Bynder outage history

We are investigating an issue involving part of our production environment. We are working to establish its scope and whether it has affected customer-facing services. We will provide further updates as we confirm more information.

We have identified the cause of the issue. Metadata extraction for uploads on US-only portals is currently not working.

We are continuing to work on this issue. During this time uploads may become stuck and may not upload to US-only portals.

Degraded performance – Clipping paths and metadata on download We are experiencing an issue with clipping path extraction and with writing metadata to files at download. As a result, clipping path extraction is currently unavailable, and downloads that include embedded metadata may fail or be delayed. All other functionality is operating normally.

We are continuing to work on a fix for this issue.

A fix has been implemented and we are monitoring the results.

This incident has been resolved.

We are currently investigating reports of upload delays affecting users in the US only region. Newly uploaded assets may take longer than usual to appear in the asset bank. Our team is actively working to resolve the issue, and we will provide updates as soon as possible. Newly uploaded assets are being received, there is no need to re-upload them.

This incident has been resolved.

We are currently investigating reports of upload delays affecting users in the US only region. Newly uploaded assets may take longer than usual to appear in the asset bank. Our team is actively working to resolve the issue, and we will provide updates as soon as possible. Please rest assured that your newly uploaded assets are being received, there is no need to re-upload them.

A fix has been implemented and we are monitoring the results.

This incident has been resolved.

We’re currently investigating reports that uploaded assets are not appearing in Assetbank in the Global region. Users in this region may experience this. Our team is working to identify the cause and will share updates as soon as possible.

We’ve identified the cause of the issue. Newly uploaded tickets are appearing on the Global portals again. Our team is still working on recovering those assets uploaded during the issues.

The issue has been resolved. All services are working as expected. All uploaded assets are visible in the Assetbank.

We are currently investigating an issue in which Studio is not loading for portals on the US region.

We are continuing to investigate this issue.

The issue has been identified and a fix is being implemented.

A fix has been implemented and we are monitoring the results.

This incident has been resolved.

We are currently investigating an issue in which Studio is not loading for portals on the US region.

We are continuing to investigate this issue.

The issue has been identified and a fix is being implemented.

A fix has been implemented and we are monitoring the results.

This incident has been resolved.

When creating a new template in Print Brand Templates, you may experience an issue where the preview and output file are not generated. The status remains “Processing.” Our technical teams are working to resolve this issue as quickly as possible. We apologize for any inconvenience this may cause.

This incident has been resolved.

We are currently investigating an issue with our PDF converters, which may cause that a PDF preview for your document assets is not available

Currently Print Brand Templates can't be generated and exported to PDF. Our tech teams are working hard on having this resolved as quickly as possible. We apologize for any inconvenience this may cause you.

The issue has been identified and a fix is being implemented.

This incident has been resolved.

We’re currently investigating reports of issues with downloading assets in the Global and EU region. Users may experience that downloads do not initiate. Our team is working to identify the cause and will share updates as soon as possible.

The issue has been identified and a fix is being implemented.

A fix has been implemented and we are monitoring the results.

We are continuing to monitor for any further issues.

This incident has been resolved.

We’re currently investigating reports of issues affecting asset conversions in us-only. Users may experience some assets getting stuck in a conversion state during upload. Our team is working to identify the cause and will share updates as soon as possible. Until the problem is fixed, please save the asset that have successfully converted, and reattempt upload of those that were stuck in a conversion state.

We are continuing to investigate this issue.

We are continuing to investigate reports of issues affecting asset conversions in us-only and eu-only portals. Users may experience some assets getting stuck in a conversion state during upload. Our team is working to identify the cause and will share updates as soon as possible. Until the problem is fixed, please save the asset that have successfully converted, and reattempt upload of those that were stuck in a conversion state.

The issue has been resolved. All services are working as expected.

We're currently investigating issues affecting our Asset Converters. Users may experience Assets not converting during upload. Our team is working on a fix and will share updates as soon as possible.

We’ve identified the cause of the issue. Our team is implementing a fix and will provide an update once the solution is deployed. This issue only affects the Office Converters (Word, Excel, and PowerPoint files). All other uploads are working as expected.

We’ve deployed a fix for the issue. Services should be working as expected, but we are monitoring the results to ensure full recovery.

The issue has been resolved. All services are working as expected.

We’re currently investigating reports of issues affecting Shared Collections. Users may experience Shared Collections consistently reloading. Our team is working to identify the cause and will share updates as soon as possible.

The issue has been resolved. All services are working as expected.

You may not see assets in the Asset Bank and public links may not be working at the moment resulting in assets not displaying on your external pages and/or platforms. Our tech teams are investigating the issue and working hard on having this resolved as quickly as possible. We apologize for any inconvenience this may cause you

This incident has been resolved.

We’re currently investigating reports of issues affecting Assets in all regions. Users may experience delays with assets appearing in the Asset Bank. Our team is working to identify the cause and will share updates as soon as possible.

A fix has been implemented and we are monitoring the results.

This incident has been resolved.

We’re currently investigating reports of issues affecting loading of the asset bank in Global. Users may experience the asset bank being slow to load or showing up as empty. Our team is working to identify the cause and will share updates as soon as possible.

Public links and predictable URL's are also effected and may not function properly at this time. Our teams are continuing to investigate this issue and we will share more updates as soon as possible.

A fix has been implemented and we are monitoring the results.

This incident has been resolved.

You may experience issues with our video conversions, which may result in not seeing a video preview. Some other services may be impacted too. Our tech team is working hard on having this resolved as quickly as possible. Our apologies for any inconvenience.

We are continuing to investigate this issue.

A fix has been implemented and we are monitoring the results.

This incident has been resolved.

We are currently investigating reports of failures when downloading older assets. Users may encounter download failures during this time. Our team is working to identify the cause and will share updates as soon as possible.

The issue has been identified and a fix is being implemented.

A fix has been implemented and we are monitoring the results.

This incident has been resolved.

We’re currently investigating reports of issues affecting CXUC in EU- and US-only regions; the Global region is not affected. Users may experience issues creating or changing guides in CXUC (Brand Guidelines). Our team is working to identify the cause and will share updates as soon as possible.

The issue has been resolved. All services are working as expected.

We’re currently investigating reports of issues with assets displaying in the asset bank in Global. Users may experience delays in newly uploaded assets displaying in the asset bank. Our team is working to identify the cause and will share updates as soon as possible. Until the problem is fixed, please continue uploading to your portal. Assets are saved and will be displayed with a delay.

A fix has been implemented and we are monitoring the results.

This incident has been resolved.