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    Cexio outage history

    13 recorded Cexio incidents since September 2025, with official updates, affected components, duration and resolution information.

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    CEX.IO Pay is temporarily unavailable to customers from EU region

    Started June 8, 2026 at 10:53 AM UTC · Ongoing

    Pending
    1. June 8, 2026 at 10:53 AM UTCinvestigating

      We are currently investigating this issue.

    2. June 8, 2026 at 10:53 AM UTCmonitoring

      A fix has been implemented and we are monitoring the results.

    CEX.IO Card Update

    Started January 22, 2026 at 2:32 PM UTC · Ongoing

    OutageCritical incident
    Affected components
    Card orderingCard transactions
    1. January 22, 2026 at 2:32 PM UTCmonitoring

      Starting February 3, 2026, payments are unavailable. We are working to transition to a new card-issuing partner. Tap to learn more. https://support.cex.io/en/articles/13460417-important-cex-io-card-update.

    2. April 7, 2026 at 10:15 AM UTCmonitoring

      We are continuing to monitor for any further issues.

    Degraded Performance – Customer Support

    Started January 9, 2026 at 8:13 PM UTC · 39m

    IssuesMinor incident
    Affected components
    Customer Support
    1. January 9, 2026 at 8:13 PM UTCinvestigating

      We are currently experiencing degraded performance in our Customer Support systems.

    2. January 9, 2026 at 8:51 PM UTCresolved

      This incident has been resolved.

    USD and GBP card withdrawals maintenance (degraded performance)

    Started December 17, 2025 at 1:04 PM UTC · 22h 11m

    IssuesMinor incident
    Affected components
    Card Withdrawals
    1. December 17, 2025 at 1:04 PM UTCinvestigating

      We are currently investigating this issue.

    2. December 18, 2025 at 11:15 AM UTCresolved

      This incident has been resolved.

    Faster Payments deposits maintenance

    Started December 17, 2025 at 10:32 AM UTC · 105d 5h

    IssuesMinor incident
    Affected components
    Faster Payments (withdrawals only)
    1. December 17, 2025 at 10:32 AM UTCinvestigating

      We are currently investigating this issue.

    2. March 20, 2026 at 5:09 PM UTCinvestigating

      We are continuing to investigate this issue.

    3. April 1, 2026 at 3:33 PM UTCresolved

      Faster payments are now available for withdrawals-only.

    CEX.IO Card EURC transactions maintenance

    Started December 7, 2025 at 4:15 PM UTC · 24m

    IssuesMinor incident
    Affected components
    Card transactions
    1. December 7, 2025 at 4:15 PM UTCinvestigating

      We are experiencing issues with EURC payments via CEX.IO Card. Please exchange these assets for other currencies for a successful transaction.

    2. December 7, 2025 at 4:39 PM UTCresolved

      This incident has been resolved.

    CEX.IO Card transactions maintenance

    Started November 30, 2025 at 3:43 PM UTC · 1h 31m

    IssuesMinor incident
    Affected components
    Card transactions
    1. November 30, 2025 at 3:43 PM UTCinvestigating

      We are currently investigating this issue.

    2. November 30, 2025 at 4:41 PM UTCmonitoring

      A fix has been implemented and we are monitoring the results.

    3. November 30, 2025 at 5:13 PM UTCresolved

      This incident has been resolved.

    CEX.IO Spot Trading. Degraded performance. Investigating

    Started November 30, 2025 at 11:29 AM UTC · 22h 7m

    IssuesMinor incident
    Affected components
    ReportsFinance ManagementProfile ManagementLoginTrading
    1. November 30, 2025 at 11:29 AM UTCinvestigating

      We are currently investigating this issue.

    2. December 1, 2025 at 9:06 AM UTCmonitoring

      A fix has been implemented and we are monitoring the results.

    3. December 1, 2025 at 9:35 AM UTCresolved

      This incident has been resolved.

    CEX.IO Card Maintenance

    Started November 20, 2025 at 12:04 PM UTC · 49m

    OutageMajor incident
    Affected components
    Card orderingCard transactions
    1. November 20, 2025 at 12:04 PM UTCinvestigating

      Some card transactions may currently fail due to service disruptions. The relevant team is working to resolve the issue as quickly as possible. Thank you for your understanding!

    2. November 20, 2025 at 12:52 PM UTCinvestigating

      We are continuing to investigate this issue.

    3. November 20, 2025 at 12:53 PM UTCresolved

      This incident has been resolved.

    CEX.IO Ecosystem maintenance

    Started November 18, 2025 at 11:44 AM UTC · 7h 48m

    IssuesMinor incident
    Affected components
    RegistrationsCrypto withdrawalsEmail DeliveryCustomer SupportCrypto depositsAffiliate programEarnHelp CenterAll fiat and crypto transactionsCEX.IO CardLoginInstant Buy/SellWebsite availabilitySpot and Margin TradingCEX UniversityVerification
    1. November 18, 2025 at 11:44 AM UTCidentified

      The issue has been identified and a fix is being implemented.

    2. November 18, 2025 at 11:49 AM UTCidentified

      We are observing an issue on Cloudflare’s side

    3. November 18, 2025 at 1:16 PM UTCidentified

      Cloudflare Global Network is experiencing issues. We are monitoring their status and expect service to return to normal as soon as their network is fully restored.

    4. November 18, 2025 at 3:28 PM UTCmonitoring

      Cloudflare has implemented a fix for the network issues. The primary incident is believed to be resolved. We are now actively monitoring our services closely to confirm full stability. Users may experience brief disruptions as the global network fully returns to normal.

    5. November 18, 2025 at 6:01 PM UTCmonitoring

      Cloudflare provided the following update: "Cloudflare services are currently operating normally. We are no longer observing elevated errors or latency across the network. Our engineering teams continue to closely monitor the platform and perform a deeper investigation into the earlier disruption, but no configuration changes are being made at this time. We will provide a final update once our investigation is complete."

    6. November 18, 2025 at 7:32 PM UTCresolved

      This incident has been resolved.

    KSM transactions maintenance

    Started November 6, 2025 at 11:44 AM UTC · 4d 22h

    MaintenanceMaintenance event
    Affected components
    KSMKSM
    1. November 6, 2025 at 11:44 AM UTCinvestigating

      We are currently investigating this issue.

    2. November 11, 2025 at 9:52 AM UTCresolved

      This incident has been resolved.

    DOT transactions maintenance

    Started November 4, 2025 at 12:39 PM UTC · 6d 22h

    MaintenanceMaintenance event
    Affected components
    DOTDOT
    1. November 4, 2025 at 12:39 PM UTCinvestigating

      We are currently investigating this issue.

    2. November 11, 2025 at 11:07 AM UTCresolved

      This incident has been resolved.

    Domestic Wire transactions maintenance

    Started September 22, 2025 at 10:49 AM UTC · 179d 3h

    IssuesMinor incident
    1. September 22, 2025 at 10:49 AM UTCinvestigating

      We are currently investigating this issue.

    2. March 20, 2026 at 1:54 PM UTCresolved

      Wire transfers have been retired. This component has been removed from our status page.