Badgr outage history

7 recorded Badgr incidents since June 2021, with official updates, affected components, duration and resolution information.

Back to current status

Badges aren't loading in users backpacks

Started February 23, 2023 at 6:15 PM UTC 1h 55m

IssuesMinor incident

Affected components

Badgr Pro (eu.badgr.com)Badgr Pro (badgr.com)Badgr Pro (au.badgr.com)Badgr Pro (ca.badgr.com)

February 23, 2023 at 6:15 PM UTCidentified
Currently, the badge images in users' backpacks aren't loading. We believe we have a resolution to this issue, but we don't have a specific time frame for when this will be resolved. The website is still operational.
February 23, 2023 at 8:10 PM UTCresolved
This incident has been resolved.

BadgeClass Search Issues

Started January 16, 2022 at 8:38 AM UTC 5h 17m

IssuesMinor incident

Affected components

Badgr Pro (eu.badgr.com)Badgr API (api.badgr.io)Badgr Pro (badgr.com)Badgr Pro (au.badgr.com)Badgr Pro (ca.badgr.com)Badgr API (api.eu.badgr.io)Badgr API (api.au.badgr.io)Badgr API (api.ca.badgr.io)

January 16, 2022 at 8:38 AM UTCinvestigating
We are currently investigating an issue affecting the Badgr Pro Pathways search functionality.
January 16, 2022 at 8:42 AM UTCidentified
We have identified the cause of the issue and are working to resolve it.
January 16, 2022 at 9:54 AM UTCmonitoring
A fix has been implemented and we are monitoring the results.
January 16, 2022 at 1:55 PM UTCresolved
This incident has been resolved.

BadgeClass Search Issues

Started December 7, 2021 at 5:44 PM UTC 8h 1m

IssuesMinor incident

Affected components

Badgr Pro (eu.badgr.com)Badgr API (api.badgr.io)Badgr Pro (badgr.com)Badgr Pro (au.badgr.com)Badgr Pro (ca.badgr.com)Badgr API (api.eu.badgr.io)Badgr API (api.au.badgr.io)Badgr API (api.ca.badgr.io)

December 7, 2021 at 5:44 PM UTCinvestigating
We are currently investigating an issue affecting the Badgr Pro Pathways search functionality.
December 7, 2021 at 5:59 PM UTCidentified
We've identified an issue with our downstream service provider, AWS. We will continue to update our status page as we learn more.
December 7, 2021 at 6:46 PM UTCidentified
AWS have identified the issue and are working on a solution.
December 7, 2021 at 11:43 PM UTCidentified
Most of the services serving BadgeClass searching have fully recovered, however we are awaiting for additional services to make a full recovery.
December 7, 2021 at 11:54 PM UTCmonitoring
A fix has been implemented and we are monitoring the results.
December 8, 2021 at 1:45 AM UTCresolved
This incident has been resolved.

BadgeClass Search issues

Started November 18, 2021 at 7:50 PM UTC 6h 19m

IssuesMinor incident

Affected components

Badgr Pro (eu.badgr.com)Badgr Pro (badgr.com)Badgr Pro (au.badgr.com)Badgr Pro (ca.badgr.com)

November 18, 2021 at 7:50 PM UTCinvestigating
We are currently investigating an issue affecting the Badgr Pro Pathways search functionality.
November 18, 2021 at 7:53 PM UTCidentified
We have identified the cause of the issue and are working to resolve it.
November 18, 2021 at 11:28 PM UTCmonitoring
A fix has been implemented and we are monitoring the results.
November 19, 2021 at 2:08 AM UTCmonitoring
The issue has been resolved and services have been restored at this time.
November 19, 2021 at 2:09 AM UTCresolved
This incident has been resolved.

Infrastructure issues.

Started August 31, 2021 at 6:45 PM UTC Ongoing

OutageCritical incident

Affected components

Badgr API (api.badgr.io)Badgr Pro (badgr.com)

August 31, 2021 at 6:45 PM UTCinvestigating
The infrastructure provider is experiencing network issues that are affecting the site.
August 31, 2021 at 7:42 PM UTCinvestigating
This is being caused by an issue with AWS, you can follow their status page at https://status.aws.amazon.com/. We are looking for a workaround.
August 31, 2021 at 8:58 PM UTCinvestigating
AWS has localized the issue to packet loss within an availability zone in the us-west-2 region. We are pursuing a workaround, and we will have an update as soon as more information is available.
August 31, 2021 at 10:51 PM UTCinvestigating
We have isolated the issue and are working around it.
August 31, 2021 at 10:56 PM UTCinvestigating
We have successfully worked around the AWS infrastructure issue and are back online.
August 31, 2021 at 10:57 PM UTCmonitoring
A fix has been implemented and we are monitoring the results.
August 31, 2021 at 11:11 PM UTCresolved
This incident has been resolved.
August 31, 2021 at 11:12 PM UTCpostmortem
This outage was due to an AWS Availability Zone \(usw2-az2\) experiencing packet loss. This caused intermittent issues communicating with critical services required for Badgr to function. A work around was put in place after AWS identified the source of the issue.

Degraded Assertion Creation Performance

Started July 29, 2021 at 4:00 PM UTC 0m

Pending

July 30, 2021 at 12:33 AM UTCresolved
We are currently investigating this issue.

Data Processing Delays - Slow API Response

Started June 1, 2021 at 11:00 AM UTC 0m

IssuesMinor incident

June 11, 2021 at 10:24 PM UTCresolved
Our data processing infrastructure is running behind which is causing inaccuracies in the reporting tools. No data has been lost and the system should be caught up shortly.

Badgr outage history and incident timeline | Uptimus