Blackline outage history

Some customers are currently facing an issue where both scheduled and manual reports are displaying errors. This problem has been observed in the NA3, EU3, and AP1 environments, both in Sandbox and Production. The BlackLine team is actively investigating the situation. We will provide regular updates on this page until the issue is resolved.

We are continuing to investigate this issue.

Some customers are currently facing an issue where both scheduled and manual reports are displaying errors. This problem has been observed in the NA3, EU3, and AP1 environments, both in Sandbox and Production. The BlackLine teams have identified a limitation in functionality and are taking corrective action to resolve it.

The BlackLine Reporting team engineers have implemented updates to restore Reporting functionality in the NA3, EU3, and AP1 data centers within both Sandbox and Production environments. We will continue to monitor and provide further updates.

BlackLine has confirmed that the service is fully operational and we apologize for any inconvenience this issue may have caused.

Since the October 2026 release, some users get an error when they create a manual match in Transaction Matching and select certain reason codes. When this happens, the match isn't created. Existing matches and transaction data aren't affected. The issue occurs only when all of the following are true: - The user is working in the Preparer role. - The match set isn't an ad hoc match set. - The selected reason code is configured to take its value from a data source field. This affects manual matches created from Unmatched Transactions, including matching and creating an item in the same step. Workarounds: - Choose a reason code that isn't configured to use a data source field, or create the match without a reason code where the match set allows it. - Have a user working in a role other than Preparer create the match.

BlackLine has deployed a fix for the Transaction Matching issue reported. You should be able to resume normal activities. We will continue to monitor the situation to ensure there are no additional issues. We will confirm when the service is fully operational.

BlackLine has confirmed that the service is fully operational and we apologize for any inconvenience this issue may have caused.

A subset of customers may be experiencing an issue where Oracle Connector import jobs on G03 SB and PROD are taking longer than expected completion times. BlackLine teams have identified the cause and are developing a fix for the issue.

A subset of customers may be experiencing an issue where Oracle Connector import jobs on G03 SB and PROD are taking longer than expected completion times. BlackLine teams are continuing to evaluate possible solutions to this issue.

BlackLine has deployed a fix for the Oracle Connector import delays. You should be able to resume normal activities. We will continue to monitor the situation to ensure there are no additional issues. We will confirm when the service is fully operational.

BlackLine has confirmed that the service is fully operational and we apologize for any inconvenience this issue may have caused.

Customers may be experiencing an issue with page slowness and general degradation throughout the UI when logged into NA3 and SBNA3 environments. BlackLine teams have identified the cause and are implementing a solution for the issue.

Customers may be experiencing an issue with page slowness and general degradation throughout the UI when logged into NA3 and SBNA3 environments. BlackLine teams have implemented a solution and are monitoring as services stabilize.

The BlackLine team is continuing to monitor the services as they stabilize. Customers may be experiencing page slowness and general degradation throughout the UI when logged into NA3 and SBNA3 environments.

BlackLine has confirmed that services in NA3 and SBNA3 environment has stabilized. Issue causing page slowness and general degradation have been resolved. We apologize for any inconvenience this issue may have caused.

Customers may be experiencing an issue where users may be unable to post journal entries to S/4HANA Public Cloud. BlackLine teams have identified the cause and are developing a fix for the issue.

BlackLine has deployed a fix on Sandbox for posting journal entries to S/4HANA Public Cloud issue. You should be able to resume normal activities. We will continue to monitor the situation to ensure there are no additional issues. We will confirm when the service is fully operational.

BlackLine has deployed a fix on Production for posting journal entries to S/4HANA Public Cloud issue. You should be able to resume normal activities. We will continue to monitor the situation to ensure there are no additional issues. We will confirm when the service is fully operational.

BlackLine has confirmed that all services are fully operational, and we apologize for any inconvenience this issue may have caused.

We are investigating a UI issue in Sandbox environments where Integration menu items are incorrectly appearing under the Reports menu. This is a display inconsistency only. All reporting and integration features remain fully functional. We are working to restore the correct menu layout and will provide updates as they become available. BlackLine teams have identified the cause and are developing a fix for the issue.

