Apphud outage history and incident timeline

Analytics and Events delays

Started July 30, 2026 at 3:06 PM UTC 1h 13m

IssuesMinor incident

Affected components

Dashboard

July 30, 2026 at 3:06 PM UTCinvestigating
We are experiencing an issue with background job processing, resulting in delays in analytics and event data. SDK APIs are not affected. Data is expected to catch up with real time within approximately 30 minutes. We apologize for the inconvenience.
July 30, 2026 at 3:06 PM UTCmonitoring
A fix has been implemented and we are monitoring the results.
July 30, 2026 at 4:19 PM UTCresolved
This incident has been resolved.

Degraded Performance or Partial Outage

Started June 27, 2026 at 7:16 PM UTC 1h 9m

OutageMajor incident

Affected components

DashboardAPI

June 27, 2026 at 7:16 PM UTCinvestigating
We are currently investigating this issue. There is problem at our data center. We are in close touch with cloud provider. Our engineers our trying to do their best to solve the issue ASAP
June 27, 2026 at 7:43 PM UTCinvestigating
We are continuing to investigate this issue.
June 27, 2026 at 7:43 PM UTCmonitoring
A fix has been implemented by our Cloud Provider and we are monitoring the results.
June 27, 2026 at 8:26 PM UTCresolved
This incident has been resolved. Cloud Provider has fixed the issue.

Issue with App Store and Google Play server notifications delivery

Started March 9, 2026 at 9:58 AM UTC 2d 18h

Pending

Affected components

Dashboard

March 9, 2026 at 9:58 AM UTCinvestigating
We experienced an issue where App Store Server Notifications and Google Play Real-Time Developer Notifications were not being delivered to Apphud servers. As a result, some subscription events such as renewals, cancellations, or billing issues may not have been processed in real time. The issue has now been identified and fixed. We will replay all missed server notifications and process them accordingly. Subscription renewals and other events will be updated based on their original effective timestamps (for example, renewal or expiry time), so historical data and analytics will remain accurate.
March 9, 2026 at 9:58 AM UTCmonitoring
A fix has been implemented and we are monitoring the results.
March 12, 2026 at 4:56 AM UTCresolved
This incident has been resolved.

Incorrect A/B experiment metrics values

Started February 24, 2026 at 11:52 AM UTC 2h 8m

Pending

Affected components

Dashboard

February 24, 2026 at 11:52 AM UTCmonitoring
We received reports that some A/B experiment analytics metrics were displaying incorrect values (extremely high or extremely low). Our team investigated the issue and identified the root cause. The fix has been deployed. All A/B test metrics are now displaying correctly and operating as expected.
March 5, 2026 at 7:52 AM UTCresolved
This incident has been resolved.

API errors

Started February 24, 2026 at 11:48 AM UTC 0m

IssuesMinor incident

Affected components

DashboardAPI

February 24, 2026 at 11:48 AM UTCinvestigating
We are currently investigating this issue.
February 24, 2026 at 11:48 AM UTCresolved
This incident has been resolved.

Incorrect A/B experiment metric values

Started February 23, 2026 at 8:40 AM UTC 0m

Pending

Affected components

Dashboard

February 23, 2026 at 8:40 AM UTCinvestigating
We received reports that some A/B experiment analytics metrics were displaying incorrect values (extremely high or extremely low). Our team investigated the issue and identified the root cause. The fix has been deployed. All A/B test metrics are now displaying correctly and operating as expected.
February 23, 2026 at 8:40 AM UTCresolved
This incident has been resolved.

Increased Response Time for SDK Requests

Started February 22, 2026 at 10:52 AM UTC 2m

IssuesMinor incident

Affected components

API

February 22, 2026 at 10:52 AM UTCinvestigating
We received reports about increased response times for SDK API calls, specifically affecting paywalls and placements fetching. The issue has been identified and a fix has already been deployed. We are actively monitoring the system to ensure stability and normal performance levels. We apologize for the inconvenience and will provide updates if necessary.
February 22, 2026 at 10:53 AM UTCmonitoring
A fix has been implemented and we are monitoring the results.
February 22, 2026 at 10:54 AM UTCresolved
This incident has been resolved.

Delays with background jobs processing

Started February 22, 2026 at 10:37 AM UTC 18m

IssuesMinor incident

Affected components

Dashboard

February 22, 2026 at 10:37 AM UTCinvestigating
We are currently experiencing delays in background job processing, which is affecting the following services: * Event delivery to integrations * S2S event webhooks * CSV and ETL exports The current delay is approximately 15 minutes. Our engineering team is actively working to resolve the issue, and all data will catch up to real-time shortly. We apologize for the inconvenience and appreciate your patience.
February 22, 2026 at 10:55 AM UTCresolved
This incident has been resolved.

A/B Test Analytics Showing 0 Trials

Started February 19, 2026 at 11:51 AM UTC 39m

Pending

Affected components

Dashboard

February 19, 2026 at 11:51 AM UTCinvestigating
We’ve received reports that A/B test analytics were displaying 0 trials, even though trials were actually recorded. Our team is currently investigating the issue. In the meantime, refreshing the page should resolve the problem and display the correct data. We’ll provide an update once the issue is fully resolved.
February 22, 2026 at 10:36 AM UTCresolved
This incident has been resolved.

