Bugsnag outage history and incident timeline

Sessions processing delays

Started August 20, 2026 at 5:36 PM UTC 2h 21m

IssuesMinor incident

Affected components

BugSnag DashboardBugSnag Sessions API

August 20, 2026 at 5:36 PM UTCinvestigating
Our session processing is currently slower because of a GCP Region service outage, and reporting will also experience elevated latency. We’re continuing to monitor the situation.
August 20, 2026 at 5:57 PM UTCmonitoring
A fix has been implemented and we are monitoring the results.
August 20, 2026 at 7:57 PM UTCresolved
This incident has been resolved.

Issues with the BugSnag Error Reporting API

Started January 22, 2026 at 4:54 PM UTC 1h 16m

IssuesMinor incident

Affected components

BugSnag Error Reporting API

January 22, 2026 at 4:54 PM UTCinvestigating
We are currently investigating issues with possible disruption to the BugSnag Error Reporting API.
January 22, 2026 at 6:10 PM UTCresolved
This incident has been resolved.

BugSnag Marketing Site Down

Started November 18, 2025 at 2:40 PM UTC 3h 3m

Pending

November 18, 2025 at 2:40 PM UTCidentified
Due to a reported global Cloudflare outage, the BugSnag marketing site may currently be inaccessible for some users. This will not impact any BugSnag dashboard functionality or BugSnag APIs. Users can still access the BugSnag dashboard by navigating to app.bugsnag.com
November 18, 2025 at 5:43 PM UTCresolved
This incident has been resolved.

Issues with BugSnag Dashboard

Started November 11, 2025 at 8:49 AM UTC 37m

IssuesMinor incident

Affected components

BugSnag DashboardBugSnag Error Reporting APIBugSnag Sessions API

November 11, 2025 at 8:49 AM UTCinvestigating
We are currently experiencing some issues with loading errors in the BugSnag dashboard. Users may experience delays when trying to upload and view their errors.
November 11, 2025 at 8:55 AM UTCidentified
The issue has been identified and a fix has been implemented.
November 11, 2025 at 8:57 AM UTCmonitoring
A fix has been implemented and we are monitoring the results.
November 11, 2025 at 9:26 AM UTCresolved
This incident has been resolved.

Some uploads are failing with a 403 forbidden error message

Started November 10, 2025 at 11:33 AM UTC 6m

OutageMajor incident

Affected components

BugSnag Upload API

November 10, 2025 at 11:33 AM UTCidentified
The issue has been identified and a fix is being implemented.
November 10, 2025 at 11:38 AM UTCmonitoring
A fix has been implemented and we are monitoring the results.
November 10, 2025 at 11:39 AM UTCresolved
This incident has been resolved.

Issues with BugSnag Dashboard

Started November 7, 2025 at 2:59 AM UTC 6h 34m

IssuesMinor incident

Affected components

BugSnag DashboardBugSnag Error Reporting API

November 7, 2025 at 2:59 AM UTCinvestigating
We are currently investigating this issue.
November 7, 2025 at 3:30 AM UTCinvestigating
We are currently experiencing some issues with loading errors in the BugSnag dashboard. Users may experience delays when trying to view their errors.
November 7, 2025 at 3:34 AM UTCinvestigating
We’re still investigating the root cause.
November 7, 2025 at 9:33 AM UTCresolved
This incident has been resolved.

AWS outage impacting SmartBear ID logins and email notifications

Started October 20, 2025 at 10:11 AM UTC 48m

IssuesMinor incident

Affected components

BugSnag Dashboard

October 20, 2025 at 10:11 AM UTCmonitoring
An AWS outage occurred, preventing SmartBear ID logins to the BugSnag dashboard and notification emails from being sent. We are monitoring the situation, but we expect that logins and email notifications will now continue to work as normal. All other functionality remained operational throughout the incident. The AWS incident can be tracked here: https://health.aws.amazon.com/health/status#multipleservices-us-east-1_1760954629
October 20, 2025 at 10:59 AM UTCresolved
This incident has been resolved.

Delays in Macho event processing

Started June 29, 2025 at 7:15 PM UTC 50m

Pending

June 29, 2025 at 7:15 PM UTCidentified
The issue has been identified and a fix is being implemented.
June 29, 2025 at 8:04 PM UTCresolved
This incident has been resolved.

Macho Event processing delays

Started April 2, 2025 at 10:13 PM UTC 2h 40m

IssuesMinor incident

Affected components

BugSnag Error Reporting API

April 2, 2025 at 10:13 PM UTCinvestigating
We are currently investigating this issue.
April 3, 2025 at 12:53 AM UTCresolved
This incident has been resolved.

Event processing delays

Started February 21, 2025 at 7:57 PM UTC 3h 1m

IssuesMinor incident

Affected components

BugSnag Error Reporting API

February 21, 2025 at 7:57 PM UTCinvestigating
As of 19:49 UTC, we are currently experiencing issues processing received events so there may be a delay before error reports appear in the BugSnag dashboard. We’re still investigating the root cause.
February 21, 2025 at 8:31 PM UTCinvestigating
We are continuing to investigate this issue.
February 21, 2025 at 10:47 PM UTCmonitoring
Events are processing, but there may still be some delays. We are continuing to monitor this.
February 21, 2025 at 10:58 PM UTCresolved
This incident has been resolved.

