Articulate outage history

Some Articulate 360 actions aren't sending email notifications to users. We're investigating the issue and will share more details soon.

We’re continuing to investigate an incident involving Articulate 360 email notifications not being sent to users. We’ll share additional updates as we learn more.

We’re continuing to investigate an incident involving Articulate 360 email notifications not being sent to users. We’ll share additional updates as we learn more. The invitations are still available within the platform. If you’re affected, please go to https://manage.articulate.com/profile and accept the pending invitation. If you don’t have an Articulate ID, create one using the email address that received the invitation, here: https://id.articulate.com/register

We’ve identified an issue with a third-party provider that’s delaying many Articulate 360 emails, including team invitations, Articulate ID verification emails, and Review 360 and Rise 360 notifications. We’re working with the provider’s support team on a resolution and will share additional updates as we learn more. Team invitations are still available within the platform. If you’re affected, please go to https://manage.articulate.com/profile and accept the pending invitation. If you don’t have an Articulate ID, create one using the email address that received the invitation, here: https://id.articulate.com/register

We’ve identified an issue with a third-party provider that’s delaying many Articulate 360 emails, including team invitations, Articulate ID verification emails, and Review 360 and Rise 360 notifications. We’re continuing to work with the provider’s support team on a resolution and will share additional updates as we learn more. Team invitations are still available within the platform. If you’re affected, please go to https://manage.articulate.com/profile and accept the pending invitation. If you don’t have an Articulate ID, create one using the email address that received the invitation, here: https://id.articulate.com/register

Email functionality has resumed for Articulate 360, and we're continuing to monitor delivery while working with our email provider to address any remaining delayed notifications. Some emails -- including team invitations, Articulate ID verification emails, and Review 360 and Rise 360 notifications -- may still be delayed. In the meantime, if a recipient hasn't received their invitation, we encourage you to resend it through Account Management. If you're waiting on an invitation and haven't received it yet: - Accept your pending invitation directly at https://manage.articulate.com/profile - If you don't have an Articulate ID yet, create one using the email address that received the invitation: https://id.articulate.com/register We're sorry for the trouble and will share another update as we continue to monitor.

Some Articulate 360 emails are being delayed again, including team invitations, Articulate ID verification emails, and Review 360 and Rise 360 notifications. We're working with our email provider to restore delivery and will share another update as soon as we know more. Resending invitations won't help until delivery is restored, but pending invitations can still be accepted at https://manage.articulate.com/profile, and new Articulate IDs can be created with the invited email address at https://id.articulate.com/register.

We are continuing to work on a fix for this issue.

Email delivery has resumed for Articulate 360, and we're continuing to monitor while we work with our email provider on a longer-term resolution. Some emails sent during this incident may still arrive late. If a recipient hasn't received their invitation, you can now resend it through Account Management. If you're waiting on an invitation and haven't received it yet: - Accept your pending invitation directly at https://manage.articulate.com/profile - If you don't have an Articulate ID yet, create one using the email address that received the invitation: https://id.articulate.com/register We're sorry for the trouble and will share another update as we continue to monitor.

Our blog at blogs.articulate.com is temporarily unavailable while we apply a security patch. The rest of www.articulate.com remains operational. We'll bring the blog back online as soon as the work is complete and update this notice when we do. If you have questions, reach out at [email protected].

The security patch for our blog is complete. Both our website (www.articulate.com) and our blog (blogs.articulate.com) are now running the patched PHP release, and the blog is back online. Thanks for your patience.

This has been resolved. Our blog is back online, and the security patch is complete.

Customers purchasing through articulate.com who need to validate educational discount eligibility may experience delays during checkout. We're investigating the issue with our validation provider and working to restore normal processing as quickly as possible.

Our validation provider has updated us that this has been resolved.

We’re investigating an issue affecting order processing. Our team is working to restore normal processing. We’ll provide another update within 60 minutes.

Order processing has returned to normal. We’re monitoring to ensure it remains stable. We’ll provide another update within 60 minutes.

This incident has been resolved. Order processing and service activations were delayed. Normal processing has been restored and has remained stable. We apologize for any inconvenience this may have caused.

We've identified an issue affecting Rise 360 where some users may experience slowness and errors while working on their content. Our team is actively working on a fix.

A fix has been applied for this. If your course is still stuck on Duplicating, cancel the action and try again. Things should be back to normal, and we're continuing to monitor performance closely.

This incident has been resolved.

Salesforce is currently facing an outage and is impacting purchases. Our team is aware and actively working to restore full functionality as quickly as possible.

A fix has been implemented and our team is monitoring the situation closely. We'll share another update once the maintenance window has concluded

This incident has been resolved.

AI Avatar videos with two or more minutes of audio are currently failing to generate. Videos longer than 90 seconds may also fail intermittently. Videos under 60 seconds are generating reliably. We’ve identified this as an issue with one of our upstream providers and are working with them to restore normal service.

We’ve confirmed that the issue is now also impacting shorter videos, which are still generating successfully but may take longer than expected to complete. Our upstream provider is investigating this, and we’re continuing to work with them to identify the cause and restore normal functionality. We’ll share further updates as we learn more.

