Ceros outage history

We are currently experiencing degraded performance due to ongoing issues with our CDN provider. This may result in slower load times or intermittent availability across parts of our platform. Published content is not affected and continues to be delivered as expected. Our team is actively monitoring the situation and working to mitigate the impact where possible. We will provide further updates as more information becomes available.

A fix has been implemented and we are monitoring the results.

This incident has been resolved.

We are currently investigating an issue that is preventing users from logging in to the Ceros Admin.

The Ceros platform (Studio, Flex, Editor and Markup) has been placed into Maintenance mode to prevent any unexpected side effects from the upstream outage with our login service provider. We will continue to provide updates here as they come in.

The Ceros platform is being brought out of maintenance mode. Please note that the upstream issue with our login service provider is still experiencing some issues which may impact logins for Studio, Flex, Editor and Markup but systems look to be largely stable. We will continue to monitor and provide updates as needed.

The upstream interruption with our login service provider has been addressed and access to the Ceros platform is remaining stable. We will continue to monitor over the next few hours and provide updates as they come in. Please report any concerns to [email protected].

The upstream authentication service has taken service protection actions and is now stable and operational. Ceros sign-in should now be functioning normally. We appreciate your patience while this upstream issue was being resolved.

This incident has been resolved.

We are investigating reports of an issue that is caused by a downstream service provider. We apologize for any inconvenience this may have caused. Please subscribe to this status page to receive status updates via email as soon as they become available.

We are currently investigating this issue.

We're seeing recovery of our systems and are monitoring closely to ensure full functionality is restored. We'll provide further updates as we confirm full stability. Should you have any questions about the issue or continue to experience this issue, please email [email protected]. Thank you for your patience as we monitored the situation and observed recovery.

We are continuing to monitor one issue affecting video uploads, however all other functionality is now back online.

We are currently investigating reports of degraded performance with Ceros Studio.

The issue has been identified and a fix is being implemented.

A fix has been implemented and we are monitoring the results.

This incident has been resolved.

We are currently investigating this issue.

We have identified the issue impacting PDF Exports and are working to deploy a fix.

We are continuing to work on a fix for the identified issue. Thank you for your continued patience.

A fix has been implemented and we are monitoring the results.

This incident has been resolved. Please report any continued issues to [email protected]

We are currently investigating the issue.

The issue has been identified and a fix is being implemented.

A fix has been implemented, and we're now actively monitoring the situation. We'll provide additional updates as needed.

This issue has now been resolved, and Ceros Admin functionality has been fully restored. If you continue to experience any unexpected behaviour or have further questions, please don't hesitate to reach out to us at [email protected].

We are currently investigating this issue.

The issue has been identified and a fix is being implemented.

A fix has been implemented and we are monitoring the results.

This incident has been resolved.

Some users are experiencing issues loading admin.ceros.com. We are actively investigating the cause. Published content does not appear to be impacted.

We have identified the source of the issue and are working to deploy a fix.

A fix has been deployed and those who were unable to access admin.ceros.com should once again be able to. Thank you for your patience. We will continue to monitor for any issues. Please report concerns to [email protected]

The issue impacting some users' ability to log into admin.ceros.com has been resolved and all systems are restored. Please report any concerns to [email protected]

We are currently investigating an issue with our Getty Integration in the Studio.

The issue has been identified and a fix is being implemented.

A fix has been implemented. We will continue to monitor for issues. Please report any continued issues to [email protected].

This outage has been resolved. Please report any continued issues to [email protected].

We are currently investigating this issue.

The issue has been identified and a fix is being implemented.

A fix has been implemented and we are monitoring the results.

This incident has been resolved.

We are currently investigating an issue related to Studio connectivity. Preview and live content are not affected.

This incident has been resolved.

We are currently investigating reports of an intermittent issue that is preventing some users from exporting Ceros experiences. We apologize for any inconvenience this may have caused. Please subscribe to this status page to receive status updates via email as soon as they become available. In the meantime, if you are experiencing an issue exporting your experience, please email [email protected] and we'll be happy to help export your experience.

The issue preventing some users from exporting Ceros experiences has been resolved. Experiences should now export without issue. Should you have any questions about this issue or continue to experience this issue, please email [email protected].

We are urgently investigating reports of an issue that is causing Studio to throw errors and crash for some users. We apologize for any inconvenience this may have caused. Please subscribe to this status page to receive status updates via email as soon as they become available. Please note that this is not impacting live experiences.

We have identified the cause of the issue causing Studio to throw errors and crash for some users and are working as quickly as possible to implement a fix. We will continue to provide updates here as soon as they become available. In order to address the issue, we have put Ceros Studio into maintenance mode. All live experiences will remain live however, you will not be able to access the Ceros Studio until the issue is resolved. We apologize for any inconvenience this may have caused. Please subscribe to this status page to receive status updates via email as soon as they become available.

We are happy to report that we have implemented a fix for the issue causing Studio to throw errors and crash for some users. We are monitoring the fix to ensure everything is functioning as expected. Should you have any questions about this issue or continue to experience this issue, please email [email protected]. Thank you for your patience as we worked diligently to find a fix for this issue.

The issue causing Studio to throw errors and crash for some users has been resolved. We will continue to monitor the fix to ensure everything is functioning as expected. Should you have any questions about this issue or continue to experience this issue, please email [email protected]. Thank you for your patience as we worked diligently to find a fix for this issue.