Charts are not loading

Started February 11, 2026 at 1:10 PM UTC 0m

OutageMajor incident

Affected components

Dashboard

February 11, 2026 at 1:10 PM UTCinvestigating
We are currently investigating this issue.
February 11, 2026 at 1:10 PM UTCresolved
This incident has been resolved.

Unable to login to the dashboard

Started February 4, 2026 at 11:45 AM UTC 0m

Pending

Affected components

Dashboard

February 4, 2026 at 11:45 AM UTCresolved
This incident has been resolved.

Delays with integrations processing

Started January 27, 2026 at 4:58 PM UTC 0m

Pending

January 27, 2026 at 4:58 PM UTCinvestigating
We are currently experiencing delays in background job processing, which is affecting the following services: * Event delivery to integrations * S2S event webhooks * CSV and ETL exports The current delay is approximately 40 minutes. Our engineering team is actively working to resolve the issue, and all data will catch up to real-time shortly. We apologize for the inconvenience and appreciate your patience.
January 27, 2026 at 4:58 PM UTCresolved
This incident has been resolved.

Running experiments unexpectedly paused

Started January 21, 2026 at 5:35 PM UTC 0m

Pending

January 21, 2026 at 5:35 PM UTCresolved
Due to a bug introduced during recent maintenance, experiments that were in a Running state as of January 19 until January 21 17:45 UTC were unintentionally paused. The issue has been fixed, and all affected experiments have been unpaused and are running normally. Data for the affected period may be incomplete. No action is required. We are sorry for the inconvenience.

Mobile analytics iOS app is temporarily not functioning

Started January 19, 2026 at 10:28 AM UTC 2d 21h

IssuesMinor incident

Affected components

Dashboard

January 19, 2026 at 10:28 AM UTCinvestigating
Due to a recent platform upgrade, the iOS mobile app is temporarily not functioning. An updated version will be released to the App Store, and users will need to update to the latest version. We’ll notify you when the update is available.
January 22, 2026 at 8:12 AM UTCresolved
The updated app version in now available in the App Store: https://apps.apple.com/us/app/apphud-the-official-app/id1587154106

Issue with Apphud API

Started November 30, 2025 at 2:00 PM UTC 11m

OutageMajor incident

Affected components

DashboardAPI

November 30, 2025 at 2:00 PM UTCinvestigating
We are currently investigating this issue.
November 30, 2025 at 2:08 PM UTCinvestigating
We are continuing to investigate this issue.
November 30, 2025 at 2:11 PM UTCresolved
This incident has been resolved.

Issue with analytics and reports

Started November 24, 2025 at 4:46 PM UTC 10m

OutageMajor incident

Affected components

Dashboard

November 24, 2025 at 4:46 PM UTCinvestigating
We are currently investigating this issue.
November 24, 2025 at 4:55 PM UTCresolved
This incident has been resolved.

Partial Apphud dashboard outage

Started November 18, 2025 at 1:55 PM UTC 1h 4m

OutageMajor incident

Affected components

DashboardAPI

November 18, 2025 at 1:55 PM UTCinvestigating
We experience partial API issues caused by major Cloudflare outage: https://www.cloudflarestatus.com/
November 18, 2025 at 2:24 PM UTCinvestigating
Update: SDK seems to be working without any disruptions, since it's not using Cloudflare. Only Apphud dashboard is not accessible in certain countries
November 18, 2025 at 2:59 PM UTCinvestigating
We are continuing to investigate this issue.
November 18, 2025 at 2:59 PM UTCresolved
This incident has been resolved.

Unable to save Paywall or Screen

Started July 8, 2025 at 4:03 PM UTC 16m

OutageMajor incident

Affected components

Dashboard

July 8, 2025 at 4:03 PM UTCmonitoring
A fix has been implemented and we are monitoring the results.
July 8, 2025 at 4:03 PM UTCmonitoring
We are continuing to monitor for any further issues.
July 8, 2025 at 4:03 PM UTCidentified
The issue has been identified and a fix is being implemented.
July 8, 2025 at 4:19 PM UTCresolved
This incident has been resolved.

Delays with background tasks processing

Started July 1, 2025 at 7:31 AM UTC 1h 27m

OutageMajor incident

Affected components

Dashboard

July 1, 2025 at 7:31 AM UTCinvestigating
We are currently experiencing delays in background job processing, which is affecting the following services: * Event delivery to integrations * S2S event webhooks The current delay is approximately 1.5 hours. Our engineering team is actively working to resolve the issue, and all data will catch up to real-time shortly. We apologize for the inconvenience and appreciate your patience.
July 1, 2025 at 8:58 AM UTCresolved
This incident has been resolved.

Delays with background tasks processing

Started June 24, 2025 at 11:56 AM UTC 21h 19m

OutageMajor incident

Affected components

DashboardAPI

June 24, 2025 at 12:02 PM UTCinvestigating
We are currently investigating this issue.
June 24, 2025 at 12:11 PM UTCinvestigating
We are currently experiencing delays in background job processing, which is affecting the following services: * Event delivery to integrations * S2S event webhooks * Analytics data freshness * CSV and ETL exports The current delay is approximately 1–2 hours. Our engineering team is actively working to resolve the issue, and all data will catch up to real-time shortly. We apologize for the inconvenience and appreciate your patience.
June 24, 2025 at 2:58 PM UTCmonitoring
A fix has been implemented and we are monitoring the results.
June 25, 2025 at 9:15 AM UTCresolved
This incident has been resolved.