Bringg outage history and incident timeline

Degraded performance address geocoding

Started August 24, 2026 at 3:43 PM UTC 0m

Pending

Affected components

Infrastructure (US3-GCP)

August 24, 2026 at 3:43 PM UTCresolved
Between 12:42 UTC and 14:15 UTC on 24 August 2026, a portion of address geocoding requests failed to complete within the expected time and returned timeout errors. Service returned to normal operation at 14:15 UTC. This entry has been published retrospectively following internal review.

Quotes service - Degraded Performance

Started June 28, 2026 at 12:36 PM UTC 1h 20m

OutageMajor incident

Affected components

API / Integrations (EU2-GCP)

June 28, 2026 at 12:36 PM UTCinvestigating
We are currently investigating this issue.
June 28, 2026 at 12:43 PM UTCidentified
The issue has been identified and a fix is being implemented.
June 28, 2026 at 12:43 PM UTCmonitoring
A fix has been implemented and we are monitoring the results.
June 28, 2026 at 1:57 PM UTCresolved
This incident has been resolved.

Optimization Services — Degraded Performance

Started June 23, 2026 at 4:41 PM UTC 5h 23m

OutageMajor incident

Affected components

Planning / Optimization (EU3-GCP)Planning / Optimization (US3-GCP)Planning / Optimization (US2-GCP)Planning / Optimization (US4-GCP)Planning / Optimization (EU2-GCP)

June 23, 2026 at 4:41 PM UTCinvestigating
We are currently experiencing degraded performance with our optimization services. We are investigating the problem. Next Update will be available at 17:15 UTC.
June 23, 2026 at 5:11 PM UTCinvestigating
We are continuing to investigate the issue. The next update will be available at 17:55 UTC.
June 23, 2026 at 5:29 PM UTCidentified
The root cause has been found, and our team is currently working on the fix. The next update will be available at 18:10 UTC.
June 23, 2026 at 6:05 PM UTCidentified
We are continuing to work on a fix for this issue. We are observing a progressive improvement in service stability. The next update will be available at 18:45 UTC.
June 23, 2026 at 6:40 PM UTCidentified
Work to fully resolve this incident is ongoing. The next update will be available at 19:20 UTC.
June 23, 2026 at 7:23 PM UTCidentified
Remediation remains underway, and we anticipate full restoration in due course. The next update will be available at 20:00 UTC.
June 23, 2026 at 7:58 PM UTCmonitoring
A fix has been implemented, and we are monitoring the results. The next update will be available at 20:40 UTC.
June 23, 2026 at 8:39 PM UTCmonitoring
We are monitoring service performance to confirm full recovery. The next update will be available at 21:20 UTC.
June 23, 2026 at 9:15 PM UTCmonitoring
We are continuing to monitor system performance to ensure full recovery.
June 23, 2026 at 10:04 PM UTCresolved
This incident has been resolved

API Slowness on US2

Started June 15, 2026 at 3:03 PM UTC 2h 40m

IssuesMinor incident

Affected components

API / Integrations (US2-GCP)

June 15, 2026 at 3:03 PM UTCinvestigating
API response times in the US2 environment have returned to normal. We are continuing to monitor the situation while our engineering team completes the investigation into the root cause.
June 15, 2026 at 3:34 PM UTCmonitoring
A fix has been implemented and we are monitoring the results.
June 15, 2026 at 5:43 PM UTCresolved
The incident has been resolved.

OTP Code not being send to users during login

Started May 8, 2026 at 12:17 PM UTC 56m

OutageMajor incident

Affected components

Access / Authentication (EU3-GCP)Access / Authentication (US4-GCP)Access / Authentication (US2-GCP)Access / Authentication (US3-GCP)Access / Authentication (EU2-GCP)

May 8, 2026 at 12:17 PM UTCinvestigating
We are currently experiencing issues with OTP Code not being send to users during login. Our team is aware of the problem and is actively working on a fix. We will keep you updated as soon as we have more information. Thank you for your patience.
May 8, 2026 at 12:48 PM UTCinvestigating
We are continuing to investigate the issue. Thank you for your patience.
May 8, 2026 at 1:03 PM UTCmonitoring
A fix has been implemented, and we are monitoring the results.
May 8, 2026 at 1:13 PM UTCresolved
The issue has been resolved.

