150 recorded Blackbaud incidents since April 2026, with official updates, affected components, duration and resolution information.
We have identified an issue impacting some of our customers. Our engineers are still working to diagnose the cause so that they can resolve it as quickly as possible for you. Please continue to reference this page for updates.
This incident has been resolved.
We have identified an issue impacting some of our customers causing intermittent slowness, errors or other service issues. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
An issue impacting some of our customers causing intermittent slowness, errors or other service issues is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.
We have identified an issue with Application processing that may result in the form being stuck in consideration. Our engineers have identified the cause and are releasing a fix. Existing submissions should download normally after the fix is deployed. Please continue to reference this page for updates, the next of which will be by 2 PM EDT.
The fix has been deployed and applications have been processed. New applications are processing as expected. This issue has been resolved.
The fix has been deployed and applications have been processed. New applications are processing as expected. This issue has been resolved.
We have identified an issue leading to slow response times within Action Alerts as well as intermittent failed Advocacy reports. Our engineers are working to diagnose the cause so that they can resolve it as quickly as possible for you. Please continue to reference this page for updates.
An issue impacting some of our customers is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.
We have identified an issue impacting some of our customers causing errors when attempting to log in or use features within the affected service. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
As a precautionary measure, Blackbaud is temporarily taking certain systems offline to apply security updates in response to a widely reported critical PHP vulnerability disclosed today. This action is being taken out of an abundance of caution while our teams complete the necessary remediation. At this time, we are not aware of any security impact to Blackbaud systems or customer data. We will continue to monitor the situation and restore affected services as remediation is completed.
Blackbaud has completed the necessary remediation from the critical PHP vulnerability and systems are back online. We will continue to monitor and take actions as needed. Next update will be on 10/22 at 10am ET.
This incident has been resolved.
We have identified an issue impacting some of our customers. Our engineers are still working to diagnose the cause so that they can resolve it as quickly as possible for you. Please continue to reference this page for updates.
A fix has been implemented and we are monitoring the results. Please continue to reference this page for updates.
Our engineers are continuing to monitor the fix that was implemented. Please continue to reference this page for updates. The next update is at 5 PM ET.
We have implemented changes that have reduced the impact of intermittent performance issues affecting a subset of customers. We continue to work with our vendor toward a long-term resolution. During this time, customers may experience brief periods of degraded performance. The next update is at 10 AM ET on 10/22
We have implemented changes that have reduced the impact of intermittent performance issues affecting a subset of customers. We continue to work with our vendor toward a long-term resolution. During this time, customers may experience brief periods of degraded performance. The next update will be at 2pm ET
We have implemented changes that have reduced the impact of intermittent performance issues affecting a subset of customers. We continue to work with our vendor toward a long-term resolution. During this time, customers may experience brief periods of degraded performance. The next update will be at 5pm ET
We have implemented changes that have reduced the impact of intermittent performance issues affecting a subset of customers. We continue to work with our vendor toward a long-term resolution. During this time, customers may experience brief periods of degraded performance. The next update will be tomorrow 10/23 at 10am ET
An issue impacting some of our customers is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.
We have identified an issue impacting some of our customers. Our engineers are still working to diagnose the cause so that they can resolve it as quickly as possible for you. Please continue to reference this page for updates.
An issue impacting some of our customers is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.
We have identified an issue impacting some of our customers causing intermittent slowness, errors or other service issues. Our engineers are still working to diagnose the cause so that they can resolve it as quickly as possible for you. Please continue to reference this page for updates.
This incident has been resolved.
We have identified an issue impacting some of our customers causing errors when attempting to log in or use features within the affected service. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
This incident has been resolved.
We have identified an issue leading to slow response times for a subset of customers. Our engineers are currently investigating. Please continue to check this page for updates.
We have identified an issue leading to slow response times, timeouts, or errors (e.g. "An error occurred while processing the request") for a subset of customers. Our engineers are currently investigating. Please continue to check this page for updates.
We have implemented changes to mitigate slow response times and errors that were impacting customers. We are currently monitoring performance.
This incident has been resolved.
