52 recorded British Columbia Institute Of Technology incidents since June 2022, with official updates, affected components, duration and resolution information.
The team is waiting for updates and will patch as soon as possible. This is also affecting Plesk sites
We are continuing to investigate this issue.
BCIT WEBSITE AND REGISTRATION OFFLINE
This is to notify all BCIT employees and students that the BCIT website is temporarily offline while technical teams apply critical security updates for a widespread third-party software issue. Registration for Winter term has been delayed until further notice. Core institutional services remain unaffected. Continue to visit this site for further updates. We commit to providing regular updates with you as we have more information to share. Students trying to access the Learning Hub can still access it directly here: https://learn.bcit.ca/d2l/home A further update as to when Registration will open will be shared in advance of the date and time. We appreciate your patience as we safely restore services.
We are continuing to investigate this issue.
As of 8:40PM, the BCIT website has been restored. Flexible Learning Fall 2026 registration is back online. We anticipate Flexible Learning registration will open for the Winter 2027 term next week. Continue to visit this site for further updates. We commit to providing regular updates with you as we have more information to share.
We are continuing to monitor for any further issues.
All systems have returned to normal operations. We anticipate Flexible Learning registration will open for the Winter 2027 term next week. Further communication will be provided by Friday, October 23, 2026.
There have been reports from staff and students who are having difficulty access network drives/storage from off campus. This is not a widespread issue and IT Services staff are working to resolve this as quickly as possible Students: unable to access Z: drive, Team Files, Sharein/out The workaround is to remotely connect to a BCIT lab computer ... have Global Protect VPN running ... go to https://remoteaccess.labstats.com/BCIT ... pick from one of the 'General' lab computers for more information see knowledge article https://bcit.service-now.com/kb/en/remotely-connecting-to-a-bcit-lab-computer?id=kb_article_view&sysparm_article=KB0011056. Staff: this should only be affecting those who are not using a BCIT-issued device while working remotely There is no workaround at this time This message will be updated as further information is available
This incident has been resolved.
Connectivity to Campus Wi-Fi (BCIT_Secure & Eduroam) is impacted for devices attempting to join. Remote connection via GlobalProtect VPN is also impacted in its delivery of connection to BCIT on-campus systems. Investigation and reparative measures are currently underway.
Issue resolved
The Learning Technologies & Services team has reported that the following are unavailable: Learning Hub (learn.bcit.ca) Employee Learning Centre (pd.bcit.ca) updates will be made on this page as more information is available.
We are continuing to investigate this issue.
We have been advised by D2L that both learn.bcit.ca and pd.bcit.ca are available.
BCIT lost network access at around 8:15 am. Access has been restored for the Burnaby Campus but remains intermittent for the AIC, ATC, BMC, DTC campuses IT Services analysts are working to resolve this issue. This message will be updated when more information is available
We are continuing to investigate this issue.
This incident has been resolved.
Our website search provider is currently experiencing an outage, we are working with them to resolve the issue as quickly as possible. Until resolved our website search will be unavailable.
While the search feature on the BCIT Website continues to be unavailable, please make use of BCIT AI assist as an alternative. https://www.bcit.ca/search-ai-assist/
The availability of Search on the BCIT Website is returning although the situation is continuing to be monitored by our team
This incident has been resolved.
Intermittent connection to GlobalProtect VPN for BCIT. Issue is currently under investigation.
Cause Identified and fixed being applied. GlobalProtect VPN service will continue to be intermittently available as the fix is applied and verified.
Fixed applied and service continues to be stable. Incident resolved.
