Avalara Exemption Certificate Management Service Degradation
Pending
- resolved
The Avalara Exemption Certificate Management service has been fully restored.
14 recorded Avalara incidents since April 2026, with official updates, affected components, duration and resolution information.
The Avalara Exemption Certificate Management service has been fully restored.
Customers may be experiencing degraded service levels. A response team is actively investigating the issue. This page will be kept up to date with new information.
The issue has been identified and a fix is being implemented.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
Avalara Business Licenses customers may be experiencing degraded service levels. A response team is actively investigating the issue. This page will be kept up to date with new information.
The response team has addressed the issue impacting Avalara Business Licenses and continues to monitor service to ensure the return of full service for all customers.
The Avalara Business Licenses service has been fully restored.
Brazil Tax Docs customers may be experiencing degraded service levels. A response team is actively investigating the issue. This page will be kept up to date with new information.
The response team has addressed the issue impacting Brazil Tax Docs and continues to monitor service to ensure the return of full service for all customers.
The Brazil Tax Docs service has been fully restored.
Avalara Exemption Certificate Management customers may be experiencing a delay in certificate changes applying. A response team is actively investigating the issue. This page will be kept up to date with new information.
The response team has addressed the issue impacting Avalara Exemption Certificate Management and continues to monitor service to ensure the return of full service for all customers.
The Avalara Exemption Certificate Management service has been fully restored.
A third-party vendor supporting our customer support phone system is currently experiencing an issue. As a result, customers contacting support by phone may encounter increased hold times. There is no impact to Avalara product availability or functionality. We are monitoring the vendor's recovery efforts and will provide updates as they become available.
The third-party vendor supporting our customer support phone system has mitigated the impact, and contacts are now routing as expected.
Oobj customers may be experiencing degraded service levels. A response team is actively investigating the issue. This page will be kept up to date with new information.
Oobj customers may be experiencing degraded service levels. The response team has identified the issue and is urgently working on a resolution. This page will be kept up to date with new information.
The response team has addressed the issue impacting Oobj and continues to monitor service to ensure the return of full service for all customers.
The Oobj service has been fully restored.
Avalara E-Invoicing and Live Reporting customers (specifically for Italian Invoices) may be experiencing degraded service levels. A response team is actively investigating the issue. This page will be kept up to date with new information.
The response team has addressed the issue impacting Avalara E-Invoicing and Live Reporting customers (specifically for Italian Invoices) and continues to monitor service to ensure the return of full service for all customers.
The Avalara E-Invoicing and Live Reporting customers (specifically for Italian Invoices) service has been fully restored.
Some Avalara Tax Research customers may be experiencing issues logging into the Avalara Tax Research Portal UI. A response team is actively investigating the issue. This page will be kept up to date with new information.
The response team has addressed the issue impacting Avalara Tax Research Portal UI and continues to monitor service to ensure the return of full service for all customers.
The Avalara Tax Research service has been fully restored.
Avalara 3CE customers may be experiencing degraded service levels. A response team is actively investigating the issue. This page will be kept up to date with new information.
Avalara 3CE customers may be experiencing degraded service levels. The response team has identified the issue and is urgently working on a resolution. This page will be kept up to date with new information.
The response team has addressed the issue impacting Avalara 3CE and continues to monitor service to ensure the return of full service for all customers.
The Avalara 3CE service has been fully restored.
Avalara 3CE customers may be experiencing degraded service levels. A response team is actively investigating the issue. This page will be kept up to date with new information.
The issue has been identified and a fix is being implemented.
This incident has been resolved.
Avalara AvaTax Tax Calculation Service customers may be experiencing delays seeing updates to newly created or updated Items. There is no immediate impact to Tax Calculation calls. A response team is actively investigating the issue. This page will be kept up to date with new information.
Avalara AvaTax Tax Calculation Service customers may be experiencing delays seeing updates to newly created or updated Items. There is no immediate impact to Tax Calculation calls. A response team is actively investigating the issue. This page will be kept up to date with new information.
The Avalara AvaTax Tax Calculation Service has been fully restored.
AvaTax UI customers may be experiencing degraded service levels. A response team is actively investigating the issue. This page will be kept up to date with new information.
AvaTax UI customers may be experiencing degraded service levels. The response team has identified the issue and is urgently working on a resolution. This page will be kept up to date with new information.
The response team has addressed the issue impacting AvaTax UI and continues to monitor service to ensure the return of full service for all customers.
The AvaTax UI service has been fully restored.
Avalara Exemption Certificate Management customers may be experiencing degraded service levels. A response team is actively investigating the issue. This page will be kept up to date with new information.
Avalara Exemption Certificate Management customers may be experiencing degraded service levels. The response team has identified the issue and is urgently working on a resolution. This page will be kept up to date with new information.
The response team has addressed the issue impacting Avalara Exemption Certificate Management and continues to monitor service to ensure the return of full service for all customers.
The Avalara Exemption Certificate Management service has been fully restored.