Bringg UI issue

Started May 5, 2026 at 2:05 PM UTC 32m

Pending

Affected components

Access / Authentication (EU3-GCP)Access / Authentication (US4-GCP)Access / Authentication (US2-GCP)Access / Authentication (US3-GCP)Access / Authentication (EU2-GCP)

May 5, 2026 at 2:05 PM UTCinvestigating
We are currently experiencing issues with access to the Bringg UI on all environments. Our team is aware of the problem and is actively working on a fix. We will keep you updated as soon as we have more information. Thank you for your patience.
May 5, 2026 at 2:08 PM UTCmonitoring
A fix has been implemented, and we are monitoring the results.
May 5, 2026 at 2:37 PM UTCresolved
The issue has been resolved.

Partners integration service is down

Started March 24, 2026 at 4:10 PM UTC 1h 2m

OutageMajor incident

Affected components

Delivery Partners (US3-GCP)

March 24, 2026 at 4:10 PM UTCinvestigating
We are currently investigating the issue. Next Update will be available at 16:50 UTC.
March 24, 2026 at 4:20 PM UTCmonitoring
A fix has been implemented, and we are monitoring the results. Next Update will be available at 17:15 UTC.
March 24, 2026 at 5:13 PM UTCresolved
The incident has been resolved.

Roadie is experiencing a core platform outage

Started December 16, 2025 at 7:45 PM UTC 1h 5m

OutageMajor incident

Affected components

Delivery Partners (EU3-GCP)Delivery Partners (US3-GCP)Delivery Partners (EU2-GCP)Delivery Partners (US2-GCP)

December 16, 2025 at 7:45 PM UTCidentified
We are currently monitoring this incident that may be tracked here: https://status.roadie.com/
December 16, 2025 at 8:13 PM UTCmonitoring
Roadie team has implemented a fix, and we are monitoring the results. More details can be found here: https://status.roadie.com/
December 16, 2025 at 8:50 PM UTCresolved
This incident has been resolved.

DoorDash is experiencing service degradation due to a Cloudflare outage

Started December 5, 2025 at 9:14 AM UTC 27m

IssuesMinor incident

Affected components

Delivery Partners (US3-GCP)Delivery Partners (US2-GCP)

December 5, 2025 at 9:14 AM UTCidentified
We are currently monitoring this incident that may be tracked here: https://www.doordashstatus.com/
December 5, 2025 at 9:41 AM UTCresolved
This incident has been resolved.

An outage with the Uber API

Started November 18, 2025 at 5:00 PM UTC 2h 32m

OutageMajor incident

Affected components

Delivery Partners (US3-GCP)Delivery Partners (US2-GCP)

November 18, 2025 at 5:00 PM UTCidentified
We’re currently experiencing an outage with the Uber API. The next update will be available at 17:40 UTC.
November 18, 2025 at 5:37 PM UTCidentified
The Uber team has confirmed a related outage. We are continuing to monitor the situation and will provide updates as they become available.
November 18, 2025 at 7:32 PM UTCresolved
The Uber team has resolved the service interruption. The system is functioning normally.

Web application and driver app login issues

Started November 9, 2025 at 11:16 AM UTC 41m

Pending

Affected components

Access / Authentication (US3-GCP)

November 9, 2025 at 11:16 AM UTCinvestigating
We are currently investigating this issue.
November 9, 2025 at 11:34 AM UTCidentified
The issue has been identified and a fix is being implemented.
November 9, 2025 at 11:34 AM UTCmonitoring
A fix has been implemented and we are monitoring the results.
November 9, 2025 at 11:57 AM UTCresolved
This incident has been resolved.

Unable to Submit Support Ticket in Bringg

Started October 27, 2025 at 9:09 PM UTC 22h 6m

IssuesMinor incident

Affected components

Customer Experience (EU2-GCP)

October 27, 2025 at 9:09 PM UTCinvestigating
Users are currently unable to create tickets from the Bringg UI (dashboard), though ticket creation through the Salesforce portal is still working. The Salesforce team is investigating, and we’ll update you once we have more information.
October 28, 2025 at 7:15 PM UTCresolved
This incident has been resolved.

