Bob outage history

We are currently investigating an issue that causes delays with our Sandbox Refresh service, and we’re working to resolve it.

We have identified the issue impacting Sandbox Refresh and are actively working to address it.

We confirm there is a problem with the employee profile work tables, and we’re working to resolve it.

We have identified an issue where users may encounter errors when adding or updating rows in history tables within the employee profile. Our team has found the root cause and is working to resolve the issue.

We have deployed a fix for the issue affecting employee profiles updates and are monitoring the results to confirm the issue is fully resolved.

The issue has been resolved. A regression caused validation to run across all history table entries, including historical rows containing archived values, which caused updates to fail. We have updated the validation to apply only to rows that have been changed.

We are investigating an issue with our Talent service impacting Surveys and Performance. We’re working to resolve it.

We confirm there is a problem with our Talent service, affecting Performance and Surveys, and we’re working to resolve it.

A fix has been applied to address the issues affecting Performance and Surveys in the Talent module, and we’re monitoring the results.

The issue affecting the Talent module has been resolved. An infrastructure issue caused increased latency that impacted Surveys and Performance. The service has remained stable after implementing a fix, and we are taking measures to prevent recurrence.

We’ve identified an issue with the New Hire flow where only admins can create new hires.

We’ve identified the root cause and fixed the issue affecting the New Hire flow. We are monitoring the results.

The issue affecting the New Hire flow, where only admins could create new hires, has been resolved.

Users are experiencing slowness in Bob. We’re working to resolve the issue.

Users are experiencing slowness, disruptions and errors in Bob, with some areas not working as expected. We’re working to resolve the issue.

Bob is now stable, and we’re continuing to monitor the system.

This incident has been resolved.

We confirm there is a problem with our Workforce Planning module, and we’re working to resolve it. Users may be unable to open existing positions and may encounter a "general error."

We have identified the issue affecting the Workforce Planning module and causing the "general error" when opening existing positions. Our team is actively working to resolve the issue as quickly as possible.

We have implemented a fix for the issue affecting the Workforce Planning module. Users should now be able to open existing positions without encountering the "general error." We are continuing to monitor the system to ensure the issue is fully resolved.

This incident has been resolved. We apologize for the inconvenience and appreciate your patience while we worked to resolve the issue.

We’ve identified an issue causing slowness in Bob, and we’re working to resolve it.

We’ve identified the cause of the slowness in Bob and are working to restore normal performance.

The slowness affecting Bob has improved. We’re continuing to investigate an issue preventing employee folders and documents from loading, and we’re actively working to restore full functionality.

All services are back to normal. We are continuing to monitor the service to confirm stability.

The incident has been resolved. All services are now operating normally.

We confirm there is a problem causing slowness with our Docs service, and we’re working to resolve it.

We have identified the issue causing slowness in our Docs service and are working to restore normal performance.

A fix has been applied for the issue causing slowness in our Docs service. We are continuing to monitor the service to ensure performance remains stable.

The issue causing slowness in our Docs service has been resolved. We applied a fix and confirmed the service has remained stable during the monitoring period.

We are currently experiencing delays with our Sandbox Refresh service. The issue has been addressed, and the service is gradually returning to normal. We apologize for the inconvenience and appreciate your patience.

The issue has been resolved.

We’ve identified issues affecting parts of our Hiring module. Some features may be temporarily unavailable while we work to resolve the issue. We’ll continue to provide updates as more information becomes available. We apologize for the inconvenience and thank you for your understanding.

The issue affecting parts of our Hiring module has been resolved. Affected features are now available again. We apologize for the inconvenience and thank you for your understanding.

We are currently investigating a delay in sandbox synchronization. During this time, sandbox refreshes may reflect data updated up to last night, while we work to restore full synchronization. Existing sandbox environments remain accessible. We will provide further updates as progress is made.

We have identified the cause of the sandbox synchronization delay and are working to resolve it. Existing sandbox environments remain accessible.

We have restored the sandbox synchronization process, and sandbox refreshes now reflect current production data. We are continuing to monitor the system.

The sandbox synchronization delay has been resolved. The synchronization process was restored, and sandbox refreshes now reflect current production data.

The issue causing survey links to display empty pages and preventing responses has been resolved after fixing an error in the surveys service. We apologize for the inconvenience and thank you for your patience.

We confirm there is a problem with our main HiBob application, and we’re working to resolve it.

System performance has been restored, and the incident is now resolved. We are continuing to monitor the system and conduct a thorough investigation to identify the root cause and implement preventive measures. Thank you for your patience during this time.

The issue that we had been experiencing has now been fully resolved, and everything is functioning as expected. After identifying the root cause and implementing the necessary fixes, we can confirm that the situation is under control and no further action is required at this time.