We have identified an issue leading to DEV sites to be unavailable. Our engineers are currently investigating. Please continue to check this page for updates.
An issue impacting some of our customers is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.
We have identified an issue that may delay admin and content updates for pages for a subset of customers. Our engineers are actively diagnosing the issue. Please continue to check this page for updates.
An issue impacting some of our customers is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.
Our engineers continue working to restore all services for Cluster 2 sites following the maintenance window. Please continue to check this page for updates.
This incident has been resolved.
We have identified an issue impacting some of our customers causing errors when attempting to log in or use features within the affected service. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
An issue impacting some of our customers is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.
We have identified an issue impacting some of our customers. Our engineers are still working to diagnose the cause so that they can resolve it as quickly as possible for you. Please continue to reference this page for updates.
We are investigating an issue where some customers are seeing a blank consent tile in the web interface and experiencing failures with related API calls. Our engineers are still working to diagnose the cause so that they can resolve it as quickly as possible for you. Please continue to reference this page for updates.
An issue impacting some of our customers is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.
We have identified an issue that is causing reports to queue longer than intended for a subset of customers. Our engineers are currently investigating. Please continue to reference this page for updates.
We have identified an issue that is causing reports to queue longer than intended for a subset of customers. Our engineers are currently investigating. Please continue to reference this page for updates.
Our engineers have implemented a change, and we are seeing report queue times return to normal. We will continue to monitor.
Our monitoring continues to show report queue times in normal ranges. We have identified additional impact that caused delays in content updates to pages. Our engineers have implemented changes to mitigate these delays and continue to monitor.
Our monitoring continues to show report queue times in normal ranges. We have identified additional impact that caused delays in content updates to PageBuilder and TeamRaiser pages. our engineers have implemented changes to mitigate these delays and continue to monitor. We have restarted the impacted services. Users may experience intermittent Service Unavailable errors when accessing the solution while the restarts are underway.
Our monitoring continues to show report queue times in normal ranges. We have identified additional impact that caused delays in content updates to PageBuilder and TeamRaiser pages. our engineers have implemented changes to mitigate these delays and continue to monitor.
This incident has been resolved.
We have identified an issue causing Technical Difficulties errors for a subset of customers when attempting to login or access areas of the product. Our engineers are currently investigating. Please continue to reference this page for updates.
An issue impacting some of our customers is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.
We have identified an issue impacting some of our customers. Our engineers are still working to diagnose the cause so that they can resolve it as quickly as possible for you. Please continue to reference this page for updates.
This incident has been resolved.
We have identified an issue impacting some of our customers causing errors when attempting to log in or use features within the affected service. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
A fix has been implemented and we are monitoring the results. monitoring continues until 10:00 AM EST on 10/12/2026 to ensure stability.
We are continuing to monitor for any further issues.
Our engineers continue to investigate slow response times and timeouts for a subset of customers. Please continue to reference this page for updates.
Our engineers have identified an issue causing slow response times for a subset of customers and are implementing changes to mitigate the impact. Please continue to reference this page for updates.
Our engineers have implemented several changes and have mitigated the slow response times impacting a subset of our customers. We will continue to monitor throughout the day. Please continue to reference this page for updates. Next update will be at 3:00 PM ET this afternoon.
Our engineers have implemented several changes and have mitigated the slow response times impacting a subset of our customers. We will continue to monitor throughout the day and overnight. Please continue to reference this page for updates. Next update will be at 10:00 AM ET October 13th.
Our engineers have implemented several changes and have mitigated the slow response times impacting a subset of our customers. We will continue to monitor throughout the day. Please continue to reference this page for updates. Next update will be at 2:00 PM ET.
Our engineers have implemented several changes and have mitigated the slow response times impacting a subset of our customers. We will continue to monitor throughout the day and overnight. Please continue to reference this page for updates. Next update will be at 10:00 AM ET October 14th.
This incident is resolved and our engineers have observed no further impact to customers.
We have identified an issue impacting some of our customers causing intermittent slowness, errors or other service issues. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
We are seeing system performance return to normal and will transition this issue into a monitoring status to ensure continued stability. Please continue to reference this page for updates.
This incident has been resolved.
