64 recorded Blackboard incidents since April 2025, with official updates, affected components, duration and resolution information.
We are investigating an issue affecting the refresh of LMS data in Illuminate for clients in the US region. Some reports may show data that is not up to date. Our engineering team is working on a fix. Other regions are not affected. We will post an update as soon as we have more information or the issue is resolved. Thank you for your patience.
We are aware of an issue causing some users to not be able to access the catalog. We are investigating.
We are currently investigating an issue affecting catalog access for a subset of users. Our team is actively working to restore normal functionality and will provide additional updates as more information becomes available.
We are continuing to investigate this issue.
The issue has been identified and the fix is underway. To minimize further impact, we will be pausing the release to US Eastern tonight and will resume the release tomorrow with a new build including the fix to address this issue. All regions will be updated tomorrow.
A fix has been implemented and a new Blackboard 4001.2.0 version, including the fix, is being rolled out.
We are currently investigating this issue.
We have identified the issue affecting the Institution Page and are actively working on a fix.
A few clients in the APAC region are also affected by the issue. We are actively working on implementing a fix and will provide updates as progress is made.
Some Blackboard LMS clients in Europe and APAC are unable to load the Institution Page. Affected users may see an error or a blank page when selecting Institution Page from the base navigation. All other areas of the LMS are operating normally. Our engineering team has identified the component responsible and is working to restore service. We have not identified any impact to data
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
We are currently investigating an issue with Platform Extensions v1 Applications. Platform v2 Applications are operating as expected.
The issue has been identified, and a solution is being worked on.
The assigned teams are continuing to work on restoring services.
Fix has been implemented and the issue is being monitored.
We have monitored the issue, and all Platform Extensions are functioning as expected
Blackboard is investigating an issue affecting access to worksheets in Snowflake. Users may be unable to view previously saved worksheets. Queries can be run in workspaces, but will see errors. Our team is actively working to resolve the issue and will provide updates as they become available.
The incident has been resolved: Snowflake has implemented a fix for the underlying issue and Blackboard has verified that services are working as intended. Please contact Blackboard Support if you encounter any ongoing issues.
Some customers are currently experiencing Oops errors when accessing Blackboard Attendance. We are investigating the issue and will provide further updates as more information becomes available
Blackboard Platform and Ops teams have been engaged as we continue to investigate the issue.
The issue has been identified, and a remediation is in progress. We will continue to monitor the situation and provide updates as information becomes available.
This incident has been resolved
Inherited Conditions Making Course Links Inaccessible or Visible & Impact to Other Content Items in a Course A fix introduced in the August release (4000.21.0) caused unintended issues with course links for institutions depending on how their course content is designed or structured. We reverted this fix, which means Discussions and similar items linked in areas like the Gradebook or Discussions tab may again appear outside their intended release conditions. Reference the support article for more details: https://support.anthology.com/s/article/Discussion-Forum-or-other-Assessment-Visible-in-Course-with-Inherited-Release-Conditions
We are investigating a potential issue with Ally's underlying OCR (Optical Character Recognition) process that is causing an increased number of failures when attempting to OCR a scanned PDF in both the Instructor Feedback and Alternative Formats. These features remain available and the issue appears to be intermittent and not impacting every scanned PDF at this time. We are investigating with our OCR provider to determine the root cause.
While we have seen failure rates decrease over the last week we continue to monitor this with our OCR provider to determine any additional next steps.
OCR Processing has remained within expected levels. Analysis shows the potential cause of the initial issue as an error during the final export step when converting to OCR PDF. The Ally team continues to work with our OCR provider to determine potential improvements to this process.
Blackboard is currently investigating a service disruption affecting a number of customers. We are investigating increased error rates related to a storage system impacting a group of clients deployed on Blackboard LMS in US East. Additional updates will be posted to status.blackboard.com
We are continuing to investigate the issue and are actively working with Blackboard's infrastructure partners to diagnose and resolve the issue as quickly as we can. We will continue to provide updates at status.blackboard.com
Update: Adjusting scope from "Blackboard - SaaS - Global" to "Blackboard - SaaS (US)"
Blackboard is continuing to work directly with our infrastructure partners to diagnose and resolve the issue. We will continue to post updates to status.blackboard.com
The issue has been identified, and Blackboard is working to restart and restore services. There may continue to be instability while we work to ensure all services are fully recovered. Next update to status.blackboard.com will be in 1 hour
The issue has been identified, and the affected services have been restored. Blackboard is continuing to monitor these underlying services. Updates will continue to be posted on status.blackboard.com until this incident is resolved.
Services have been restored. Blackboard is continuing to monitor these underlying services.
The affected services have been restored and remain stable. Blackboard continues to monitor the underlying services to ensure ongoing stability.
The affected services remain stable. Blackboard continues to monitor the underlying services to ensure ongoing stability. The next update will be provided by close of business.
The affected services remain stable. Blackboard continues to monitor the underlying services to ensure ongoing stability. The next update will be provided by Tomorrow ( Friday) Morning.
Blackboard continues to monitor the underlying services to ensure ongoing stability.
Blackboard continues to monitor the underlying services to ensure ongoing stability.
