Bettercloud outage history

We are currently investigating an issue that is preventing BetterCloud Google Administration (g.bettercloud.com) from loading. We will provide another update as soon as possible. If you have any questions, please contact support by emailing [email protected].

We have restored BetterCloud's Google Administration (g.bettercloud.com) front end UI after an issue prevented the UI from loading for a period of time. We are currently monitoring for stability and will provide another update as soon as possible. If you have any questions, please contact support by emailing [email protected].

We have restored BetterCloud's Google Administration (g.bettercloud.com) front end UI after an issue prevented the UI from loading for a period of time. We are currently monitoring for stability and will provide another update as soon as possible. If you have any questions, please contact support by emailing [email protected].

This incident has been resolved. Google Administration (g.bettercloud.com) access has been restored. If you have any questions, please contact support by emailing [email protected].

We are currently investigating an issue that is preventing customers from access the Email tools for Google Workspace in BetterCloud's NextGeneration platform (ai.bettercloud.com). We apologize for any inconvenience this is causing and will provide another update as soon as possible. If you have any questions, please contact support by emailing [email protected].

We have resolved the issue preventing customers from accessing the Email tools section in BetterCloud's NextGeneration platform (ai.bettercloud.com). We apologize for any inconvenience this is may have caused. If you have any questions, please contact support by emailing [email protected].

We have identified and resolved an issue that caused certain "Create User" Actions to stall or fail for a subset of customers. We are currently monitoring for stability. If you have any questions, please contact our Support Team at [email protected]

We have monitored our services for stability and are confident this issue is resolved. We apologize for any inconvenience this issue may have caused. If you have any questions, please contact our Support Team at [email protected]

This incident has been resolved.

We are currently investigating an issue that resulted in the suspension of a limited number of BambooHR integrations. We apologize for any inconvenience and will provide another update as soon as possible. If you have any questions, please contact Support: [email protected]

We have remediated the issue that resulted in the suspension of a limited number of Bamboo HR integrations. We advise any customer utilizing the Bamboo HR Integration within BetterCloud User Automation to check the Integration Center and manually reconnect as needed using the directions in our help center article. We apologize for any inconvenience this issue may have caused. If you have any questions, please reach out to our Support team by emailing [email protected].

Chat is currently unavailable due to an outage with our Chat provider, Olark. Please submit a support ticket by emailing [email protected] and we will get back to you as soon as possible.

The issue with our Chat service has been restored. We appreciate your patience! If you have any questions, please contact Support: [email protected]

We have received reports indicating that some O365 integrations may be unexpectedly disconnecting. We are currently investigating the issue. We will provide further updates as more details become available. Please contact [email protected] with any questions or concerns.

We have remediated the issue that resulted in the suspension of a limited number of Office 365 integrations. BetterCloud was able to automatically reconnect a subset of customer affected Integrations. However, we advise any customer utilizing the Office 365 Integration within BetterCloud User Automation to check the Integration Center and manually reconnect as needed using the directions in our help center article. We apologize for any inconvenience this issue may have caused. If you have any questions, please reach out to our Support team by emailing [email protected].

We are currently investigating an issue that is impacting the Workflows and Action menu UI in app.bettercloud.com, including On Demand Workflows. We apologize for any inconvenience and will provide another update as soon as possible. If you have any questions, please contact Support: [email protected]

We have identified and resolved the issue impacting the Workflows and Action menu UI in app.bettercloud.com and are monitoring for stability. We apologize for any inconvenience and will provide another update as soon as possible. If you have any questions, please contact Support: [email protected]

We have monitored for stability and concluded this issue is resolved. This incident prevented the Workflow's UI and the Action menu from loading correctly. Further analysis showed this incident caused a delay for Workflows executed manually/scheduled to execute via the UI (ie: On Demand). All impacted Workflows have since processed as expected. We apologize for any inconvenience this issue may have caused. If you have any questions, please contact our support team by emailing [email protected].

We are currently investigating an issue that is preventing certain types of Workflows from triggering. Specifically Workflows set to trigger from BambooHR or Custom Attribute related events are affected. We apologize for any inconvenience this is causing and will provide another update as soon as possible. If you have any questions, please contact support by emailing [email protected].

We are still actively troubleshooting an issue that is preventing certain types of Workflows from triggering. We apologize for any inconvenience this is causing, and will provide another update as soon as possible. If you have any questions, please contact support by emailing [email protected].

