Canary outage history

Canary services are currently impacted by the ongoing Amazon Web Services outage affecting businesses worldwide. This has unfortunately caused some Canary devices to fall offline or not function as intended. We are actively working to address these issues as quickly as possible. We will continue to post updates here as progress is made.

Canary services are currently impacted by the ongoing Amazon Web Services outage affecting businesses worldwide. This has unfortunately caused some Canary devices to fall offline or not function as intended. We are actively working to address these issues as quickly as possible. We will continue to post updates here as progress is made.

We are continuing to monitor the status of the Amazon Web Services incident, which is impacting a subset of Canary devices. We have started to see an improvement to our impacted services. We will continue to monitor, and will post further updates here as we receive them. We sincerely appreciate your patience and understanding as we continue to work through this to return service to all Canary devices.

All Canary services that were being impacted by the Amazon Web Services incident have now been restored. If you are continuing to experience any issues, please contact our support team via [email protected]

Our team is in the process of identifying an issue impacting a subset of our Canary users, and is actively working on restoring all services. We thank you for your patience.

We have initiated a resolution to the currently impacted services, and are continuing to monitor our systems. We will update you as the incident develops. We appreciate your patience and understanding.

We are continuing to monitor our services, but at this time all services should now be restored. We thank you for your patience.

We are currently investigating an issue that is impacting services for a subset of Canary customers. We appreciate your patience while we work towards a resolution, and sincerely apologize for any frustrations this may cause.

Our team has identified the issue and has implemented a fix. We sincerely thank your for your patience, and apologize for any frustrations this may have caused.

We are currently investigating an issue which is impacting Canary services. This may cause you to see a blinking white LED on your Canary device, or an error message when accessing the mobile or web applications. Thank you for your patience, and sincere apologies for any inconveniences this may cause.

Our team has identified the issue impacting Canary services and is actively working on restoring all services. We sincerely thank you for your continued patience.

We are continuing to monitor our services, but at this time all services should now be restored. We thank you for your patience, and sincere apologies for any inconveniences this may have caused.

This incident has been resolved.

Canary services have started to be impacted by the Amazon Web Services outage that is affecting many other businesses, and has unfortunately caused some Canary devices to fall offline. We are actively trying to address these issues, but unfortunately this is a direct cause of the Amazon Web Services outage. We will continue to post updates here as progress is made.

We are continuing to monitor the status of Amazon Web Services which is impacting a subset of Canary devices. We have started to see an improvement to the impacted services, but we will continue to monitor, and will post further updates here as we receive them. We sincerely appreciate your patience and understanding as we continue to work through this to return service to all Canary devices.

All services that were being impacted by Amazon Web Services have now been restored. We will continue to monitor for any further updates, but as of now all impacted Canary devices should now be able to reconnect to our services. If you are continuing to experience any issues, please contact our support team by visiting our Help Center .

We are currently investigating reports from a subset of our users having connectivity issues with their Canary devices. We will post updates here as we work towards a resolution. We sincerely apologize for any inconvenience this may cause.

The issue has been identified and the team is working towards a resolution. Thank you for your continued patience while we work towards a full resolution.

The previous issues impacting Canary services have been resolved. We sincerely apologize for an inconveniences this may have caused, and greatly appreciated your patience while we worked towards a resolution.

An issue has been identified that is impacting functionality for a subset of Canary accounts. Our engineering team is actively working on resolving these issues. During this time, you may experience inconsistent Watch Live, Video Playback, and errors during setup. We will post further updates here while we work towards a resolution. Thanks in advance for your understanding, and sincere apologies for any frustrations this may cause.

Our team has confirmed that a fix has been implemented, and all functionality should now be restored. If you are continuing to experience any issues, please contact our support team via our Help Center: https://help.canary.is

Our team is investigating reports from a subset of users reporting that they are having difficulties with their Canary device's connectivity. We will provide further updates here as we work towards a resolution.

Our team has identified the issue and implemented a fix. We are continuing to monitor the services, and are hoping to update to fully resolved shortly. Thanks for your continued patience and understanding.

The previous incident has been resolved.

We are currently investigating reports from a subset of users reporting the cameras have gone offline temporarily.

We are continuing to investigate this issue.

The issue has been identified and a fix is being implemented.

The engineers have deployed a fix. Cameras should be functioning as expected and timelines will be restored in due time.

The previous incident has been resolved. If you are still experiencing any issues, please don't hesitate to reach out to our support team. Thanks for your patience, and sincere apologies for any frustrations this may have caused.

We are currently investigating an issue that may cause a delay in video processing for a subset of our user base. Canary devices that are online, and set to a mode to record video will continue to do so, but the video may have a delay on being available within the Canary app. We sincerely apologize for any inconveniences this may cause, and greatly appreciate your patience while we work towards a resolution.

A fix has been implemented, and the subset of devices that were experiencing a delay in video processing should now be resolved. We are continuing to monitor the status, and will update here as soon as a full resolution is determined. Thanks again for your patience, and sincere apologies for any inconveniences this may have caused.

Our team has confirmed that the incident has been resolved. If you are continuing to experience any issues, please reach out to our support team via our Help Center . Thanks again for your patience, and sincere apologies for any inconveniences this may have caused.

Our team is currently investigating reports from a subset of users that are experiencing some difficulties with their Canary device's connectivity. We will post updates here as we work towards a resolution. Thanks in advance for your patience, and sincere apologies for any inconveniences this may cause.

