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    Artsy outage history

    50 recorded Artsy incidents since July 2020, with official updates, affected components, duration and resolution information.

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    Slower response times for services

    Started December 8, 2025 at 2:48 PM UTC · 6h 10m

    Pending
    Affected components
    Artsy APIConversationsContentE-commerceAnalyticsContent ManagementPartnersAuctions Bidding
    1. December 8, 2025 at 2:48 PM UTCinvestigating

      We are currently investigating this issue.

    2. December 8, 2025 at 2:55 PM UTCinvestigating

      We are continuing to investigate this issue.

    3. December 8, 2025 at 3:03 PM UTCmonitoring

      A fix has been implemented and we are monitoring the results.

    4. December 8, 2025 at 6:55 PM UTCmonitoring

      This incident has been resolved.

    5. December 8, 2025 at 8:58 PM UTCresolved

      This incident has been resolved.

    artsy.net is down

    Started November 18, 2025 at 12:25 PM UTC · 5h 54m

    OutageMajor incident
    Affected components
    Artsy APIConversationsContentE-commerceAnalyticsContent ManagementPartnersAuctions Bidding
    1. November 18, 2025 at 12:25 PM UTCinvestigating

      We’re currently investigating elevated error rates and response times within artsy.net and the mobile app. We’ll post an update soon.

    2. November 18, 2025 at 12:26 PM UTCinvestigating

      We are continuing to investigate this issue.

    3. November 18, 2025 at 12:52 PM UTCidentified

      An upstream service we rely on (Cloudflare) is "experiencing an internal service degradation". We'll continue to monitor their incident resolution status. We expect our own services to recover as soon as they're back up and running. For more details on the Cloudflare outage, you may visit their status page: https://www.cloudflarestatus.com/incidents/8gmgl950y3h7

    4. November 18, 2025 at 1:42 PM UTCmonitoring

      Artsy services have recovered and availability has returned to expected levels. We'll continue monitoring the Cloudflare outage for any further disruption.

    5. November 18, 2025 at 6:19 PM UTCresolved

      This incident has been resolved.

    Image processing delays

    Started October 31, 2025 at 3:54 PM UTC · 5h 7m

    IssuesMinor incident
    Affected components
    ContentPartnersAuctions Bidding
    1. October 31, 2025 at 3:54 PM UTCidentified

      The issue has been identified and a fix is being implemented.

    2. October 31, 2025 at 4:43 PM UTCmonitoring

      A fix has been implemented and we are monitoring the results.

    3. October 31, 2025 at 9:01 PM UTCresolved

      This incident has been resolved.

    Degraded performance in search

    Started October 20, 2025 at 10:16 AM UTC · 16m

    IssuesMinor incident
    Affected components
    Artsy for AndroidContentArtsy for iPhone
    1. October 20, 2025 at 10:16 AM UTCinvestigating

      We are seeing degraded performance in search on artsy.net and other clients. We are investigating the issue.

    2. October 20, 2025 at 10:18 AM UTCinvestigating

      We are continuing to investigate this issue.

    3. October 20, 2025 at 10:32 AM UTCresolved

      All systems are now operating normally.

    Elevated error rates and response times on artsy.net

    Started October 16, 2025 at 1:10 PM UTC · 3h 51m

    Pending
    Affected components
    Content
    1. October 16, 2025 at 1:10 PM UTCinvestigating

      We’re currently investigating elevated error rates and response times within artsy.net and the mobile app. We’ll post an update soon.

    2. October 16, 2025 at 2:03 PM UTCmonitoring

      The period of high latency and 5xx errors has concluded. All systems are now operating normally. We will continue to monitor to ensure continued stability.

    3. October 16, 2025 at 5:01 PM UTCresolved

      All systems are now operating normally.

    Artsy.net down

    Started October 2, 2025 at 2:37 PM UTC · 3h 6m

    Pending
    Affected components
    ContentE-commercePartnersAuctions Bidding
    1. October 2, 2025 at 2:37 PM UTCinvestigating

      We noticed that artsy.net is breaking for many users. We are currently working on a fix

    2. October 2, 2025 at 2:38 PM UTCinvestigating

      We are continuing to investigate this issue.