Degraded performance in Error Reporting API

Started January 16, 2025 at 5:15 PM UTC 0m

Pending

January 16, 2025 at 6:02 PM UTCresolved
Degraded performance between 17:15 and 17:40 UTC which included a backlog in Unity event processing. Customers may experience delays in integration processing (e.g. webhooks) between 17:15 and 18:02 UTC.

Broken Slack Integration buttons for updating error statuses.

Started December 3, 2024 at 11:12 PM UTC 10h 27m

IssuesMinor incident

Affected components

BugSnag Dashboard

December 3, 2024 at 11:12 PM UTCinvestigating
We are currently investigating issues with broken Slack Integration buttons for updating error statuses.
December 4, 2024 at 9:39 AM UTCresolved
This incident has been resolved

Temporary Degraded Performance in BugSnag Error Reporting API

Started December 3, 2024 at 1:55 AM UTC 0m

Pending

December 3, 2024 at 12:22 PM UTCresolved
The BugSnag Error Reporting API encountered a small period of increased latency, and an elevated rate of 502 responses between 1:55am - 2:00am UTC on Tuesday, 3rd of December. Events that were attempted to be reported during this time may have been lost, but some notifiers will have retried and successfully reported events that initially failed.

BugSnag service outage

Started October 29, 2024 at 3:00 PM UTC 50m

IssuesMinor incident

Affected components

BugSnag DashboardBugSnag Error Reporting API

October 29, 2024 at 3:00 PM UTCinvestigating
We are currently experiencing an outage. The dashboard may not be accessible and there may be delays to event processing. We are investigating this issue.
October 29, 2024 at 3:45 PM UTCmonitoring
The dashboard is now accessible and there may be delays to event processing. We are continuing to monitor this.
October 29, 2024 at 3:50 PM UTCresolved
This incident has been resolved.

Issues with symbolicating JS and mobile errors

Started September 30, 2024 at 4:03 PM UTC 6h 33m

IssuesMinor incident

Affected components

BugSnag Upload API

September 30, 2024 at 4:03 PM UTCmonitoring
Some mapping files uploaded between 10 and 11 AM UTC may not be available for the symbolication of events. Resolution is underway to make these available and is complete for Proguard, .so mappings, and soon dSYMs. Processing of all affected source maps will take a little longer. Any uploads since 11 AM UTC are not affected.
September 30, 2024 at 10:36 PM UTCresolved
This incident has been resolved.

Issues with symbolicating JS errors

Started September 25, 2024 at 10:00 PM UTC 0m

Pending

September 30, 2024 at 3:42 PM UTCresolved
From 26/09/2024 10:00 AM UTC to 30/09/2024 10:00 AM UTC there was an issue where one of our services failed to correctly fetch and apply source maps from remote storage. This issue resulted in mapping files not being applied to certain frames in some events.

BugSnag Dashboard Outage

Started September 19, 2024 at 4:19 PM UTC 1h 18m

Pending

September 19, 2024 at 4:19 PM UTCinvestigating
We are currently experiencing an outage on the BugSnag dashboard, and there may be delays to event processing. We are investigating this.
September 19, 2024 at 4:49 PM UTCmonitoring
The BugSnag dashboard is now operational. We are continuing to monitor this.
September 19, 2024 at 5:37 PM UTCresolved
This incident has been resolved.

Delays in event processing

Started September 7, 2024 at 10:30 AM UTC 0m

Pending

September 10, 2024 at 8:44 AM UTCresolved
We experienced a brief outage, resulting in our release and hooks endpoints returning 5xx response's for a few minutes.

Issues with BugSnag Event processing times

Started August 15, 2024 at 2:14 PM UTC 7h 3m

Pending

August 15, 2024 at 2:14 PM UTCinvestigating
We are currently investigating issues with slow event processing times.
August 15, 2024 at 3:47 PM UTCinvestigating
Investigating issues on the Dashboard where event information is not loading.
August 15, 2024 at 4:31 PM UTCidentified
Event information should now be loading on the Dashboard.
August 15, 2024 at 8:31 PM UTCmonitoring
A fix has been implemented and we are monitoring the results.
August 15, 2024 at 9:17 PM UTCresolved
This incident has been resolved.

Issues with the BugSnag Upload API

Started August 12, 2024 at 5:18 PM UTC 2h 30m

Pending

August 12, 2024 at 5:18 PM UTCinvestigating
We are currently investigating issues with slow uploads for the BugSnag Upload API. For better performance, you can use BugSnag's https://upload.bugsnag.com/sourcemap or https://upload.bugsnag.com/proguard endpoints for uploading your corresponding mapping files of that type.
August 12, 2024 at 7:08 PM UTCmonitoring
A fix has been implemented and we are monitoring the results.
August 12, 2024 at 7:48 PM UTCresolved
This incident has been resolved.