Appspace outage history

Investigating — Jul 14, 00:45 CDT We are looking into reports of errors and slow performance in the Public Cloud. Some devices may fail to load content, and some sign-ins or requests may be slow or time out. We will share an update soon.

We are continuing to investigate this issue. Monitoring — Jul 14, 02:40 CDT We have found the cause and applied a fix. Services are recovering and we are watching closely to make sure everything stays stable.

Resolved — Jul 14, 03:05 CDT This incident is now resolved. Public Cloud services are working normally again. Thank you for your patience.

We are currently investigating reports of users being unable to log in to public cloud servers, along with reports of slow performance. Some customers may experience authentication failures, timeouts, or degraded response times. We will update once we have identified the issue.

A fix has been deployed and we're seeing positive performance improvements.

This incident has been resolved.

Our team is currently investigating an issue with today's scheduled Weekly Release. Out of an abundance of caution, we are pausing the rollout until this is resolved. We appreciate your patience and will share updates here as they become available.

We have successfully identified the root cause of the issue have halted any further impact. While the issue is fully contained, implementing the full recovery and fix will take some additional time. We are actively working through the resolution steps and will provide our next update as soon as we have a clearer timeline for completion.

Weekly deploys have been pushed out and everything is now following the regular release schedules.

We are currently investigating an issue in our Public Cloud environment that is causing error when trying to view or create channels, registering new devices, and viewing devices and their previews.

The issue has been identified and our engineering team is currently working on a fix. We will continue to update as we have more information.

We are continuing to work on a fix for this issue.

A fix has been implemented and we are monitoring the results.

This incident has been resolved.

We are currently experiencing an outage affecting our public clouds. Some or all services may be unavailable or responding slowly. Our team is actively investigating.

We have implemented a fix and are continuing to monitor

We have noticed this issue reoccurring with intermittent login failures. We are continuing to investigate

We are still activity investigating this issue.

We have deployed a fix that has improved overall performance. Some slowness may still be observed, and our team continues to monitor and investigate.

Our team is continuing to implement fixes to address the ongoing performance issues. Some slowness may still be observed during this time.

We are continuing to work on resolving the ongoing performance issues. Some slowness may still be observed. We will share another update as soon as more progress has been made.

Our Engineering team is continuing to work to solve the underlying performance issue that is impacting Public Cloud. We will continue to provide updates and once we have an ETA for resolution, we will update accordingly.

The Public Cloud Platform performance is improving, and our Engineering team is continuing to work to further improve performance.

We are continuing to monitor for any further issues.

Performance has returned for Public Cloud. Both the Cloud Platform and Engineering team are monitoring to ensure performance continues.

The changes applied over the weekend have remained stable and performance is back to normal.

We are currently investigating reports of intermittent issues and slow performance within the Appspace platform. Our engineering team is looking into the root cause, and we will provide an update as soon as more information is available.

A fix has been implemented and we are monitoring improvements

After implementing the fix the Appspace platform is no longer experiencing degraded performance and is fully operational.

This incident has been resolved.

We are currently investigating reports of intermittent login failures and performance degradation affecting our Public Cloud environments.

The issue was identified and remediated. The Public Cloud environment is operational.

We are currently investigating an issue where some users may find the Preview and Public Cloud downloads page is not displaying the full list of available download packages.

This incident has been resolved.

We are currently investigating reports of degraded performance affecting some public cloud instances. The issue does not impact all environments. Our teams are actively working to assess the scope and restore normal performance as quickly as possible.

We have identified the issue and applied temporary remediation steps to restore service. Our engineers are actively working on a permanent solution. We will continue to monitor the situation closely and provide updates on our status page as new information becomes available.

We are continuing to monitor for any further issues.

This incident has been resolved.

We are currently investigating reports of degraded performance affecting some private cloud instances. The issue does not impact all environments. Our teams are actively working to assess the scope and restore normal performance as quickly as possible.

We have identified a solution and working on rolling this out to the private cloud customers

A fix has been implemented

This incident has been resolved.

We're currently investigating reports that the Public Cloud Download Page is inaccessible. Users cannot access any app packages when trying to access the page or download resources.

We are continuing to investigate this issue.

This underlying issues has been Identified and resolved. App packages can be accessed and downloaded.

We are currently investigating reports of slow or failed login attempts impacting users on the Public Cloud environment. Affected users may experience delays during authentication or receive timeout errors when attempting to sign in.

The issue has been identified and a fix has been applied. We will continue to monitor to ensure platform stability.

The fix that was applied has resolved the issue.

We’re currently investigating reports of increased latency affecting some services hosted on the Public Cloud. Users may experience slower response times or brief delays when accessing certain parts of the platform. Our teams are actively monitoring the issue and working to identify the cause. We’ll provide an update as soon as more information becomes available.

The issue has been identified and mitigated. We will continue to monitor to ensure platform stability.

The issue affecting Public Cloud services has been fully resolved. Platform performance has returned to normal and all systems are operating as expected.

We are currently investigating an issue impacting the Appspace Public Cloud environment. Users may experience inability to access the platform, load content, or perform publishing actions.

We have identified and resolved the issue affecting service. Our team will continue to monitor the environment to ensure the resolution remains stable.

This incident has been resolved.

Public cloud is experiencing issues and the team is looking into the issue. This has been resolved and all functions should be handling as normal.

We are currently investigating errors while logging in to cloud.preview.appspace.com

We have implemented a fix and monitoring.

This incident has been resolved.

Some customers have experienced some slow logins, we are investigating the issue.

We have implemented a fix and things are acting as normal

This incident has been resolved.

We are seeing some loss of communication for devices showing loss of connection for public cloud customers. Currently investigating scale of impact and fix.

We have identified the issue and are applying a fix. We will update again once fix has been fully implemented.

The fix has been fully implemented and communication to devices has been restored. We will continue to monitor the situation to verify device communication status.

The fix has continued to hold, the issue is resolved.

We are currently investigation an issue where codes are sometimes not generating. Investigating and will provide updates when we have them.

We have identified a fix that significantly reduces the impact of the issue. Our development team is currently testing these changes to ensure they do not cause further disruption to the service.

We have implemented a fix and the system has remained stable.

This incident has been resolved.

We are currently investigating intermittent login failures affecting some users on all Public Cloud environments. Users may experience occasional errors or delays when attempting to log in. Our engineering team is actively working to identify the root cause and implement a fix. Further updates will be provided as they become available.

All login functionality has been verified as working as expected, and users should no longer experience errors or delays when accessing Public Cloud environments.