We’re continuing to work with our upstream provider, who is currently investigating the issue affecting AI Avatar video generation. We’ll share further updates as we learn more.

A fix has been deployed to address the issue. We're actively monitoring the performance and working with our provider to restore full stability.

This incident has been resolved.

PDF exports in Rise 360 are taking longer than expected to complete. We’re investigating the delays and working to restore normal processing.

PDF exports in Rise 360 are processing normally again. We’re monitoring to confirm performance remains stable.

This incident has been resolved.

Customers are unable to export Rise 360 courses to PDF. We're investigating this issue and working to restore PDF exports.

We've identified the issue preventing Rise 360 PDF exports from processing and deployed a fix. PDF exports are processing again, and we're continuing to monitor performance.

This incident has been resolved.

We're investigating an issue affecting video searches in Content Library for Storyline 360. At this time, searching for videos may fail because of an issue with our video content provider. Other Content Library assets, including images, icons, and illustrations, aren't affected. We're working with our provider to restore service as quickly as possible. We'll share another update as soon as we have more information.

We are continuing to investigate this issue.

Video searches in Content Library for Storyline 360 are working again. Our video content provider has restored service, and we're seeing successful searches. We'll continue to monitor performance to confirm everything remains stable before resolving this incident. Thanks for your patience.

This incident has been resolved.

We're investigating an issue affecting PDF exports in Rise 360. Customers may be unable to export courses as PDFs. We're actively investigating the cause and will share another update as soon as we have more information. We understand this impacts your work and appreciate your patience while we investigate.

We are continuing to investigate this issue.

We've implemented a fix for the issue affecting PDF exports in Rise 360. Customers should now be able to export courses as PDFs again. We're continuing to monitor performance to ensure the fix is working as expected. Thank you for your patience while we worked to resolve this issue.

We are continuing to monitor for any further issues.

This incident has been resolved.

Video files aren’t appearing in published LMS or web output. We’re investigating and working to restore expected publishing behavior.

Video files are appearing again in published LMS and web output. We're monitoring the fix to ensure the issue is fully resolved. If you published a course while this issue was active, republish it to ensure video files are included as expected.

Video files are appearing again in published LMS and web output. We're monitoring the fix to ensure the issue is fully resolved. The issue affected customers from approximately 9:12 AM ET until 1:20 PM ET. If you published a course during that time, republish it to ensure video files are included as expected.

This incident has been resolved.

Some customers are unable to load Rise 360 Quick Share courses. We're investigating the issue and working to identify the cause. We'll share more information here as soon as it's available.

We've resolved the issue that prevented Rise 360 Quick Share courses from loading. If you're still unable to load a Quick Share course, please refresh your browser and try again. Thank you for your patience.

Learners can now start quizzes in Reach 360 and Rise.com. We've confirmed the fix has been deployed and quiz functionality has been restored. If you published a course to an LMS while this issue was active, republish the course to ensure quizzes work correctly. If you're still unable to start a quiz, refresh your browser and try again.

We're investigating a possible issue with our upstream feature management platform. We'll share more information here as soon as it's available.

We are continuing to investigate this issue.

We experienced an outage with our upstream feature management platform. The incident has been resolved, and all features are functional again. We're continuing to monitor performance. If you are experiencing issues finding or accessing features, please refresh your browser to restore normal functionality. Storyline 360 users may need to relaunch the application.

We’re continuing to monitor performance closely to ensure services remain stable.

All features are functional again. We're continuing to monitor performance.

This incident has been resolved.

Customers cannot place orders or manage subscriptions through articulate.com. The e-commerce checkout and Account Management pages are currently in maintenance mode while we investigate and work to restore service.

Service has been restored. Customers can once again place orders and manage subscriptions through articulate.com. We're continuing to monitor performance to ensure everything remains stable.

We're investigating an issue affecting custom block editing in Rise 360. Users see a "Something went wrong" page when they try to edit custom blocks. We're actively investigating the cause and will share another update as soon as we have more information.

We've identified the cause of an issue affecting custom block editing in Rise 360. We're working to restore normal functionality as quickly as possible. We'll share another update as we make progress. We appreciate your patience.

We've implemented a fix for the issue affecting custom block editing in Rise 360. Custom block editing is working again, and we're monitoring the service to confirm everything remains stable. Please refresh your browser page before editing custom blocks.

This incident has been resolved.

Rise 360 and Storyline 360 customers using a glossary for translation may experience translation failures. We’ve identified an issue with DeepL glossary creation and are investigating. Translations that don’t use a glossary are not affected at this time.

Rise 360 and Storyline 360 customers using a glossary for translation may experience translation failures. Glossary creation continues to be impacted. We’re working with our upstream providers to investigate the issue. Translations appear stable when a glossary is not used.

We are continuing to investigate this issue.

Rise 360 and Storyline 360 customers using a glossary for translation may experience translation failures. We’ve identified the root cause and are working on a fix. Glossary creation continues to be impacted. Translations remain stable when a glossary is not used.

