Bitpanda outage history

We have identified an issue with our third-party banking provider.Affected users may experience: Rejected fiat withdrawals (these are automatically refunded) Delayed processing of fiat deposits Temporary unavailability of account verification No funds are at risk. We are actively working our with third-party banking provider. to restore full service and will provide an update as soon as possible.

This incident has been resolved. All fiat withdrawal, deposit, and account verification services are operating normally. Withdrawals that were rejected during the disruption were automatically refunded. Deposits that were delayed have now been processed. We apologize for the inconvenience.

Some users may currently experience errors or failures when attempting to withdraw or deposit funds. We are aware of the situation and our team is already working on a fix. Thank you for your patience while we get this sorted out.

We are continuing to investigate this issue.

This incident has been resolved.

At the moment we are having technical issues with the Fusion trading. We are working on solving the issues as soon as possible. Thank you for your patience.

This incident has been resolved.

We are currently investigating an issue affecting some Bitpanda Fusion users where portfolio balances are not displaying correctly. FIAT values shown in the Fusion portfolio may appear incorrect or outdated. Your funds are safe. This is a display/synchronisation issue only. Trading and portfolio management via the Bitpanda Broker work as expected — your correct balances and full trading functionality are available there. Our engineering team is actively working on a resolution. We will provide further updates as soon as more information is available. We apologise for the inconvenience and thank you for your patience.

This incident has been resolved.

We are aware of issues affecting Fusion order creation in the iOS app under specific conditions. We encourage affected users to use the Webapp as a workaround, our technical teams are working on the fix already.

A fix has been implemented.

Trading via Fusion has been temporarily disabled due to technical issues. We are working on restoring Fusion as soon as possible. We apologize for the inconvenience this might cause.

This incident has been resolved.

We are aware that trading of real stocks is currently unavailable on Bitpanda. When attempting to place an order, users may experience the order page loading indefinitely without completing. We have identified that the issue originates with one of our market infrastructure partners, who is currently experiencing disruption affecting their exchange connectivity. Our team is actively monitoring the situation and is in direct contact with our partner, who has confirmed they are working with the exchange and all relevant providers to resolve the issue as quickly as possible. We will continue to post updates here as the situation develops. We sincerely apologise for the inconvenience this causes and appreciate your patience.

A fix has been implemented and we are monitoring the results.

This incident has been resolved.

At the moment we are having technical issues with the Bitpanda website. We are working on solving the issues as soon as possible. Thank you for your patience

The issue has been identified and a fix is being implemented.

A fix has been implemented and we are monitoring the results.

A fix has been implemented and we are monitoring the results

The issue has been resolved

One of our card payment providers is experiencing a technical issue affecting transaction authorizations, so deposits could be delayed. We apologize for the inconvenience and will provide an update as soon as the issue is resolved.

The issue had been solved by our card payment provider.

We’re currently investigating an issue where a specific set of stocks is temporarily not tradable. Some users may be unable to place buy/sell orders for the affected instruments. Our team is working to restore normal trading as quickly as possible, and we’ll provide an update as soon as we have more information.

We are continuing to investigate this issue.

The root cause has been identified; the issue is third-party related.

We're working closely with the affected vendor on resolving the incident as soon as possible.

We’re currently awaiting the fix from the vendor to restore tradability and will share updates as soon as we have them.

This incident has been resolved.

We are currently encountering a technical issue affecting  crypto deposits. Some users may encounter errors when submitting required transaction information, which can lead to delays in funds being credited to your account. Our engineering team is working on a fix to restore the deposit flow, and your funds remain entirely secure. We apologize for the inconvenience and will provide an update as soon as the issue is resolved.

This incident has been resolved.

We are currently experiencing a display issue affecting portfolio balances on both our web and mobile applications. Please note that all transactions are being processed correctly on our backend systems, and your funds are safe. Our engineering teams are working to resolve the situation as quickly as possible. We appreciate your patience while we work to restore full service.

This incident has been resolved.

We are currently experiencing a technical issue affecting real stock trading. Our engineering teams are working to resolve the situation as quickly as possible. We appreciate your patience while we work to restore full service.

This incident has been resolved.

We are currently experiencing disruptions with SEPA Instant transfers due to an ongoing issue on the side of one of our banking partners. What's affected: SEPA Instant withdrawals may fail to process. Please note that any affected transactions will have the funds returned to your Bitpanda account — your money is safe. What's not affected: Other payment methods and services remain fully operational. Workaround: As a workaround, please select 'Send' as your withdrawal method. This feature is currently available on both the Web app and Android

This incident has been resolved.

We are currently experiencing processing delays for both crypto and fiat deposits. Our team is investigating the cause and working to restore normal processing times as quickly as possible.

This incident has been resolved.

We are currently experiencing disruptions with SEPA Instant transfers due to an ongoing issue on the side of one of our banking partners. What's affected: SEPA Instant withdrawals may fail to process. Please note that any affected transactions will have the funds returned to your Bitpanda account — your money is safe. What's not affected: Other payment methods and services remain fully operational. What we're doing: Our team is actively investigating the issue and working with our banking partner to restore full service as quickly as possible. We will provide updates as the situation develops. We apologise for any inconvenience this may cause and thank you for your patience.

We are continuing to investigate this issue.

This incident has been resolved.

We’ve identified a technical issue that caused a limited number of transactions to remain in processing state. Our team has identified the cause and is reprocessing the affected transactions in batches over the next few hours. We apologize for the inconvenience and will share further updates as progress is made.

All pending transactions have been processed.

We are currently investigating an issue affecting asset purchases on the legacy web platform. Some users may encounter an error when attempting to buy an asset. As a workaround, please use the new web app (app.bitpanda.com) or our mobile apps (iOS & Android), where purchases are working normally. Our teams are working on a fix. We’ll provide an update shortly.

This incident has been resolved.

TINK deposits are currently disabled as one of third parties has an outage. We are sorry for the inconvenience!

This incident has been resolved.

We are currently experiencing processing delays for deposits and withdrawals for the following assets due to an outage with a third-party service provider: ADA DOT IOTA VELO VSN WAVES XLM XTZ Please be assured that all funds are safe. Our team is working closely with our partner to resolve this issue as quickly as possible. We apologize for the inconvenience and will post another update as soon as we have more information.

This incident has been resolved.