76 recorded Barracuda incidents since October 2025, with official updates, affected components, duration and resolution information.
We are currently investigating an issue affecting UI access for users with Cloud Protection Layer (CPL) entitlements. Our engineering team is actively working to identify the cause and restore access. We will provide further updates as they become available.
The issue has been identified and a fix is being implemented.
We are currently performing maintenance on our infrastructure. During this maintenance window, access to the Web Interface will be unavailable across all regions. Impact During this time: - Configuration changes cannot be made. - Product dashboard and Web Interface access will be unavailable. - New appliance activations will not be possible. - Appliances may appear offline within the management portal. Services That Remain Available The following services will continue to operate normally: + Scheduled backups will continue to run as planned. + Replication to the Barracuda Cloud will continue to function normally. + The Local Interface will remain available for restore and recovery operations. Our team is actively working to complete the maintenance and restore full functionality as quickly as possible. We appreciate your patience and understanding while we perform these improvements. Additional updates will be provided as they become available. Thank you for choosing Barracuda.
We have completed our maintenance and will monitor the results.
This incident has been resolved.
Barracuda XDR is currently experiencing an intermittent service disruption affecting Microsoft O365 event ingestion since 06:30 UTC on 2 October. As a result, some older events from 29 September were ingested, which may have generated duplicate or redundant alert notifications. Our engineering team has identified the root cause and implemented the necessary corrective actions to restore normal service operations. Please accept our apologies for any inconvenience this may have caused, particularly with regard to the duplicate or redundant alert notifications. Our team is working diligently to restore full functionality at the earliest. We will continue to provide updates as progress is made and will notify you once all affected functionality has been fully restored. We appreciate your patience, understanding, and continued support during this time.
This incident has been resolved, and the o365 events ingestion and alerts notification are now fully operational
Due to an internal processing issue, alarm delivery was delayed beginning at approximately 3:16 PM EST on September 30. The issue has been resolved, and we began re-emitting the affected alarms at approximately 9:08 AM EST on October 1. Due to system throttling, the alarms are being re-emitted in batches and may continue arriving through approximately 11:00 AM EST.
The issue was successfully resolved at 9:08 AM EST. The final alarm was subsequently reissued at 11:13 AM EST on October 1.
NetSec firewall alerts for us-east and eu-west customers developed a backlog. Processing resources have been added and the backlog is coming down.
Processing is operating normally
Firewall datasource alerts will be delayed for US, EU-West customers. We have mitigated the root-cause. The log backlog is being processed currently.
Backlog has been processed fully
Log ingestion for Inky has been delayed starting September 16. Our engineering team is working on recovery. Customers may be receiving log delay alerts caused by the issue.
Log processing is recovered and the engineering team is researching log restoration.
Service has been restored but engineering is still evaluating impact to log data during the outage time period.
We are experiencing an O365 log ingestion issue impacting some proportion of accounts. The affected customers have not receiving logs for the past 3 days and are seeing log degradation tickets. SRE and Data Engineering teams are actively troubleshooting the issue.
Microsoft had a service issue on Sept-13 under advisory [MO1471241] which caused a backlog of logs. After restoration of MS service, the age and volumes of logs caused complications for XDR backend processing. Processing is now recovering. Affected customers may receive alerts based on older data.
Backlogs have been processed and we are verifying recovery is complete
This incident has been resolved.
Engineering teams are working on resolution.
Data flow and real time alerting has been restored. Event detection on the data from approximately 16:00 to 18:00 GMT may be delayed.
Operation is back to normal. Some events are delayed as previously noted.
We are currently investigating this issue.
A fix has been implemented and we are monitoring the results.
We are continuing to monitor for any further issues.
This incident has been resolved.
We are currently investigating this issue.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
The team is investigating
We are investigating a login issue. The problem appears to be intermittent.
Logins and operation are currently restored and we will be monitoring to ensure root cause has been addressed.
This incident is resolved
We are currently investigating this issue.
A fix has been implemented and we are monitoring the results.
Incident resolved
We are investigating the cause of this issue.
The incident has been resolved and root cause investigation is proceeding.
The issue is currently being investigated.
Search functionality and mailflow have been restored. Mailflow is experiencing a backup of a few hours.
This incident has been resolved.
The XDR dashboard is currently unavailable. The engineering team is working on the issue and expects to restore service soon.
This incident has been resolved.
Barracuda XDR experienced an intermittent service disruption affecting signal detection for the CloudGen Firewall data source from July 24 at 1:40 AM UTC through today, impacting customers in the EU region. During this period, threat detection data from this source was not processed by our detection engine and, consequently, alerts associated with this data source may not have been generated. Our engineering team has identified the root cause of the issue and has implemented the necessary corrective measures to restore normal operations. We will continue to closely monitor the environment to ensure service stability and confirm the full recovery of all impacted functionality. We sincerely regret this disruption and any inconvenience it may have caused. Maintaining the reliability and integrity of our services remains a top priority, and we appreciate your patience, understanding, and continued trust.
This incident has been resolved, and the impacted threat detection is now fully operational
Attempting to creating a new incident could result in a longer than usual "pending creation" state. We have identified the issue, implemented a fix, and are monitoring the solution. Thank you for your patience as the system continues to recover.
The system is stable and recovered. We will continue to monitor for the next several hours.
This incident has been resolved.
We have identified an issue that may be affecting some Authentication Services customers specifically around the "Login with Microsoft Button". Authentication services functionality may be affected by this issue.
We are continuing to investigate this issue.
We have resolved an issue that was affecting some Authentication Services customers.
Barracuda XDR experienced an intermittent disruption in signal detection following the rollout of changes to SIEM rule enrichment earlier this morning (UTC). As a result, alert generation may have been delayed across all regions. Our engineering team promptly identified the underlying cause and implemented the appropriate corrective actions to restore normal functionality. We will continue to closely monitor the environment to ensure ongoing stability and the full restoration of expected operational performance.
This incident has been resolved, and the threat detection is now fully operational