We confirm there is a problem with our main HiBob application, and we’re working to resolve it.

We are currently experiencing elevated error rates and latency due to database query timeouts affecting the HiBob service, and are actively working to resolve the issue. We apologize for the disruption and thank you for your patience.

The service is in the process of recovering, and we are continuing to monitor closely while investigating the root cause. We apologize for the disruption and thank you for your patience.

The service is in the process of recovering, and we are continuing to monitor closely while investigating the root cause. We apologize for the disruption and thank you for your patience.

We are continuing to monitor for any further issues.

We identified a performance degradation in the HiBob application caused by resource contention and long-running database operations; mitigation actions were applied and the service has stabilized. We apologize for the disruption and thank you for your patience.

We confirm there is a problem with our main HiBob application and we’re working to resolve it.

We are currently investigating a production issue that may be related to a database maintenance activity performed on Saturday during off-hours. As part of our mitigation efforts, we are reverting the recent change. This action will require restarting the production database, which may result in a brief service disruption of a few minutes. We will provide an additional update once the restart is complete and the system is fully stabilized. Thank you for your patience.

The rollback has been successfully completed, and the platform is up. However, we are still experiencing performance degradation in certain areas, and some users may encounter slowness. Our engineering team is actively investigating and working to fully restore system performance. We will continue to provide updates as we make progress.

We are continuing to work on a fix for this issue.

We are currently running a database vacuum process to optimize performance following the rollback. This process helps reclaim storage, refresh database statistics, and improve overall query performance after the earlier maintenance and restart activities. At this time, system performance is stable, and the platform is operating normally across all core services. We are not observing any ongoing impact on customer workflows. Our engineering team continues to closely monitor the environment, reviewing performance metrics and system health indicators to ensure sustained stability and proactively address any anomalies that arise.

A fix has been implemented and we are monitoring the results.

This incident has been resolved.

Earlier today, we implemented a security update to our login process that affected users who attempted to log in via an external SSO provider without a fully configured SSO setup. As a result, some users encountered an error when trying to access the platform. We have since taken steps to address the issue and restore expected login behavior to ensure uninterrupted access. We are continuing to monitor the system to ensure stability. We apologize for the inconvenience and appreciate your patience.

A fix has been implemented and we are monitoring the results.

This incident has been resolved.

We have identified an issue affecting Docs, Goals, and Surveys. Our team is actively working to resolve the problem and restore normal functionality.

We are continuing to investigate this issue.

The issue affecting Docs has been resolved. We are still experiencing issues with Goals and Surveys, and our team is actively working to resolve them.

The issue affecting Docs, Goals, and Surveys has been resolved. All services are now operating normally.

This incident has been resolved.

We are currently experiencing a delay in email delivery. This may impact several workflows. Users logging in with MFA may experience delays receiving authentication emails. Our team is working to resolve this as quickly as possible.

The root cause has been identified, and email delivery is improving. A backlog of emails is still pending, and we’re monitoring closely as the sending rate continues to recover. Thank you for your patience.

The issue has been resolved, and all services are now operating normally. The email delivery delays were caused by a system issue that led to an unexpected spike in outbound email volume. We apologise for the inconvenience and thank you for your patience.

We confirm there is a problem with our main HiBob application, and we’re working to resolve it.

We detected a brief internal issue in the HiBob application. There was little to no customer impact, and the system is operating normally. We continue to monitor.

We are currently investigating this issue.

We are currently experiencing service disruption due to a widespread Cloudflare outage, which is affecting connectivity across multiple SaaS and internet services globally—not just HiBob. Because Cloudflare acts as a core part of internet routing and security infrastructure, the issue is causing degraded performance and temporary downtime for many platforms that rely on their network. Our systems are not the root cause, but we are impacted by the upstream failure. Current Status • HiBob services are experiencing partial or full unavailability depending on the region and network path. • Other SaaS providers and internet-facing services are also affected. • Engineering and SRE teams are monitoring the situation and validating service health as Cloudflare recovers.

We are continuing to investigate this issue.

Cloudflare has deployed a hotfix to address the root cause of the global outage. Following this change, we are seeing steady recovery across HiBob’s services. Current Status • Platform availability and connectivity are improving as Cloudflare’s network stabilizes. • Most affected flows are beginning to recover, with latency decreasing and error rates dropping. • Our Engineering and SRE teams are actively monitoring all services to ensure full restoration.

Cloudflare has confirmed that the issue is resolved and their network is back to normal. As a result, HiBob services — along with the rest of the internet that was affected — have fully recovered. Platform performance and availability are back to expected levels with no remaining degradation. We will continue working with the Cloudflare team to understand the root cause, and we will share a full post-incident review once the analysis is complete.