we're kicking off a re-import so everyone receives the updated data. Download reports are also now available through July 11, putting reporting back on Google's usual schedule.

Google has now released the missing June 26 download report, and we've re-imported it for everyone. Download data is also now available through July 12, bringing reporting closer to Google's normal schedule. If you notice any missing download data between June 15 and July 12, please reach out to our support team and we'll take a closer look.

Everything with Google continues to look normal, and download data is now available through July 17, in line with Google's usual reporting schedule. After about a month of delayed and missing reports, Google is now back to releasing download reports consistently. We're happy to have everything back up to speed, so we'll be closing out this incident.

We're updating our Google Ads integration to support Google's latest API version. While we're making the switch, some accounts may see delayed syncs or slower-than-usual updates. We're actively working through the migration and expect everything to be back to normal soon.

Our update to Google's latest Ads API version is now complete, and Google Ads syncs are back up and running normally. We've been monitoring the migration for the past 24 hours and everything is looking good.

Apple is experiencing issues on its end right now, which are affecting the refresh of App Store Connect accounts and making it difficult to link new ones when using 2FA. Linking with an app-specific password should do the trick. An app-specific password is the method we recommend anyway, so that's the way to go. We'll monitor in the meantime and close this out once Apple resolves the issue.

We're in the process of reaching out to Apple. In the meantime, we've implemented a workaround that should keep most accounts updating normally. Another reminder: our recommendation for new and existing Apple account connections, using an app-specific password, is the preferred method. It's more reliable, avoids the current issue entirely, and is the setup we'd recommend going forward. We'll post another update as soon as we hear back from Apple.

Good news: Apple quietly fixed the issue that was affecting some account links and 2FA refreshes. Any accounts that were previously impacted should now be working normally again. We continue to recommend app-specific passwords when linking Apple accounts.

We're currently investigating App Store Connect sync issues affecting a small number of accounts. We're still working to understand what's causing the issue, but we're actively investigating. We'll share more details here as soon as we know more.

We're still actively investigating the App Store Connect sync issues affecting a handful of accounts. For affected accounts, you may see an "invalid credentials" message during sync attempts. We'll post another update as soon as we have more information.

We've identified the root cause of the App Store Connect sync issues and are rolling out a fix for affected accounts now. Once the fix is live, we'll trigger a sync for those accounts. We'll share another update once that's running.

The update has been deployed and we're now syncing data and monitoring results. If you were impacted by this issue, you should begin seeing data update as syncs complete. We'll continue to monitor and share a final update once we've confirmed everything is operating normally.

We've been closely monitoring Apple syncs since deploying the fix, and everything is now operating as expected. If you're still experiencing any lingering issues, reach out to our support team and we'll be happy to take a closer look.

We're currently investigating sync issues affecting most AdMob accounts. We're actively working to identify the root cause, and we'll share updates here as soon as we have more information.

We’re still investigating sync issues affecting most AdMob accounts. We’ll keep you posted as soon as we have more to share.

We’re still investigating issues with AdMob syncs. If you run a manual sync, you might see a message saying your credentials need to be updated - even if they haven’t changed. That’s part of the issue we’re looking into, so there’s nothing you need to do on your side right now. We'll hopefully have more info to share today.

We’re currently rolling out a fix to get AdMob syncs back up and running. We’ll share another update as soon as it’s fully live.

AdMob syncs are running again, and data is importing normally. We’ll resolve this incident once the remaining syncs finish catching up.

AdMob syncs are running normally again, and everyone should now have up-to-date data. Syncs will continue running successfully going forward, and no action is needed on your end. If you're still seeing anything that looks delayed, reach out to the support team for a closer look.