Campaign Monitor outage history

We're aware of an issue currently affecting email delivery to Microsoft domains (Outlook, Hotmail, Live). This is a receiver-side issue on Microsoft's end and is being seen industry-wide, with multiple email providers reporting the same behaviour this morning. It is not an indication of a problem with your account, your sending, or our platform. We've raised this directly with Microsoft and are awaiting their response. Mail to other providers is unaffected. We'll share an update as soon as we hear back. Thanks for your patience.

We are continuing to monitor delivery of emails to Microsoft domains. Whilst we have seen some improvement and many emails are getting through, there is unfortunately continues to be a proportion of emails not being delivered successfully. We'll share an update as soon as we have more information.

Delivery to Microsoft domains (Outlook, Hotmail, Live) has improved since last Friday. Some sending IPs are still seeing delays, so you may notice slower delivery to Microsoft addresses on some campaigns while this resolves or elevated soft bounces. This remains a receiver-side issue on Microsoft's end and is not related to your account, your sending, or our platform. We've been in contact with Microsoft and are continuing to monitor closely as delivery recovers. Thanks for your continued patience.

Delivery to Microsoft domains has improved significantly, though we're still seeing fluctuations in successful delivery rates. We're continuing to monitor closely and make adjustments to mitigate the impact where we can. This remains a receiver-side issue on Microsoft's end and is not related to your account, your sending, or our platform. We've been in contact with Microsoft and are continuing to monitor closely as delivery recovers. In the meantime, we recommend holding off on resending campaigns to Microsoft-domain subscribers that have bounced until the issue is fully resolved.

We are still seeing fluctuations in successful delivery rates to Microsoft domains. We're continuing to monitor closely and make adjustments to mitigate the impact where we can. This remains a receiver-side issue on Microsoft's end and is not related to your account, your sending, or our platform. If possible, we recommend holding off on resending campaigns to Microsoft-domain subscribers that have bounced until the issue is fully resolved.

We know this issue has now been ongoing for an extended period, and we appreciate your patience while it continues to affect email delivery to Microsoft domains. To be clear, this remains a receiver-side issue on Microsoft's end — it is not related to your account, your sending, or our platform. Our deliverability team continue to be in contact with Microsoft as they work through this on their side. In terms of current state: bounce volumes related to this issue have continued to decline over the past week, and are currently at their lowest point since the issue began. That said, rates are still fluctuating, and some customers may continue to experience bounces to Microsoft domains intermittently. We are not yet in a position to mark this issue as resolved, and we're continuing to monitor closely as delivery recovers further.

We're closing out this issue as our deliverability team has confirmed that bounce rates to Microsoft domains have stabilized within a normal, expected range, and we are no longer seeing the elevated bounce volumes associated with this issue. As a reminder, this was a receiver-side issue on Microsoft's end throughout, and was not related to your account, your sending, or our platform. We'd like to thank you for your patience while this was resolved on Microsoft's side. If you are still seeing elevated bounces to Microsoft-domain subscribers, please reach out to our support team so we can investigate further.

It is not possible to login to Campaign Monitor at this time, our team are aware of the cause and are working to have this sorted as soon as possible.

Our engineering team continues to investigate the issue and is working to resolve it as quickly as possible. While the application is currently unavailable, this does not affect emails that have already been sent — links and images within those emails will continue to work as expected.

Our team has resolved the issue, and the application is now operating as normal. We will continue to monitor the situation closely and will update the status page with any further information.

The application is now working normally and customers can now login without any issues. Any campaigns scheduled to send during the period the application was unavailable will now send. Unfortunately, Transactional emails that were triggered during this period won't have been sent and will need to be re-triggered.

We are currently investigating an issue where sign up forms cannot be edited or previewed within the application. Published sign up forms remain fully functional and are not impacted. We are working to identify the root cause and restore full functionality. We will provide updates as more information becomes available.

A fix has been implemented, and we are currently verifying that all functionality is working as expected before resolving this incident. Customers should no longer experience issues with sign up forms. We will continue to monitor performance.

The incident has now been resolved. Customers should no longer experience issues with sign up forms.

Customers that have access to SMS are not currently able to access SMS settings or send SMS campaigns. This issue does not impact email sending or email campaigns. Our engineering team are working on resolving this issue as soon as possible.

The incident has now been resolved. Customers should no longer experience problems accessing SMS Settings or sending SMS campaigns.

We are currently seeing delays when importing subscribers via the API or within the application. Our engineering team are working on a resolution.

Our engineering team have identified the cause and are now processing the backlog of imports, we currently expect this to be complete in approximately 30 minutes.