A fix has been deployed to address the issue affecting translations in Rise 360 and Storyline 360 when using a glossary. Translation requests using glossaries should now process successfully. We will continue to monitor the situation and provide further updates as needed.

This incident has been resolved.

We’re investigating slow loading times when AI Assistant fetches text-to-speech voices in Storyline 360 and Rise 360. Creators may notice delays when opening the AI Audio dialog in Storyline 360 or selecting 'View all voices' in Rise 360. Shared voices still load as expected. In Storyline, when opening the dialog to view/edit an existing script, it will appear empty until the voices load. As a workaround, please wait for the voice list to finish loading. We’re sorry for the trouble.

Creators may experience delays when accessing AI Audio features in Storyline 360 and Rise 360. In Storyline 360, the AI Audio dialog may take longer than expected to load. When viewing or editing an existing script, the script may appear empty until the voice list finishes loading. Some Creators may also experience delays or errors when adding voices from the voice library. In Rise 360, selecting View all voices may load slowly. Shared voices continue to load as expected. As a workaround, please wait for the voice list to finish loading before selecting or adding a voice. We're investigating the issue and will share another update as soon as we have more information. We're sorry for the trouble.

We've identified the issue that caused delays when accessing AI Audio features in Storyline 360 and Rise 360. We're starting to see recovery across AI Audio in Storyline 360 and Rise 360, as well as other AI Assistant features. Some Creators may still experience delays while recovery continues. We're monitoring progress closely and will share another update as soon as we have more information. We're sorry for the trouble.

Recovery across AI Audio in Storyline 360 and Rise 360, as well as other AI Assistant features, has remained stable. Services are operating normally, and we're continuing to monitor performance to ensure stability. If you're still experiencing noticeable delays or errors, please contact us at [email protected]. We will provide another update soon.

This incident has been resolved. AI Audio in Storyline 360 and Rise 360, along with other AI Assistant features, are operating normally. We’ve continued to monitor performance and have confirmed stable service. Thank you for your patience.

We're looking into reports that AI Assistant image generation isn't working in Rise 360 and Storyline 360. When attempting to generate images, the modal may get stuck loading or fail to complete. We are actively investigating the cause and will share an update as soon as we have more information.

Users may experience an indefinite loading screen or receive a content moderation error message when using the AI image generation feature. As a temporary workaround, you can disable the latest image generation model in your settings and then try generating images again. We're actively working to resolve this issue and will provide another update as soon as more information becomes available. If you continue to experience issues, please reach out to us at [email protected].

Users may experience an indefinite loading screen or receive a content moderation error message when using the AI image generation feature. AI course draft generation is also affected by this incident. As a temporary workaround for AI image generation issues, you can disable the latest image generation model in your settings and then try generating images again. We're actively working to resolve this issue and will provide another update as soon as more information becomes available.

Users may experience an indefinite loading screen or receive a content moderation error message when generating AI images. AI course draft generation may also fail or take longer than expected. We've traced this issue to capacity constraints with one of our downstream providers. We're actively working to increase available capacity and reduce the impact. If you're having trouble generating AI images, disable the latest image generation model in your settings and then try generating images again. We're actively working to resolve this issue and will share another update as soon as we have more information. For additional help, please contact [email protected].

We've increased the available capacity with our downstream provider and we are currently monitoring the results. We'll share another update as soon as possible.

We’ve increased available capacity with our downstream provider and have resumed key functionality. Performance is improving, and we’re seeing pending requests continue to process. We’re monitoring the results closely and will share another update as soon as possible. Thank you for your patience.

We've increased available capacity with our downstream provider and have resumed key functionality. Performance continues to improve, and pending course draft generations are processing successfully. We're also seeing stable image generation performance with no recent errors reported. We're monitoring the results closely and will share another update as soon as possible. Thank you for your patience.

Course draft generation is now processing normally, and new requests are being handled as expected. Image generation remains stable and is working as expected. We’re continuing to monitor the service and working with our downstream provider to improve additional capacity. We’ll share another update as soon as possible. Thank you for your patience.

We're currently investigating reports of users experiencing delays or getting stuck while creating AI Course Drafts in Rise 360. If you're affected, please do not cancel the process, as the draft may still complete successfully given additional time. Separately, users creating AI-generated images may encounter issues when using the latest image generation model. As a temporary workaround, we recommend switching to a different image generation model until the issue is resolved. We're actively investigating both issues and working to identify the root cause. We'll share another update as soon as we have more information.

We've identified the cause of the issue affecting AI Course Drafts in Rise 360, as well as the issue impacting AI image generation when using the latest image generation model. Our team is now working on a solution and will continue to provide updates as progress is made.

We have implemented changes to address the issues affecting AI Course Drafts in Rise 360 and AI image generation when using the latest image generation model. Performance has improved, and we're seeing normal service behavior. We are continuing to monitor the service closely to ensure stability.

We implemented changes to address the issues affecting AI Course Drafts in Rise 360 and AI image generation when using the latest image generation model. The service has remained stable during the monitoring period, and this incident has been resolved. Thank you for your patience while we worked to address this issue.