We have resolved the issue preventing certain Workflows from triggering. All Workflows that were expected to trigger during the outage have been reprocessed. Thank you for your patience and understanding. If you have any questions or concerns, please reach out to [email protected]

We are currently experiencing delays in action execution. Our team is actively investigating the root cause and working to restore normal processing as quickly as possible. We will provide updates here as soon as more information becomes available. If you have any questions, please email our support team at [email protected].

We have implemented a fix for the issue causing delays in action execution for a subset of customers. We apologize for any inconvenience this issue may have caused. If you have any questions, please contact our Support Team at [email protected].

We are investigating an issue that is preventing Workflow email notifications from sending for a subset of customers. We are working to resolve this issue as soon as possible and will provide updates here as we work towards a resolution. If you have any questions, please contact our Support Team at [email protected]

We have implemented a fix for the workflow notification issue and are monitoring to ensure it is resolved. If you have any questions, please contact our Support Team at [email protected]

This incident has been resolved.

Chat is currently unavailable due to an outage with our Chat provider, Olark (https://status.olark.com/). Please submit a support ticket by emailing [email protected] and we will get back to you as soon as possible.

This incident has been resolved.

We have identified an issue causing File Governance Insights data to be inaccurate for some customers. We are working towards a fix and will provide updates here as we know more. If you have any questions, please reach out to our support team by emailing [email protected].

We have taken action to resolve the issue affecting certain customers that was resulting in a File Governance insights data issue. We are monitoring the results and will provide another update as soon as possible. If you have any questions, please contact Support: [email protected]

We have resolved the issue affecting certain customers that was resulting in a File Governance insights data issue. We apologize for any inconvenience this issue may have caused. If you have any questions, please contact our Support Team at [email protected].

Chat is currently unavailable due to a Olark outage (https://status.olark.com/). Please submit a support ticket by emailing [email protected] and we will get back to you as soon as possible.

This incident has been resolved.

We are investigating an issue that is causing Workflow Action delays for a subset of customers. We are working to resolve this issue as soon as possible and will provide updates here as we work towards a resolution. If you have any questions, please contact our Support Team at [email protected]

We have implemented a fix that was causing Workflow Action delays for a subset of customers. We apologize for any inconvenience this issue may have caused. If you have any questions, please contact our Support Team at [email protected].

We have identified and are investigating an issue causing delays for workflow actions and Self Service Agent & integration installation errors for a subset of customers. Our engineering team has applied changes that have reduced the impact, and we are continuing to monitor affected services to ensure normal processing is fully restored. We apologize for the inconvenience this may be causing and will provide additional updates as more information becomes available. If you have any questions, please contact our Support Team by emailing [email protected]

This incident has been resolved.

Some users experienced errors when when attempting to access BetterCloud Google Administration (g.bettercloud.com) between approximately 6pm ET on 12/3 and 1am ET on 12/4. The issue has been corrected and access has been restored. A related issue causing certain tasks including signature policies, sheet imports/exports, and reports to take longer than expected was fixed today. If you have any questions, please contact our Support Team.

We have identified and are investigating an issue resulting in some delays related to syncs for a subset of customers. We apologize for the inconvenience this issue is causing, and will post updates as we know more. Please reach out to our support team by emailing [email protected] if you have any questions.

This incident has been resolved.

Some functionality may be delayed as a result of a temporary Google Cloud Platform outage. We are monitoring outage status and we are processing the backlog of delayed events. We will provide another update when the delay has been resolved. If you have any questions, please contact our Support Team.

This incident has been resolved.

We are currently experiencing delays in action execution. Our team is actively investigating the root cause and working to restore normal processing as quickly as possible. We will provide updates here as soon as more information becomes available. If you have any questions, please contact our Support Team.

A fix has been implemented and we are monitoring as we process the backlog of delayed actions. We will provide another update here when we are fully caught up. If you have any questions, please contact our Support Team.

This incident has been resolved.

We are currently investigating an issue that may cause intermittent delays in the Spend Optimization UI. Updates will be provided here as we work towards a fix. If you have any questions, please contact our Support Team.

The intermittent delays in the Spend Optimization UI have subsided. We are monitoring to ensure continued normal performance. If you have any questions, please contact our Support Team.

This incident has been resolved.