    3. October 2, 2025 at 3:00 PM UTCmonitoring

      Artsy.net is working fine now - we are monitoring status

    4. October 2, 2025 at 5:43 PM UTCresolved

      This incident has been resolved.

    Increased latency across Artsy

    Started May 19, 2025 at 3:30 AM UTC · 0m

    OutageCritical incident
    1. May 19, 2025 at 5:55 PM UTCresolved

      This incident was resolved on Monday May 19th at 12:30pm EDT. This incident affected: Artsy for iPhone, Artsy for Android, Artsy API, Artsy Content Management System (CMS) (Content Management, Conversations, Analytics), and Artsy.net Website (Content, E-commerce, Auctions Bidding, Partners).

    Newly uploaded image Processing Delays

    Started May 1, 2025 at 8:32 PM UTC · 3h 7m

    Pending
    Affected components
    Partners
    1. May 1, 2025 at 8:32 PM UTCinvestigating

      Currently investigating some delays on processing of newly uploaded images

    2. May 1, 2025 at 11:39 PM UTCinvestigating

      Image processing delays have been resolved.

    3. May 1, 2025 at 11:39 PM UTCresolved

      This incident has been resolved.

    Auctions are experiencing outage

    Started September 26, 2024 at 2:57 PM UTC · 17m

    OutageMajor incident
    Affected components
    Artsy for AndroidContentE-commerceArtsy for iPhoneAuctions Bidding
    1. September 26, 2024 at 2:57 PM UTCinvestigating

      We are currently investigating this issue.

    2. September 26, 2024 at 3:06 PM UTCmonitoring

      A fix has been implemented and we are monitoring the results.

    3. September 26, 2024 at 3:14 PM UTCresolved

      This incident has been resolved.

    Increased latency across Artsy

    Started September 17, 2024 at 6:21 PM UTC · 49m

    OutageMajor incident
    Affected components
    Artsy APIArtsy for AndroidConversationsContentE-commerceAnalyticsContent ManagementPartnersArtsy for iPhoneAuctions Bidding
    1. September 17, 2024 at 6:21 PM UTCinvestigating

      We are currently investigating this issue.

    2. September 17, 2024 at 6:57 PM UTCmonitoring

      A fix has been implemented and we are monitoring the results.

    3. September 17, 2024 at 7:10 PM UTCresolved

      This incident has been resolved.

    SMS delivery degraded

    Started June 28, 2024 at 1:21 PM UTC · 22m

    IssuesMinor incident
    Affected components
    Content Management
    1. June 28, 2024 at 1:21 PM UTCinvestigating

      We are currently investigating reports of failed SMS deliveries.

    2. June 28, 2024 at 1:35 PM UTCidentified

      The issue has been identified and a fix is being implemented.

    3. June 28, 2024 at 1:43 PM UTCresolved

      This incident has been resolved.

    Some email Delivery and Configuration Disruptions

    Started April 29, 2024 at 2:24 PM UTC · 12h 27m

    IssuesMinor incident
    Affected components
    E-commerce
    1. April 29, 2024 at 2:24 PM UTCinvestigating

      We are currently experiencing a disruption in some email delivery and e-mail configuration services due to a performance issue with an external service provider. This is affecting our ability to send alerts, offer emails, and configure e-mail notifications.

    2. April 29, 2024 at 2:26 PM UTCinvestigating

      We are continuing to investigate this issue.

    3. April 29, 2024 at 2:28 PM UTCidentified

      The issues have been identified and it's being fixed at the moment.

    4. April 30, 2024 at 2:51 AM UTCresolved

      Our external provider has fixed the issue on their end and our services are back up.

    Search service degraded

    Started April 16, 2024 at 1:04 PM UTC · 3h 10m

    IssuesMinor incident
    Affected components
    Artsy for AndroidE-commerceContent ManagementArtsy for iPhone
    1. April 16, 2024 at 1:04 PM UTCinvestigating

      We are seeing degraded performance in search on artsy.net and other clients. We are investigating the issue.

    2. April 16, 2024 at 1:07 PM UTCinvestigating

      We are continuing to investigate this issue.

    3. April 16, 2024 at 2:06 PM UTCidentified

      The issue has been identified and a fix is being implemented.

    4. April 16, 2024 at 2:21 PM UTCmonitoring

      A fix has been implemented and we are monitoring the results.

