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    Blueshift outage history

    54 recorded Blueshift incidents since May 2023, with official updates, affected components, duration and resolution information.

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    Compute capacity issues in both US and EU datacenters

    Started July 15, 2026 at 5:24 AM UTC · 16h 6m

    Pending
    1. July 15, 2026 at 5:24 AM UTCinvestigating

      We are seeing compute capacity issues in both the US and EU datacenters. Many clusters are running at limited capacity - consequently there will be processing backlogs and delays.

    2. July 15, 2026 at 5:28 AM UTCidentified

      We are working with aws support to get the quotas increased, this may take some time (a few hours).

    3. July 15, 2026 at 11:52 AM UTCidentified

      We are still not at full capacity. We are trying to get this resolved soon.

    4. July 15, 2026 at 5:56 PM UTCmonitoring

      We are starting to see capacity come back. The backlogs have grown very big - will take many hours to drain.

    5. July 15, 2026 at 9:30 PM UTCresolved

      This incident has been resolved, and the backlog has returned to normal levels.

    Outage with Email Validation Service

    Started July 13, 2026 at 6:40 PM UTC · 1h 45m

    Pending
    1. July 13, 2026 at 6:40 PM UTCinvestigating

      Our email validation service is currently unavailable due to an ongoing issue. We are actively working to restore service as quickly as possible. We apologize for the inconvenience and appreciate your patience.

    2. July 13, 2026 at 7:48 PM UTCmonitoring

      A fix has been implemented and we are monitoring the results.

    3. July 13, 2026 at 8:24 PM UTCresolved

      This incident has been resolved.

    Outage with Email Validation Service

    Started July 10, 2026 at 7:48 PM UTC · 1h 0m

    OutageMajor incident
    1. July 10, 2026 at 7:48 PM UTCinvestigating

      We are currently investigating the issue.

    2. July 10, 2026 at 8:15 PM UTCmonitoring

      A fix has been implemented and we are monitoring the results.

    3. July 10, 2026 at 8:49 PM UTCresolved

      This incident has been resolved.

    (EU) Campaing sends are slow in the EU datacenter

    Started July 10, 2026 at 10:14 AM UTC · 1h 23m

    OutageMajor incident
    Affected components
    One-Time/Recurring CampaignsEvent-Triggered CampaignsSegment-Triggered Campaigns
    1. July 10, 2026 at 10:14 AM UTCinvestigating

      We are currently investigating this issue.

    2. July 10, 2026 at 10:44 AM UTCidentified

      The issue has been identified and a fix is being implemented.

    3. July 10, 2026 at 10:57 AM UTCmonitoring

      A fix has been implemented and we are monitoring the results.

    4. July 10, 2026 at 11:37 AM UTCresolved

      This incident has been resolved.

    (US) Errors accessing dashboard

    Started June 5, 2026 at 9:02 PM UTC · 1h 33m

    OutageMajor incident
    Affected components
    Dashboard ( app.getblueshift.com, and/or app.eu.getblueshift.com)
    1. June 5, 2026 at 9:02 PM UTCinvestigating

      We are currently investigating this issue.

    2. June 5, 2026 at 9:13 PM UTCidentified

      The issue has been identified and a fix is being implemented.

    3. June 5, 2026 at 9:26 PM UTCmonitoring

      A fix has been implemented and we are monitoring the results.

    4. June 5, 2026 at 10:35 PM UTCresolved

      This incident is resolved now, dashboard is stable now - app.getblueshift.com.

    Event Processing Delayed

    Started May 20, 2026 at 5:39 PM UTC · 1h 3m

    Pending
    Affected components
    Event processing & API
    1. May 20, 2026 at 5:39 PM UTCinvestigating

      We are currently investigating this issue.

    2. May 20, 2026 at 5:56 PM UTCidentified

      The issue has been identified and a fix is being implemented.

    3. May 20, 2026 at 6:07 PM UTCmonitoring

      A fix has been implemented and we are monitoring the results.

    4. May 20, 2026 at 6:42 PM UTCresolved

      This incident has been resolved.

    (US) Seeing latencies in event api's

    Started April 6, 2026 at 5:58 AM UTC · 2h 47m

    IssuesMinor incident
    Affected components
    Event processing & API
    1. April 6, 2026 at 5:58 AM UTCinvestigating

      We are currently investigating this issue.

    2. April 6, 2026 at 5:59 AM UTCinvestigating

      The issue we saw 30 mins back is not completely solved - will keep this page open until we resolve it fully.

    3. April 6, 2026 at 6:32 AM UTCmonitoring

      A fix has been implemented and we are monitoring the results.

    4. April 6, 2026 at 8:45 AM UTCresolved

      This incident has been resolved.

    (US) Seeing latencies in event api's

    Started April 6, 2026 at 5:24 AM UTC · 23m

    OutageMajor incident
    Affected components
    Event processing & API
    1. April 6, 2026 at 5:24 AM UTCinvestigating

      We are currently investigating this issue.

    2. April 6, 2026 at 5:35 AM UTCidentified

      The issue has been identified and a fix is being implemented.

