54 recorded Carta incidents since May 2021, with official updates, affected components, duration and resolution information.
We are currently investigating an issue related to securities drafts/issuance and reports
The issue has been identified and a fix is being implemented.
This incident has been resolved.
Emails are being delivered, but some emails are being delivered slowly. We are investigating.
This incident has been resolved.
Some users experienced errors logging in via Single Sign-On (SSO). This has been resolved and logins are succeeding. We're monitoring to confirm full recovery.
This incident has been resolved.
We are currently investigating this issue.
This incident has been resolved.
We are seeing elevated errors and are investigating the cause.
The issue has been identified and a fix is being implemented.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
We are currently investigating this issue.
The issue has been identified and a fix is being implemented.
This incident has been resolved.
The Carta android application is showing degraded performance. The team has identified this issue and is working on a fix. Affected users are encouraged to use https://app.carta.com via a web browser in place of the Android application. The iOS application is unaffected.
A draft fix has been developed and is being verified.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
Some Carta services are currently experiencing issues, and our team is actively investigating.
The issue has been identified and a fix is being implemented.
A fix has been implemented and we are monitoring the results.
We are continuing to monitor for any further issues.
This incident has been resolved.
Users may experience intermittent issues with the Carta application as our vendor Cloudflare is having global issues.
Upstream issues have been resolved, no further user issues are expected on Carta applications
We are currently investigating this issue.
There is an issue with a service provider affecting www.carta.com. While we investigate a permanent fix, please note that Carta traffic will be routed from www.carta.com to app.carta.com.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
We are currently experiencing degraded service and are investigating.
Application performance is now improving. We're continuing to monitor the situation.
Site performance continues to be normal. The issue has been resolved.
We are currently investigating this issue.
This incident has been resolved.
The issue has been identified and a fix is being implemented.
We are currently investigating this issue.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
We are currently investigating this issue.
The issue has been identified and a fix is being implemented.
A fix has been implemented and we are monitoring the results.
We are continuing to monitor for any further issues.
This incident has been resolved. Users are encouraged to refresh their browsers to ensure they are running the latest version of the Carta application.
We are currently investigating this issue.
This incident has been resolved.
We are currently investigating this issue.
The issue has been identified and a fix is being implemented.
This incident has been resolved.
We are currently investigating this issue.
The issue has been identified with a third-party vendor. As a temporary workaround, customers can click the "call phone" option at the bottom of the verification page.
We are seeing a reduction in delivery failures when sending messages to devices on the AT&T network. Users who are unable to receive authentication codes via SMS can select the "call phone" option at the bottom of the verification page as a workaround. We are continuing to monitor the situation.
The outage that occurred earlier has been resolved and the team will continue to monitor the systems affected today to ensure availability in the future.
We are currently investigating this issue.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
We are currently investigating this issue.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
We are investigating an incident in our investor services platform. Users may find investment firms and portfolios unaccessible. We will provide updates by 10:15 am Pacific time.
We've identified the issue and are working on a mitigation.
We've resolved the issue and all users should be able to access all Carta products.
