56 recorded Brivo incidents since June 2024, with official updates, affected components, duration and resolution information.
We are currently investigating reports of degraded performance affecting Brivo Smart Home and Brivo Mobile. Users of these apps may experience increased latency or errors.
This incident has been resolved.
We are currently working on resolving issues with our API. Integrations and our Mobile Applications may not be performing normally.
We've identified an issue with database utilization affecting api access, and have implemented a fix.
This incident has been resolved.
We are currently working on resolving issues with panel communications. Events and panel commands may not be processing normally.
We are currently working on resolving issues with panel communications. Events and panel commands may not be processing normally.
This was a brief interruption that has since recovered. Service is operating normally.
We are currently working on resolving issues with panel communications. Events and panel commands may not be processing normally.
This incident has been resolved.
We are currently working on resolving issues with panel communications. Events and panel commands may not be processing normally.
This incident has been resolved.
Normal operations have been restored for the Brivo API. Recently, an update was made that caused the API to return 400 Bad Request errors for requests containing extra, unsupported query parameters. We have rolled back to ensure your previously successful requests continue to work as expected. Incident occurred from 3:30AM ET to 5:20PM ET.
We are currently investigating issues logging into Brivo applications.
Brivo Login is currently affected by an outage at one of our service providers. Brivo operations is monitoring the situation and coordinating with our partner to restore service as soon as possible. The issue has been identified and a fix is being implemented.
A fix has been implemented by the service provider, and we are monitoring the results.
This incident has been resolved.
Assigning new mobile passes is currently affected by an outage at one of our service providers. Brivo operations is monitoring the situation and coordinating with our partner to restore service as soon as possible.
This incident has been resolved.
We are currently working on resolving issues with panel communications. Events and panel commands may not be processing normally.
A fix has been implemented, and we are monitoring the results.
This incident has been resolved.
We are currently working on resolving issues with panel communications. Events and panel commands may not be processing normally.
A fix has been implemented, and we are monitoring the results.
This incident has been resolved.
We are currently investigating tenant synchronization issues with some Entrata properties.
This is a configuration issue
We are currently working to resolve issues with Brivo Smart Home email communications. Customers may experience delays in receiving emails from Brivo Smart Home. This incident does not impact Brivo Access or Eagle Eye video.
This incident has been resolved.
We are currently investigating issues with our API. Integrations and our Mobile Applications may not be performing normally.
This incident has been resolved.
We are currently working on resolving issues with Brivo Smart Home. Users may experience latency or difficulty accessing Brivo Smart Home at this time.
We are currently working on resolving issues with Brivo Smart Home. Users may experience latency or difficulty accessing Brivo Smart Home at this time.
We have taken steps to resolve this issue and we are continuing to monitor the results.
This incident has been resolved.
We are currently investigating reports of increased errors with Brivo Security Suite and other Brivo services.
The issue has been identified, and we are implementing a fix.
A fix has been implemented, and we are monitoring the results.
This incident has been resolved.
We are currently working on resolving issues with panel communications. Events and panel commands may not be processing normally.
A fix has been implemented, and we are monitoring the results.
This incident has been resolved
We are currently working on resolving issues with Brivo Smart Home. Users may experience latency or difficulty accessing Brivo Smart Home at this time.
The issue has been identified and a fix is being implemented.
We have taken steps to resolve this issue and we are continuing to monitor the results. Some degradation of performance on Brivo Smart Home may be experienced at this time.
This incident has been resolved.
We are aware that some panels are not following Daylight Savings Time. The issue has been identified, and a fix is being implemented.
A fix has been implemented and we are monitoring the results
This incident has been resolved
From 11:03AM to 12:57PM, Administrators with custom roles were unable to use Brivo Access.
We are currently experiencing issues with our toll-free numbers. Brivo Customer Care is still available through our interactive chat or by calling 855-500-0027. We apologize for the inconvenience.
All toll-free numbers have been restored and are once again available to customers and resellers. Thank you for your patience.