IT Services staff continue to monitor Microsoft for updates on this service outage/disruption. This message will be updated as more information is available. https://status.cloud.microsoft/ User impact: Users may be unable to access the Microsoft 365 admin center and see delays when accessing other Microsoft 365 services. More info: Additionally, admins are reporting issues when attempting to access some Microsoft Purview and Microsoft Intune functions. Users are also seeing issues with add-ins and network connectivity in Outlook. Current status: Microsoft is reviewing reports of an issue impacting Microsoft Azure and Microsoft 365 services, including impact to the Microsoft 365 admin center and other services, including but not limited to those described in the more info section of this communication. We're reviewing corresponding service telemetry to isolate the cause of the issue and determine next troubleshooting steps. Scope of impact: Any users attempting to access Microsoft 365 services may be impacted. Next update by: Wednesday, October 29, 2025, at 10:30 AM PST (5:30 PM UTC)
Microsoft has declared this issue resolved.
Microsoft has declared this issue resolved
Microsoft has declared this issue resolved
Microsoft has declared this issue resolved
Between Oct 1-8, emails were sent to employees with Adobe licenses indicating that their entitlements would expire on October 9th at 8:53 GMT time. Adobe licenses expired on October 1st for all employees and it was presumed to be an erroneous email. This morning (October 9) IT Services received reports from staff who had lost access to Adobe Acrobat today (per the original email). Staff are working to re-add any accounts that were removed and the process should be completed by 12:00 noon October 9th.
The issue has been identified and a fix is being implemented.
A fix has been implemented and we are monitoring the results.
Staff are working to re-add any accounts that were removed and the process should be completed by October 9th, 12:00 noon PST.
IT Services discovered that due to a change made over the weekend (October 4/5, 2025), inadvertently triggered the delivery of notifications that should have been sent April 14/15, 2025. Those notifications had been backlogged due to an error in configuration. We would like to assure you that a breach did not occur, and your data has not been sold. We have since disabled the notification process in all our environments to ensure no further messages are inadvertently sent out. Apologies again for the confusion and thank you for your patience as we work to prevent this from happening in the future.
We are continuing to investigate this issue.
We have since disabled the notification process in all our environments to ensure no further messages are inadvertently sent out. Apologies again for the confusion and thank you for your patience as we work to prevent this from happening in the future.
We are currently experiencing issues with network connectivity - both wired and wireless. Our team is working on resolving this issue and this message will be updated as more information is available. we apologize for any inconvenience and thank you for your patience.
Root cause Identified and a fix is being applied. Wireless and Wired connectivity will continue be intermittent.
Network connectivity (wired and wireless) has been restored
ITS Services is aware of an issue where some applications started through AppsAnywhere will not launch or do not function properly. Our staff are working with the vendor to determine the cause and a resolution. This message will updated as more information is available.
We are continuing to investigate this issue.
The issue has been identified and a fix is being implemented.
A fix has been implemented and we are monitoring the results.
This issues has been resolved and IT Services staff are in the process of updating Windows images for the impacted computer labs
2025-Aug-18 started before 8:00 am We are currently experiencing issues with wired network connections. Please use wifi The team is working on this and this message will be updated as more information is available
This incident has been resolved.
Due to the high volume in contacts during Flex learning registration this morning, the following are experiencing intermittent connection issues: ... Programs and Course search from the Main BCIT website (bcit.ca/study) ... searching for courses from the Student Self Service Portal
issues with the @bcit.ca website have been resolved
This incident has been resolved.
The following websites are currently unavailable bcit.ca kb.bcit.ca (knowledge base)
We are continuing to investigate this issue.
This incident has been resolved.
The issue has been identified and a fix is being implemented.
This incident has been resolved.
The following websites are currently unavailable bcit.ca kb.bcit.ca (knowledge base)
The
myBCIT is currently unavailable. Clients are getting the "User Name Not Found" error. Our team is working to resolve this issue as quickly as possible. Access to following are still available through the direct links: @my.bcit.ca email - mail.my.bcit.ca the Learning Hub - learn.bcit.ca
This incident has been resolved.
Due to the high volume in contacts during Flex learning registration this morning, the BCIT public web site is experiencing intermittent connection issues
We are continuing to investigate this issue.
This incident has been resolved.