Increased error rates associated with the quote service

Started October 21, 2025 at 7:55 PM UTC 2h 30m

OutageMajor incident

Affected components

API / Integrations (EU2-GCP)

October 21, 2025 at 7:55 PM UTCinvestigating
We are currently investigating the issue. We will provide an update by 20:30 PM UTC.
October 21, 2025 at 8:26 PM UTCinvestigating
We are still investigating the issue. We will provide an update by 21:10 PM UTC.
October 21, 2025 at 9:11 PM UTCinvestigating
We are investigating the issue. We will provide an update by 21:40 PM UTC.
October 21, 2025 at 9:32 PM UTCmonitoring
The system has been restored to normal operation, and we are actively monitoring the situation to ensure continued stability.
October 21, 2025 at 9:52 PM UTCmonitoring
The system is fully operational now, but we are still monitoring the situation.
October 21, 2025 at 10:25 PM UTCresolved
The incident was resolved.

Widespread AWS and Docker issues that are happening now are causing a significant impact on our operations

Started October 20, 2025 at 11:36 AM UTC 17h 23m

Pending

Affected components

Planning / Optimization (EU3-GCP)Inventory (US2-GCP)Reporting (US2-GCP)Inventory (EU3-GCP)API / Integrations (US2-GCP)API / Integrations (EU3-GCP)Delivery Partners (EU3-GCP)Access / Authentication (EU3-GCP)Billing Page (EU3-GCP)Geolocation / Tracking (US3-GCP)Customer Experience (US3-GCP)Billing Page (US3 - GCP)Reporting (EU3-GCP)Infrastructure (EU2-GCP)Driver App (EU3-GCP)Dispatch Interface / Dashboard (US2-GCP)Driver App (EU2-GCP)Delivery Partners (US3-GCP)Infrastructure (US3-GCP)Inventory (EU2-GCP)Billing Page (US2 - GCP)Geolocation / Tracking (EU2-GCP)Customer Experience (EU3-GCP)Delivery Partners (EU2-GCP)Dispatch Interface / Dashboard (US3-GCP)Customer Experience (US2-GCP)Access / Authentication (US2-GCP)Access / Authentication (US3-GCP)Driver App (US2-GCP)Infrastructure (US2-GCP)Planning / Optimization (US3-GCP)Notifications (US3-GCP)Planning / Optimization (US2-GCP)Driver App (US3-GCP)Notifications (US2-GCP)Access / Authentication (EU2-GCP)Reporting (US3-GCP)API / Integrations (US3-GCP)Dispatch Interface / Dashboard (EU2-GCP)Dispatch Interface / Dashboard (EU3-GCP)Infrastructure (EU3-GCP)Notifications (EU2-GCP)Notifications (EU3-GCP)Delivery Partners (US2-GCP)Reporting (EU2-GCP)Customer Experience (EU2-GCP)Geolocation / Tracking (US2-GCP)Planning / Optimization (EU2-GCP)Geolocation / Tracking (EU3-GCP)Billing Page (EU2 - GCP)Inventory (US3-GCP)

October 20, 2025 at 11:36 AM UTCidentified
We notice various issues with our system now which are related to the services below https://www.dockerstatus.com/ https://health.aws.amazon.com/health/status We need you to please be patient and repeat all the attempts that you're trying to perform. Eventually it should let you do all the actions you need, but with a delay. We are looking for a solution on our end as well to provide you with stability that is required for your operability.
October 21, 2025 at 4:59 AM UTCresolved
This incident has been resolved.

DoorDash integration is down with Bringg because of the change on DoorDash side that now requires Customer's last name.

Started October 16, 2025 at 7:15 PM UTC 1d 0h

Pending

Affected components

API / Integrations (US2-GCP)API / Integrations (US3-GCP)

October 16, 2025 at 7:15 PM UTCmonitoring
This problem is now identified by Bringg and the permanent solution is yet to be discussed with DoorDash. For now Bringg has put a temporal solution from our end.
October 17, 2025 at 7:28 PM UTCresolved
In the staging environment we have confirmed that DoorDash has reverted the changes. We are keeping the solution in place in case this happens again and are waiting for DoorDash to provide clarifications on the cause.