Customers may be experiencing an issue where Integration menu items are incorrectly appearing under the Reports menu in Sandbox environment. BlackLine teams have identified the cause and are working to deploy a fix for the issue.

BlackLine has confirmed that the service is fully operational and we apologize for any inconvenience this issue may have caused.

Customers may be experiencing an issue where the FCS application maybe be unavailable in G03Prod. BlackLine teams have identified the cause and are working to deploy a fix for the issue.

BlackLine has deployed a fix for FCS application unavailability in G03Prod. You should be able to resume normal activities. We will continue to monitor the situation to ensure there are no additional issues. We will confirm when the service is fully operational.

BlackLine has confirmed that the service is fully operational and we apologize for any inconvenience this issue may have caused.

We have identified a regression where the "Results per page" user preference is being ignored on legacy BlackLine grids (e.g., Match Sets, Alerts, User Admin, and Legacy Import Status). Affected pages are defaulting to 15 results per page regardless of the user's saved preference. The fix for this issue has been successfully tested in lower environments and will be rolled out first to Sandbox, where customers will experience a brief period of unavailability during the estimated 10–15 minute deployment window.

BlackLine has deployed a fix for the Sandbox issue. You should be able to resume normal activities. We will continue to monitor the situation to ensure there are no additional issues. We will confirm when the service is fully operational.

BlackLine has confirmed that the service is fully operational and we apologize for any inconvenience this issue may have caused.

Customers on the US server (NA3/SBNA3) may be experiencing an issue where their BL NetSuite Connector jobs are failing. BlackLine teams are investigating the issue alongside the vendor. We will provide regular updates on this page until the issue is resolved.

The vendor confirms the issue is resolved. You should be able to resume normal activities. We will continue to monitor the situation to ensure there are no additional issues. We will confirm when the service is fully operational.

We are continuing to monitor for any further issues.

BlackLine has confirmed that the service is fully operational and we apologize for any inconvenience this issue may have caused.

Customers may be experiencing an issue with attaching and downloading documents for Journals in Sandbox. BlackLine teams are investigating the issue. We will provide regular updates on this page until the issue is resolved.

Customers may be experiencing an issue with attaching and downloading documents for Journals in Sandbox. BlackLine teams have identified the cause and are developing a fix for the issue.

BlackLine has deployed a fix for attaching and downloading documents for Journals in Sandbox issue. You should be able to resume normal activities. We will continue to monitor the situation to ensure there are no additional issues. We will confirm when the service is fully operational.

BlackLine has confirmed that the service is fully operational and we apologize for any inconvenience this issue may have caused.

Degraded Performance - Sandbox EU During this maintenance, Sandbox may experience periods of degraded performance or brief interruptions. Production environments are not affected and remain fully operational. We will post an update once the alignment is complete. The release is currently in progress. We will provide more information as needed.

We are continuing to work on a fix for this issue.

The release has been completed.

Degraded Performance - Sandbox US During this maintenance, Sandbox may experience periods of degraded performance or brief interruptions. Production environments are not affected and remain fully operational. We will post an update once the alignment is complete. The release is currently in progress. We will provide more information as needed.

The release has been completed.

Release has been completed. BlackLine has confirmed that the service is fully operational and we apologize for any inconvenience this issue may have caused.

Customers may be experiencing an issue with interruption of document upload, download, and imports . BlackLine teams are investigating the issue. Our engineering teams are actively investigating the situation to restore full functionality. We will provide regular updates on this page until the issue is resolved.

We are currently experiencing an interruption affecting matching data source imports, document uploads and downloads, and Excel-based journal creation across our NA3, EU, and AP1 regions. Our engineering teams have identified the underlying configuration issue and are actively implementing the necessary updates to restore functionality.

Our engineering teams have implemented the necessary updates to restore functionality. The services that are affecting matching data source imports, document uploads and downloads, and Excel-based journal creation across our NA3, EU, and AP1 regions now stable. We will continue to monitor and confirm when resolved

BlackLine has confirmed that the service is fully operational and we apologize for any inconvenience this issue may have caused.

Subset of clients on SBEU3 and EU3 environments may experience possible slowness. We will continue to provide updates as the environments stabilize.