Our team has deployed a fix for the subset of users that were being impacted with intermittent device connectivity. We are continuing to monitor the services and customer reports. Thanks again for your continued patience while we work towards a full resolution.

We are continuing to monitor Canary services and customer reports, but at this time it appears that the subset of users being impacted with intermittent connectivity should be resolved. If you are continuing to experience any issues please reach out to our support team via our Help Center .

All issues that were previously causing intermittent connectivity for a subset of users has been resolved. If you are continuing to experience any issues, please reach out to our support team via our Help Center . Thanks again for your patience, and sincere apologies for any inconveniences this may have caused.

Our Team has identified an issue affecting a small subset of Flex users and are working to restore the live view for those users. Thank you for your patience in this matter.

A fix has been implemented, and we are monitoring the results. If you were previously impacted by the Flex issues, please reboot your Canary Flex by holding the power button on the back of the device for 12 seconds. After completing this, your Flex should return back to normal operation. Thanks again for your patience and understanding while we work towards a resolution.

After implementing the fix, all previous issues impacting Flex devices should now be resolved. If you are still experiencing issues with your Canary Flex, please follow the steps listed [here](https://help.canary.is/hc/en-us/articles/115000452068-How-do-I-reset-Canary-Flex-). If any issues persist after this, please contact our support team so we can investigate further by visiting our [Help Center](https://help.canary.is).

Our team is investigating a report from a subset of our users involving Canary Flex cameras.

The issue has been identified and a fix is being implemented.

The issue has been identified and a fix is being implemented for the subset of Flex users that are affected.

This incident has been resolved. All devices that were previously experiencing any issues should now be back to normal operation. If you are still experiencing any issues, please contact our support team so we can investigate further. We sincerely apologize for any frustrations this may have caused, and thank you for your patience while we worked towards a resolution.

Like many other service providers, our customer service relationship software provider is experiencing an outage that is affecting our chat, email and Canary Help Center. Canary app, webapp and Canary cameras are all functioning as expected. We will continue to post updates here as we actively work towards a resolution. Thank you in advance for your patience and our sincere apologies for any inconvenience this may cause.

We are continuing to monitor the status of our CRM platform, but as of now everything appears to be up and running. Thanks again for your patience while we work through this. We will post again here once we receive the All Clear.

All services have been restored. If you are experiencing any residual issues, please reach out to our support team: https://help.canary.is

Like many other service providers, our service was affected by the current outage with the major web hosting provider AWS.  Our team is actively resolving incidents from reports of users who are having difficulties accessing Canary services.  We will continue to post updates here as we actively work towards a resolution. Thank you in advance for your patience and our sincere apologies for any inconvenience this may cause.

Our team is actively working on implementing a fix. At this time, the majority of the services should be restored but you may experience inconsistencies as we work towards a full resolution.

Our team has implemented the fix and we are currently monitoring all services. You may still experience some delays, but the majority of services should now be restored. Thanks again for your patience, we are hoping to mark this completely resolved shortly.

All services have been restored. If you are experiencing any residual issues, please reach out to our support team: https://help.canary.is Thank you and Happy Thanksgiving if you celebrate!

Our team is actively investigating reports from a subset of users who are having difficulties accessing the Canary mobile and web applications. We will post updates here as we work towards a resolution. Thanks in advance for your patience, and sincere apologies for any frustration this may cause.

Our team has identified the issue, and is actively working on implementing a fix. At this time the majority of services should be restored, but you may still experience some inconsistencies as we work towards a full resolution.

Our team has confirmed that the incident has now been resolved. If you are still experiencing any issues please contact us by navigating to https://help.canary.is

Our team is actively investigating reports from a subset of users that their Canary devices are having connectivity difficulties. We will update this page with information as we receive it.

Our team has identified the root cause, and is actively working on implementing a fix. Thanks for your patience and understanding as we work towards a resolution.

Our team was able to implement the fix that was causing some users to have difficulties with accessing their Canary system. If you are still experiencing any issues, please contact us by going to our Help Center here: https://help.canary.is Thanks again for your patience, and sincere apologies for any frustrations this may have caused.

Our team is investigating reports from a subset of users who are experiencing issues accessing the Canary mobile and web applications. We'll continue to post any updates and progress here. Thanks for your patience, and apologies for any frustration this may cause.

Our team has identified the issue and has begun implementing the fix. The mobile and web applications should now be loading for the impacted users, but you may still experience some inconsistencies until the full resolution is implemented. We'll continue to post updates on our progress here. Thanks again for your patience and understanding as we work towards a full resolution.

All previously reported issues should now be resolved. Our team is continuing to monitor for any issues, but we hope to mark this as resolved soon. Thanks again for your patience and understanding as we work towards a full resolution.

All issues have been resolved. If you are still experiencing any issues, please reach out to our support team: https://help.canary.is

Our team is investigating reports from a subset of users having difficulties accessing features within the Canary app. We will post updates here as we work towards a resolution. Thanks for your patience and apologies for any frustration this may cause.

Our team has identified the issue and a fix is being implemented. A subset of users may still experience some difficulties while we work towards a full resolution.

Our team has implemented the fix and we are currently monitoring all services. You may still experience some delays, but the majority of services should now be restored. Thanks again for your patience, we are hoping to mark this completely resolved shortly.

All previous issues should now be resolved.

Our team has identified an issue causing a subset of videos and notifications to have a delay in processing. We are actively working on resolving this, and will update here as we receive new information.

The previous issues causing some delays in a subset of video events has been resolved.