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    Celonis outage history

    59 recorded Celonis incidents since June 2026, with official updates, affected components, duration and resolution information.

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    Login issues on US-2

    Started October 22, 2026 at 11:56 AM UTC · 9m

    Pending
    1. October 22, 2026 at 12:05 PM UTCresolved

      The issue has been resolved, We're continuing to monitor closely to make sure everything stays stable. Thank you for your patience while we worked through this.

    SAP Ariba Data Extraction Issue for US-1 & US-2 Realms

    Started October 21, 2026 at 2:40 PM UTC · 16h 0m

    Pending
    1. October 22, 2026 at 6:40 AM UTCresolved

      Good news - The issue has been resolved with the SAP Ariba data extraction and everything should be working normally now. We're continuing to monitor closely to make sure everything stays stable. Thank you so much for your patience while we worked through this.

    Reporting and Data Refresh Disruption – Resolved

    Started October 15, 2026 at 6:27 AM UTC · 36m

    Pending
    1. October 15, 2026 at 8:34 AM UTCresolved

      A configuration change on WEU PROD caused FullFetches to fail and the Reporting API to be unavailable for european customers. The issue has been fixed and services restored. A subset of customers may not have received today's data refresh. Data should be up to date again tomorrow morning.

    [EU-3] Frontend Performance degradation

    Started October 12, 2026 at 10:24 AM UTC · 1h 18m

    IssuesMinor incident
    1. October 12, 2026 at 11:42 AM UTCresolved

      The issue has been resolved and the platform performance is restored, We're continuing to monitor closely to make sure everything stays stable. Thank you for your patience while we worked through this.

    Celostar service degradation

    Started October 8, 2026 at 9:18 AM UTC · 5h 16m

    IssuesMinor incident
    1. October 8, 2026 at 2:34 PM UTCresolved

      The issue has been resolved, We're continuing to monitor closely to make sure everything stays stable. Thank you for your patience while we worked through this.

    Action Flow service disruption

    Started October 6, 2026 at 9:28 AM UTC · 1h 14m

    Pending
    1. October 6, 2026 at 10:41 AM UTCresolved

      The issue has been resolved, We're continuing to monitor closely to make sure everything stays stable. Thank you for your patience while we worked through this.

    CPM Designer Availability Issue

    Started September 24, 2026 at 1:08 PM UTC · 6d 20h

    Pending
    1. October 1, 2026 at 9:12 AM UTCresolved

      We've now resolved the incident. Thank you for your patience.

    EU-3 Data Ingestion issues

    Started September 22, 2026 at 12:08 PM UTC · 7h 8m

    Pending
    1. September 22, 2026 at 7:15 PM UTCresolved

      Good news - this issue has been resolved and everything should be working normally now. We're continuing to monitor closely to make sure everything stays stable. Thank you so much for your patience while we worked through this.

    Translation Feature service disruption

    Started September 17, 2026 at 2:55 PM UTC · 21h 23m

    Pending
    1. September 18, 2026 at 12:18 PM UTCresolved

      We have provided a fix which has resolved the issue and translation feature is working correctly. Thank you for your patience while we worked through this.

    Slowness issue on eu-1

    Started September 17, 2026 at 9:06 AM UTC · 39m

    Pending
    1. September 17, 2026 at 9:45 AM UTCresolved

      Restorative actions have been undertaken and the issue has been resolved, We're continuing to monitor closely to make sure everything stays stable. Thank you for your patience while we worked through this.

    Temporary Delays in Service & Support Processing

    Started September 16, 2026 at 12:08 PM UTC · 3h 10m

    Pending
    1. September 16, 2026 at 3:17 PM UTCresolved

      The issue has been resolved by Salesforce and service is restored. Thank you for your patience.

    UK-1 unavailable

    Started September 15, 2026 at 10:25 AM UTC · 1h 45m

    Pending
    1. September 15, 2026 at 12:09 PM UTCresolved

      Service has been available and stable since 11:11 UTC. We apologise for the inconvenience this incident caused.

    [EU-3] Data Integration service degradation

    Started September 11, 2026 at 9:16 AM UTC · 35m

    IssuesMinor incident
    1. September 11, 2026 at 9:51 AM UTCresolved

      The issue has been resolved, We're continuing to monitor closely to make sure everything stays stable. Thank you for your patience while we worked through this.

    EU Customer Environments – Service Degradation

    Started September 11, 2026 at 9:00 AM UTC · 22m

    IssuesMinor incident
    1. September 11, 2026 at 9:21 AM UTCresolved

      We identified an issue affecting EU customer environments, causing intermittent 500 errors due to high CPU utilization on backend infrastructure. Our engineering team restarted the affected services and applied configuration updates, which resolved the issue. Access has been restored, and we are continuing to monitor for stability. We apologize for any inconvenience this may have caused.

    Delayed data updates in Navigator

    Started September 10, 2026 at 7:02 AM UTC · 1d 0h

    Pending
    1. September 11, 2026 at 7:53 AM UTCresolved

      This incident has been resolved. The FullFetch process has completed successfully, and all data in Navigator is now up to date for affected customers. Thank you for your patience while we worked through this.

    CPM Designer Unavailable – Users Unable to Log In

    Started September 4, 2026 at 3:08 PM UTC · 2d 21h

    Pending
    1. September 7, 2026 at 12:29 PM UTCresolved

      We've now resolved the incident. Thank you for your patience.

    Reporting API Service Degradation

    Started August 31, 2026 at 2:18 PM UTC · 19h 25m

    IssuesMinor incident
    1. September 1, 2026 at 9:43 AM UTCresolved

      We've now resolved the incident. Thank you for your patience and understanding.

    AWS AI Service Anthropic models performance degraded

    Started August 26, 2026 at 9:49 AM UTC · 1h 47m

    IssuesMinor incident
    1. August 26, 2026 at 11:36 AM UTCresolved

      The issue has been resolved by AWS and service is restored. Customers are recommended to retry any failed requests made during this period. Thank you for your patience.

    AWS AI Service Anthropic models performance degraded

    Started August 18, 2026 at 9:27 AM UTC · 2h 29m

    IssuesMinor incident
    1. August 18, 2026 at 11:56 AM UTCresolved

      The root cause has been identified by AWS and service is restored. Customers are recommended to retry any failed requests made during this period. Thank you for your patience.

    Login issues on CPM - Pro3EU

    Started August 14, 2026 at 7:19 AM UTC · 4h 29m

    Pending
    1. August 14, 2026 at 11:48 AM UTCresolved

      We've now resolved the incident. Thank you for your patience.