This issue has now been resolved and there are no longer any delays importing subscribers.

This issue has now been resolved and there are no longer any delays importing subscribers.

Customers may experience issues importing subscribers to a list. Imports are processing, but they are taking much longer than normal.

Our engineering team have been able to resolve the issue and imports are now processing normally.

Customers may experience issues triggering automated journeys at this time. Our engineering team are aware and currently investigating. Thank you for your patience.

We are continuing to work on a fix and will provide further updates. Customers may currently experience delays in automated journey emails being sent..

We are continuing to work on a fix and will provide further updates. Customers may currently experience delays in automated journey emails being sent.

A fix has been implemented and we are verifying that everything is working as expected before resolving the status page. Customers should no longer experience delays in triggering journeys, though we are monitoring results.

The incident has now been resolved. Customers should no longer experience delayed automated journey triggers.

We are aware that some customers are experiencing access issues with CM. We are currently investigating and will keep you updated.

The incident has now been resolved. Customers should no longer experience the access issue.

We’ve received reports that some customers are having trouble importing subscribers. We are currently investigating and will keep you updated.

Imports have caught up and we are verifying that everything is working as expected before resolving the status page. Customers should no longer experience issues importing subscribers, though we are monitoring results.

The incident has now been resolved. Customers should no longer experience issues importing subscribers.

We’ve received reports that some customers are having trouble importing subscribers. We are currently investigating and will keep you updated.

We are continuing to work on a fix and will provide further updates. Customers may currently experience issues importing subscribers.

A fix is in progress, but customers may continue to experience delays importing subscribers while the backlog of data is processed. We are continuing to monitor the issue and will provide further updates.

Imports have caught up and we are verifying that everything is working as expected before resolving the status page. Customers should no longer experience issues importing subscribers, though we are monitoring results.

The incident has now been resolved. Customers should no longer experience issues importing subscribers.

Some customers experienced errors when accessing email builder. The issue was identified and systems were fully restored.

The issue has now been resolved. Customers should no longer experience errors when accessing email builder.

Some customers may currently experience issues with the design & spam tests found under "Run inbox tests." We are working to resolve this as soon as we can. Thanks for your patience.

We are continuing to work on a fix and will provide further updates. Customers may currently experience issues running design & spam tests.

The incident has now been resolved. Customers should no longer experience issues running design & spam tests.

Some customers may currently experience issues creating and updating segments. We are working to resolve this as soon as we can. Thanks for your patience.

The incident has now been resolved. Customers should no longer experience issues creating and updating segments.

We're currently performing an update to the Insights database. This process is expected to take approximately 1 hour, during which time Insights will be unavailable. Insights data backlog will be processed once the update is complete. No impacts on other areas of the application are expected.

Updates to the Insights database have been successfully completed. Insights is now available. Thank you for your patience.

Some customers may currently experience delays when importing subscribers. We are working to resolve this as soon as we can. Thanks for your patience.

Our engineering team have been able to ensure that subscribers can be imported successfully. We are currently investigating the root cause to avoid any further issues.

Our engineering team have resolved the problem here and there are no further issues importing subscribers.

Some customers may experience issues with processing payments and adding credit cards. This is due to an issue affecting payment processor Braintree (A PayPal Service).

Payments are now being processed. We're continuing to monitor this before confirming that there are no further issues.

The service disruption affecting payment processor Braintree (A PayPal Service) has been resolved. Customers should no longer experience issues with payment processing or adding credit cards.

Some customers may experience issues with processing payments and adding credit cards. This is due to an issue affecting payment processor Braintree (A PayPal Service).

Our payment processor have indicated that problems have been resolved, we're continuing to monitor this before confirming that there are no further issues.

The service disruption affecting payment processor Braintree (A PayPal Service) has been resolved. Customers should no longer experience issues with payment processing or adding credit cards.

Some customers may experience issues with processing payments and adding credit cards. This is due to an issue affecting payment processor Braintree (A PayPal Service).

The service disruption affecting payment processor Braintree (A PayPal Service) has been resolved. Customers should no longer experience issues with payment processing or adding credit cards.

We’ve received reports that some customers are having trouble sending test emails. We are currently investigating and will keep you updated.

We are continuing to work on a fix and will provide further updates. Customers may currently experience issues sending test emails.

A fix has been implemented and we are verifying that everything is working as expected before resolving the status page. Customers should no longer experience issues receiving test emails though we are monitoring results.

The incident has now been resolved. Customers should no longer experience issues receiving test emails.

We’ve received reports that some customers are having trouble accessing accounts. We are currently investigating and will keep you updated.

The issue has now been resolved. Customers should no longer experience problems accessing accounts.