BlackLine has confirmed that the service is fully operational and we apologize for any inconvenience this issue may have caused.

Following our latest production release, customers may experience an issue where the audit trail change date filter displays an unexpected default value. This behavior has the potential to temporarily impact export functionality for those affected. Our dedicated engineering teams are actively investigating this matter to ensure a swift resolution and maintain the high performance you expect from our platform. We are fully committed to resolving this quickly and will continue to provide regular updates on this page until full functionality is restored.

Our engineering teams have developed a resolution for the audit trail filter behavior, which has already been successfully applied to all NA3 instances. The fix for our AP1 and EU3 instances is scheduled for deployment at approximately 1:00 PM PDT. Overall platform accessibility will remain completely uninterrupted for all users during this process. However, because the deployment specifically targets the audit trail page, this specific feature may be temporarily unavailable while the update is being completed.

Our engineering teams have identified the necessary configuration adjustment and successfully implemented it across the following production environments NA3, EU3, and AP1. Services have now returned to normal operations.

BlackLine has detected an issue with Job Scheduling and implemented a fix. Some customers may see jobs in Deferred Status for a short period of time; this will be corrected without further action on your part. All other functionality is unaffected.

BlackLine has confirmed that the service is fully operational and we apologize for any inconvenience this issue may have caused.

We are currently encountering an issue whereby a file import service needs to be cycled. We don't anticipate any impact to client instances, but there may be a brief period of latency encountered within specific scenarios. We are monitoring all transmissions and traffic during this period, and are expecting to have full service resumed shortly.

The issue has been identified and a fix is being implemented.

A fix has been implemented and we are monitoring the results.

This incident has been resolved.

We are currently investigating an issue affecting some Sandbox environments where the Journal Services page is intermittently displaying incorrect language characters. This is a display-only issue and does not impact data integrity or functionality. If you experience this, refreshing your browser page will temporarily resolve the display.

Our engineering teams have identified the source of the display anomaly and successfully deployed a permanent resolution to the impacted environment. Normal system performance and correct language rendering have been fully verified.

BlackLine has confirmed that the service is fully operational and we apologize for any inconvenience this issue may have caused.

At 10:00 AM PST, a small subset of customers may have experienced slowness within the Production NA3 environment. BlackLine has restarted services on NA3 and SBNA3 environments. Users should be able to resume normal activities as services come back online. There may be intermittent issues as the environment stabilizes.

BlackLine continues to actively monitor the Production NA3 environment following the reported performance degradation. We are continuing to closely monitor the environments as they stabilize. While intermittent performance issues may occur during this stabilization period, our teams are actively engaged and will continue taking the necessary actions to ensure a stable and reliable environment.

BlackLine teams remain actively engaged in monitoring the Production NA3 environment and the ongoing recovery activities. The environment continues to stabilize following the earlier performance degradation. Our teams are closely tracking system health and responding as needed to maintain service reliability.

Stabilization across all NA3 environments is progressing. Our teams remain actively engaged and are closely monitoring system performance to ensure the environments continue operating reliably. While intermittent performance fluctuations may still occur during this stabilization period, the overall environment continues to trend positively.

Blackline is actively managing a storage synchronization matter on the NA3 environment. Please be assured that our engineers are working diligently into the evening to stabilize the services. We will continue to monitor the progress until the issue is resolved.

BlackLine continues to actively monitor the NA3 and SBNA3 environment as our teams complete the remaining stabilization activities. Our engineers are fully engaged and closely monitoring system performance to ensure the environment remains stable and reliable.

BlackLine has confirmed that the service is fully operational and we apologize for any inconvenience this issue may have caused.

BlackLine is aware of an issue impacting some customers using the NetSuite Connector, causing import jobs to fail since approximately 08/04/2026 . Our investigation indicates this issue does not originate within the BlackLine platform but is related to a known issue with the NetSuite ERP. A workaround is available that resolves this issue. If your NetSuite interface jobs are failing, please contact BlackLine Support by submitting a case. Our teams will provide you with the necessary instructions to restore functionality. We will continue to monitor the situation and provide further updates as they become available. Thank you for your patience and understanding.

BlackLine has confirmed that the service is fully operational and we apologize for any inconvenience this issue may have caused.