53 recorded Autobooksco incidents since July 2019, with official updates, affected components, duration and resolution information.
We're aware of an issue impacting access to Autobooks at our Banno financial institutions and are investigating
The team has deployed a fix for user access to the Autobooks platform and is monitoring
This incident has been resolved.
The team is engaged with resolving an incident affecting the Autobooks Web Application and API
The team has observed broad recovery for the Autobooks Receivables Platform and is monitoring for further issues
This incident has been resolved.
The team has identified an issue with the Bill Pay application and is currently investigating the issue.
A fix has been implemented and we are monitoring the results. All services are operational.
This incident has been resolved.
Our P2P service is experiencing intermittent issues. This is not an outage, but occurrences are frequent enough for us to alert on. The root cause is known and a fix is being applied. Subscribe to status alerts for updates. The rest of the Autobooks bill payment platform is operational.
This incident has been resolved.
We are currently experiencing an issue that is causing delays in payment creation. The team is investigating and will provide an update on this page as soon as possible.
The team has identified and resolved the issue responsible for the degraded performance on the Autobooks Payables Platform.
The team is engaged with investigating an issue affecting the performance of the Receivables Platform
The team is actively monitoring the platform for further issues and is not seeing any impact to users as of 11:10.
This incident has been resolved.
We are aware of some users experiencing issues attempting to create payments and are actively working to resolve the issue.
The team is engaged with resolving the issue affecting payment creation
The payables platform is now fully functional. We are continuing to monitor the platform.
This incident has been resolved.
The team is engaged and is continuing to investigate an Autobooks platform outage resulting from global Microsoft Azure issues.
The Autobooks receivables platform is currently unavailable due to a global Microsoft outage. Our team is continuing to monitor the issue and working to restore services as quickly as possible.
The Autobooks receivables application is now intermittently available as Microsoft continues to resolve the global network issues. Our team is continuing to monitor to ensure that all services fully recover.
Microsoft has resolved the global network issue. The Autobooks receivables application is now fully available.
We are currently experiencing higher than expected latency across all UIs due to a widespread internet outage. Our team is currently investigating.
We are continuing to investigate this issue.
Autobooks Payments Network (APN) services are currently impacted by the nationwide internet outage. Due to the strong likelihood of impact to the success and timeliness of your customers' bill payments, Autobooks has temporarily disabled access to the Bill Payment user interface. Restoring access to bill payments, while minimizing the negative impact to your Financial Institution and your customers is our highest priority. Our team is closely monitoring the outage exploring opportunities to minimize the length and severity of this impact.
We are seeing services recover across many of our AWS-hosted systems, but are continuing to investigate and monitor errors being seen within our critical processing infrastructure. Our application will continue to display an offline message to users until we are confident that our service provider is fully functional. We will provide another update at 7:30pm ET.
The AWS outage has been resolved and our application is now available. Our team is continuing to monitor the status of the system.
Some users may encounter issues using the Portal Pay, Person to Person, or Account to Account apps. Our team is investigating and will provide additional details as they become available.
We continue to see intermittent issues affecting users and are continuing to investigate. Transactions created using Portal Pay, Person to Person, and Account to Account will process successfully and confirmation emails are being delivered, but users may not see a success message immediately in the application.
We are continuing to work on resolving the issue. Transactions created using Portal Pay, Person to Person, and Account to Account will process successfully and confirmation emails are being delivered, but users may not see a success message immediately in the application.
A fix has been implemented and we are continuing to monitor.
This incident has been resolved.
We are currently investigating this issue.
This incident has been resolved.
Some users may encounter issues using Portal Pay, Account to Account, or Person to Person apps. Our team is investigating and will provide additional details as they become available.
A fix has been implemented and the team is currently monitoring all apps.
The issue has been resolved.
Some users may encounter issues using Portal Pay, Account to Account, or Person to Person apps. Our team is investigating and will provide additional details as they become available.
The cause has been identified and the team is working to resolve the issue.
We are continuing to work on a fix for this issue.
A fix has been implemented and payments are successfully processing. The team is continuing to monitor.
The issue has been resolved.
The team has identified an issue with BillPay and is engaged
The team is monitoring for further issues at this time.
This incident has been resolved.
Our team is currently investigating an issue causing Person to Person payments to fail
The team has deployed an update and is monitoring for any further payment failures.
This incident has been resolved.
Some users may encounter an error when loading the Bill Pay application. Our team is investigating and will provide additional details as they become available.
A fix has been implemented and the team is continuing to monitor the situation.
The incident has been resolved.
Our team is actively investigating and will provide an update as soon as possible.
A fix has been implemented and the team is monitoring
This incident has been resolved.
We are experiencing an intermittent outage of our application.
We have resolved the issue and are continuing to monitor.
We're currently investigating an issue impacting our customer’s ability to use Autobooks. Engineers are engaged and working to resolve the issue as quickly as possible.
At this time, we are no longer observing the issue that was affecting customers' ability to use Autobooks. The Autobooks team is continuing to monitor the issue.
This incident has been resolved.
We’re experiencing an issue due to a problem identified by one of our network infrastructure providers, which is affecting some of our customers. We're working with them to resolve the issue as quickly as possible.
At 10:10 AM EDT, our network infrastructure provider rolled out a mitigation for the issue. We are continuing to monitor our network infrastructure providers' updates on the situation.
As of 4:06 PM EDT, our network infrastructure provider has implemented an additional mitigation for this issue and are in the process of validating full recovery. The Autobooks Platform is fully available at this time.
The incident has been resolved by our network infrastructure provider.
