Argyle outage history

We are investigating reports of degraded performance affecting Item search in Argyle Link and API. Users may see search results take longer than usual to load. Our team is working to find the cause, and we will share updates here as we learn more.

We have identified the cause of the degraded performance affecting Item search in Argyle Link, and a fix is being applied. Users may still see search results load more slowly than usual while the fix rolls out. We will continue to monitor and will post another update once performance is back to normal.

The issue affecting Item search performance in Argyle Link has been resolved, and search results are loading normally again. We will keep monitoring to make sure performance stays stable. We apologize for any inconvenience this may have caused.

This incident has been resolved. Item search in Argyle Link is working normally, and we have seen no further issues since the fix was applied. We apologize for any inconvenience this may have caused.

We are seeing an elevated error rate and elevated latency in link.

We are seeing an increased error rate on the /v2/open-banking endpoints. Requests are failing at a rate above normal baseline, impacting open banking account connections and data retrieval for affected users.

We have identified the issue and deployed a fix via a new release. Error rates on /v2/open-banking have returned to baseline and requests are succeeding normally. We are moving this incident to monitoring while we confirm the fix holds. No further customer impact is expected. We will resolve the incident if metrics remain stable

This incident has been resolved.

Paystubs endpoint is currently unavailable. We have identified the cause as a vendor incident. We are working on potential fixes.

We are continuing to work on a fix for this issue.

The paystubs endpoint has been restored by shifting traffic to unaffected zones. The underlying vendor incident is still ongoing, but at this point the only remaining impact is slightly elevated data processing latency. We will continue to monitor and provide updates as the vendor incident progresses.

The vendor has confirmed the incident is resolved for the region we operate in. All affected endpoints, including paystubs, are back to normal error rates and data processing latency has recovered. We are monitoring to confirm full stability before closing this incident.

All affected endpoints are fully operational and the vendor incident is resolved for our region. This incident is now resolved. Thank you for your patience.

We are experiencing elevated error rates for orders submitted through the Encompass integration due to an upstream incident affecting the Encompass platform. Orders may fail or be delayed until service is restored.

Encompass services have been restored, and orders are processing successfully. We are monitoring results to confirm full recovery.

This incident has been resolved.

We are currently experiencing elevated error rates resulting from an ogoing incident from a service provider.

A fix has been implemented and we are monitoring the results.

This incident has been resolved.

We are currently investigating this issue.

The issue has been identified as UI rendering limitation. The underlying data is synchronizing normally. We are working on a fix.

Fix has been implemented and released. Encompass plugin application might need a refresh of the page for new version to load and display documents again.

Incident has been resolved.

We are monitoring degraded delivery of requests submitted through the Encompass integration, caused by an upstream outage on the Encompass platform. Orders submitted through Encompass may fail or be delayed until service is restored.

Encompass core services were restored with transactions passing through successfully for many customers. Validations being completed across the remaining components. Orders submitted through Encompass may be delayed for some customers until service is fully restored.

All Systems Operating Normally

We experienced elevated errors rates in the Account Owner details in Argyle Banking. This was resolved on July 6th at 2:05pm EST.

We are currently experiencing delay on webhooks. We are actively investigating and working to mitigate this issue.

We have identified report generation is also presenting a higher error rate than usual. We are still actively investigating and working to mitigate this issue.

A fix has been implemented and we are monitoring the results.

This incident has been resolved.

We are currently experiencing elevated error rates. We are actively investigating and working to mitigate this issue.

Issue has been identified with a service provider. Error rates have returned to normal but we will keep monitoring to assure no further problems arise.

This incident has been resolved.

We are currently experiencing elevated error rates. We are actively investigating and working to mitigate this issue.

A fix has been implemented and we are monitoring the results.

This incident has been resolved.

We are currently experiencing elevated error rates in console. We are actively investigating and working to mitigate this issue.

A fix has been implemented and we will continue to monitor to make sure no further issues occur.

This incident has been resolved.

We are currently experiencing elevated error rates. We are actively investigating and working to mitigate this issue.

We are continuing to investigate this issue.

We’ve identified the source of the elevated error rates as an issue with some of our cloud infrastructure providers. This is causing intermittent failures across several services. We’ve contacted the provider and are actively working on mitigation while they address the underlying problem.

The incidents with cloud providers have stabilized. Services are coming back but we there is still slightly increased latency and error rates due to backlogs.

Error rates and latency are back to normal. We will keep monitoring to make sure everything works smoothly.

This incident has been resolved.

We are currently experiencing elevated error rates in console. We are actively investigating and working to mitigate this issue.

An apparent issue with our hosting provider service no longer reports errors for console. We will continue monitoring to make sure it stays stable.

This incident has been resolved.

We are experiencing elevated error rates in Encompass LOS integration

A fix has been implemented and we are monitoring the situation.

Incident has been resolved.

We are currently experiencing elevated error rates. We are actively investigating and working to mitigate this issue.

A fix has been implemented and we are monitoring the results.

This incident has been resolved.

We are currently experiencing elevated error rates. We are actively investigating and working to mitigate this issue. Current expected impact is delayed data and an elevated error rate for authentication of new accounts.

A fix has been implemented and all systems are operational. We will continue monitoring to make sure systems are not impacted.

This incident has been resolved.

We are currently experiencing elevated error rates. We are actively investigating and working to mitigate this issue.

A fix has been implemented and we are monitoring the results.

This incident has been resolved.

We are currently experiencing elevated error rates. We are actively investigating and working to mitigate this issue.

A fix has been implemented and we are monitoring the results.

This incident has been resolved.