    3. April 6, 2026 at 5:38 AM UTCmonitoring

      A fix has been implemented and we are monitoring the results.

    4. April 6, 2026 at 5:47 AM UTCresolved

      This incident has been resolved.

    (US) Seeing delays in event processing

    Started March 18, 2026 at 3:10 PM UTC · 2h 40m

    IssuesMinor incident
    Affected components
    Event processing & APIEvent-Triggered Campaigns
    1. March 18, 2026 at 3:10 PM UTCinvestigating

      We are currently investigating this issue.

    2. March 18, 2026 at 3:45 PM UTCidentified

      The issue has been identified and a fix is being implemented.

    3. March 18, 2026 at 3:53 PM UTCmonitoring

      We have added a fix and are monitoring the system.

    4. March 18, 2026 at 5:50 PM UTCresolved

      This incident has been resolved.

    (US) Campaigns failures

    Started March 7, 2026 at 8:39 AM UTC · 3h 43m

    OutageMajor incident
    Affected components
    One-Time/Recurring CampaignsEvent-Triggered CampaignsSegment-Triggered Campaigns
    1. March 7, 2026 at 8:39 AM UTCidentified

      We are seeing some issues with a database that backs campaigns. While we work to fix the issue you will see some campaigns failures.

    2. March 7, 2026 at 9:52 AM UTCidentified

      This problem needs a temporary pausing of all campaigns. We are doing that now.

    3. March 7, 2026 at 10:17 AM UTCidentified

      Expecting campaigns to be paused for another 30 mins

    4. March 7, 2026 at 11:20 AM UTCidentified

      Have unpaused campaigns. Monitoring for campaigns to get stable.

    5. March 7, 2026 at 11:30 AM UTCmonitoring

      Campaign sends are going out normally. Will keep monitoring this.

    6. March 7, 2026 at 12:21 PM UTCresolved

      This incident has been resolved.

    Seeing errors in launching campaigns in both US & EU datacenters

    Started January 10, 2026 at 9:30 AM UTC · 43m

    IssuesMinor incident
    Affected components
    One-Time/Recurring CampaignsEvent-Triggered CampaignsSegment-Triggered Campaigns
    1. January 10, 2026 at 9:30 AM UTCinvestigating

      We are currently investigating this issue.

    2. January 10, 2026 at 9:40 AM UTCidentified

      The issue has been identified and a fix is being implemented.

    3. January 10, 2026 at 9:42 AM UTCmonitoring

      A fix has been implemented and we are monitoring the results.

    4. January 10, 2026 at 10:13 AM UTCresolved

      This incident has been resolved.

    Increased Latencies in Campaigns

    Started January 9, 2026 at 7:04 PM UTC · 17m

    IssuesMinor incident
    Affected components
    One-Time/Recurring CampaignsEvent-Triggered CampaignsSegment-Triggered Campaigns
    1. January 9, 2026 at 7:04 PM UTCinvestigating

      We are currently investigating this issue.

    2. January 9, 2026 at 7:18 PM UTCidentified

      The issue has been identified and a fix is being implemented.

    3. January 9, 2026 at 7:18 PM UTCmonitoring

      A fix has been implemented and we are monitoring the results.

    4. January 9, 2026 at 7:22 PM UTCresolved

      This incident has been resolved.

    Possible disruptions to event/tracking api's (because of the ongoing cloudflare outage)

    Started December 5, 2025 at 9:08 AM UTC · 2h 58m

    IssuesMinor incident
    Affected components
    Event processing & API
    1. December 5, 2025 at 9:08 AM UTCinvestigating

      We are currently investigating this issue.

    2. December 5, 2025 at 9:10 AM UTCinvestigating

      We are currently seeing errors for following Blueshift sites: https://developer.blueshift.com https://academy.blueshift.com https://blueshift.com

    3. December 5, 2025 at 9:16 AM UTCinvestigating

      We do see these Blueshift sites loading now https://developer.blueshift.com https://academy.blueshift.com https://blueshift.com Further updates on the cloudflare outage are available here: https://www.cloudflarestatus.com/incidents/lfrm31y6sw9q

    4. December 5, 2025 at 9:18 AM UTCidentified

      The issue has been identified and a fix is being implemented.

    5. December 5, 2025 at 9:26 AM UTCmonitoring

      All Blueshift pages are working normally now.

    6. December 5, 2025 at 12:06 PM UTCresolved

      This incident has been resolved.

    Delays in Reporting

    Started November 25, 2025 at 11:51 PM UTC · 2h 24m

    IssuesMinor incident
    Affected components
    Reporting
    1. November 25, 2025 at 11:51 PM UTCinvestigating

      We are currently investigating this issue.

    2. November 25, 2025 at 11:52 PM UTCinvestigating

      Stats updates are lagging as such the reporting data in dashboard will be slightly outdated.

    3. November 25, 2025 at 11:57 PM UTCidentified

      The issue has been identified and a fix is being implemented.

    4. November 26, 2025 at 12:28 AM UTCmonitoring

      A fix has been implemented and we are monitoring the results.

