Botkeeper outage history

We're experiencing an elevated level of API errors and are currently looking into the issue.

This incident has been resolved.

Users are reporting issues logging in to the Botkeeper platform. A critical vendor integration is experiencing technical issues, which is currently impacting users' ability to access our platform. We are monitoring this incident closely and expect to become fully operational as soon as the vendor reaches a resolution.

The issue has been resolved with the vendor. We are continuing to monitor to ensure the system has fully recovered.

This incident has been resolved.

A potential platform issue impacting Finicity services is currently being investigated, and the Finicity team is actively working to resolve this issue. Botkeeper SmartConnect remains operational, but updated transactions and statements may be unavailable temporarily.

Finicity has identified the root cause of the issue and is working to implement a fix.

Finicity has implemented a fix and is validating the resolution.

This incident has been resolved.

Users are reporting issues logging in to the Botkeeper platform. Our hosting provider appears to be experiencing technical issues with one of their core components, which is currently impacting users' ability to access our platform. We are monitoring this incident closely and expect to become fully operational as soon as our hosting provider reaches a resolution.

Amazon Web Services (AWS, our hosting provider) has acknowledged the issue and is actively investigating. Botkeeper services should be fully restored once AWS resolves the issue.

AWS has implemented a fix and is monitoring the results. Botkeeper's platform appears to be fully operational again.

This incident has been resolved.

Some customers have reported delays in transactions syncing from accounts in Smart Connect. Our team is investigating the issue and hopes to have a resolution shortly.

A fix has been implemented and we are monitoring the results.

This incident has been resolved.

Amazon Web Services, our hosting provider, is currently experiencing degraded performance with one of their core components, which is currently impacting users' ability to access our platform. We are monitoring this incident closely and expect to become fully operational as soon as AWS reaches a resolution.

Amazon Web Services has restored services, and our Platform is now operational. We are continuing to monitor this incident closely with AWS Support until they determine it has been fully resolved.

This incident has been fully resolved.

Some Services within the Legacy Portal are Currently Unavailable. We are currently investigating the issue.

A fix has been implemented and we are monitoring the results.

This incident has been resolved.

We're experiencing an elevated level of API errors and are currently looking into the issue.

This incident has been resolved.

The Partner Platform and associated features are currently unavailable. We are applying a fix to the affected infrastructure and hope to restore all services shortly.

This incident has been resolved.

Users have reported intermittent issues accessing the Legacy Partner Portal. We are currently investigating the issue.

The issue has been resolved and we are monitoring the results.

This incident has been resolved.

Statements are currently unavailable in SmartConnect in the Legacy Portal. We are actively investigating the issue.

The issue has been identified and only impacts a subset of users. A fix is being implemented.

This incident has been resolved

We're experiencing an elevated level of API errors and are currently looking into the issue.

This incident has been resolved.

We're experiencing an elevated level of API errors and are currently looking into the issue.

This incident has been resolved.

We're experiencing an elevated level of API errors and are currently looking into the issue.

This incident has been resolved.

We're experiencing an elevated level of API errors and are currently looking into the issue.

This incident has been resolved.

We're experiencing an elevated level of API errors and are currently looking into the issue.

This incident has been resolved.

We're experiencing an elevated level of API errors and are currently looking into the issue.

This incident has been resolved.

We're experiencing an elevated level of API errors and are currently looking into the issue.

This incident has been resolved.

We have identified an issue with Transaction Manager in the legacy platform receiving transactions from QuickBooks Online. If you are experiencing this issue and want to receive status updates of this fix, please submit a ticket at partner-support.botkeeper.com.

We have implemented a fix for the issue with Transaction Manager and are in the process of validating it in our testing environment.

The issue with Transaction Manager in the legacy platform receiving transactions from QuickBooks Online has been fully resolved. Our accounting teams will be working on pushing transactions to Transaction Manager over the next week.

Users have reported issues with the Partner Deployment Extension failing to retrieve client information. In order to scope new clients, please do so manually via the scoping application until this issue is resolved.

We are continuing to work on releasing a fix for this issue.

An updated version of the extension has been deployed to the Chrome Web Store. Please update to the latest version to resume scoping new clients using the extension.