Where does Uptimus get the official Atlassian Support status?

Uptimus reads the official Atlassian Support status source and normalizes its incidents, maintenance windows and component states. The links below let you verify the provider information directly. Atlassian Support Status Page: https://support.status.atlassian.com Atlassian Support Home Page: https://support.atlassian.com

Atlassian Support says it is up, but I am having issues. What could be wrong?

The official page may not yet reflect a new incident, the problem may affect only a small group of accounts or one region, or it may be local to your device, network, software or ISP. Check the affected components and community reports above, test another connection or device, and contact Atlassian Support support if the problem continues.

How can I check whether Atlassian Support is having issues?

Compare the normalized status and recent incidents on this page with the official provider source. Uptimus keeps official component changes, maintenance, community reports and recent incident details together so you can distinguish a broad outage from a local problem.

How to get notified about Atlassian Support outages?

Add Atlassian Support to your Uptimus workspace, then choose the event types and delivery channels you want to use. Depending on your plan and configuration, alerts can be sent by email, push, webhook or configured integrations for major outages, smaller issues, maintenance and recovery. If Atlassian Support exposes components, you can monitor all of them or restrict official alerts to the products your team uses.

Last checked Oct 27, 12:21 AM UTC

Atlassian Support status

Q: Is Atlassian Support down?

Atlassian Support has active maintenance.

Customer support and resources for Atlassian products.

Experiencing an issue?

Is Atlassian Support down?

Maintenance

Having issues with Atlassian Support?

Share your experience to help others stay informed.

Latest activity

Last 24 hours

Official status checked
Atlassian Support has active maintenance
Official provider status
Oct 27, 12:21 AM UTC

Atlassian Support outage reports

0 individual report entries in the last 24 hours. This list includes legacy imports; external source aggregates are shown in the chart.

No recent outage reports

No community outage reports have been submitted for this service in the last 24 hours.

Atlassian Support outage map

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Atlassian Support outage map

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Atlassian Support status history

Official status observations, not measured service uptime.

Atlassian Support components

Component name	Status
Atlassian Support Support Portal status	Up
Atlassian Support Ticketing status	Up
Atlassian Support Knowledge Base status	Up
Atlassian Support Community status	Up
Atlassian Support API Docs status	Up
Atlassian Support Public Issues Tracker status	Up
Atlassian Support Training status	Up
Atlassian Support Blogs status	Up
Atlassian Support Careers status	Up
Atlassian Support Content Delivery status	Up

Atlassian Support incident history

Official incidents, early warnings and community reports are identified separately. Early warning history covers only the last 24 hours. Dates use your time zone.

View more history

Incident name	Duration	StartedUTC	Acknowledged	Severity
Official statusResolved	50m	Oct 1, 20267:01 AM UTC	Yes	Minor
Official statusResolved	7h 30m	Sep 23, 202612:44 PM UTC	Yes	Major
Official statusResolved	1h 45m	May 14, 20265:03 AM UTC	Yes	Critical
Official statusResolved	31m	May 8, 20261:31 AM UTC	Yes	Minor
Official statusResolved	1h 9m	May 2, 20261:38 AM UTC	Yes	Critical
Official statusResolved	2h 48m	Apr 13, 20267:29 AM UTC	Yes	Minor
Official statusResolved	51m	Apr 2, 20261:49 AM UTC	Yes	Critical
Official statusResolved	55m	Dec 17, 20251:48 PM UTC	Yes	Minor

Community Discussion

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About Atlassian Support monitoring on Uptimus

Uptimus monitors Atlassian Support through its official status source and normalizes published incidents, maintenance windows and component health into one consistent service status.

This page currently includes 13 monitored components, 51 indexed incidents, 52 maintenance windows and 4 days of known history.

Uptimus is an independent monitoring service and is not affiliated with Atlassian Support. A healthy status does not guarantee that every user, device or region is unaffected.

How Uptimus monitors Atlassian Support

Get notified when Atlassian Support or one of its monitored components reports a major outage or another critical service disruption. Alerts can be routed through the notification channels enabled for your workspace, including email, push and configured integrations. The available history contains 51 indexed incidents, giving each alert context beyond the current status. A recent indexed incident was “Job processing and scheduling is degraded affecting multiple Atlassian products”.

Get notified about degraded performance, partial impact and smaller incidents that do not represent a complete outage. Uptimus currently tracks 13 Atlassian Support components: Support Portal, Ticketing, Knowledge Base, Community. Alerts can be routed through the notification channels enabled for your workspace, including email, push and configured integrations.