We have identified an issue caused by Cloudflare which is preventing some users from being able to access the Ceros Studio. This issue is reliant on Cloudflare resolving the "increased rates of HTTP 5xx errors" issue, as discussed on the Cloudflare status page - https://www.cloudflarestatus.com. Some users have reported seeing "Connection Lost" errors while working in the studio. This does not impact published experiences. We will continue to provide updates on this as soon as they become available.

We are happy to report that Cloudflare has implemented a fix and is closely monitoring for any further issues. You can continue to monitor that progress here - https://www.cloudflarestatus.com/ Should you have any questions or continue to experience this issue, please email [email protected] Thank you for your patience.

The issue with Cloudflare has been resolved and everything should be functioning correctly. Should you have any questions about this issue or continue to experience this issue, please email [email protected]

We have identified an issue caused by Cloudflare which is preventing users from publishing Ceros Studio experiences and updating experiences that have previously been published. This issue is reliant on Cloudflare resolving issues they are experiencing with their API, as discussed on the Cloudflare status page - https://www.cloudflarestatus.com. We will continue to provide updates on this as soon as they become available.

Cloudflare is continuing to work on a fix for this issue.

We have seen improved performance with users' ability to publish and update experiences however, Cloudflare continues to work on fully restoring their service so there may still be some degraded performance within Ceros Studio. We will continue to monitor the situation with CloudFlare and provide updates as they become available. In the meantime, you can also monitor CloudFlare's status through their status page - https://www.cloudflarestatus.com/

We are happy to report Cloudflare has resolved their infrastructure issues and all of their services are now fully online! As a result, all Ceros users should expect functionality of the Ceros Studio platform to return to normal. For more information on the Cloudflare outage, please review Cloudflare's postmortem here - https://blog.cloudflare.com/post-mortem-on-cloudflare-control-plane-and-analytics-outage/.

We are urgently investigating reports of an issue that is preventing some users from publishing new experiences that utilize icons from the icon library. We apologize for any inconvenience this may have caused. Please subscribe to this status page to receive status updates via email as soon as they become available.

We are happy to report that we have implemented a fix for the issue preventing experiences from being published has been resolved! We are monitoring the fix to ensure everything is functioning as expected. Should you have any questions about this issue or continue to experience this issue, please email [email protected]. Thank you for your patience as we worked diligently to find a fix for this issue.

The issue that prevented some users from publishing experiences with icons has been fully resolved.

We have identified an Amazon Web Services (AWS) issue that is causing a disruption in service for published URLs. Because of this issue, we have taken Ceros into maintenance mode to prevent new URLs from being created until AWS corrects this issue. We apologize for any inconvenience this may have caused. We will continue to provide updates here as they become available.

We are happy to report that AWS has corrected the issue that was causing a disruption of service with published experiences! We are monitoring the fix to ensure everything is functioning as expected. Should you have any questions about this issue or continue to experience this issue, please email [email protected].

The AWS issue that caused a disruption of service with published experiences has been resolved.

We are urgently investigating reports of an issue that is causing Ceros to be offline. We apologize for any inconvenience this may have caused. Please subscribe to this status page to receive status updates via email as soon as they become available.

The issue that caused the Ceros admin to go down had been resolved. This issue stemmed from a momentary disruption of service from our hosting provider, Cloudflare. Please note that while users could not access the Ceros admin or previews, live URLs were not impacted and remained online during this outage. We apologize for any inconvenience this may have caused and we will continue to monitor the situation to ensure everything continues to function correctly.

This issue that caused a disruption of service for the Ceros platform has been resolved.

We are urgently investigating reports of an issue that is causing the custom HTML within experience settings to be truncated. We apologize for any inconvenience this may have caused. Please subscribe to this status page to receive status updates via email as soon as they become available.

While we investigate reports of an issue that is causing the custom HTML within experience settings to be truncated, the Ceros Studio will be put into maintenance mode. The Ceros Studio will not be accessible during this time. We apologize for any inconvenience this may have caused. Please subscribe to this status page to receive status updates via email as soon as they become available.

We have identified the cause of the issue causing the custom HTML within experience settings to be truncated and are working as quickly as possible to implement a fix. We will continue to provide updates here as soon as they become available.

We are happy to report that we have implemented a fix for the issue causing custom HTML in experience settings to be truncated. We are monitoring the fix to ensure everything is functioning as expected. Should you have any questions about this issue or continue to experience this issue, please email [email protected]. Thank you for your patience as we worked diligently to find a fix for this issue.

The issue causing the custom HTML within experience settings to be truncated has been resolved and everything should be functioning correctly. All impacted custom HTML has been restored. Should you have any questions about this issue or continue to experience this issue, please email [email protected].

We are currently experiencing a disruption with our job processing within the Ceros Studio. Operations such as publishing, experience copy, font uploading, etc. are unavailable. The admin, studio and previewer are fully operational otherwise. This does not affect already published experiences in any way. We apologize for any inconvenience this may have caused and we will provide further updates on this issue as they become available.

We are happy to report that we have implemented a fix for the job processing issue. We are monitoring the fix to ensure everything is functioning as expected. Should you have any questions about this issue or continue to experience this issue, please email [email protected]. Thank you for your patience as we worked diligently to find a fix for this issue.

The issue causing our job processing disruption has been resolved and everything should be functioning correctly. Should you have any questions about this issue or continue to experience this issue, please email [email protected].