    5. April 16, 2024 at 4:13 PM UTCresolved

      This incident has been resolved.

    Facebook authentication broken in App and Web

    Started March 1, 2024 at 10:47 AM UTC · 3h 25m

    IssuesMinor incident
    Affected components
    Artsy for AndroidContentArtsy for iPhone
    1. March 1, 2024 at 10:47 AM UTCinvestigating

      We are currently investigating the issue.

    2. March 1, 2024 at 10:49 AM UTCidentified

      The issue has been identified and a fix is being implemented.

    3. March 1, 2024 at 2:12 PM UTCresolved

      This incident has been resolved.

    Degradation of API performance

    Started January 29, 2024 at 7:31 PM UTC · 23h 37m

    IssuesMinor incident
    Affected components
    Artsy APIArtsy for AndroidE-commercePartnersArtsy for iPhone
    1. January 29, 2024 at 7:31 PM UTCinvestigating

      We are currently investigating the issue

    2. January 29, 2024 at 8:12 PM UTCidentified

      The issue has been identified and a fix is being implemented.

    3. January 29, 2024 at 8:19 PM UTCmonitoring

      A fix has been implemented and we are monitoring the results.

    4. January 30, 2024 at 7:08 PM UTCresolved

      This incident has been resolved.

    Issues loading conversations and sending messages

    Started August 24, 2023 at 2:14 PM UTC · 4h 5m

    OutageCritical incident
    Affected components
    Conversations
    1. August 24, 2023 at 2:14 PM UTCinvestigating

      We are currently investigating this issue.

    2. August 24, 2023 at 2:57 PM UTCmonitoring

      A fix has been implemented and we are monitoring the results.

    3. August 24, 2023 at 6:20 PM UTCresolved

      This incident has been resolved.

    Email responses to conversations experiencing delayed delivery

    Started August 15, 2023 at 11:14 AM UTC · 3h 25m

    OutageMajor incident
    Affected components
    Conversations
    1. August 15, 2023 at 11:14 AM UTCmonitoring

      Responses to a conversation via email between Monday, August 14th, 2023 at 9:06 PM GMT+02:00 and Tuesday, August 15th, 2023 at 11:50 AM GMT+02:00 were delayed due to a system malfunction. A fix has been implemented and all messages will be delivered over the next few hours.

    2. August 15, 2023 at 11:15 AM UTCmonitoring

      We are continuing to monitor for any further issues.

    3. August 15, 2023 at 2:40 PM UTCresolved

      This incident has been resolved.

    Artist pages error on load

    Started March 16, 2023 at 10:26 PM UTC · 1h 38m

    OutageMajor incident
    Affected components
    Artsy APIArtsy for AndroidE-commerceArtsy for iPhone
    1. March 16, 2023 at 10:26 PM UTCidentified

      Users may encounter an error when navigating to artist pages. We have identified the root cause and stopped it. Attempting to have those pages recover to a healthy state.

    2. March 16, 2023 at 10:45 PM UTCmonitoring

      A fix has been implemented and we are monitoring the results.

    3. March 17, 2023 at 12:04 AM UTCresolved

      This incident has been resolved.

    [CMS] Users are having trouble uploading images since yesterday evening

    Started March 10, 2023 at 1:36 PM UTC · 3h 9m

    IssuesMinor incident
    Affected components
    Content Management
    1. March 10, 2023 at 1:36 PM UTCinvestigating

      We are currently investigating this issue.

    2. March 10, 2023 at 2:53 PM UTCmonitoring

      A fix has been implemented and we are monitoring the result.

    3. March 10, 2023 at 2:55 PM UTCmonitoring

      We are continuing to monitor for any further issues.

    4. March 10, 2023 at 4:45 PM UTCresolved

      This incident has been resolved.

    CMS Unable to Load

    Started February 28, 2023 at 3:20 PM UTC · 1h 8m

    Pending
    Affected components
    ConversationsAnalyticsContent Management
    1. February 28, 2023 at 3:20 PM UTCidentified

      The issue has been identified and a fix is being implemented.

    2. February 28, 2023 at 3:47 PM UTCmonitoring

      CMS is back up, but we are monitoring to ensure no further issues.

    3. February 28, 2023 at 4:27 PM UTCresolved

      This incident has been resolved.