Scheduled maintenance

Planned work published by the official provider.

Atlassian Community Forum read-only mode for maintenance
Resolved
The scheduled maintenance has been completed.
Started Sep 11, 2026, 03:41 PM UTC · Resolved Sep 22, 2026, 03:41 PM UTC
jira.atlassian.com scheduled maintenance notice
Resolved
Maintenance tasks have now been completed.
Started Nov 30, 2025, 10:00 AM UTC · Resolved Nov 30, 2025, 11:04 AM UTC
Preferences Center scheduled maintenance
Resolved
The scheduled maintenance has been completed.
Started Oct 23, 2025, 08:00 PM UTC · Resolved Oct 23, 2025, 09:05 PM UTC
Support Platform Scheduled Maintenance
Resolved
The scheduled maintenance for our customer support platform has been successfully completed as of 05 Oct 2025 (17:30 UTC). Access to support tickets has been fully restored and operations are back to normal.
Started Oct 3, 2025, 11:45 PM UTC · Resolved Oct 5, 2025, 06:10 PM UTC
confluence.atlassian.com Scheduled Maintenance
Resolved
The scheduled maintenance has been completed.
Started Jul 13, 2025, 09:00 PM UTC · Resolved Jul 13, 2025, 09:27 PM UTC
confluence.atlassian.com Scheduled Maintenance
Resolved
The scheduled maintenance has been completed.
Started Jul 11, 2025, 03:17 PM UTC · Resolved Jul 12, 2025, 03:32 PM UTC
community.atlassian.com Scheduled Maintenance
Resolved
The scheduled maintenance has been completed.
Started Apr 23, 2025, 06:45 AM UTC · Resolved Apr 23, 2025, 11:00 AM UTC
community.atlassian.com Scheduled Maintenance
Resolved
The scheduled maintenance has been completed.
Started Mar 25, 2025, 02:50 AM UTC · Resolved Mar 25, 2025, 06:00 AM UTC

Maintenance notifications

Receive alerts when Atlassian Support publishes planned, scheduled or active maintenance affecting the service. Uptimus has indexed 52 maintenance windows from the available Atlassian Support history. Alerts can be routed through the notification channels enabled for your workspace, including email, push and configured integrations.

Recovery notifications

Know when Atlassian Support or an affected component returns to healthy operation after an issue or outage. The current page contains 4 days of known status history, while resolved events remain available for later review. Alerts can be routed through the notification channels enabled for your workspace, including email, push and configured integrations.

Status messages

Uptimus stores the incident headline published by Atlassian Support and presents it with the normalized service status. The available history contains 51 indexed incidents, giving each alert context beyond the current status. A recent indexed incident was “Job processing and scheduling is degraded affecting multiple Atlassian products”.

Status details

Incident and maintenance updates are preserved so you can follow investigations, mitigations and recovery progress. A recent official update preserved by Uptimus reads: “### Summary On October 1, 2026, between 01:00 and 07:25 UTC, degraded job processing and scheduling impacted Atlassian products including Bitbucket Cloud, Confluence, Forge apps, Jira, and Jira Service Management in all commercial cloud regions. This caused…”.

Component status filtering

Choose all components or only the Atlassian Support products you use. Official alerts then respect that component selection. Uptimus currently tracks 13 Atlassian Support components: Support Portal, Ticketing, Knowledge Base, Community. Filtering changes which official alerts are delivered; it does not remove the provider's events from the public history.

Fair questions, straight answers.

Comparison

Uptimus vs Downdetector for Atlassian Support

Downdetector public pages are led by user reports. Uptimus combines community activity with official provider incidents, maintenance windows and component health when the source publishes them.

Uptimus vs Downdetector for Atlassian Support
Comparison criteria	Uptimus	Downdetector
Community outage reports for Atlassian Support	Included	Included
Adaptive baseline that separates isolated reports from wider disruption	Included	Included
24-hour report activity and regional outage view	Included	Included
One workspace for websites, provider status pages, Steam games and Android apps and games	Included	Separate product
Email, push and webhook alerts from the same workspace	Included	Separate product
Official incident updates and status timeline for Atlassian Support	Included	User-report led
Component health and maintenance windows kept separate	Included	Limited on public pages

IncludedUser-report led · Limited on public pagesSeparate product

The official status page for Atlassian Support reports normal operation. 0 reports were recorded for Atlassian Support in the last 24 hours. Last official check: Oct 27, 12:21 AM UTC.