We are investigating increased error rates related to a storage system impacting a group of clients deployed on Blackboard LMS in US East
We are continuing to work on a fix for this issue.
A few Blackboard LMS clients are currently experiencing Intermittent issues. The team is investigating the root cause and working to restore normal performance.
Our team is actively working on the fix and continuing to investigate the root cause. We are closely monitoring the situation and working to restore normal performance as soon as possible.
Our team continues to investigate the underlying cause and is actively working toward a permanent resolution. The site has remained stable since 10:00 AM ET. We will continue to closely monitor the service and provide further updates as more information becomes available.
Our team continues to investigate the underlying cause and is actively working toward a permanent resolution. The site has remained stable since 10:00 AM ET, with no impact observed during this period. We will continue to closely monitor the service and provide further updates as more information becomes available.
Our team has identified the issue and is actively working toward a permanent resolution. The site has remained stable since 10:00 AM ET, with no impact observed during this period. We will continue to closely monitor the service and provide further updates as more information becomes available.
Our team has identified the issue and is actively working toward a permanent resolution. The site has remained stable since 10:00 AM ET, with no impact observed during this period. We will continue to closely monitor the service and provide further updates as more information becomes available.
The sites have remained stable since 10:00 AM ET, with no further issues. Closing the incident.
All messaging capabilities are currently down. We will advise as soon as they are operational.
This incident has been resolved.
We are aware of errors displaying in Accreditation & Program Review when attempting to edit standards or generate Offline Reports. The Development Team are working to resolve this issue.
This incident has been resolved.
We are currently investigating an issue affecting the production environment for multiple clients.
We have identified the issue as being related to AWS CloudFront. We are actively working with AWS to restore service as quickly as possible. Our team is closely monitoring the situation and will provide further updates as soon as additional information becomes available.
We have identified the issue impacting a subset of customers. AWS has confirmed the issue and is actively working on mitigation efforts to reduce the impact. Our teams are closely monitoring the situation, coordinating with AWS, and working toward full recovery. We will continue to provide updates as more information becomes available.
AWS continues to work on mitigation efforts, and our teams remain actively engaged and closely coordinating with them. We continue to monitor the environment and provide updates as progress is made.
AWS has implemented a fix for the underlying issue. We are observing signs of recovery, and service appears to be stable at this time. We will continue monitoring the environment and provide updates if necessary.
This incident has been resolved.
A few Blackboard LMS clients are currently experiencing performance issues. The team is investigating the root cause and working to restore normal performance.
We have identified the query causing the performance issue. The team is actively working on a fix
A fix has been implemented and we are monitoring the results.
The issue has been resolved.
This incident has been resolved.
The issue has been identified and a fix is being implemented.
We are continuing to work on a fix for this issue.
A fix has been implemented and we are monitoring the results
All sites are online
This incident has been resolved.
We are investigating a number of issues reported with the 4000.15.0 release to production environments. Multiple teams are working on this and we will provide more information as it becomes available.
As we investigate an issue related to Release Conditions, the release of 4000.15.0 will be paused until this issue can be resolved, so the US East release is now on hold. Once resolved all sites will be updated with the fix.
We have identified the root cause of the issue related to Release Conditions. The team is working on a fix that will be released as soon as possible. In the meantime, we have updated production instances for customers that have opened a support ticket.
The engineering team is actively working on a resolution for the Release condition issue. As a temporary workaround until the fix is available, please remove any assessment access exceptions configured in the Gradebook (for example, custom start/end dates assigned to individual students). Once the exceptions are removed, the assessment will appear correctly in the student view. We appreciate your patience and understanding while we work toward a permanent resolution.
Resolved Update - The engineering team has completed the fix for the Release Conditions issue identified in version 4000.15.0. Deployment of the fix to production environments is currently in progress and will continue across all the sites. Once the deployment is completed, the issue related to assessment visibility and Release Conditions will be fully resolved. The team will continue to closely monitor the environments following the deployment to ensure platform stability and expected behavior. We appreciate your patience and understanding throughout this process.
This incident has been resolved.
We are experiencing a spike in activity beginning at 11:20AM EDT which has caused intermittent delays in the real-time processing of new content added to the LMS for Canvas institutions in the US. Real-time processing delays of approximately 1 to 2 hours for new content items may be seen during this time. Note that all other Ally features (alternative formats, instructor feedback and institutional report) for previously processed content items should still be working as expected.
This incident has been resolved.
Faculty are receiving an "Upload failed" error message when they try to add video or audio feedback on a quiz in the Overall Feedback area for their students. The upload process fails at the final stage. This has been confirmed across multiple users and different media types. Browsers: Verified on latest versions of Chrome; persists after clearing cache, cookies, and restarting systems. Error Message: "Upload Failed" appears on the progress bar in the Video Details pane.
The issue has been resolved.
We are currently experiencing delays in the processing and generation of Alternative Formats for institutions in Europe. The Ally development team is treating this as a high priority while adding resources to process the existing backlog.
A fix has been implemented and we are monitoring the results.
Ally has worked through the remaining backlog and alternative formats are processing at a normal rate again.