    5. November 26, 2025 at 2:15 AM UTCresolved

      This incident has been resolved.

    Visual Editor not loading (US datacenter only)

    Started November 6, 2025 at 4:29 PM UTC · 4h 36m

    OutageMajor incident
    Affected components
    Dashboard ( app.getblueshift.com, and/or app.eu.getblueshift.com)
    1. November 6, 2025 at 4:29 PM UTCinvestigating

      We are currently investigating this issue.

    2. November 6, 2025 at 4:44 PM UTCidentified

      The visual editor uses a 3rd party SAAS vendor. This incident is related to some connectivity issues with this vendors endpoint. The issue has happened multiple times today and we are working with the vendor to fix this.

    3. November 6, 2025 at 5:41 PM UTCmonitoring

      The visual editor is now operational. We will keep monitoring and working with the vendor to implement a permanent fix.

    4. November 6, 2025 at 5:44 PM UTCmonitoring

      The visual editor is not loading again. The issue is intermittent. We are working with the vendor to fix.

    5. November 6, 2025 at 7:34 PM UTCmonitoring

      The visual editor is operational since 45 mins. Will continue monitoring this.

    6. November 6, 2025 at 9:05 PM UTCresolved

      This incident has been resolved.

    Visual Editor not loading (US datacenter only)

    Started November 6, 2025 at 2:27 PM UTC · 1h 17m

    OutageMajor incident
    Affected components
    Dashboard ( app.getblueshift.com, and/or app.eu.getblueshift.com)
    1. November 6, 2025 at 2:27 PM UTCinvestigating

      We are currently investigating this issue.

    2. November 6, 2025 at 3:06 PM UTCidentified

      The issue has been identified and a fix is being implemented.

    3. November 6, 2025 at 3:07 PM UTCmonitoring

      A fix has been implemented and we are monitoring the results.

    4. November 6, 2025 at 3:44 PM UTCresolved

      This incident has been resolved.

    Visual Editor not loading (US datacenter only)

    Started October 30, 2025 at 1:28 PM UTC · 36m

    Pending
    Affected components
    Dashboard ( app.getblueshift.com, and/or app.eu.getblueshift.com)
    1. October 30, 2025 at 1:28 PM UTCinvestigating

      We are currently investigating issues with visual editor not loading in our US datacenter. We are working with the third party visual editor plugin to resolve this.

    2. October 30, 2025 at 1:57 PM UTCidentified

      The issue has been identified and a fix is being implemented.

    3. October 30, 2025 at 1:59 PM UTCmonitoring

      A fix has been implemented and we are monitoring the results.

    4. October 30, 2025 at 2:04 PM UTCresolved

      This incident has been resolved.

    Observing slowness in backend systems (US datacenter only)

    Started August 16, 2025 at 6:21 PM UTC · 2h 33m

    IssuesMinor incident
    Affected components
    Event processing & APIOne-Time/Recurring CampaignsUser UploadsSyndicationsEvent-Triggered CampaignsSegment-Triggered CampaignsEvent ImportsLive ContentCatalog Uploads
    1. August 16, 2025 at 6:21 PM UTCinvestigating

      We are currently investigating this issue.

    2. August 16, 2025 at 7:22 PM UTCidentified

      The issue has been identified and a fix is being implemented.

    3. August 16, 2025 at 7:55 PM UTCidentified

      We are currently applying a fix to the slowness issue. This process will take many hours. The system is stable now - however latencies are still higher than normal. We will keep this status page open until the fix is completely rolled out.

    4. August 16, 2025 at 8:52 PM UTCmonitoring

      A fix has been implemented and we are monitoring the results.

    5. August 16, 2025 at 8:54 PM UTCresolved

      This incident has been resolved.

    Errors in campaigns graphs in the dashboard (US datacenter only)

    Started June 4, 2025 at 5:20 AM UTC · 51m

    IssuesMinor incident
    Affected components
    Reporting
    1. June 4, 2025 at 5:20 AM UTCinvestigating

      We are seeing errors with displaying campaigns graphs in various dashboard pages.

    2. June 4, 2025 at 5:44 AM UTCidentified

      The issue has been identified and a fix is being implemented.

    3. June 4, 2025 at 5:47 AM UTCmonitoring

      A fix has been implemented and we are monitoring the results.

    4. June 4, 2025 at 6:11 AM UTCresolved

      This incident has been resolved.

    Latencies in One-time and Recurring Campaigns (US datacenter only)

    Started May 27, 2025 at 1:55 AM UTC · 34m

    IssuesMinor incident
    Affected components
    One-Time/Recurring Campaigns
    1. May 27, 2025 at 1:55 AM UTCinvestigating

      We are currently investigating this issue.

    2. May 27, 2025 at 2:08 AM UTCidentified

      The issue has been identified and a fix is being implemented.

    3. May 27, 2025 at 2:13 AM UTCmonitoring

      A fix has been implemented and we are monitoring the results.

    4. May 27, 2025 at 2:24 AM UTCmonitoring

      We are continuing to monitor for any further issues.

    5. May 27, 2025 at 2:29 AM UTCresolved

      This incident has been resolved.