Degradation of scheduled jobs in EU-2 environments

Started September 6, 2025 at 11:38 AM UTC 1h 35m

OutageMajor incident

Affected components

API / Integrations (EU2-GCP)

September 6, 2025 at 11:38 AM UTCinvestigating
We increased the memory of scheduler-db in eu2 which created an issue. Currently we are investigating it.
September 6, 2025 at 11:53 AM UTCidentified
The issue was compounded when the memory of scheduler-db in eu2 was increased, right now we are fixing it.
September 6, 2025 at 12:22 PM UTCidentified
Still checking.
September 6, 2025 at 12:47 PM UTCidentified
Issue is fixed. Monitoring.
September 6, 2025 at 1:12 PM UTCresolved
This incident has been resolved.

Degraded performance of one of Bringg services

Started August 5, 2025 at 5:03 PM UTC 21h 36m

IssuesMinor incident

Affected components

API / Integrations (US2-GCP)Infrastructure (US2-GCP)

August 5, 2025 at 5:03 PM UTCinvestigating
We are currently investigating an issue.
August 5, 2025 at 5:32 PM UTCidentified
The issue has been identified and a fix is being implemented.
August 5, 2025 at 6:11 PM UTCmonitoring
A fix has been implemented and we are monitoring the results.
August 6, 2025 at 2:39 PM UTCresolved
This incident has been resolved

Pickup Task Functionality Degradation

Started August 5, 2025 at 1:07 PM UTC 4h 0m

IssuesMinor incident

Affected components

Inventory (US2-GCP)Inventory (EU3-GCP)Driver App (EU3-GCP)Driver App (EU2-GCP)Inventory (EU2-GCP)Driver App (US2-GCP)Driver App (US3-GCP)Inventory (US3-GCP)

August 5, 2025 at 1:07 PM UTCidentified
We’re currently experiencing a degraded experience related to pickup tasks in the Driver App or web UI. Drivers may encounter issues such as being unable to scan items or start loading, though assigned routes and tasks may still be visible. Our team has identified the root cause and is actively working on a fix. Resolving this remains a top priority, and we’ll continue to provide updates as we make progress. Thank you for your continued patience.
August 5, 2025 at 5:00 PM UTCidentified
We are continuing to work on a fix for this issue.
August 5, 2025 at 5:00 PM UTCmonitoring
A fix has been implemented and we are monitoring the results.
August 5, 2025 at 5:07 PM UTCresolved
This incident has been resolved

Partial downtime in one of our services due to increased load on the database.

Started July 22, 2025 at 4:32 PM UTC 2h 40m

OutageMajor incident

Affected components

Infrastructure (EU2-GCP)

July 22, 2025 at 4:32 PM UTCinvestigating
We're currently experiencing an issue with the partial downtime in one of our services due to increased load on the database. Our team is actively working on a fix, and we’ll provide updates as soon as it's resolved.
July 22, 2025 at 5:05 PM UTCinvestigating
Our team is continuing to investigate the issue. We’ll share updates as soon as we have more information.
July 22, 2025 at 5:56 PM UTCidentified
The issue has been identified and the fix is being implemented
July 22, 2025 at 6:23 PM UTCmonitoring
After implementing a fix, we see that system is back online and responsive. We are monitoring the results
July 22, 2025 at 7:12 PM UTCresolved
This incident has been resolved.

Issue with Reports UI in Analytics

Started June 23, 2025 at 11:35 AM UTC 22m

OutageMajor incident

Affected components

Reporting (US2-GCP)Reporting (EU3-GCP)Reporting (US3-GCP)Reporting (EU2-GCP)

June 23, 2025 at 11:35 AM UTCidentified
We're currently experiencing an issue with the Reports UI in Analytics - the page may not load as expected. Our team is actively working on a fix, and we’ll provide updates as soon as it's resolved. Please note: Scheduling of existing reports is not affected. Thank you for your patience and understanding.
June 23, 2025 at 11:57 AM UTCresolved
The issue with the Reports UI in Analytics has been resolved, and everything is now working as expected. Thank you for your patience!